Branch Manager
Position Summary Expectations - Duties, Responsibilities
Department : Garage Operation
Report to : COO
Direct Supervisory : Operation, Finance, Inventory, Customer service, admin,
Job Grade / Level : Manager
Work Location : Branch
Position Objective : Garage Manager is responsible for the total organization of a garage/branches office, including the supervision and control of personnel. This incumbent hire, train, promote and terminate the services of employees aligning with the company disciplinary action. He/she is also to coach team member for enhancing performance and productivity.
- Developing forecasts, financial objectives and business plans
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing coaching, development and motivation, develop staff for growth with the company
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Plan, organize and coordinate the day-to-day running of the garage & control, manage daily operation at branch
- Ensure that necessary spare parts, materials and equipment are available or obtainable at short notice
- Check the activities in the garage, inspect completed work for compliance with safety and other statutory regulations, and make sure defects are repaired or adjusted
- Maintain records of repair and service work, and make reports to detect recurrent faults
- Make sure the vehicle is returned to the owner in a clean and decent state
- Manage and oversee activities of the garage operations
- Evaluate plans and proposals related to effective values, policy limitations, cost of program and administration and recommend such changes as to improve quality, reduce costs or otherwise bring proposals in line
- To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel
- Perform other tasks as required
Head of Technical Support and Training
Position Summary Expectations - Duties, Responsibilities
Department : Technical Support
Report to : CEO
Direct Supervisory : Technical Training Supervisor, Quality Control Supervisor
Job Grade / Level : Manager
Work Location : Head Office and Branch Office
Position Objective : Support on Technical & Quality Control Managers is to ensure services/products delivery meet quality and efficiency standards set by the company.
- Technical Support Responsibilities
- Design & conduct customized training programs using combination of theory & hands-on training and introduce continuous improvement in the same
- Equip students with the necessary knowledge to manufacture vehicles, diagnose & repair real automotive problems
- Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
- Maintain a keen understanding of training trends, developments and best practices
- Create and maintain a positive and professional interactive learning environment
- Integrate learning from customers, competitors, other industries, industry groups, and professional training to continuously improve program quality
- Apply and maintains standards of quality operating methods, processes, systems, and procedures and implements changes as necessary to maintain a successful automotive program Implements and evaluates standardized instructional practices
- Quality Control Responsibilities
- Determine, negotiate and agree on in-house quality procedures, standards and specifications
- Assess customer requirements and ensuring that these are met
- Set customers service standards
- Specify and set standards for quality and safety
- Ensure that all garage operation processes comply with standards at both national and international level
- Work with operating staff to establish procedures, standards, systems and procedures
- Provide management and technical reports and customers charters
- Determine training needs, oversee process,
- Act as a catalyst for change and improvement in performance and quality
- Direct objectives to maximize profitability
- Record, analyze and distribute statistical information
- Monitor performance
- Perform other ad hoc tasks as required by Management
Business Technology Supervisor
Position Summary Expectations - Duties, Responsibilities
Department : Business Technology Department
Report to : Chief Executive Officer
Job Grade / Level : Supervisor
Work Location : Head Office
Position Objective : This position is responsible for managing and supporting information technology (IT), digital transformation projects, develop technology product and services if needed.
