Branch & Channel Management Manager
Position Summary Expectations - Duties, Responsibilities
Job Description:
The prospective incumbent is responsible for support branches to improve operational compliance, efficiency and effectiveness to support organizational goals and strategies.
- Manage branches to ensure operational compliance, efficiency, and effectiveness.
- Drive and implement business process improvements to simplify work processes.
- Support Branches on resolving operational issues.
- Conduct regular branch visits and surprise checks to ensure compliance, health check visit.
- Conduct preliminary investigations on operational lapses & incidences.
- Conduct interview for branch staff and work closely with HR to fasten the recruitment process to ensure timely backfill branch headcount.
- Review and enhance/update of Operational SPIs/manual/ICQs – Savings Acc, Current Acc, Fixed Deposit, Cash, Authority Limit, etc.
- Provide comment or recommendation on audit highlight/shortcoming to all branches.
- Prepare business requirement document, sign off, and testing to support new business enhancement or improve existing process.
- Coordinate and conduct training to all staff at branches pertaining to branch operation, operational products and services.
- Coordinate department project as required.
- Other tasks will be assigned by the Reporting Line Manager or Head of Department.
- At least a Bachelor’s degree/Professional Qualification in Finance and Banking, Accounting, Business Administration or equivalent.
- High proficiency spoken or written of English language.
- Good leadership skill
- Be versatile in communication and interpersonal skills.
- At least 5 years of experience in Banking Operations..
Customer Due Diligence Manager
Position Summary Expectations - Duties, Responsibilities
Job Description:
The prospective incumbent is responsible for operational compliance, efficiency and effectiveness of CDD process at all branches. The role is mainly focus on information obtained from customer through sufficient documents collected, data verification and data accuracy input into the system. Moreover, proper training and guideline is to be developed and provided to branch staff frequently in the aim of strengthening CDD process and procedure at branches.
- Support divisional heads (CFS, CTB) to provide informed and evidenced confirmation to CEO/Board that the division is compliant with policies and risk appetite, e.g. by monitoring comprehensive divisional AML/CFT reports including AML/CFT metrics such as quality control/assurance metrics.
- Prepare divisional AML/CFT reporting (including consolidating inputs from 1st LoD) and provide input for AML/CFT reporting.
- Evaluate and escalate divisional risk appetite breaches to 2nd LoD as required.
- Provide business specific input for process design of key AML/CFT related processes and controls, e.g. KYC, client screening, transaction monitoring to make sure a balance between customer experience and control stringency is achieved.
- Regularly perform training need analysis for respective business and identify training needs for specific employees; align with 2nd LoD and training team to tailor training material to operational business specific requirements, e.g. regarding simplified KYC process.
- Coordinate execution of face-to-face training sessions regarding operational business specific Training.
- Liaise with AML/CFT on the requirements and timeline for enterprise-wide risk assessment.
- Distribute self-assessment questionnaire and communicate timeline/requirements to frontline.
- Provide advice to assessors where required and consult FCC if necessary.
- Review questionnaires filled out by assessors, collate and distribute filled out questionnaire of enterprise wide risk assessment to FCC.
- Support product-related confirmation that AML/CFT product-risk is adequately assessed/reflected.
- Design name list screening process in accordance with policy requirements.
- Liaise with the business to understand business specific requirements, challenge these and take decision regarding incorporation in the respective process/controls.
- Coordinate with Financial Crime Compliance (FCC) as required.
- At least a Bachelor’s degree/Professional Qualification in Finance and Banking, Accounting, Business Administration or equivalent.
- High proficiency spoken or written of English language.
- Excellent communication and interpersonal skills.
- Knowledgeable of banking products and operational process and procedure.
- At least 5 years of experience in Banking Operations.
- Adaptable, flexible, and committed.
Customer Relationship Officer
Position Summary Expectations - Duties, Responsibilities
Job Description:
A key part of the branch team reporting to Branch Manager with a primary responsibility to assist customers, primarily consumer and small and medium enterprises (SME) in achieving their financial goals by:
- Proactively engage customers to discuss and determine the types of accounts and banking services that meet their current and future needs and present relevant solutions to meet those needs.
- To establish and maintain good relationship with customer in order to attract higher deposit and loan growth to contribute to the success of the branch.
- To Perform Know Your Customer (KYC), Customer Due Diligent (CDD) when on-board customer and create customer information file (CIF) to ensure the information is captured correctly both in system and source of account opening.
- Perform proper KYC/CDD and other appropriate checking.
- Explore customer’s needs.
- Possess good product knowledge.
- Create Customer Information File (CIF), and to ensure the information captured correctly both in system and form.
