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Operation Manager, Accountant, and Customer Service

with MFiT Shop

BTDC-ID: 31981

Closing Date:

Announcement Description

Founded in 2016, MFiT is a leading sports supplement company in Cambodia. We are dedicated to delivering "The quality products you need."

At MFiT, we help fitness enthusiasts maximize their fitness journey. Our commitment to quality and our core values drive us to excel and positively impact our community.

Announcement Positions

Operation Manager

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Operations Management, Business Administration
  • Schedule:Full-time
  • Salary: $400 - $600
Position Summary

Report to: GM

Starting Date: Negotiate

Working hour:

  • Full-Time 08:00 AM - 05:00 PM Monday - Friday (Lunch Break 12:00 PM - 1:00 PM)
  • 09:00 AM - 04:00 PM on Saturday (Lunch break 12:00PM – 01:00PM)

Benefits:

  • Competitive base salary
  • Quarterly profit-based commission
  • Forte Insurance
  • Yearly bonus based on KPI.
  • Professional development opportunities.
  • Positive and collaborative work environment.
  • Employee’s fitness membership at Gym.
  • Staff’s coupon & membership level to purchase product at MFiT Shop.
Duties & Responsibilities:
  • Operations Planning and Management:
  • Develop and implement operational plans that align with the company’s strategic goals.
  • Manage daily retail operations, ensuring the store and online platform run smoothly.
  • Monitor inventory levels, place orders as needed, and oversee stock control to prevent shortages or overstocking.
  • Ensure timely and efficient order fulfillment, from customer purchase to final delivery.
  • Coordinate logistics, including supplier management and transportation planning.
  • Inventory and Warehouse Management
  • Supervise stock control, inventory accuracy, and warehouse organization
  • Monitor inbound and outbound deliveries to ensure timely fulfillment
  • Conduct regular inventory audits and minimize product loss
  • Logistics and Delivery Coordination
  • Manage delivery scheduling and route planning
  • Ensure on-time delivery to dealers, gyms, and end customers
  • Work with internal and external logistics providers for efficient transport
  • Process Improvement and Cost Control
  • Identify operational gaps and implement continuous improvement initiatives
  • Streamline workflows to reduce cost and time without compromising quality
  • Monitor and manage operational budgets and KPIs
  • Team Supervision and Training
  • Lead and train operations, warehouse, and delivery staff
  • Set team goals, assign duties, and evaluate team performance
  • Foster a culture of responsibility, teamwork, and accountability
  • Customer Service and Support
  • Support customer service by resolving delivery or stock issues promptly
  • Ensure customer satisfaction through process accuracy and responsiveness
  • Collaborate with CS and Sales team to address operational bottlenecks
  • Reporting and Compliance
  • Prepare daily, weekly, and monthly operational reports
  • Ensure compliance with company policies, safety, and hygiene standards
  • Support the GM in strategic planning through accurate data and insights
Requirements:
  • Bachelor’s degree in Business Administration, Operations, Supply Chain or related field
  • Minimum 2–4 years experience in operations, logistics, or warehouse management
  • Strong leadership, organization, and multitasking abilities
  • Excellent communication in Khmer and English
  • Knowledge of Microsoft Excel, inventory systems, and logistics tools
  • High attention to detail and problem-solving skills
  • Experience in retail, FMCG, or distribution is a strong advantage
 

Accountant

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Accounting
  • Schedule:Full-time
  • Salary: $400 - $550 Negotiable
Position Summary

Report to: GM

Working hour: Full-Time 08:00 AM - 05:00 PM Monday - Saturday (Lunch Break 12:00 PM - 1:00 PM)

Benefits:

