Manager, Digital Partnership Management
Position Summary Expectations - Duties, Responsibilities
Report to : Head, Digital Partnership Management
Location : Head Office
- Manage partnership performance and engagement to reach the annual target and strong relationship
- Delivery related projects of Digital Banking Division to make sure all projects are done before or within timeline
- Provide training to users on new products/services provided to make sure that they have enough knowledge before implementation
- Initiate new services for better customer experience
- Work with stakeholders to implement marketing plan/strategy including successful launch strategies
- Lead and ensure compliance with Bank policies, laws and regulations
- Liaise with strategic partners to ensure successful partnership and customer satisfaction
- Perform other duties as assigned by management following business needs.
- University Degree in Business or other related fields
- Minimum 5 years’ experience in Partnership Management and 3 years management level from commercial bank or related industry
- Experience in successfully managing expectations of multiple parties, internal and external, including problem solving
- Demonstrated ability to effectively manage multiple deadlines and complex issues
- Innovative, creative, flexible and conscientious with high-level communication skills and Project Management
- Good inter-personal and presentation skill
- Fluent in English and Chinese is a plus.
Head, Quality Assurance
Position Summary Expectations - Duties, Responsibilities
Reporting line : Chief Audit Officer
Location : Head Office
- Develop the annual plan and/or strategic plan for Quality Assurance and Improvement Program (QAIP)’s engagement and resource as well as metrics for evaluating efficiency & effectiveness of Internal Audit Activity (IAA)
- Design the procedure, process, workflow and tools for effective QAIP process and process of various roles of existing assurance & consulting service providers
- Maintain and expand knowledge of audit operations and methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations
- Effective delivery of QAIP methodology work within designated timeframes and budgets
- Assure internal audit activity’s compliance with the Standards, Definition of Internal Auditing and Code of Ethics
- Execute both periodic and ongoing internal assessments with efficient and effective procedures
- Develop tool, technique, and mechanism in executing effective on-going and periodic assessment.
- Assist Chief Audit Officer in identifying the scope of external assessment toward internal audit activity which is conducted at least once every five years, the results of which are communicated to the Board of Directors (BOD) through the Audit Committee of the Board of Directors (Audit Committee).
- Develop, lead, and coordinate the departmental training program and send updates or summaries to the team on emerging issues or changes in the IIA Standards
- Ensure the effective management by monitoring conformance with Mandatory Guidance of International Professional Practice Framework (IPPF):
- Level of individual internal auditor and whole IAA
- Implement QAIP
- Facilitate internal audit team by providing advice or recommendation for improvement and/or implementation
- Assist internal audit team in establishing policies, procedures, processes, and other guidelines.
- Demonstrate professional skepticism and personal accountability
- Execute other tasks assigned by management.
- Professional auditing certification of Certified Internal Auditing (CIA), and/or as one or more relevant professional certifications (i.e. CPA, CFE, CFA, CPI, CCCI, and CISA) is highly desirable
- 5+ years of internal audit and external audit experience from financial industry
- Experience in delivering a high-level presentation to various kinds of audience
- Proficient understanding of the standards of the Institute of Internal Auditors (IIA) and ability to comply with IIA standards or related frameworks/standards such as COSO, CoBiTs ect.
- Advance knowledge of banking/financial business operations, risk-based auditing, and investigation skill
- Advanced leadership skills, result orientation, and interpersonal skills
- Proficiency in MS Office (Word, Excel, PowerPoint), Outlook, and preferable to have experience with other software
- Committed to self-development and develop others
- Very good command of English both written and spoken.
Senior Officer, Digital Partnership Management
Position Summary Expectations - Duties, Responsibilities
Report : Manager, Digital Partnership Management
Location : Head Office
- Support in managing partnership performance and engagement to reach the annual target and strong relationship
- Support in delivering related projects of Digital Banking Division to make sure all projects are done before or within timeline
- Provide training to users on new products/services provided to make sure that they have enough knowledge before implementation
- Participate in initiating new services for better customer experience
- Deal with team/other departments to resolve complaints
- Other tasks assigned by manager following business needs.
- Bachelor’s Degree in Marketing or other related fields
- At least 2 years’ experience as senior officer or supervisor in Sales or Marketing in Commercial Banks or MFIs
- Experience in selling to customers in a diverse range of industries and successfully managing expectations of multiple parties, internal & external
- Strong commitment and working responsibility
- Good inter-personal and presentation skills
- Good English and Chinese is a plus.
