CANVAC Client Clerk
Position Summary Expectations - Duties, Responsibilities
Type of Appointment: Temporary, three months with the possibility of extension
Estimated Start Date: As soon as possible
Context:
Under the overall direction of the Chief of Mission (CoM) and the direct supervision of the CVAC Team Assistant, the Incumbent will provide administrative support for the VAC operated by IOM; particularly the CANVAC Client Clerk will:
- Provide excellent client services to applicants, in full compliance with the Citizenship and Immigration Statement of Work and Service Standards.
- Assist VAC clients to correctly fill-in applications and provide clients with application forms, information, and any other requirements.
- Manage and review client applications and ensure the accurate collection of biometric data.
- Ensure all inquiries from VAC clients relating to visa applications are properly addressed.
- Translate all application questionnaires and related forms from Khmer into English as required.
- Ensure complete applications/documents are timely processed following the established procedures.
- Input visa application data and maintain a high degree of skill in using the software platform provided, ensuring accurate tracking of both applications, and supporting documents.
- Record all applications and associated fees received and provide reports on these records when required.
- Provide backup to other migration assistance services within the Migrant Services department as and when required.
- Always maintain a professional appearance and migrant friendly demeanour.
- Perform any other related duties that may be assigned by the supervisors.
- Required Qualifications and Experience
- University degree in Business Administration or a related field from an accredited academic institution, with two years of relevant professional experience; or
- Completed High School degree from an accredited academic institution, with four years of relevant professional experience.
- An understanding of the needs of migrants; experience working with stringent procedures and requirements; a demonstrated ability to maintain accuracy & confidentiality.
- Excellent knowledge of English; excellent computer skills, especially in Word & Excel; strong interpersonal & intercultural skills; excellent Customer Service Relations skills; excellent presentation.
- Languages
- Fluency in English and Khmer is required. Other relevant languages are an advantage.
- Required Competencies:
- The incumbent is expected to demonstrate the following values and competencies:
- Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
- Other
- Appointment will be subject to certification that the candidate is medically fit for appointment, security clearance and verification of residency, visa, and authorizations by the concerned Government, where applicable.