  • Yearly bonus based on KPI.
  • Forte Insurance.
  • Professional development opportunities.
  • Positive and collaborative work environment.
Duties & Responsibilities:
  • Maintain accurate financial records and ensure compliance with accounting standards.
  • Prepare and examine financial statements, reports, and records.
  • Manage accounts payable and receivable.
  • Perform bank reconciliations and monitor cash flow.
  • Assist in budget preparation and financial planning.
  • Conduct regular audits to ensure accuracy and compliance.
  • Process payroll and ensure timely payment of salaries and benefits.
  • Coordinate with an external tax agency during annual tax.
  • Provide financial insights and recommendations to support business decisions.
  • Coordinate with external auditors during annual audits.
  • Work closely with the CS team and all colleagues from our group company.
  • Other tasks as assigned by the manager.
Requirements:
  • REQUIREMENTS
  • Bachelor’s degree in Accounting, Finance, or related field.
  • Proven experience as an accountant, preferably in a retail or similar environment.
  • Strong knowledge of accounting principles, standards, and regulations.
  • Proficiency in accounting software (e.g., QuickBooks, POS system) and MS Office Suite.
  • Excellent attention to detail and strong analytical skills.
  • Ability to work independently and as part of a team.
  • Good communication and interpersonal skills.
  • High level of integrity and professionalism.
  • Good networking and negotiation skills.
  • Preferred Qualifications:
  • Experience at least 2 years.
  • Good command in English.
  • Relevant multiple skills in management
 

Customer Service (4 Positions)

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Customer Service/Support
  • Schedule:Full-time
  • Salary: $180 - $220
Position Summary

Report to: Sale & Marketing Manager

RECRUITMENT 4 POSTS

  • Customer Service Samnang12, Morning Shift (1 POST)
  • Customer Service Sen Sok Branch, Morning Shift (1 POST)
  • Customer Service Boeng KengKang, Morning Shift (1 POST) & Afternoon Shift (1 POST)

Benefits:

  • Sales Commission based on KPI.
  • Yearly bonus based on KPI.
  • Forte Insurance.
  • Professional development opportunities.
  • Positive and collaborative work environment.
Duties & Responsibilities:
  • Prepare a daily work plan accurately and clearly based on the actual role.
  • Clean assigned areas in an orderly, hygienic, and thorough manner.
  • Perform daily checks on equipment to ensure everything is working properly. Report anything that is missing or broken.
  • Manage store inventory by regularly counting stock before sales begin (verify the listed inventory with actual stock), and prepare clear daily, weekly, and monthly stock reports according to stock levels.
  • Handle product sales efficiently in all stores, both in-store and over the phone, ensuring customer satisfaction.
  • Accurately process payments and issue invoices according to product pricing, and properly handle cash (be cautious of counterfeit or damaged money).
  • Prepare and package products according to customer orders, ensuring cleanliness.
  • Accurately collect money from or with the carrier, ensuring clear documentation.
  • Contact customers who have purchased products from our store, either via Coach or in person.
  • Ensure products sent to stores are managed safely, cleanly, and without confusion.
  • Process sales with clear and organized accounting.
  • Accept and address customer feedback, making accurate notes, and report to the manager (escalate to the manager immediately if unresolved).
  • Carry out additional tasks as assigned by the manager.
Requirements:
  • REQUIREMENTS
  • High school diploma (12th grade or higher).
  • Proficient in English (speaking, listening, and writing).
  • Single, attractive female, weighing at least 45 kg and 155 cm in height or taller.
  • Must have a positive attitude, be responsible, honest, friendly, proactive, patient, detail-oriented, able to work in a team, and committed to self-development.
  • Proficient in using Microsoft Office, email, and social media.
  • Preferred Qualifications:
  • Experience at least 2 years.
  • Good command in English.
  • Preference will be given to individuals who exercise regularly.
 

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to email provided in the contact details.

Join us at MFiT Shop and contribute to our mission of leading the sports supplement industry in Cambodia with integrity and excellence!

Attachment:
 

Contact Details

Office Address
  •  #295BEo, St.182, Sangkat Tuek L'ak Ti Pir, Khan Tuol Kouk, Phnom Penh, Cambodia
 
Contact Name
  •  MFiT Shop
 
Phone
 
Email
 
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