Manager, IT Project
Position Summary Expectations - Duties, Responsibilities
Location : Head Office
- Establish, maintain and manage the necessary project management documentation such as Project Charter and Project Implementation Plan
- Manage, execute, follow-up and control the assigned projects or programs to ensure all tasks are done, set deadlines and/or project timeline are met and project cost and resources are within budget
- Record and report promptly on all project risks and issues to ensure the risk prevention and protection
- Collaborate, co-ordinate and liaise with all stakeholders from various divisions/departments/units across the Bank and external stakeholders
- Facilitate and co-ordinate project team and status/progress meeting and the information flow/exchange, following up with timely minutes of meeting and action items are completed by the person-in-charge (PIC) within the set deadlines
- Ensure adoption and application of project management methodology in-line with the User Design Thinking, Scrum and Agile practices for managing projects to ensure rapid delivery of Minimum Viable Product and iterative deliveries
- Create clear accountability, measurements and management structures
- Facilitate and ensure the development and completion of new operational process documentation, workflows and SLA with Methods & Systems team for undertaken projects and programmers to ensure proper BAU’s work flows and processes are set up and accountabilities are assigned for the project owners and operational team
- Facilitate and coordinate with relevant stakeholders, vendors, Business Analysts to ensure all necessary documentation and reports for system and user testing (i.e. SIT, UAT, FUT, etc.)
- Prepare and ensure all necessary sign-off documentations for the relevant completed milestones or delivery stages/phases during the project implementation as well as completing project closure documentation
- Perform other tasks assigned by management
- Bachelor’s degree or above in Management, IT/Computing, Communications, Business, Digital Solutions or related fields of study
- PMP or ITIL or Prince2 or Agile Project Management or Scrum certification will be an advantage
- Minimum 3 years of experience in Program/Project Management and Product Development or Product Life Cycle on digital and banking projects. And over 5 years of total working experience
- Minimum 5 years of experience in banking industry and possess good knowledge/understanding of banking services and products is an advantage
- Experience in managing and leading a team in a complex working environment. Able to nurture and groom staff in expanding their skill sets and knowledge
- Good critical thinking and time management skills
- Positive and committed attitude and Very good command of English.
Head, IT Audit
Position Summary Expectations - Duties, Responsibilities
Reporting line : Chief Internal Audit Officer
Location : Head Office
- Implement Internal Audit Charter/Policy, Process, Procedures, code of conduct, manuals, and other frameworks.
- Oversees execution of the audit plan for assigned areas, including all aspects of the audit lifecycle (planning, fieldwork, reporting, and follow-up) within budgetary and timeline expectations.
- Plan and direct audit coverage of core IT disciplines (e.g., infrastructure, computer operations, middle ware, IT service management, cyber, third party, project management, IT data governance/protection) and emerging technology risk areas.
- Develop and update IT audit manual.
- Prepare and assist COA in drafting annual risk-based plan of IT risk assessment review, resource, and time allocation.
- Review and seek for approval from CAO on the strategic audit plan to be implemented.
- Identify process changes and improvements to IT capability,
- Review the preliminary risk assessment regarding to branch/department/unit/function/product to set up reviewed objective and scope will be approved by CAO.
- Plan and follow team with agreement from Chief Audit Officer for executing IT audit plan.
- Lead develop and update the testing strategy for IT audit.
- Review the audit approach setting the expectations for the audit assignment as per the IT Audit Plan to seek for approval from CAO.
- Lead team to complete IT audit engagement regarding to engagement risk assessment.
- Monitor training plan for providing additional training to subordinators.
- Monitor the development of a training program for Internal audit staff.
- Assist Chief Internal Audit Officer in other tasks assigned.
- Bachelor's degree in Management, Technology, or the equivalent combination of Education training, and work experience.
- Minimum 5-7 Years in IT audit, IT governance and security, IT operation experiences are required.
- Relevant professional training (i.e., CND, CEH, CISA, CISM. IT Audit and Assurance, IT Risks and Controls Management, Cybersecurity).
- More understand about relevant international standards and frameworks (i.e., IOS 27k Series, NIST, CIS, CoBIT5, PMP, and ITIL...)
- Must be able to direct audit functions while understanding the risks associated with current and emerging technologies.
- Working knowledge of audit participation in systems development/change management projects, including experience with ensuring information security control requirements are included in the system/process design and adequately tested prior to going into the production environment.
- Strong verbal and written communication skills as well as interpersonal, negotiating and conflict management skills to develop and maintain good relationships with stakeholders and communicates.
- Leadership skills, work, and outcome orientation
Senior Manager, HR Business Partner
Position Summary Expectations - Duties, Responsibilities
This position for Head Office HRBP
Reporting line : Head, Performance Management and HRBP
Location : Head Office
- Consult with line management, providing HR guidance when appropriate.
- Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies.
- Manage and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
- Provide performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Provide HR policy guidance and interpretation.
- Develop contract terms for new hires, promotions and transfers.
- Assist international employees with expatriate assignments and related HR matters.
- Provide guidance and input on business unit restructures, workforce planning and succession planning.
- Identify training needs for business units and individual executive coaching needs.
- Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
- Other tasks assigned by line manager.
- Bachelor’s or master’s degree in HRM, or any other related field
- 5 years of work experience, preferably in HRBP from a financial institution or corporate company; at least 2 years of work experience in a leadership role
- Has an in-depth understanding of strategic planning principles and best practices for HR
- Experience engaging with many types of people and huge amount of employees
- Strong communicator with effective listening, presentation and influencing skills
- Can manage and adapt to a fast-paced work culture and handle a high-pressure work environment
- Understanding of all banking products
- Excellent command of English (knowledge of Chinese is a plus).
