Barista and QA Manager
Position Circumstances
- Career Category: Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Training and Development
- Conduct comprehensive training programs for new and existing baristas, covering coffee knowledge, brewing techniques, and customer service.
- Develop and maintain training materials, including manuals, checklists, and videos.
- Assess baristas' skills periodically and provide additional training as needed to maintain high standards.
- Coordinate with store managers to schedule ongoing training sessions and workshops.
- Quality Assurance and Control
- Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations.
- Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards.
- Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks.
- Track quality issues and initiate corrective actions to address deficiencies.
- Product Knowledge and Innovation
- Stay updated on industry trends, new brewing techniques, and innovations in coffee culture.
- Support the introduction of new beverages by creating training materials and guidelines for consistent execution.
- Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience.
- Compliance and Standards
- Ensure all baristas follow health, safety, and food handling regulations.
- Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks.
- Collaborate with the quality assurance and operations team to refine processes and establish best practices.
- Reporting and Performance Metrics
- Maintain records of training, quality audits, and barista performance.
- Analyze customer feedback related to product quality and service to identify improvement opportunities.
- Prepare reports and summaries on training outcomes, quality metrics, and team performance.
Expected Profile of Candidates
Work History:
- Experience as a barista, preferably with experience in a training or quality control role for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Education: Certification in Coffee or Barista Training is a plus.
- Proficient in various coffee brewing methods and equipment.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong attention to detail and a commitment to quality.
- Ability to analyze and solve problems effectively.
Assistant Training Manager
Position Circumstances
- Career Category: HR, Exec. / Management, Admin / Supervisory, Educate/Train/Teaching, Assistant
- Schedule:Full-time
- Salary: Negotiable
Reporting Structure: Training Manager
Duties & Responsibilities:
- Training
- Assist in managing, training and developing the team of trainers and executives
- Assist in assessing and analyzing the learning needs and formulating training strategies
- Assist in developing Company Total Learning Plan
- Develop and implement training programs and curriculum
- Conduct all in-house on- and off-site training sessions
- Support the planning/scheduling and coordination of training session
- Identify and recommend additional training courses for employee development
- Plan and conducts training and skills assessments
- Evaluate the effectiveness of trainee evaluation process
- Review and audit the skills of trainers and coach
- Manage training providers and ensure quality of trainers.
- Assess training effectiveness and take follow-up actions where necessary
- Translate documents, emails, and others from English to Khmer and vice versa
- Other duties and projects as assigned
- Outlet quality and service audit
- Coordinate, plan and conduct audits on outlets for cleanliness, maintenance and service standards
- Plan, organize and monitor the auditing of product quality at the outlets
- Compile new and changes in existing product specifications and requirements
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Training and Development, Business Studies/Administration/Management, Human Resource Management or equivalent
Work History:
- At least working experience in a similar position in the F&B or related industry for 4 years
Skills & Knowledge:
General & Technical Skills
- Experienced in conducting stand up training and On-the-Job training
- Pedagogy certification would be an added advantage
Soft Skills
- Good interpersonal and communications skills
- Dedicated, committed and keen to learn
- Positive working attitude
- Strong planning, analytical and problem-solving skills
- Process strong leadership skills and passion in people development
Procurement Executive
Position Circumstances
- Career Category: Exec. / Management, Business Administration
- Schedule:Full-time
- Salary: Negotiable
The position is for Chinese speaking.
Reports To: Purchasing Manager
Position Summary
The Procurement Officer is responsible for sourcing, purchasing, and ensuring the timely delivery of goods and services required for day-to-day operations. This role ensures that suppliers meet quality, price, and delivery standards. The Procurement Officer maintains vendor relationships, negotiates contracts, monitors inventory levels, and supports budget control through effective procurement strategies.
Duties & Responsibilities:
- Purchasing & Sourcing
- Source and purchase food, beverages, equipment, packaging, and other operational supplies.
- Identify reliable vendors and request price quotations to ensure competitive pricing.
- Issue Purchase Orders (POs) and ensure timely delivery of ordered items.
- Maintain a database of approved vendors and suppliers with updated terms and pricing.
- Supplier Management
- Build and maintain strong relationships with suppliers to ensure service quality and issue resolution.
- Evaluate supplier performance regularly, including quality, cost, and delivery reliability.
- Coordinate with vendors on changes in order quantity, product specifications, or delivery schedules.
- Cost Control & Negotiation
- Negotiate pricing, discounts, and payment terms with suppliers to ensure cost efficiency.
- Analyze purchasing trends to identify cost-saving opportunities.
- Support budget planning by forecasting procurement needs and controlling overspending.
- Inventory Coordination
- Collaborate with warehouse/store/kitchen staff to monitor stock levels and avoid overstock or shortages.
- Review consumption rates and usage patterns to schedule timely procurement.
- Ensure all purchased items meet required specifications, shelf-life standards, and regulatory requirements.
