CVAC Intern
Position Circumstances
- Career Category: Internship, Customer Service/Support
- Schedule:Full-time
- Salary: N/A
Classification : Internship
Type of Appointment : Internship Contract, 7 months
Estimated Start Date: As soon as possible
Context:
IOM will be providing administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process more timely and convenient.
Under the overall supervision of the CVAC Project Coordinator and direct supervision of the CVAC Regional Coordinator programmatically and directly to the Chief of Mission administratively, the incumbent will provide administrative support for the CVAC operated by IOM.
Duties & Responsibilities:
- Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards;
- Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services;
- Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete;
- Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoices; accuracy of the tracking of passports and documents; scanning and quality check of supporting documents;
- Collect visa and service fees; review correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash;
- Assist in reporting services: daily reports generation and quality check of collected applications and fees; daily reports for contact centre (received calls, call-backs, missed calls etc.) assistance in quality check;
- Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants.
- Inform management of any problems or issues related to daily work, security issues, systems and software issues, complaints and make recommendations for improvement;
- Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”;
- Perform any other related duties that may be assigned by the CVAC Team Leader or Deputy Team Leader.
Expected Profile of Candidates
Languages:
- English - Fluent is required
Qualifications:
- High School Diploma in four years of relevant experience;
- Bachelor's Degree in the above fields with two years of relevant professional experience.
Skills & Knowledge:
General & Technical Skills
- Experience in migrant-related programmes OR visa related services;
- Experience in customer service
- Fluency in English is required.
- Predominant Local language
