Head of Operation
We’re looking for a highly-driven and motivated Head of Operations for our team in Cambodia. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you!
The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.
This role will be based in Cambodia and will report to the Managing Director.
About the job:
As our Head of Operations, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:
Note : Position available for Local Only.
- Lead the Operations team - Manage a team of 10+ people and 2,000+ riders
- Lead Operations strategy - Challenge the status quo and find innovative ways to improve the operations ecosystem
- Full ownership of Operations P&L
- Analyze and track KPIs to improve the delivery setup and overall operational performance, and take customer experience to the next level
- Scale and maintain our rider fleet - Ensure a constant and adequate inflow of rider supply and focus on rider retention, community and engagement
- Competitive Intelligence - Keep active track of competitors and stay ahead of the curve, in competitiveness and innovation
- Feedback on tech product and manage roll-outs - Ensure seamless app and feature roll outs to improve operational efficiency and user (rider/ops team) experience
- Support other departments with operational guidance and resources
- Lead the strategy and expansion of our Cloud Kitchens project (managing and opening facilities from which we operate delivery-focused restaurants)
- You have successfully completed a Bachelor’s degree; Master’s degree is a strong plus
- Stronger Analytical Skill, Process Driven
- You have at least 3 year of work experience in operations, consulting, banking or a high growth start-up
- You have strong leadership and communication skills, work independently and are reliable
- You are process-oriented and data-driven
- Experience with Microsoft Office, especially Excel, or Google equivalents
- Your knowledge of the internet and e-commerce sector is solid
- You are driven and ambitious
- You are very proactive and could lead independent projects
- Excellent English skills complete your profile
- Cambodian native only with proficiency in English
Senior Finance Executive
Note : Position available for Cambodia Citizen Only.
- Monitor, manage and reconcile marketing budgets for local entities.
- Work closely with local, regional and global marketing teams to identify marketing costs attributable to local entities.
- Develop scalable marketing cost reporting dashboards; drive scalable automation to streamline financial reporting for marketing costs
- Create ad hoc marketing and financial analyses: new markets, new partnerships, project recaps, cost saving initiatives, etc.
- Manage the overall accounting and booking for marketing expenses to respective GL codes.
- Conduct the weekly meeting with local, regional, and global marketing team to identify which marketing channel will be used based on invoice submission forms
- Maintain and update the CLM marketing accrued tracker sheet with clear explanation
- Develop accounting policy and procedure for marketing cost
- Support local finance team during month end close: identify appropriate Marketing GL Accounts based on spend type, perform accrual postings for marketing spend, variance analysis, financial reporting, account reconciliations.
- Perform tasks assigned by managers/management team
- Bachelor’s degree in finance or accounting; MBA or an advanced degree is a plus
- Minimum 5-8 years relevant experience
- Excellent computer and analytical skills – with a deep understanding of Excel and PowerPoint
- Experience with financial and/or accounting software
- Strong IFRS knowledge and experience in Generally Accepted Accounting Principles
- Energetic, collaborative, a clear communicator, self-starter.
Billing Manager
Process Invoices - Invoices are how vendors ultimately get paid, therefore it will be your most important responsibility. You will need to have a strong affinity for different systems as this role will require you to interface with SAP, Salesforce and other Business Intelligence Tools. You will also require organizational skills and high attention to detail to analyze data sets and to ensure all invoices are accurate and generated in a timely manner.
Report and Resolve Payment Issues - This is a task that can require conflict resolution skills, as it can involve disputing payment and reconciling issues with both internal stakeholders as well as external vendors. It also takes organizational and communication skills to succeed in this role - as some issues must be documented, communicated and escalated to multiple teams.
Support Month End Close Reporting - You should understand the Revenue Accounting Principles and own the corresponding entries in the financial statements. This is especially important as you will be dealing with large transactions volumes and will be assisting local teams in understanding with revenue bookings during month end close process.
Produce Reports – You should be familiar with Google Suite applications and have strong MS Excel skills as you will be required to prepare and present ad-hoc billing reports to decision makers.
Drive Automations – You enjoy identifying automation opportunities and actively participate in driving system enhancements that streamline revenue operations processes.
Note : Position available for Cambodia Citizen Only.
- Knowledge of (or experience in) tech industry or fast paced environments
- Experience with SQL or the desire to learn
- Familiar with IFRS revenue recognition principles
- Demonstrated professional experience using Excel and working with large data sets.
- The ability to be flexible and comfortable with changing requirements.
- Demonstrated project management experience and the ability to work cross-functionally.
- A builder’s mindset and a willingness to question assumptions and conventional wisdom. You love creating new systems and solvaaing problems via infrastructure and automation.
- 6+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
- The ability to be detail oriented, but can visualize the larger impact of a series of transactions.
- Process-oriented with an understanding of both financial and operational controls.
- Comfortable working with manual and automated processes
- Excellent communication and interpersonal skills.
Product Specialist - Operations
We are looking for a Product Specialist, to support our growing regional Product team here in Cambodia as part of an international team of highly talented and motivated people.
As a Product Specialist, for the platform, you will be an extension of the Berlin central product teams in the APAC region. You will be a leader at the forefront as this role would require strong collaboration across various teams and be the focal point for all stakeholders nearly in all functions. In this role, you will be responsible to bring regional insights to the central product team. In addition, you will help to shape pragmatic solutions that solve local problems but can also benefit the global platform. This entails supporting the central team and other product specialists in understanding and prioritizing regional initiatives on a quarterly basis.
Note : Position available for Cambodia Citizen Only.
- Define and communicate product requirements and specifications by thinking creatively and rigorously about how to solve problems that have never been solved before at this scale.