- Perform Customer Risk Rating (CRR).
- Open Deposit account for customer.
- Issue/Add/Replace new visa card for customer.
- Update Oversea Flag, Limit maintenance, Link/Delink Account.
- Cancel Visa Card.
- Process Internet Banking for customer.
- Acquire new and existing customers for deposit products.
- Ensure high quality provider service is rendered to customers.
- Cross selling Maybank products to potential customer and existing customer.
- Provide referrals loan customers.
- Foster good relationship with management, fellow colleagues and customers.
- Accomplish management supplementary requirement on own initiative.
- Ensure timely submission of reports to relevant stakeholders.
- Other duties and task assigned from time to time.
- Chinese Speaking
- At least Bachelor’s degree/Professional Qualification in Finance/Business Administration or equivalent.
- Good command of written and spoken of English language.
- Proficiency in other languages like Mandarin will be an added advantage.
- Good communications and interpersonal skills.
- High commitment.
- At least 2-year experience.
Senior Financial Crime Compliance Executive
Position Summary Expectations - Duties, Responsibilities
Job Description:
The prospective incumbent is to assist Financial Crime Unit to effective and timely management of compliance and Financial Crime Risks and/or incidences at the Unit and prompt reporting to Management including propose practical business solutions and recommendations, where appropriate, to address any compliance issues raised by internally driven compliance testing/reviews, internal or external auditors as well as Regulators/examiners.
- Review that database provided by business units are accurately to carry out the reports in accordance with the regulatory/ statutory requirements and Management’s instruction.
- Ensure compliance repots are submitted to regulators in a timely and efficient manner.
- Ensure that the Bank risk exposures identified are adequately measured, monitored and controlled/mitigated.
- Provide the appropriate advisory to the 1st line defense and consultancy with the Group for the matter of AML/CFT and Sanctions.
- Identify money laundering and financing of terrorism risks associate with new/existing products or services or arising from the Bank’s operational changes, including the introduction of new technology and processes.
- Ensure staff awareness pf the Bank’s AML/CFT and Sanctions measures including policies, procedures, framework, control mechanism and channel reporting.
- Ensure that all regulatory and AML/CFT/Sanctions requirements introduced by the Bank implemented through policies, procedures and framework.
- At least Bachelor’s degree/ Professional Qualification in Law or equivalent.
- At least 2 years' experience in this field or in branch operations.
- Good command of written and spoken of English language.
- Good communications and interpersonal skills.
- Good Analytical, critical thinking and problem solving skills.
Teller
Position Summary Expectations - Duties, Responsibilities
Job Description:
The prospective incumbent is to responsible for ensuring that high quality counter service is rendered to customers and handling of physical cash on hand to meet daily withdrawal by customers.
- Ensure that high quality counter service is rendered to customers.
- Handle of physical cash on hand to meet daily withdrawal by customers and to ensure that by end of the day cash on hand is balanced.
- Ensure that cash balance during the day is within the approved limit.
- Handle non-cash deposits i.e cheque pay-ins. and ensure that non-cash transactions are balanced with balance inquiry.
- Balance house cheques and outward cheques.
- Clean Collections.
- Inter branch and Interbank placements.
- Process the opening of accounts for Savings, Current and Fixed Deposits upon approval by the relevant officers.
- Record and raise the relevant entries relating to Interbank and Interbank placements.
- Foster good relationship with management, fellow colleagues and customers.
- Other duties and task assigned from time to time.
- Bachelor’s degree/ Professional Qualification in Finance/Business Administration or equivalent.
- Good command of spoken and written of English Language.
- Proficiency in other languages like Mandarin will be an added advantage.
- High commitment.
- At least 1year experience.
Senior Business Relationship Executive
Position Summary Expectations - Duties, Responsibilities
Job Description:
The prospective incumbent is to responsible for marketing and processing commercial loans and assisting internal controls.
- Market and process consumer and commercial loans in achieving the branch financial targets in loans and advances and assist in internal controls in credit are adequate and in compliance to the Bank's policies to ensure smooth work flow.
- Ensure prompt loan repayment and interest servicing.
- Timely issue Letter of Offer and acceptance by customers.
- Ensure loan applications are processed within the Bank’s guidelines.
- Monitor utilization of credit facilities within sanctioned limits and in compliance with conditions f approval imposed.
- Renew the application for Accommodation (AAs) in timely manner.
- Bachelor’s degree/ Professional Qualification in Finance/Business Administration or equivalent.
- Good command of written and spoken of English language.
- Proficiency in other languages like Mandarin will be an added advantage.
- Good communication and interpersonal skill.
- High commitment.
- Have experience in credit processing.
- At least 2-year experience.
