API Integration Technical Support Specialist
Position Summary Expectations - Duties, Responsibilities
Morning Shift: 07:00 – 15:30 (including 1-hour break)
Evening Shift: 15:00 – 23:30 (including 1-hour break)
State Date: Immediately
Benefits:
- Competitive Salary & Performance Bonuses
- Health Insurance & Social Security (NSSF)
- Paid Annual & Sick Leave
- OT allowance
- Opportunities for career growth and advancement within a dynamic, innovative company.
- A creative, collaborative work environment with exposure to high-profile streaming events.
- Assist clients with API integration by providing technical guidance and basic troubleshooting.
- Analyze client-reported issues and determine whether: The issue is due to configuration errors, incorrect formats, or misused processes (can be resolved directly by support staff), or The issue involves system errors, functional bugs, or backend failures (requires escalation to the development team).
- Document problem descriptions, test results, and technical notes for internal handoff to developers.
- Maintain and update API documentation, integration FAQs, and error resolution guides.
- Communicate effectively with clients via Redmine ticket system, Telegram, and email.
- Associate degree or higher in Information Technology, Engineering, Mathematics, or a related field.
- At least 1 year of experience in technical support, API integration assistance, or IT support,
- Or 1+ year of experience as a software developer. (Part time is ok)
- Familiarity with API structure and common issues (e.g., authentication failure, invalid formats, no response, IP blocks, etc.)
- Ability to read and understand basic HTTP responses and JSON structures.
- No coding required, but must be able to interpret error messages and identify probable causes.
- Proficient in English, especially in reading technical documentation.
- Additional 20–30% salary bonus for proficiency in read and write Chinese.
- Experience in fintech, game platforms, or Gaming-related API integration or development.
- Familiarity with support/ticketing systems such as Redmine, Zendesk, or Jira.
- Strong logical thinking and problem assessment skills to quickly determine the severity and ownership of an issue.
- Able to stay calm under pressure and manage multiple cases or unexpected incidents.
- Patient and detail-oriented with strong communication and documentation skills.
- Team player capable of collaborating effectively with developers, product managers, and customer service team
AI / Computer Vision Engineer (OpenCV / Deep Learning)
Position Summary Expectations - Duties, Responsibilities
Salary: Negotiate 1800$+
State Date: Immediately
Job Summary:
We are looking for a talented AI and Computer Vision Engineer with solid experience in OpenCV, image processing, and deep learning-based detection/tracking. You will develop real-time vision applications, analyze motion and object data, and integrate AI models for intelligent video understanding.
Benefits:
- Competitive Salary & Performance Bonuses
- Health Insurance & Social Security (NSSF)
- Paid Annual & Sick Leave
- OT allowance
- Opportunities for career growth and advancement within a dynamic, innovative company.
- A creative, collaborative work environment with exposure to high-profile streaming events.
- Design and develop vision-based applications using OpenCV and Python/C++
- Build and deploy object detection, tracking, and segmentation models (YOLO, MediaPipe, etc.)
- Train and fine-tune deep learning models (using TensorFlow, PyTorch, or similar frameworks)
- Integrate AI models into production pipelines for real-time video streams
- Work with camera feeds to detect motion, objects, or trajectories
- Analyze visual data for pattern recognition and behavior inference
- Collaborate with software and hardware teams on system integration and performance tuning
- Strong proficiency with OpenCV, NumPy, and image processing techniques
- Experience with AI frameworks: TensorFlow, PyTorch, or ONNX
- Familiarity with object detection models such as YOLO, SSD, Faster-RCNN
- Knowledge of computer vision algorithms: background subtraction, feature extraction, tracking (SORT, DeepSORT)
- Programming skills in Python (preferred) or C++
- Hands-on experience working with live video streams (RTSP/USB/IP Camera)
- Familiar with Linux environments and basic system-level debugging
- Bachelor’s degree or higher in Computer Science, Electrical Engineering, or related field
- Experience with GPU acceleration (CUDA / TensorRT)
- Experience in deploying models on edge devices (e.g., NVIDIA Jetson, Raspberry Pi)
- Familiarity with NDI, FFmpeg, GStreamer for media processing pipelines
- Knowledge in AI model quantization and optimization for low-latency performance
- Background in sports analytics, industrial automation, or robotics vision systems
API Engineer (Backend Developer – PHP / PostgreSQL / Redis)
Position Summary Expectations - Duties, Responsibilities
Salary: Negotiate 1500$+
State Date: Immediately
Job Summary:
We are seeking a skilled Backend API Engineer proficient in PHP, with hands-on experience in RESTful API development, PostgreSQL, and Redis. You will be responsible for building and maintaining scalable backend systems that support our platform services and third-party integrations.
Benefits:
- Competitive Salary & Performance Bonuses
- Health Insurance & Social Security (NSSF)
- Paid Annual & Sick Leave
- OT allowance
- Opportunities for career growth and advancement within a dynamic, innovative company.
- A creative, collaborative work environment with exposure to high-profile streaming events.
- Design, build, and maintain robust RESTful APIs using PHP
- Define API architecture, request/response structures, and authentication logic
- Write efficient SQL queries and optimize data models in PostgreSQL
- Utilize Redis for caching, temporary storage, and message queuing
- Produce clear API documentation (e.g., Swagger, Postman collections)
- Collaborate with frontend, QA, and product teams to deliver features
- Diagnose, debug, and resolve backend performance and stability issues
- Proficient in PHP (Laravel, Lumen, or similar frameworks preferred)
- Strong understanding of RESTful API standards and best practices
- Solid experience with PostgreSQL and SQL performance tuning
- Familiarity with Redis data structures (String, Hash, List, Set, Sorted Set) and use cases
- Experience with version control (Git) and team-based development
- Excellent problem-solving skills and ability to work independently
- Experience with API authentication mechanisms (JWT, OAuth2)
- Knowledge of WebSocket for real-time communication
- Familiarity with CI/CD pipelines (e.g., GitLab CI, Jenkins)
- Experience working in Docker, Nginx, and Linux environments
- Redis-based task queue or pub/sub system implementation experience