Manager, Card Development and Support
Position Summary Expectations - Duties, Responsibilities
Reporting line : Senior Manager, Card Development and Support
Location : Head Office
- Manage technical of card development and supporting team.
- Monitor/respond to ensure card system well performance and under compliance with international card scheme.
- Handle inquiry related card service & system for technical responding.
- Handle issue troubleshooting/fixing and incident of card service.
- Handle technical enhancement by assuring liability shit and business enhancement release with international card scheme is placing/executing on timeline and under compliance.
- Implement project of card service and other related product of digital and technology.
- Deal with stakeholders, vendor, and third party to ensure card is developed & supported under SLA of FSD
- Other tasks assigned by Line Manager.
- Bachelor’s degree or master’s degree in technology or banking & finance.
- At least 3 years of experience of card development/support with commercial bank.
- Knowledge of card payment system, flow processing, and ability to perform simulate testing of VISA, MasterCard and UPI.
- Experience with network and host security module.
- Experience to implement project of card, e-banking, and relevant product of digital and technology.
- Advance communication, collaboration, coordination, solution solving and leadership skills.
- Very good command of English and positive and committed attitude.
Senior Officer, Data Administration
Position Summary Expectations - Duties, Responsibilities
Location : Head Office
- Responsible for improvement and maintenance the performance of database by Tuning database.
- Responsible for ensuring availability and performance of the database that support to the system.
- Work with the team to ensure that the associated hardware resource allocated to the database.
- Responsible for problem escalation to Oracle development team and third parties as appropriate.
- Responsible for implementation and release of database changes as summited by the Development team.
- Responsible installation database or restoration database for new environment.
- Monitoring Database performance and make sure data guard synchronization from DC site to DR site.
- Managing backup and recovery plans to ensure backup files able to restore.
- To help troubleshooting on Oracle Database / Web logic Application servers recovery if any failures.
- Ensure high level of availability, performance, security and optimum performance.
- Perform other tasks assigned by Line Manager.
- Bachelor or higher Degree in Computer Science or related field.
- At Least 2 Years Professional Experiences in Oracle Database.
- Have a better knowledge on Computer skill - Word, Excel, Power Point and Viso 2007
- Knowledge on core banking system (Flex cube is preferred) and banking operations process and products.
- Tuning database performance using performance management tools.
- Computer skills in Microsoft Office (Word, Excel), Internet & Email.
- Language proficiency in English, and Chinese is a plus.
Assistant Manager, Digital Partnership Management
Position Summary Expectations - Duties, Responsibilities
Report : Manager, Digital Partnership Management
Location : Head Office
- Support in managing partnership performance and engagement to reach the annual target and strong relationship
- Support in delivering related projects of Alternative Channels to make sure all projects are done before or within timeline
- Provide training to users on new products/services provided to make sure that they have enough knowledge before implementation
- Participate in initiating new services for better customer experience
- Deal with team/other departments to resolve complaints
- Other tasks assigned by manager following business needs
- Bachelor’s Degree in Marketing or other related fields
- At least 2 or 3 years’ experience as senior officer or supervisor in Sales or Marketing in Commercial Banks or MFIs
- Experience in selling to customers in a diverse range of industries and successfully managing expectations of multiple parties, internal & external
- Strong commitment and working responsibility
- Good inter-personal and presentation skills
- Good English and Chinese is a plus
Assistant Manager, Branch Audit
Position Summary Expectations - Duties, Responsibilities
Reporting line : Manager, Branch Audit
Location : Head Office
- Implement Internal Audit Charter/Policy and Process & Procedures
- Prepare and assist line management in drafting annual plan
- Participate in the review and development of the strategic audit plan to understand and implement
- Identify significant process, develop audit objectives and prepare the risk assessment process for each audit assignment and present to the Audit Unit Manager /Deputy Manager of Internal Audit Division/ Chief Audit Officer for review and approval
- Participate in setting individual staff targets and a professional development plan for measuring performance
- Prepare the budget (Time & Resource) for each audit assignment and present it to the Audit Unit Manager /Deputy Manager of Internal Audit Division/ Chief Audit Officer for review and approval
- Perform related works as assigned by Audit Unit Manager, Audit Manager or Head of Audit Division or Chief Audit Officer
- Present the findings of the internal audit assignment to the Audit Unit Manager /Deputy Manager of Internal Audit Division/ Chief Audit Officer
- Provide regular feedback to the Audit Unit Manager /Deputy Manager of Internal Audit Division/Chief Audit Officer for the status of each audit assignment.
- Bachelor’s degree in accounting, finance, technology or the equivalent combination of Education, and/or as one or more relevant professional certifications (i.e. CPA, CIA, CISA, CFE) is preferred
- A minimum of at least 2 years audit experience is required
- English proficiency: Fluently both speaking and writing
- Leadership skills, work and outcome orientation
- Polite, friendly, reflective, communicative, reliable, honest and single-minded
