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Various Positions

with RHB Bank (Cambodia) PLC.

BTDC-ID: 15817

Closing Date:

Announcement Description

RHB Bank (Cambodia) Plc., established on 9 July 2008, was registered with the Ministry of Commerce with the registration number of 00001812 and was granted a banking license by the National Bank of Cambodia (“NBC” or “the Central Bank”) on 3 October 2008.

On 31 January 2020, the Bank changed its name to RHB Bank (Cambodia) Plc. The Bank is a wholly owned subsidiary of RHB Bank Berhad, a public limited liability company incorporated in Malaysia, and the ultimate holding company is RHB Banking Group pursuant to the Group Corporate Structure effective from 13 June 2016.

The Bank is a commercial bank and operates under the Cambodian Law on Commercial Enterprises and the regulations of the National Bank of Cambodia (“the Central Bank”).

Announcement Positions

Product Manager

  • Category: Banking / Finance, Sales / Marketing, Business Administration, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Design, develop, manage and rollout digital channel & retail products that are customer desirable, technically feasible and business viable
  • Drive user engagement with digital channel products
  • Plan & execute product strategies
  • Initiative & drive campaign and marketing activities to achieve overall respective product target
  • Understand the market in terms of customer needs, competitor products and pricing, and ecosystem players’ value propositions
  • Ownership of the product roadmap, backlog, user stories and customer journey.
  • Plan and deliver financials in terms of budget spending and revenue targets
  • Formulate, review and enhance product and operating manual
  • Ensure that all policies, procedure and guideline are adhere of AML (Prakas) 
  • Product innovation & improvement
  • Ad hoc project
Requirements
  • Degree in finance, marketing, business or related field of study
  • Get from 5-10 years’ experience in product development, marketing, consulting, finance, management or entrepreneurship related positions 
  • Experience in fintech or digital technology in banking is preferred
  • Strong leadership, teamwork, interpersonal, communication and negotiation skills 
  • Creative ability with project management and analytical skills are highly desirable
  • Familiar with Agile and Design Thinking practices
 

Unit Head , Premier Banking

  • Category: Business Administration, Sales / Marketing, Exec. / Management, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Strategy & Planning 
  • Develop, implement and manage the Premier banking’s sales and operations plans to achieve business target 
  • Collaborate with branch managers, branch sales personnel and Head of Business Banking to drive and grow NTP customer acquisition, retention and satisfaction 
  • Sales Management 
  • Achieve sales & revenue targets by managing the business implementation of Premier Banking 
  • Execute sales plans and allocation of sales targets with the team of Relationship Managers and monitor achievement of committed target 
  • Lead, motivate, coach and develop the Relationship Managers on effective presentation, selling, financial planning, investment counselling and relationship building skills 
  • Also in-charge of SDB’s sales target to ensure awareness and take up among Premier Customers and high value depositors.
  • Actively provide on-the-job training and people development of all staff 
  • Plan & execute the clients’ marketing events/activities on monthly basis so as to drive the business volumes. 
  • Centre Operation 
  • To manage and ensure highest quality customer service delivery and overall center presentation for Premier Centre in Phnom Penh main branch. 
  • To ensure smooth and effective center and SDB operation to achieve satisfactory audit rating and compliance to Bank’s policies & procedures and guidelines 
  • Product management & campaign
  • Lead premier banking/SDB related product development and ensure proper implementation plan to its intended target premier customers
  • Competitive analysis on competitors’ products and pricing
  • Work with Marketing & communications on customer campaign requirements, strategic merchant & lifestyle partnership, lifestyle and marketing outlook events
Requirements
  • Diploma or Degree in Business & Marketing or any related field 
  • Professional Banking Certificate will be added advantage
  • Minimum 8-10 years of experience in any FIs with relevant experience in managing branch business or wealth management sales 
  • Experience in people management, team sales performance and provide high service standard 
  • Have the relevant licenses for the portfolio
  • Must be fluent in English. Candidate can speak & read Chinese will be added advantage.
  • Good knowledge and exposure in wealth sales and products and local retail market landscape 
  • Strong leadership and excellence interpersonal & relationship building skills
  • Good understanding of Group’s strategy objective and retail business model 
  • Excellence customer service and negotiation skill 
 

