Intern, New Business Case Administrator (01 position)
Expectations - Duties, Responsibilities
- Perform Policy Quality Assurance Checking
- Perform Policy Contract Binding
- Perform Pending Notice Return Registration
- Others task assigned
- Applicants should be Business, Management, related majors.
- Basic knowledge in Operation systems.
- Proficient in Microsoft Excel, Word is required.
Intern, Agency Services (01 position)
Expectations - Duties, Responsibilities
- Prepare and edit correspondence, communications, presentations and other related documents
- File and retrieve documents and reference materials
- Conduct research, assemble and analyses data to prepare reports and documents
- Establish and maintain calendars, deadline reminders and other related duties
- Record, transcribe and distribute minutes of meetings
- Monitor, respond to and distribute incoming communications
- Interact with incoming visitors and external clients
- Co-ordinate project-based work
- Perform other tasks as required from time to time
- Bachelor degree in related fields is preferred
- Good knowledge of standard office administrative practices and procedures
- Excellent verbal and written in English and Khmer
- Good organizational, time management and problem solving skills
- Attention to details and accuracy
- Proficient computer skills in MS Office Suite
Insurance Specialist (Sales) (10 positions)
Expectations - Duties, Responsibilities
- The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
- Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
- Strengthen the long-term relationships with clients by providing excellent customer service
- Perform other tasks as required.
- Candidate must posse at least Bachelor's/ College Degree
- Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
- Must be self-driven and highly motivated
- Personable, with good interpersonal and communication skills
Officer, Agency Training (01 position)
Expectations - Duties, Responsibilities
- Logistically supports the print/copies of training materials for the Company's agency forces
- Prepares and sends the various reports to all of the required parties to get up-to-date information about Training programs, the progress of the training programs and the attendances of each and every training program.
- Conducts regular Administration tasks such as taking attendances, preparing gifts to the Trainers in order to provide the effective training in the classroom.
- Works closely with Company's agency sales force, recruitment team, and Sales & Promotion team to have the smooth training process from the begging until the end.
- Supports all of the other training related tasks and be strictly compliant with rules and regulations of the Training & Development Department.
- Perform other necessary tasks as required by the direct supervisor
- Bachelor’s degree
- Be able to read, write, and speak Khmer/ English just enough to communicate with co-workers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records
- Prior experience with copying/printing/scanning documents preferred
- Office administrative skills
- Familiar with general office environment
- Attention to detail with an emphasis on quality
- Excellent customer services and people skills
- Efficient in process and documentation procedures
- Capable of working under pressure to meet deadlines
Officer, Agency Services (01 position)
Expectations - Duties, Responsibilities
- Prepare and edit correspondence, communications, presentations and other related documents
- File and retrieve documents and reference materials
- Conduct research, assemble and analyses data to Prepare reports and documents
- Establish and maintain calendars, deadline reminders and other related duties
- Record, transcribe and distribute minutes of meetings
- Monitor, respond to and distribute incoming communications
- Interact with incoming visitors and external clients
- Co-ordinate project-based Work
- Perform other tasks as required from time to time
- Bachelor degree in related fields is preferred
- Good knowledge of standard office administrative practices and procedures
- Has excellent verbal and written in English and Khmer
- Good organizational, time management and problem solving skills
- Attention to details and accuracy
- Proficient computer skills in MS office Suite
Senior Officer, Office Services (01 position)
Expectations - Duties, Responsibilities
- Manage the storage; quantity and the distribution/delivery arrangement of printed and promotional materials to staff and IAs between Manulife Cambodia are HQ and branches (6 branches).
- Manage stock control of all purchased and produced materials.
- Manage warehouse and other small storages
- Oversee logistics support to the company
- Purchasing office supplies, clinic, WC and pantry supplies and make sure that all purchase are follow procurement guideline
- Providing direct supports to Agency Department in term of logistics, handling and stock control of produced materials.
- Car & Motorbike parking controller
- Control mobile projectors (6) for offsite events agency
- Control Cleaners (ensure safety and cleaning of the office facilities)
- Assisting IAs on AWS
- Bachelor degree in Business related field is preferred
- Over 2 years combined work experience in Customer Service
- Bachelor degree in related fields is preferred
- Good knowledge of standard office administrative practices and procedures
- Has excellent verbal and written in English and Khmer
- Good organizational, time management and problem solving skills
- Attention to details and accuracy
- Proficient computer skills in MS office Suite
Senior Officer, Agency Administration (01 position)
Expectations - Duties, Responsibilities
- New Agent Administration (IA application List, IA Contract Issuance and Registration)
- Agency Maintenance upon authorized request (Promotion, Termination, Demotion)
- Ensure quality agent filing system (ensure IA applications and contracts are timely scan and well organized)
- Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc) IA Appeal/ Complaint/ Enquiry Handling
- Maintain Quality of the Procedures Documents
- Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
- Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
- Perform other tasks as required.
