Visitor Centre Officer (1 Position)
- Career Category: Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Report to : Senior Visitor Centre Officer
Job location : Angkor Hospital for Children, Siem Reap, Cambodia
Working hours : 40 hours/week
We are looking for a highly motivated and enthusiasm individual to join AHC Domestic Fundraising team based in Siem Reap and further strengthen our fundraising capabilities. The Visitor Center Officer will play an important role for the Visitor Centre across various revenue streams and through coordination, liaison and administrative duties. AHC’s Visitor Centre (VC) is a central venue that welcomes and informs national and international visitors about AHC’s activities and its position in the Cambodian health sector.
The centre contains a number of activities that need day-to-day management in order to coordinate the flow of visitors to AHC, engaging with number of people including (potential) donors, display AHC activities and souvenir gift items, as well as donor receptions and event.
To ensure the delivery of an exceptional visitor experience, the Visitor Center Officer is responsible for coordinating and managing all visitor services and operational activities in the Visitor Centre on weekends, including retail activities, regular giving, and events.
AHC has zero-tolerance to Child Abuse, Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH).
- Visitor Centre operation:
- Help to ensure the VC is always clean, accessible, informative, and hospitable to make everyone coming to the VC feel welcomed and appreciated.
- Be part of the point of contact for all visitors, which includes coordinating visit bookings and hosting tours as working rotation roster including organizing the VC space for any special events, including donor receptions or meetings in the VC as needed.
- Participate in VC’s daily operations, collecting visitor information, the day-to-day cashbook and turnover financial management in liaison with Finance Department as process.
- Be familiar with all merchandise and be able to provide detailed information of each to the guests in order to facilitate their decision to buy.
- Help finding outlets and any event opportunity to enable the sales of merchandises.
- Assist in selecting appropriate products that fit AHC concept.
- Support for merchandise stock management and recording.
- Be the backup for Supervisor when required.
- Be responsible for operating the Monthly Giving Program including:
- Provide presentation about Monthly Giving Program in the staff inside AHC and encourage them to register and donate monthly for AHC as planned (three presentations per year, 90% of AHC staff register and donate monthly).
- Sell Monthly Giving Program to the toured visitors in order to have them register and donate monthly as target set (20% of visitors per month will register and donate monthly).
- Send prompt and personalize thank you for signing up to a monthly gift.
- Help the team in signing process and help ensuring a smooth supporter experience.
- Participate in planning, setup and running a Thank You event for monthly givers as planned.
- Provide correct information on monthly giving donors for keeping track on Salesforce record.
- Provide the Certificate of Appreciation to donors finishing their term and encourage them to renew their donation plan.
- Support the administration work for the Visitor Centre including:
- Certificate of appreciation production
- Handling logistic and admin tasks for donation presentation in Visitor Centre
- Office inventory counting as scheduled
- Refilling office stationary, printer inks, supporting processing travel expenses, and purchasing for the team when necessary.
- Any other appropriate tasks delegated by the direct supervisor and Manager.
- Khmer - Good
- English - Good
- Bachelor's Degree in Business Administration – major in Sales and Marketing or related field.
- Experience in shop operator, sales, marketing, communications, public relations, external relations, fundraising or related area for 2 years
- Comfortable with communications, public speaking in both Khmer and English and able to represent AHC professionally.
- Excellent attention to detail, able to follow processes effectively and experience of cash handling.
- Proficient in Microsoft Office Applications (Word, Excel, and Power Point), Outlook, and comfortable using the internet.
- Experience using a point of sale unit or customer relationship database a distinct advantage.
- Ability to take constructive criticism on board and makes adjustments accordingly.
- A dynamic personality who is pro‐active, independent, a quick thinker, able to problem solve ‘on the go’.
- Friendly and outgoing personality, as making key working relationships is important.
- Honest and reliable as well as able to multi‐task – work on many projects simultaneously.
- Ability to learn new things, to work flexible hours, to travel nationally.
- Receptive and open to new ideas and ready to develop new initiatives.