Business Analyst

  • Category: Economics, Banking / Finance, Business Administration, Engineering
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Translate user and product journeys into detailed user stories for technical development
  • Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
  • Prepare/Review test scripts and perform user acceptance testing during the test phase
  • Work closely with the technical team to resolve defects and problems encountered
  • Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
  • Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
  • Perform knowledge transfer and provide support to enable Change Management and training activities
  • Support the activities to map, assess and optimize operational processes that drive the user journeys
  • Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys 
Requirements
  • Formal Education
  • Bachelor’s Degree or above in Economics, Finance, Business, Engineering or equivalent
  • Professional Accreditation:
  • Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory
  • Preferred level of Experience (by years/function/industry):
  • Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects
  • Other skills required:
  • Leadership
  • Strong collaborative and team playing capabilities
  • Strong communication skills to facilitate alignment between business and technical teams
  • Business
  • Ability to understand business strategy and objectives
  • Ability to identify product features that address user needs and pain points
  • Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them
  • Technical
  • Strong analytical and problem solving skills
  • Basic understanding of the systems used in banking
  • Experienced in the preparation of user stories or functional specifications for technical development 
  • Experienced in the development of test cases, test scripts and conducting user acceptance testing 
  • Understanding of design thinking, agile and lean methodologies
  • Preferably experienced in process mapping
 

Back End Developer

  • Category: Computer - General, Computer - Programming, Website - Development
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • As a Developer
  • Responsible for the E2E development of modern web, mobile or device applications according to user story and design
  • Design/architect the best way to code a user story collaboratively 
  • Re-factor, update, and maintain backend code and processes including web servers, API servers, databases, and interfacing modules for these various components
  • Build reusable code and libraries for future use with a focus on modularity and low technical debt.
  • Ensure the stability and security of back-end components
  • Optimize applications for high transaction, scalability and robustness
  • Develop software under agile software development methodology and standards
  • Develop prototypes to iteratively demonstrate functionality to customer experience team to resolve spikes
  • Manage code base and concurrent versioning of code 
  • Do code review on Pull Requests and merge code if the standards are met
  • As a Squad and Chapter Member
  • Work closely with architects and IT team to ensure design alignment with core banking and peripheral ecosystems
  • Identify and incorporate any changes required due to platform and technology changes 
  • Provide expert level application support to troubleshoot resolve issues/defects
  • Contribute ideas for new enhanced features or products, by monitoring industry developments and trends
  • Mentor and teach junior developers
  • Take responsible and own for backend component tasks during sprint to ensure timely deliverables of features.
  • Participate in Scrum ceremonies
  • Update design reference and learnings on Confluence for sustainable knowledge sharing
Requirements
  • Preferred level of Experience (by years/function/industry):
  • Min. 6 year experience in apps development or related experience (banking or fintech experience a plus)
  • At least 2 successful involvement in project from development phase into production phase 
  • Other skills required:
  • Leadership
  • Strong teaming and communications to work with members across teams
  • Strong work ethics and time management skills
  • Business
  • Ability to identify product readiness and best timing for product release
  • Technical
  • Understanding in OOP, design pattern, SOLID & KISS principle thus able to apply this concept into working software/application
  • Experience developing/consuming web api/web services. (Java, Spring-boot)
  • Experience in web development. (HTML 5, JS ES5/ES6, NPM, React, CSS, webpack). 
  • Experience in mobile development (NPM, React-native, android/IOS native) is a plus
  • Proficient understanding of code versioning tools, such Git and Git Flow
  • Able to demonstrate good quality control vis-à-vis software development (unit test & CICD)
  • Working experience in agile methodology and in agile team 
 

