Sustainable Finance Lending Unit Manager
Position Circumstances
- Career Category: Banking / Finance, Business Administration, Exec. / Management, Economics
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Project Management & Implementation
- Oversee end-to-end execution of lending projects (WASH, Green, EV, ASCEP, Solar), and any other new projects which will come under this scope of work.
- Develop project plans, timelines, and KPIs to ensure successful rollout.
- Coordinate with internal teams and external partners for smooth implementation.
- Ensure each project has a documented business case, defined target segment, risk parameters, and approved operating model prior to rollout
- Ensure project implementation remains within approved credit policy, delegated authority limits, and risk appetite, excalating deviations where required
- Coordinate pilot phases and controlled scaling, including post-pilot review and lessons learned.
- Product Development & Enhancement
- Work with product teams to design and refine loan products for targeted sectors.
- Ensure compliance with regulatory requirements and internal credit policies.
- Lead or coordinate the development of product notes, eligibility criteria, pricing frameworks, and operational guidelines for sustainable lending products
- Ensure all project-based products receive formal approval through the appropriate internal governance forums (Credit Committee, Management Committee, or Board as applicable)
- Propose policy or process enhancements where sustainable lending requires specific safeguards or exceptions, subject to approval
- Stakeholder Engagement
- Collaborate with channel teams, marketing, and operations for project promotion.
- Build partnerships with NGOs, suppliers, and relevant stakeholders for project success.
- Engage in awareness activities with branches & customer segments.
- Ensure all external partnerships (NGOs, suppliers, program partners) are supported by clear roles, documented arrangements, and compliance checks, in coordination with Legal, Compliance, and Risk
- Act as a focal point for project-related engagement with donors, development partners, or impact-focused stakeholders, where applicable
- Monitoring & Reporting
- Monitor portfolio performance, uptake, credit quality, operational issues, and early-warning indicators for each project-based lending programs.
- Prepare regular management reports covering financial performance, portfolio quality, operational issues, and key risks
- Track and report environmental and social impact indicators, where applicable, in coordination with ESG / Sustainability reporting requirements
- Identify emerging risks (credit, operational, reputational, regulatory) and recommend corrective actions or suspension of rollouts where necessary
- Capacity Building
- Train branch and channel staff on new lending products and processes.
- Provide technical support to ensure operational excellence.
- Ensure training materials, manuals, and communication are clear, standardized, and aligned with approved product terms, particularly for products involving low-literacy or vulnerable customer segments
- Support post-rollout reviews to assess field understanding, mis-selling risks, and operational gaps
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Finance, Business Administration, Economics, or related field as a minimum
- Master's Degree is preferred
Work History:
- Experience in lending, credit operations, project-based finance, or structured product implementation, preferably within a regulated financial institution or microfinance environment for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Prior exposure to donor-linked, green, or sustainable lending programs will be an advantage
- Strong knowledge of retail lending products and project financing.
- Project management expertise.
Soft Skills
- Excellent analytical, communication, and stakeholder management skills.
- Ability to work under pressure and manage multiple projects simultaneously.
- Strategic thinking, problem-solving, and product designing and modifications.
- Strong leadership and team coordination.
- Customer-centric mindset.
- Strong risk awareness and judgement, with the ability to balance growth objectives against portfolio quality and reputational considerations.
- Ability to operate across functions and manage competing priorities without compromising governance standards.
- High level of professional integrity and accountability.
Gold Finance Officer-Senior Executive (2 Positions)
Position Circumstances
- Career Category: Banking / Finance, Business Administration, Accounting, Economics
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Project Management & Implementation
- Lead the end-to-end implementation of the gold loan project, including planning, design, pilot testing, and scaling.
- Coordinate with cross-functional teams and branches to ensure timely delivery of project milestones.
- Develop detailed project plans, track progress, and provide regular updates to senior management.
- Identify project risks and propose mitigation strategies to ensure smooth execution.
- Product, policy, procedures development and system tracking
- Design gold loan products, pricing models, and operational processes including gold loan handling (gold receiving, testing, storing, and withdrawal), appraisal, disbursement, and recovery.
- Conduct market research and competitor analysis to identify product gaps and opportunities.