- Collect data, user feedback, and market research, and build a solid business case to support the feature development.
- Ensure strong collaboration and communication across the company and serve as a primary point of contact for Restaurant Experience, Restaurant Operations and Logistics
- Define and communicate product strategy and roadmap to the global product team
- Prioritize and adjust the market product backlog according to strategic product value.
- Collects and coordinates feature requests from all departments, making sure to communicate with all product managers
- Coordinate bug reports and change requests which includes customer facing and internal facing products
- Project manage and support rollouts of new features with business stakeholders and country product specialist
- At least 4 years of experience managing applications and product support as a product/tech specialist in an e-commerce company. Plus points if you have worked in a similar organization like ours.
- An analytical mindset and skill-set.
- A passion to help build a great product & be successful with that product in the market.
- A passion for design excellence, usability & consumer appeal in products.
- A good understanding of and passion for scrum and agile software development methodologies.
- A sense of urgency, pragmatism and a solution-oriented approach to problem-solving.
- Strong team player, with an ability to connect people and teams to our company vision.
- Drive key processes to enhance daily business and have the ability to prioritize demands in a fast-paced environment.
- A proactive mentality and a desire to make an impact.
- Strong English skills, in both written and verbal communication. You have a voice that is personal and matches our Product brand.
- A passion for finding amazing food and great service.
- Cambodia Citizen Only
City Manager
Note : Position available for Cambodia Citizen Only.
- Find the potential location for foodpanda’s new city branch
- Take ownership of the launch of a new segment
- To establish, maintain and manage good relationship with the customers, vendors, and prospects and be committed to delivery of the highest level of service
- Hiring and managing delivery motorbike riders’ fleet
- Hire, train and develop local team of cashiers, delivery captains, couriers and others
- Handle onboarding and offboarding of riders and dispatchers
- Coordination with cross functional departments to ensure full spectrum of smooth launch (marketing, operations, sales and finance)
- Ensure that service levels are maintained (keep in mind fail rates and delivery times)
- Measure performance and growth using appropriate system, tools and techniques (SQL)
- Bachelor's degree in business, economics, or related field.
- 3 - 5 years’ experience in operations and management
- High level of independence, self-confidence and responsibility
- Experience working in a fast paced and dynamic environment
- Able to work cohesively, detail-oriented, organized with the ability to multitask
- This role is based in Kompong Cham City
- Be able to relocate to another province
- Cambodian native only with proficiency in English
Account Management Executive
Note : Position available for Cambodia Citizen Only.
- Act the main person our top vendors, identify troubleshoot problem areas build strong loyalty between foodpanda the restaurant owners
- Renegotiate commission / exclusivity Vendors support revenue stream
- Coordinate vendors get monthly deals promotions
- Contact restaurants high fail rates reduce find out reasons to see where we can vendors reduce fail rates
- Collaborate different departments improve vendor’s and solve problems
- Coordinate participate offline events
- Provide operational administrative for business
- Assist City with delegated ad-hoc tasks
- Minimum Bachelor degree business related field
- At least 1 of experience Sales Account Management (fresh grads be considered)
- Social character a positive attitude towards challenges a hands-on mentality
- Strong analytical with structured problem-solver ability (experience CRM tool a plus)
- Prior experience cold calling / sales / sales a plus
- Independent, hardworking confident self-starter
- Fluency written & verbal communication in English and Khmer
Operations Coordinator
Note : Position available for Cambodia Citizen Only.
- Hiring and managing delivery motorbike riders fleet
- Hire, train develop local team cashiers, delivery captains, courier others
- Handle on-boarding off-boarding riders dispatchers
- Be for local quality service performance management - delivery times, success rates customer satisfaction
- Help guide local restaurant partners through automation process
- Support vendor promotion collections
- Support work the local marketing team Battambang Province for offline marketing events
- Following up issues manage solve
- Bachelor's degree in business, economics, logistics or related fields
- Experience of working for delivery company is a big advantage
- 1-3 years' experience in managing standard processes
- High level of self-control, multi-tasking abilities and responsibility
- Able to live in outside of Battambang Province
- Cambodian national with good command of English
Vendor Coordinator
Note : Position available for Cambodia Citizen Only.
- Setting up relevant accounts potential vendors them start selling foodpanda
- Assist sales team face-to-face/call training sessions potential vendor
- Onboard potential foodpanda vendors the platform via other channels
- Train restaurants how manage orders a tablet
- Distribute vendor POS tablets keep track stock management
- Assist City with delegated ad-hoc tasks
- Highly communicative with a pleasant personality
- Proactive and self-motivated individual who thrives on meeting targets
- Prior call center experience a plus, but not compulsory
- Independent, hardworking and confident self-starter
- Fluency in written & verbal communication skills in English and Khmer; other language skills is a plus
Sales Executive
Note : Position available for Cambodia Citizen Only.
- Sign partnership agreements between foodpanda and the best in class restaurants
- Understand and meet the needs of our potential partners and immediately build a trustful relationship
- Have a keen interest in the food and beverage industry with a desire to sign up the best local and international restaurants
- Be the local market expert: gather restaurant feedback, monitor competitor activity and provide recommendations for improvements to management
- Ability to create leads, conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda to restaurants in Battambang Province
- Exceed sales targets & performance -based goals while working independently
- Become part of our international network and high skilled team
- Take part in the development of a very exciting, fast-growing global company
- Bachelor Degree in related field
- Independent and confident
- Excellent communication skills, comfortable with interacting with new people
- Prior experience in cold-calling / sales support / inside sales are a plus!
- Loves the food industry
- Time management and structured approach to work are a must
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong negotiation skills and a competitive personality
- Cambodia Nationals only, with good command of English