- Documentation & Reporting
- Maintain accurate procurement records including invoices, delivery notes, and contracts.
- Prepare procurement reports for management, including cost analysis and vendor performance.
- Ensure compliance with internal purchasing policies and audit standards.
- Cross-Department Collaboration
- Work closely with Finance, Kitchen, Store, and Operations teams to align procurement with actual demand.
- Attend departmental meetings to plan for upcoming purchasing needs based on business activities.
- Address any discrepancies between orders, deliveries, and invoices by coordinating with stakeholders.
Expected Profile of Candidates
Languages:
- Chinese - Simplified
Qualifications:
- Bachelor's Degree in Business Administration, Supply Chain, Procurement, or related field.
Work History:
- Experience in procurement, preferably in food service, hospitality, or retail. for 2 years
Skills & Knowledge:
General & Technical Skills
- Strong negotiation and supplier relationship management skills.
- Familiarity with inventory control systems and procurement software (e.g., ERP, POS-linked systems).
- Good understanding of food safety and product shelf-life considerations.
- Proficient in Microsoft Excel and other office tools.
Soft Skills
- Detail-oriented, with strong analytical and organizational skills.
- Ability to work under pressure and manage multiple orders or vendors simultaneously.
Pizza Head Chef
Position Circumstances
- Career Category: Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
The Pizza Production Manager is responsible for overseeing daily production operations, ensuring high-quality pizza products, driving innovation through product development, and maintaining food safety and operational efficiency. This role requires strong leadership, knowledge of food manufacturing, and creativity in developing new pizza products to meet market demands and customer preferences.
Duties & Responsibilities:
- Production Management
- Oversee day-to-day pizza production processes (dough preparation, sauce, toppings, baking, packaging).
- Ensure compliance with production schedules, yield targets, and quality standards.
- Implement lean manufacturing and continuous improvement practices to optimize efficiency and reduce waste.
- Monitor inventory of raw materials and coordinate with procurement to ensure adequate supply.
- Product Development & Innovation
- Lead the creation and testing of new pizza recipes, flavors, and product lines.
- Collaborate with R&D, marketing, and sales teams to align new product development with market trends and customer needs.
- Conduct sensory evaluations, shelf-life tests, and cost analysis for new products.
- Ensure new products comply with food safety regulations and company quality standards.
- Quality Assurance & Food Safety
- Maintain strict hygiene, HACCP, and GMP standards in production areas.
- Conduct regular inspections and audits to ensure compliance with food safety and quality control policies.
- Address customer complaints related to product quality and implement corrective actions.
- Team Leadership & Training
- Manage, coach, and develop the production team, ensuring high performance and adherence to SOPs.
- Provide training on new products, equipment, and production techniques.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Reporting & Budgeting
- Prepare and present production reports, KPIs, and product performance updates.
- Manage production budgets, labor costs, and resource allocation.
- Support strategic planning and capacity expansion initiatives.
Expected Profile of Candidates
Work History:
- Experience in food production, preferably in pizza, bakery, or QSR industry for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong knowledge of dough fermentation, baking science, and food processing techniques.
- Proven track record in new product development and launching successful pizza or bakery products.
- Strong analytical skills for cost control, yield management, and process optimization.
Soft Skills
- Excellent leadership, communication, and problem-solving skills.
Senior Cake Chef
Position Circumstances
- Career Category: Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Department: Production
Reporting Structure: Head of Cake Chef
Supervision: Cake Chef, assistant cake chef, Trainee Cake Chef
Basic function
- To assist the head of cake chef in maitaining the highest standard of cake quality with creativity and consistency
- To build and maintain a strong efficient team
Other Information:
- Job Type: Full Time, Permanent
- 6-days work week – Rotating shift
Duties & Responsibilities:
- To control wastage
- To assign in detail, specific duties to all cake chef and trainees
- To check on freshness and preparation of stock, sponge, cake assembly, decorating items and daily usage materials of cake processing
- To perform monthly, weekly, and daily ordering of ingredients and packaging in individual section.
- To execute all cake production
- To prepare miser-en-place for the following day
- To maintain cleanliness in cake production area at all times
- To organize and train to all staff in each station of cake production so as to provide constant consistency in cake preparation, taste, texture, temperature, visual appear and potion
- To evaluate the performance of subordinate and give any recommendations for promote or other action
- Respond to directly train to all staff in each station of cake production so as to provide constant consistency in cake preparation, taste, texture, temperature, visual appeal and potion
- To exercise care in preventing the use of spoilt or contaminated products in any phase of cake preparation
- To coordinate the receiving of material order from warehouse.
Expected Profile of Candidates
Qualifications:
- High School Diploma in or BA as a minimum
Work History:
- Relevant experience for Cake for 4 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Hard working show great passion in Cake site
Soft Skills
- Bilingual in English and Mandarin
- Be able working under pressure
- Good Communication Skills
- Interest in the Job
- Enthusiasm
- Positive Attitude
- Honesty and Integrity
- Flexibility
