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Frontline / Customer Service

with Singapore Medical Center (Cambodia) Co., Ltd.

BTDC-ID: 33562

Closing Date: 14-Mar-2025

Announcement Description

Singapore Medical centre (SGMC) Cambodia was born of a desire to deliver Singapore standards of medical excellence to the people of Cambodia. Founded on the belief that everyone deserves reliable and quality medical care, SGMC focuses on a holistic and wellness approach. With both the expertise and knowledge to deliver specialized patient care and evidence-based medical treatments, we not only treat and diagnose illnesses, but also give our patients the tools to achieve optimal health and wellness.

Here at SGMC, we always look for competent and passionate candidates to join our team. We encourage you to submit an application any time, even if there are no current openings listed. If you're interested, submit your CV with covering letter now.

We are now looking for qualified and passionate candidates to fill the following positions.

Frontline / Customer Service

Workplace Circumstances

Environment: N/A
Languages: N/A
Location: Phnom Penh

Position Circumstances

Career Category: Accounting, Customer Service/Support
Schedule:Full-time
Salary: Negotiable

Position Summary

Direct Report: Frontline Supervisor

Duties & Responsibilities:

Customer Service
Provide positive customer service (registration and queries)
Handle patients’ appointment scheduling
Handle enquiries; face to face, incoming call, social media or email
Liaise with patients regarding medical services
Liaise with related departments to ensure that customers receive high standard service
Provide escort services for VIPs
Participate in customer service development
Handle insurance cases;
Contact insurance agent and book their client for physical examination
Prepare medical report form for doctors
Send medical report to finance for processing claim
Submit medical report to finance insurance
Check eligibility of insurance cards for OPD direct billing
Contact insurance for FOP request
Prepare medical health check-up book report send to patients
Review their medical health with team doctor and reschedule the follow visit as required
Liaise teleconsultation
Coordinate received information to related departments
Cashier
Estimate the cost of products or services
Accept payments
Process sales reports
Maintain adequate change denominations in the cash drawer and request additional change
Reconcile cash drawers and sales receipts
Report issues
Get deposit from patient before treatment and refunds
Accept payments; ensuring all prices are accurate and providing invoices to every patient
Process patient’s invoice in a timely and accurate manner
Manage transactions and record into the system
Fill out and file insurance forms for payment as requested
Close report daily

Requirements:

College/Associate bachelor’s degree
Good accounting knowledge
Good insurance knowledge
Friendly, pleasant and positive attitude
Good commands of English
Able to converse in simple Mandarin will be an advantage
Basic computer literacy; MS Word, Excel, Power Point, Email
Enthusiastic and willing to learn
Able to perform basic billing (cashier task) and basic administrative work
Teamwork and collaboration skills
Good communication, interpersonal and soft skills
Good customer service skills

Interested candidates are invited to submit their CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.

Contact Name

Singapore Medical Center (Cambodia) Co., Ltd.

Email

mgr.hr@sgmc.com.kh

Website

www.sgmc.com.kh

See more detail here:

https://bongthom.com/job_detail/view_details_33562.html