UI/UX Designer

  • Category: Computer - Programming, Computer - General
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Gather and evaluate user requirements in collaboration with product managers and engineers
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Design graphic user interface elements, like menus, tabs and widgets
  • Build page navigation buttons and search fields
  • Develop UI mockups and prototypes that clearly illustrate how sites function and look like
  • Create original graphic designs (e.g. images, sketches and tables)
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback
  • Adhere to style standards on fonts, colors and images
Requirements
  • Proven work experience as a UI/UX Designer or similar role
  • Portfolio of design projects
  • Knowledge of wireframe tools
  • Up-to-date knowledge of design software
  • Team spirit; strong communication skills to collaborate with various stakeholders
  • Good time-management skills
  • BSc in Design, Computer Science or relevant field
  • Preferred level of Experience (by years/function/industry):
  • Banking system implementation, UX/UI Design, preferably digital projects
  • Leadership
  • Strong partnering & teaming capabilities
  • Strong moral & ethical compass to ensure integrity of testing procedures
  • Business
  • Ability to understand business terms used, key business need and identification of best technical tools
  • Ability to identify the ideal products needed for end users and the potential problems 
  • Technical
  • Understanding in technical platforms and software and business concepts
  • Understanding of networks, databases and other technology
  • Experienced in development of test cases, scripts and testing
 

Premier Relationship Manager

  • Category: Banking / Finance, Exec. / Management, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Sales Planning & Activities 
  • Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads, customer referrals and self-generated leads 
  • Actively participate and collaborate with other sales personnel at Premier Centre/branch/regional counterparts e.g. Malaysia/Singapore on sales activities/campaigns for customer acquisition and retention 
  • Prepare and provide financial advisory and assistance to customers for their wealth/investment management 
  • Periodic review of customers’ total portfolio and increase AUM with the Bank
  • Plan and identify cross selling/up selling to targeted customers
  • Set appointments, sales visitations, prospecting and engagement with customers 
  • Sales Management 
  • Maintain regular contact with existing customers to foster closer relationship and for referrals 
  • Work closely with Head of Premier, Branch Manager and Head of Business Banking on sales activities, promotion and campaigns 
  • Prepare and monitor sales performance and competitors analysis to Management 
  • Compliance to Bank’s policy, procedures and observe sales code of ethics 
Requirements
  • Formal Education:
  • Diploma or Degree holder 
  • Professional Accreditation:
  • Preferred level of Experience (by years/function/industry):
  • Minimum 2 years of sale experience in retail segment preferably in Financial services, Insurance or Wealth Management 
  • Pleasant personality with excellent verbal and written communication skills 
  • Sales and results oriented 
  • Good interpersonal and relationship building skill 
  • Other skills required:
  • Must be fluent in English. Candidate can speak & read Mandarin will be added advantage. 
  • Possess relevant financial licenses required for the portfolio would be added advantage
 

Personal Banker

  • Category: Banking / Finance, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Contribute directly to the sales, profitability and business growth of the branch / bank.
  • Identify business opportunities from retail and high net worth clients including business referral to management.
  • Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc. 
  • Achieved the business sales target, i.e. loans or deposits target. 
  • Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
  • Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction. 
  • Attend & assist to customer needs in bank’s products & services application.
  • Refer customer to insurance specialist for Banca Sales.
  • To promote digital product to our new and existing customer.
  • To refer business to business banking sales.
  • To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy. 
  • To keep track of own sales performance and prepare individual business performance reporting. 
  • Participate in business development, marketing, promotion campaign & activities. 
  • Other task/project as assigned.
Requirements
  • Proven experience as a personal banker; experience in sales or customer service is a plus
  • Knowledge of personal banking practices and regulations
  •  Familiarity with banking software; excellent use of MS Office
  •  Ability to work diligently to meet targets
  •  Excellent communication and negotiation skills
  •  Customer-oriented approach to handling problems
  •  BSc/BA in Finance, Accounting or similar field preferred
 

