Ben Line Integrated Logistics (Cambodia) was established in 2002. Our core activities in Cambodia include Liner Agency, Port Agency, Offshore Support Services, Project Logistics and Freight Forwarding. The Ben Line Group has 1600 staff and 125 offices across Asia and Australia. It has been operating as a Shipping Company for 160 years, originally from Scotland, head office is now in Singapore.
We are looking for a Cambodian candidate to fulfill one position as with the following description:
Workplace Circumstances
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Environment:
Office
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Languages:
Khmer, English
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Location:
Phnom Penh
Position Circumstances
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Career Category:
Sales / Marketing, Business Administration
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Schedule:Full-time
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Salary:
Negotiable
Position Summary Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Prospecting and New Business Development:
- Deploy & qualify the potential customers who have the enquiry of Ocean Freight/Airfreight/Customs/Trucking services. Execute strategies for each identified target business opportunity.
- Establish and perform Monthly, Quarterly, and Annual account strategic plans, in line with Global/Regional Sales Strategy and market developments.
- Execute Sales activities (Identify/Qualifying/Value Proposition/Negotiating/Deal Close) with target different vertical customers (Technology/Automotive/FMCG/Retail/Fashion Lifestyle & Chemical)
- Stay on track with New Customer acquisition targets and increasing “Share of Wallet” with existing customers.
- Consecutively monitor own performance against Monthly/Quarterly Sales Target assigned by Sales Management team.
- Frequently attend weekly/monthly sales meeting to boost up the Sales KPI & deep dive the healthy pipeline.
- Account Management:
- Develop, maintain and grow the existing relationships with principals/business partners, in line with the agreed SLAs/KPIs per customer needs and to enhance the customer experience and retention.
- Ensure awareness on BLFS’s suite of services within the network, acting as the ambassador for BLA promoting all new offerings, products and solutions.
- Monitor and analyze active accounts’ volumes, revenue contribution, and overall performance and action accordingly if off track.
- Identify and implement cross selling opportunities from the existing BLA array of service offerings.
- Submit customer performance analysis & customer background to senior management (if required)
- Tender Management:
- Identify and pursue tender opportunities (if any) with the existing customer base as well as for new business opportunities, in line with the BLFS Global Tender Process.
- Collaborate with the correct stakeholder/team/department, in line with the tender process, to ensuring optimal success for BLFS and the customer.
- Credit Management:
- Coordinate with AR-FIN to follow payment on time that is aligned with credit term granted to customers. In line with the BLFS credit management policy and in cooperation with the Finance Department in order to minimize BLFS exposure to receivable risk.
- Contribute to the Team’s speedy resolution to such challenges, protecting the interests of BLFS as first priority.
- Sales Initiatives
- Initiate the discussion with internal stakeholders and relevant parties to identify and develop new products and services to help meet customers’ evolving needs.
- Identify and share with senior leadership perceived gaps in BLFS services.
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Languages:
- English - Fluent is preferred
Qualifications:
- Bachelor's Degree in or equivalent is preferred
Skills & Knowledge:
General & Technical Skills
- Written and oral fluency in English is preferred
- Experience using Microsoft Suite (Outlook, Teams, Powerpoint, Sharepoint)
- Ability to understand sales target, customer background & demands, performance reporting, and credit processes.
- This individual should have a minimum of 1-2 years Sales Experience and be familiar with the principles and practices of Freight Forwarding including FCL, LCL, Inland Transportation, Airfreight and Customs Brokerage. Experience of Contract Logistics Warehousing and fulfillment as a plus.
- Experience in Intra-Asia and Transpacific markets.
- Chinese Speaker is a plus point
- CRM experience (Salesforce, Hubspot, or equivalent)
Soft Skills
- Proven ability to be a team player
- Strong discovery, presentation, and communication skills
- Ability to connect strategy and plan, and execute accordingly
- Results oriented with a positive attitude, proper follow up and an organized self-starter.
- Need to be resourceful, proactive and positive
- Proven ability to overcome customer objections with value, and not rely on being “cheapest” to win business
- Self-motivated, ability to work independently with initiative, self-organizer
- Strong commitment to delivering an exceptional customer experience
- Flexibility to travel nationally and internationally as required
Workplace Circumstances
-
Environment:
Office
-
Languages:
Khmer, English
-
Location:
Phnom Penh
Position Circumstances
-
Career Category:
Accounting
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Schedule:Full-time
-
Salary:
Negotiable
Position Summary Department – Finance
Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Prepare cheque for refund container deposit
- Daily booking Bank-payment transaction to Accountant System
- Daily booking AP to Accountant System
- Prepare payment for all vendors
- Reconcile AP sub-ledger
- Prepare purchase record
- Going outside to make payment
- Other tasks assigned by line manager
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in accounting, Banking, and Finance
Work History:
- Accounting or Account Payable Experience for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Basic Accounting knowledge.
- Computer skills Microsoft Word, Excel, and Outlook are must.
- Good English speaking
Soft Skills
- Attention to detail, time management, accuracy, basic accounting software
- Be able to work under pressure and good at working as team
Workplace Circumstances
-
Environment:
Office
-
Languages:
Khmer, English
-
Location:
Phnom Penh
Position Circumstances
-
Career Category:
Customer Service/Support, Logistics
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Schedule:Full-time
-
Salary:
Negotiable
Position Summary Department – Freight Solutions
Category - Shipping & Logistics
Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Supervise and guide the customer service team handling in/out Cambodia is smooth.
- Ensure timely and accurate communication with customers regarding shipment status, delays, and documentation.
- Act as the main escalation point for customer complaints and service issues.
- Maintain strong relationships with key clients and overseas agents.
- Implement service improvements and standard operating procedures (SOPs).
- Train, coach, and evaluate customer service staff.
- Support team development and resolve internal issues
- Have good knowledge about services information to provide best service to Customers.
- Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
- Prepare monthly reports for management
- Doing other tasks if assigned by Manager.
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- Graduated from College or University in relevant majors
- Good computer skills; Microsoft Office.
- Be good at reading & written in English, good communication is an advantage.
- At least 3-4 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position.
- Having experience in US/South America, Canada trade lane is an advantage.
- Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)
Soft Skills
- Ability to communicate well, be agile, speak fluently, and present persuasively makes a good impression on listeners.
- Ability to work independently and teamwork, have good health, be honest at work, have a sense of responsibility & self-discipline.
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
- Know how to handle situations flexibly and softly in the process of communication and working with customers.
