Hub Manager
Position Circumstances
- Career Category: Exec. / Management, Resources & Environment, Architecture
- Schedule:Full-time
- Salary: Negotiable
The position is for Smart City Hub Phnom Penh
PURPOSE OF THE POSITION
The Hub Manager will lead the strategic development and operational management of the Smart City Hub Phnom Penh, working closely with the Phnom Penh Capital Administration, AIMF Secretariat, and relevant urban stakeholders, to create a vibrant center for urban innovation and collaboration.
The position requires a dynamic leader capable of building partnerships, developing projects, coordinating multi-stakeholder initiatives, and positioning the Hub as a reference point for smart and sustainable urban development in Cambodia and Southeast Asia.
Reporting to: Phnom Penh Capital Administration Smart City Secretariat Director
Location: Smart City Hub Phnom Penh, Wat Phnom, Cambodia
Contract Type: Service contract or consultancy contract with Phnom Penh Capital Administration
Duration: 7 months with possible extension based on performance and funding availability
Salary: Competitive, commensurate with experience
Starting Date: March 2026
Supervision responsibilities: Direct supervision of Hub Animator (one person)
WORKING CONDITIONS
- Full-time position based at Smart City Hub Phnom Penh
- Regular coordination with Phnom Penh Capital Administration officials
- Occasional representation of the Hub at regional and international conferences or forums
- Flexible working hours may be required to accommodate events and stakeholder engagements
- Office facilities and equipment provided
Duties & Responsibilities:
- Hub Development, Partnerships and Collaboration (35%)
- Strategic Development:
- Develop a short and middle-term development strategy for the Hub, in alignment with the goals set in the Phnom Penh Smart City Road Map 2035, including detailed proposed activities and funding goals
- Ensure alignment of Hub activities with Phnom Penh's urban development priorities
- Identify, engage, and develop strategic partnerships with relevant ministries and national institutions, international organizations, private sector companies, NGOs, research institutions, and civil society organizations
- Represent the Hub at local, national, and international forums and events
- Facilitate multi-stakeholder dialogues and collaborative platforms around urban development priorities
- Network Development for capacity building and experience exchange:
- Build connections with smart city initiatives, innovation hubs, and urban development programs regionally and internationally
- Facilitate peer-to-peer exchanges and study visits between cities
- Develop relationships with relevant AIMF member cities in the region and internationally with goals of experience exchange and local capacity building
- Project Development and Coordination (35%)
- Project Design and Management:
- Lead the development of urban development pilot projects: pre-identified topics include urban data and green public spaces, in compliance with goals and priority topics identified in the Phnom Penh Smart City Road Map 2035
- Facilitate collaborative project development processes involving multiple stakeholders
- Design project frameworks, implementation plans, budgets, and monitoring systems and preparare funding proposals and partnership agreements
- Coordinate project implementation with Phnom Penh Capital Administration departments and external partners
- Provide technical support to project teams set up; support project teams and municipal departments in project implementation
- When required, monitor project progress and document lessons learned
- Capacity Building:
- Identify capacity building needs related to smart and sustainable urban development
- Design and coordinate training programs, workshops, and learning activities for municipal officials
- Develop and/or recruit and supervise relevant expertise to create learning materials and knowledge products
- Communication and Knowledge Management (15%)
- Strategic Communication:
- Develop and implement the Hub's communication strategy in collaboration with the Hub Animator
- Oversee the development and launch of the Smart City website and database
- Oversee the production of strategic communication materials highlighting Hub achievements and impact, conducted by the Hub Animator
- Coordinate with Phnom Penh Capital Administration communication services
- Represent the Hub in media engagements and public presentations
- Knowledge Management:
- Oversee the creation of a systemized mechanism for the documentation of PPCA urban development projects and practices
- Contribute to knowledge products (case studies, policy briefs, technical guides) for dissemination to PPCA Divisions and Departments, Phnom Penh urban stakeholders and AIMF regional and international members
- Support the establishment of knowledge management systems and databases
- Hub Animation (5%)
- Support the Hub Animator in organizing monthly events, exhibitions, and public engagement activities
- Provide strategic direction for Hub programming and activities
- Ensure alignment between Hub animation activities and strategic objectives
- Administrative and Financial Management (10%)
- Financial Management:
- Oversee Hub budget management, in accordance with PPCA and AIMF procedures
- Prepare monthly financial reports to PPCA, with support from Hub Animator in charge of financial records
- Supervise procurement processes and ensure transparency in financial operations
- Administrative Coordination:
- Report to the
- Ensure compliance with administrative procedures of Phnom Penh Capital Administration and AIMF
- Coordinate with AIMF Secretariat on reporting requirements and strategic planning
- Supervise staff (Hub Animator) and coordinate with support personnel
- Prepare regular progress reports for AIMF and Phnom Penh Capital Administration
Expected Profile of Candidates
Languages:
- Khmer - Fluent is required