- Recommend product features, loan-to-value ratios, interest structures, and repayment terms aligned with company policies.
- Work closely with IT to ensure accurate tracking of gold loan data in loan management systems.
- Business Planning, Performance Monitoring and Strategy
- Develop gold loan business plan by branch and for LOLC as a whole.
- Track performance indicators such as loan portfolio growth, delinquencyrates, and profitability by branch.
- Drive gold loan products to achieve business plan.
- Develop and implement marketing awareness campaigns to promote gold loans products to the public and target clients.
- Provide coaching and strategies to improve branch performance.
- Prepare analytical reports and present insights to management for strategic decision-making.
- Compliance & Risk Management
- Ensure all gold loan activities comply with company policies, NBC regulations, and AML/CFT guidelines.
- Oversee gold appraisal, collateral verification, and loan disbursement processes to maintain quality and mitigate risk
- Periodically review gold loan policies and recommend updates to strengthen governance.
- Ensure all gold loan transactions adhere to policies and procedures, quality standards and turnaround time targets.
- Training & Capacity Building
- Develop and conduct training programs for branch staff, appraisers, and customer service teams.
- Ensure team members are equipped with strong technical, product, and customer service skills related to gold loans.
- Perform other duties as assigned by supervisor.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business Administration, Banking & Finance, Economics, or related field
Work History:
- Experience in financial services, experience in gold loan or secured lending operations is an advantage for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong understanding of gold loan business, appraisal techniques, and regulatory guidelines.
- Excellent project planning, execution, and stakeholder management skills.
- Analytical mindset with ability to interpret financial and operational data.
- Proficiency in MS Office.
Soft Skills
- Strong leadership, communication, and team coordination abilities.
- High integrity, attention to detail, and commitment to compliance.
Training and Development-Senior Executive
Position Circumstances
- Career Category: Educate/Train/Teaching, HR, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Conduct training needs assessment within LOLC through training need and job analysis, appraisal schemes and consultation with staff’s immediate supervisor.
- Conduct orientation and onboarding training programs for new employees to ensure a smooth integration into the organization.
- Design, develop, and continuously update training materials to enhance participant engagement and learning effectiveness.
- Formulate of training design and materials development by determining participants and sets behavioral training objective, working cross departments for training courses contents, determine the most appropriate methodologies to be used.
- Develop and coordinate all training activities process within LOLC by contacting resource persons, preparing proposal and schedule for approval and acting as a class monitor to make sure that training course is managed effectively and efficiency.
- Assist to manage e-Learning Academy to make sure learning materials are up to date and respond to learning purpose, staff can learn properly, and reporting.
- Assist to produce training reports and monthly employee training record to make sure that all training activities and staff train are regular recorded and filled.
- Conduct training follow up and reporting to make sure staff get trained are regular follow up on their competencies.
- Assist to regularly monitor quality of training and take appropriate action to strengthen training quality
- Build networking with resource person internally and external training companies.
- Other tasks assigned by Training and Development Unit Manager and Head of HR.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Education or Business Administration
Work History:
- Experiences as a trainer in a development-oriented institution for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Bachelor Degree in Education or Business Administration.
- Minimum of 2-year experiences as a trainer in a development-oriented institution.
- Good communication and report writing skills (able to speak and write English).
- Computer literate (Microsoft word, Excel and Power point) and knowledge of SPSS is an advantage.
- Experience as a Chief Counter Officer or Chief Credit Officer is an advantage.
Soft Skills
- Strong leadership and motivational skills.
- Strong planning and organizing skills.
- Excellent team-player.
Call Collection Officer
Position Circumstances
- Career Category: Banking / Finance, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Contact clients by calling to remind them of outstanding debts.
- Update and maintain accurate records of all interactions and agreements in the system.
- Follow up on broken promises to pay and escalate accounts when necessary.
- Provide clear and concise information to clients regarding their accounts.
- Comply with company policies, legal guidelines, and data protection regulations.
- Handle customer objections and resolve disputes with professionalism.
- Achieve daily, weekly, and monthly call collection targets.
- Track and report on the call collection results.
- Perform other tasks assigned by the manager.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business Administration or other field
- Undergraduate Degree in Year 2 student up
Skills & Knowledge:
General & Technical Skills
- Previous experience in debt collection, customer service, or a call center environment preferred.