- High school diploma required, degree preferred
- The individual must be able to read, write, and speak Khmer/ English proficiently enough to communicate with co-workers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records
- Prior experience with copying/document scanning preferred
- Office administrative skills
- Familiar with general office environment
- Attention to detail with an emphasis on quality
- Excellent customer service talent
- Efficient in documentation procedures
- Capable of working under pressure to meet deadlines
Senior Officer, Group Credit Life (01 position)
Expectations - Duties, Responsibilities
- Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients
- Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
- Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
- Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
- Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
- Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management.
- Coordinate claims adjudication
- Manage large amount of inbound and outbound calls such as and not limited to premium due, and past due reminder calls in a timely manner
- Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
- Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
- Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
- Maintain call center database and produce call reports
- Bachelor degree in Business related field is preferred
- Over 2 years combined work experience in Customer Service
- Possess customer-oriented personality
- Excellent interpersonal, communication and problem solving skills
- Demonstrate initiative, commitment, responsibility and ability to work under pressure
- Attention to details and accuracy
- Must be self-driven and highly motivated
Specialist, Agency Administration (01 position)
Expectations - Duties, Responsibilities
- Responsible for New Insurance advisor and Insurance Specialist Administration (IA/IS application List, IA Contract Issuance and system Registration)
- Monthly Payment to Staffs (AM,IS,BDM) according to Company Approved ‘Compensation’: reconcile and submit the payment voucher to Finance accurately and timely
- Agency/Partnership Maintenance upon authorized request (Promotion, Termination, Demotion)
- Ensure quality filing system (ensure IA applications and contracts are timely scan and well organized)
- Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc)
- Staff (IS/BDM/AM) Appeal/ Complaint/ Enquiry Handling
- Maintain Quality of the Procedures Documents
- Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
- Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
- Follow company’s process/procedures to ensure maximum efficiency
- Identify, analyze, and resolve key business issues; develop alternatives and implement new processes; and provide recommendations consistent with strategic business objectives
- Perform other tasks assigned by management
- Bachelor degree in Business, Finance or related field is preferred
- Computer literate in MS Word, Excel and PowerPoint
- Team Work, focused, results driven, professional maturity, and self-confidence
- Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
- Have a strong character and able to consider and advice on the consequences of various courses of action
- Detail oriented with patience on detail paper works and record setup in system
- High comfort level working in a diverse environment
Specialist, Agency Services (01 position)
Expectations - Duties, Responsibilities
- New Agent Administration (IA application List, IA Contract Issuance and Registration)
- Monthly Payment to Insurance Advisors and Staffs according to Company Approved ‘Agency Compensation’: reconcile and submit the payment voucher to Finance accurately and timely
- Agency Maintenance upon authorized request (Promotion, Termination, Demotion)
- Ensure quality agent filing system (ensure IA applications and contracts are timely scan and well organized)
- Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc)
- IA Appeal/ Complaint/ Enquiry Handling
- Maintain Quality of the Procedures Documents
- Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
- Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
- Perform other tasks as required
- Bachelor degree in Business, Finance or related field is preferred
- Strong analytical, sound of judgment and knowledge, technical skills, and implementation skills, demonstrated ability to effectively manage multiple tasks in his / her functional area
- Team Work, focused, results driven, professional maturity, and self-confidence
- Demonstrates a strong and high interpersonal skills and able to interact with people at all level
- Ability to work well in competitive, fast paced– with strong problem solving skills
- Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
- Detail oriented with patience on detail paper works and record setup in system
- Take ownership of the problems and issues to create a positive experience and improve working process
- Have a strong character and able to consider and advice on the consequences of various courses of action
- Proactively create opportunities to resolve or prevent problems in keeping with the role
- Proven track record in payroll administration is preferred
Specialist, Claims (01 position)
Expectations - Duties, Responsibilities
- Processes all types of medical claims and adjusts medical disputed claims (Professional and Facility) according to department, contract, and regulatory requirements.
- Implement the administration of documentation to complex claims by conducting investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner
- Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives
- Verifies and interprets information in all contracts to resolve issues, trains analysts, monitors and support claims functions as needed. Performs payment and audit on all types of claims with professional and facility according to department goal, contract, and regulatory requirements
- Identifies individual customer needs and take appropriate steps to satisfy those needs.
- Troubleshoots problem to resolve claims issues or systematic issues.
- Analyzes work processes, identifies claims area needing improvements and initiates necessary steps to make changes, participates in the continuous quality improvement of claims service
- Comply company/departmental procedures for claims processing, claim adjudication, approval or denials and references Policies and Procedures, contracts, and other reference materials to assure complete and accurate decisions.
- Bachelor Degree or equivalent certificate (preferred medical background).
- 3 years working experience in insurance industry, especially medical claim experience.
- Computer literate, knowledge of Microsoft Office.
- Excellent customer service and telephone skills, excellent verbal and written communication skills
- Knowledge of all types of professional claims, ability to research and verify claims issues.
- Knowledge of compliance related to the processing of claims.