- English - Fluent is required
- French is preferred
Qualifications:
- Master's Degree in Urban Planning, Public Administration, International Development, Architecture, Environmental Studies, or related field
Work History:
- At least of experience in management or coordination roles for 3 years
Skills & Knowledge:
General & Technical Skills
- Minimum 5-7 years of professional experience in urban development, project management, or related fields
- Proven track record in partnership development and multi-stakeholder coordination
- Experience managing projects with international organizations or development partners
- Demonstrated experience in project design, implementation, and monitoring
- Deep understanding of urban development challenges and opportunities in Southeast Asia, particularly Cambodia
- Knowledge of smart city concepts, sustainable urban development, and climate resilience
- Strong project management skills, including budgeting, planning, and reporting
- Experience with participatory planning and community engagement approaches
- Familiarity with European Union project management procedures (strongly preferred)
- Strong analytical and strategic thinking abilities
- Fluency in Khmer and English (written and spoken) required; French is a strong asset
- Cambodian national or demonstrated deep knowledge of Cambodian urban context
- Previous experience working with municipal governments or local authorities in Southeast Asia
- Experience establishing or managing innovation hubs, co-working spaces, or collaborative platforms
- Background in green infrastructure, urban greening, or environmental planning
- Experience with knowledge management and documentation of best practices
- Track record in fundraising or resource mobilization for urban development projects
- Network within international development community and urban development sector in Southeast Asia
Soft Skills
- Excellent leadership and team management capabilities
- Excellent interpersonal and communication skills
- Ability to work effectively with diverse stakeholders at all levels (government officials, international partners, civil society, private sector)
- High level of autonomy, initiative, and problem-solving capacity
- Commitment to transparency, accountability, and participatory governance
- Visionary leadership with ability to inspire and mobilize diverse stakeholders
- Collaborative and inclusive approach to management
- Cultural sensitivity and ability to work across different cultural contexts
- Strategic thinker with strong attention to operational details
- Flexible and adaptive to changing priorities and contexts
- Passionate about sustainable urban development and social impact
- Strong work ethic and commitment to excellence
- Integrity and professional ethics
Hub Animator
Position Circumstances
- Career Category: Exec. / Management, Communications, Business Administration
- Schedule:Full-time
- Salary: Negotiable
The position is for Smart City Hub Phnom Penh
PURPOSE OF THE POSITION
The Hub Animator will bring the Smart City Hub to life as a vibrant, welcoming, and engaging space for citizens, municipal officials, innovators, and stakeholders. Working under the supervision of the Hub Manager and in close collaboration with the Phnom Penh Capital Administration, the Hub Animator will be responsible for creating meaningful experiences, organizing events, managing daily operations, and ensuring the Hub serves as an accessible gateway for public participation in urban development.
This role requires a creative, people-oriented professional who can transform the physical space into a dynamic community hub while maintaining smooth operations and effective communication.
Reporting to: Hub Manager
Location: Smart City Hub Phnom Penh, Wat Phnom, Cambodia
Contract Type: Service contract with Phnom Penh Capital Administration
Duration: 7 months with possible extension based on performance and funding availability
Salary: Competitive, commensurate with experience
Starting Date: March 2026
WORKING CONDITIONS
- Full-time position based at Smart City Hub Phnom Penh
- Standard working hours with flexibility required for events (evenings, occasional weekends)
- Time-in-lieu arrangements for work outside standard hours
- Direct supervision by Hub Manager with support from Phnom Penh Capital Administration
- Occasional travel within Phnom Penh and potentially to other provinces for events or study visits
- Office facilities, equipment, and event materials provided
- Collaborative working environment with diverse partners and stakeholders
Duties & Responsibilities:
- Hub Animation and Community Engagement (50%)
- Events Organization and Management:
- Plan, organize, and facilitate at least one public event per month focused on smart, green and resilient cities and sustainable urban development themes, aligned with PPCA’s priorities outlined in the Phnom Penh Smart City Road Map 2035
- Coordinate workshops, seminars, panel discussions, and learning sessions for diverse audiences, with support from the Hub Manager
- Organize open house sessions to welcome citizens and stakeholders to discover the Hub’s exhibition on Smart Cities
- Manage events logistics including invitations, registrations, catering, equipment, and documentation, with support from Hub Manager
- Facilitate engaging and inclusive events that encourage participation and dialogue
- Ensure events create welcoming and safe spaces for all participants
- Create opportunities for networking and peer-to-peer exchange
- Visitor Hosting and Experience:
- Provide warm, professional hosting for all Hub visitors
- Conduct tours and presentations about the Hub's mission, activities, and exhibition
- Respond to visitor inquiries and facilitate connections to relevant resources
- Ensure the Hub remains accessible, welcoming, and inclusive
- Gather visitor feedback and suggestions for Hub improvement
- Hub Working Space Management (Training room and co-working space):