- Lead on company technology change the program
- Lead on technical project management design, development & rollout of technological solutions that supports company working model
- Ensure appropriate IT infrastructure is acquired and deployed to provide IT services, reflecting the challenges within the different locations by leading and delivering digital transformation projects, tools and solutions
- Develop automation solutions for manual systems to improve efficiency and ability to operate in geographical scattered operational and management teams
- Develop strategies to encourage users to use new technologies for the streamlines, shared and efficient way of working
- Accountable for the successful delivery of all technology work streams and ensuring they are understood at an operational level within the company, whilst maintaining day to day performance
- Control technology project schedules to ensure that improvement plans are completed on time and on-budget, according to the project plan
- Take ownership of the IT polices and ensure they are developed, maintained and implemented to ensure organizational compliance
- Manage the IT Help Desk to improve internal and external stakeholders experience of current systems and identify opportunities for improvement
- Maintain an up-to-date working knowledge on relevant technology developments and providing strategic direction, recommendations and guidance
- Ensure the cost-effective purchasing of IT hardware, software and support services
- Manage supplier contracts by ensuring robust service level agreements are in place and managed effectively to provide the best value for investment for A Klasse Auto
- Identify funding opportunities for technology development and support in the development of funding applications
- Manage, performance review and support the training of team members
- Perform other ad hoc tasks as required by Management
- Bachelor’s degree in information technology, computer science, software engineering, or a related field
- Proven experience leading digital transformation projects
- Proven experience managing IT infrastructure and services
- Experience with computer networks, network administration, and network installation
- Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
- Skills in web & programming (HTML, CSS, Java, PHP, etc.)
- Proficient in Microsoft Windows software, including Server, Office, and Exchange
- Management and leadership skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Highly organized and detail oriented
- Excellent analytical and problem-solving skills
- Flexible working hours
Mechanic Supervisor
Position Summary Expectations - Duties, Responsibilities
Department : Garage Operation Department
Report to : Branch Manager
Direct Supervisory : Technician Team Leader, Technician
Job Grade / Level : Supervisor
Work Location : Branch Office
Position Objective : Mechanical Supervisor is responsible to directly supervise and coordinate the activities of mechanics, installers, and repairers. This incumbent oversees crews to complete original and additional work on time and correctly; and working with mechanical planners to amend, correct and add work instructions to document work performed.
- Oversee mechanics schedules and job orders
- Assign jobs to mechanics and create schedules to ensure that coverage for possible machine breakdowns is maintained at all times
- Oversee the training of mechanics and evaluate work and performance
- Inspect machinery installed and repaired by mechanics
- Maintain logs of machine repair and maintenance, conduct job performance assessments and keep track of mechanic production
- Ensure compliance with safety practices
- Review the safety practices of mechanics and ensure that all employees are following company and standard safety guidelines
- Design safety programs and conduct safety training
- Service Supervisor
- Estimates repair costs and makes sure that parts or services are completed in a timely manner.
- Ensures that parts inventory matches vehicles in system, coordinates with parts person, and updates as necessary.
- Maintains preventive maintenance records (hard copy and soft file)
- Ensure delivery of vehicles to customers on time
- Handle and manage softly the minor complaints and irritants with the customers.
- Educate customers on maintaining their vehicles free from troubles and problems.
- Ensure customer satisfaction at the highest level through effective services and repairs.
- Perform other ad hoc tasks as required by Management
Digital Marketing Officer
Position Summary Expectations - Duties, Responsibilities
Department : Sales and Marketing Department
Report to : TBC
Direct Supervisory : TBC
Job Grade / Level : Officer
Work Location : Head Office
- Maintaining and managing all digital marketing platform such; Facebook, Instagram, Website, YouTube.
- Managing campaigns on social media
- Maintain brand standards and style
- Design marketing materials, brochures, flyers, posters, email headers, trade show banners
- Coordinate any third-party marketing services
- Conduct market research; Update and analyze data
- Create graphics in a very technical environment
- Perform other ad hoc tasks as required by Management
- Bachelor degree in Marketing, Business field or related
- At least 2 years’ experience in marketing and advertising
- Up-to-date with the latest trends and best practices in online marketing and measurement
- Experience in social relationship is a plus
- Experience working in high technology industry is a plus
- Demonstrated initiative
- Good communication, friendly and welcome person
- Ability to change direction in response to a fluctuating work environment
- Good behavior, Hardworking, Flexible, Honest and Self-motivated
- Ability to work independently, multi-task, and deliver quality work in an efficient manner
- Strong knowledge in design software: Adobe Photoshop, In-design, Illustrator and Corel and more software in design
- Knowledge in photography is a plus
- Ability to work independently
- Ability to think creatively and problem solve when faced with new challenges
- Good in writing/speaking/listening English (Chinese is a plus)