Soft Skills
- Good verbal communication and negotiation skills.
- Good interpersonal skills with a customer-focused approach.
- Ability to work under pressure and meet deadlines.
- Be flexible and good communication skills
- Good commitment.
មន្រ្តីគាំទ្រដោះស្រាយបំណុល-ជាន់ខ្ពស់
បរិយាកាសមុខតំណែង
- ប្រភេទការងារ: ផ្នែកធនាគារ/ហិរញ្ញវត្ថុ, ផ្នែកគ្រប់គ្រងពាណិជ្ជកម្ម, ផ្នែកលក់/ទីផ្សារ
- ពេលវេលា:ការងារពេញម៉ោង
- ប្រាក់ខែ: អាចចរចាបាន
ទីតាំង៖ ភូមិភាគសៀមរាប
ករណីកិច្ច និងការទទួលខុសត្រូវ:
- ជួយក្នុងការវិភាគប្រតិបត្តិការរបស់ការិយាល័យសាខាដែលមានស្រាប់ និងកែលម្អទាក់ទងនឹងគោលនយោបាយ និងយុទ្ធសាស្រ្តនៃការប្រមូលឥណទាន និងឥណទាន។
- តាមដានយ៉ាងដិតដល់នូវស្ថានភាព PAR តាមសាខា និងស្វែងរកមូលហេតុនៃបញ្ហា។
- ចុះទៅសាខាជាប្រចាំ ដើម្បីពិនិត្យអតិថិជន PAR និងជួយដោះស្រាយបញ្ហា។
- រៀបចំផែនការ និងកាលវិភាគការងារប្រចាំខែ និងគោលដៅដោយមានការពិភាក្សា និងការយល់ព្រមពីប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុល។
- រៀបចំរបាយការណ៍ដើម្បីចងក្រងបញ្ហា មូលហេតុដែលអាចកើតមាន និងផែនការដោះស្រាយគណនីដែលបានណែនាំ។
- ដាក់ស្នើរបាយការណ៍ទៅប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុលដើម្បីអនុម័ត។
- បង្កើត និងណែនាំទម្រង់ត្រួតពិនិត្យសម្រាប់ការសងបំណុល/កិច្ចព្រមព្រៀងទូទាត់។
- ផ្តល់អនុសាសន៍ភ្លាមៗទៅកាន់ប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុលការិយាល័យសាខាដែលត្រូវការជំនួយបច្ចេកទេសជាបន្ទាន់ដោយប្រើរបាយការណ៍ប្រតិបត្តិការរួមប្រចាំខែ។
- អនុវត្តការងារផ្សេងទៀតដែលផ្តល់ដោយប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុល។
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
កម្រិតវប្បធម៌:
- បរិញ្ញាបត្រ ផ្នែក គ្រប់គ្រង ទីផ្សារ និងសញ្ញាបត្រដែលមានតម្លៃស្មើ
ប្រវត្តិការងារ:
- ត្រូវមានបទពិសោធន៍បម្រើការងារជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុយ៉ាងហោចរយៈពេល ២ ឆ្នាំ យ៉ាងតិច
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
- ត្រូវមានបទពិសោធន៍បម្រើការងារជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុយ៉ាងហោចពីរឆ្នាំ។
- ចេះវិភាគរបាយការណ៍ហិរញ្ញវត្ថុ និងរបាយការណ៍ប្រតិបត្តិការដែលរួមមានកាលវិភាគបង់ប្រាក់ និងរបាយការណ៍ស្ថានភាពបំណុល។
- មានចំណេះដឹងផ្នែកច្បាប់ហិរញ្ញវត្ថុនិងធនាគារ និងច្បាប់កិច្ចសន្យារបស់ព្រះរាជាណាចក្រកម្ពុជា។
- ចេះប្រើកុំព្យូទ័រស្ទាត់ជំនាញ (Microsoft word and Excel)
ជំនាញទន់
- មានជំនាញទំនាក់ទំនង ពូកែសង្កេតអាកប្បកិរិយារបស់មនុស្ស និងមានជំនាញបញ្ចុះបញ្ចូល។