- Coordinate uses of the co-working and training spaces for PPCA projects
- Supervise space rental based on approved tariffication by PPCA
- Support project teams using the space with logistics and facilitation needs
- Maintain a productive and inspiring work environment
- Communication and Knowledge Management (25%)
- Content Creation and Storytelling:
- Produce engaging content (articles, social media posts, photos, videos) documenting Hub activities, projects, and impact
- Develop communication materials for events, exhibitions, and programs
- Create visual content that brings the Hub's work to life
- Exhibition Management:
- With direct support from the Hub Manager, design and supervise the production of two to three temporary exhibitions in the 165 sqm exhibition space on urban innovation, citizen initiatives, and municipal achievements
- Coordinate with project teams and partners to showcase pilot projects and innovations
- Digital Communication:
- Manage the Hub's social media presence (Facebook, Telegram, and other platforms as appropriate)
- Maintain the Hub's website or web presence in coordination with AIMF and Phnom Penh Capital Administration
- Engage with online communities and respond to inquiries
- Monitor and report on communication reach and engagement
- Documentation:
- Document events, workshops, and activities through photos, videos, and written reports
- Maintain archives of Hub activities and materials
- Stakeholder Communication:
- Support Hub Manager to communicate with Hub partners, collaborators, and stakeholders
- Distribute invitations, announcements, and newsletter
- Maintain contact databases and mailing lists
- Administrative and Financial Support (15%)
- Financial Tracking and Reporting:
- Track Hub operational expenses and maintain accurate financial records
- Process invoices and payment requests according to PPCA and AIMF procedures
- Support Hub Manager in budget monitoring and financial reporting
- Procurement and Vendor Management:
- Coordinate procurement of supplies, materials, and services for events and operations
- Manage relationships with vendors and service providers
- Ensure compliance with procurement procedures
- Administrative Coordination:
- Coordinate with Phnom Penh Capital Administration support divisions (General Administration, Finance and International Relations)
- Ensure Hub compliance with administrative procedures
- Prepare meeting minutes and internal communications
- Maintain Hub calendar and schedule
- Hub Operations Management (10%)
- Facility Management:
- Ensure the Hub space is clean, organized, functional, and welcoming at all times
- Oversee daily opening and closing procedures (general public access)
- Coordinate maintenance and repairs as needed
- Manage inventory of equipment, furniture, and supplies
- Ensure building security protocols are followed
- Equipment and Technology:
- Maintain event equipment (projectors, sound systems, presentation materials)
- Troubleshoot basic technical issues
- Coordinate with IT support for technology needs
- Ensure equipment is ready for events and activities
Expected Profile of Candidates
Languages:
- Khmer - Fluent is required
- English - Fluent is required
- French is preferred
Qualifications:
- Bachelor's Degree in Communications, Public Relations, Event Management, Social Sciences, Urban Studies, or related field is preferred
Work History:
- Professional experience in event management, community engagement, communications, or related fields for 3 to 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Relevant professional experience may substitute for formal education
- Proven track record organizing successful events and programs
- Experience in community animation, facilitation, or public engagement
- Experience managing social media and digital communication platforms
- Demonstrated interest in urban topics is an asset
- Strong event planning and logistics management skills
- Digital literacy including social media management, basic graphic design, photo/video documentation
- Familiarity with participatory facilitation techniques
- Basic financial management and administrative skills
- Fluent in Khmer and English (written and spoken) required
- French is a strong asset
- Cambodian national or demonstrated deep knowledge of Cambodian cultural context
- Experience working with government institutions or municipal authorities
- Background in urban development, sustainability, or smart city topics
- Experience with innovation hubs, co-working spaces, or community centers
- Graphic design skills and proficiency with design software
- Photography and/or videography skills
- Knowledge of accessibility and inclusive design principles
- Experience with knowledge management and documentation systems
- Network within Phnom Penh's civil society, innovation, or urban development sectors
Soft Skills
- Excellent interpersonal and hosting abilities with natural warmth and hospitality
- Creative thinking and ability to design engaging experiences
- Strong communication skills across multiple formats (written, visual, verbal)
- Ability to create welcoming, inclusive spaces for diverse participants
- Problem-solving abilities and flexibility to adapt to changing situations
- Attention to detail with ability to manage multiple tasks simultaneously
- Team player with ability to work independently when needed
- Genuine passion for connecting with people and building community
- Naturally hospitable personality with caring, supportive approach
- Creative and resourceful with entrepreneurial spirit
- High energy and positive attitude
- Cultural sensitivity and respect for diversity
- Organized and efficient with strong time management skills
- Proactive self-starter who takes initiative
- Flexible and adaptable to changing priorities
- Patient and professional under pressure
- Committed to creating inclusive and welcoming spaces
- Passion for urban development and social impact