Head , Product Development

  • Category: Exec. / Management, Business Administration, Sales / Marketing, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Consumer business strategy
  • Develop & lead strategic business proposals that are aligned with RHB Indochina’s key business objectives
  • Leverage on critical market and competitive research, data and analytics to drive customer insights
  • Develop consumer segmentation, marketing intelligence, prospecting, lead generation, promotions, budget and customer growth 
  • Ensure articulation of desired image and position of RHB Premier/consumer products & propositions, assure consistent of brand image with Group to all medium, both internal and external.
  • Drive digital banking strategy and articulate value of digital and its integration to RHB Cambodia’s business operating model from perspective of new acquisition, cost savings, customer experience and innovation.
  • Consumer initiatives
  • Drive and implement key consumer projects from conceptualization, product propositions, business case validation, management/board/regulator’s approval and implementation
  • Align with Group’s relevant stakeholders in ensuring synergetic collaborations in achieving Group’s strategic directions
  • Work with peers e.g. segment and channel owners to:-
  • Develop and maintain strategic outlook – objective-driven decision making based on marketplace and customer needs & satisfaction to align program direction, customer experience and service excellence
  • Ensure overall business profitability of consumer segment
  • Products Development
  • Gather data, analyze competition and capture customer requirements to identify gaps in the Bank’s offerings.
  • Conduct surveys, market studies and research in order to develop project concept.
  • Develop requirements, prepare the project plans, manage the development process & the testing phases, monitor the status of the development of the new projects and initiatives
  • Conduct training sessions about the new product/service
  • Review Bank’s existing products/services and research ways to enhance, repackage or reintroduce them.
  • Direct internal process to define the product strategy, roadmap and priorities,
  • Ensure that all touch points & customer communications are updated periodically with current information
  • Budget planning & management
  • Plan for overall consumer services budget in achievement business goals and financial objectives
  • Develop short- and long-term plans and budget for the marketing programs and its relevant activities, monitor progress, assure adherence and evaluate performance
  • People management
  • Direct and coach the efforts of the overall consumer services team
  • Manage external parties and relevant Group’s stakeholders
Requirements
  • Degree in finance, marketing, business or related field of study
  • Get from 5-10 years’ experience in product development, marketing, consulting, finance, management or entrepreneurship related positions 
  • Experience in fintech or digital technology in banking is preferred
  • Strong leadership, teamwork, interpersonal, communication and negotiation skills 
  • Creative ability with project management and analytical skills are highly desirable
  • Familiar with Agile and Design Thinking practices
 

Branch Manager

  • Category: Sales / Marketing, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Ensure the smooth running of the day to day operations of the branch. This includes the overall management and development of the branch.
  • Contribute directly to the sales, profitability and business growth of the branch.
  • Manage and develop a professional and result oriented team to achieve the Bank’s established profitability goals and objectives.
  • Formulate and develop marketing strategies and plans to promote Bank’s products and services effectively and efficiently.
  • Identify business opportunities from retail, high net worth and institutional clients. 
  • Implement service excellence initiatives to enhance customer service quality at the branch. 
  • Ensure all the activities are in compliance with the relevant laws and regulations, policies and guidelines. 
  • Ensure there are safe and sound operational policies and procedures are adopted across all operational functions.
  • Establish, maintain and enforce a proper supervisory programme and competent system of internal controls for the Bank. 
  • Supervising and ensuring proper and smooth running of the operational activities including reviewing and streamlining the operational workflow and processes to enhance efficiency and effectiveness.
  • Ensure proper manpower planning to meet the human resources needs as well as managing and retaining skilled employees / talent
  • Provide training, coaching, guidance and feedback to staff in view of their work performance to develop a team of competent staff force.
Requirements
  • Degree holder with 5 years related working experience in sales & marketing – banking / financial institution or Diploma/ secondary school leaver with 8 years related working experience in banking industry. 
  • Preferably 1 year managerial experience or 2 years as sales team leader in similar capacity.
  • Business development, networking & marketing skill
  • Business strategic planning
  • Full spectrum of banking knowledge – operations & credit
  • Leadership & people management skills
  • Negotiation & problem solving
 

Credit Supervision Manager

  • Category: Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • To liaise with panel solicitors for initiation of legal action on hardcore delinquent accounts/Non-Performing Loans, follow up of litigation process and attend to the court hearing.
  • To ensure periodical reports are submitted to the regulatory/Head Office with highest level of accuracy before the deadline. 
  • To maintain harmonize working relationship with fellow colleagues, to guide the junior staff and to inculcate teamwork within the department/section.
Requirements
  • Degree holder or CCP with 5 years related loans & credit experience with at least 2 years in managerial role in banking industry or secondary school and Diploma holder with at least 8 years related loan & credit experience with at least 2 years in managerial role in banking industry 
  • Leadership & people management skills.
  • Analytical & problem solving skills.
  • Business oriented customer service skill
  • Client and financial profiling skill
  • Full spectrum of loans & credit technical skills
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

 

Contact Details

Contact Name
  •  RHB Bank (Cambodia) PLC.
 
Phone
 
Email
 
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