Operations Manager
Position Circumstances
- Career Category: Operations Management, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Industry: Cleaning-Pest Control-and Supply Workforce
LEVEL IN THE ORGANIZATIONAL CHART
Under direct supervision of Chief Executive Officer
Duties & Responsibilities:
- The Operations Manager has a critical role to manage workforce supply, pest control, deep cleaning, and termite treatment, that ensure smooth service delivery, compliance, efficiency and strategic planning with day-to-day execution:
- Financial & Cost Control
- Control operational expenses (labor cost, materials, transport).
- Assist in preparing budgets and quotations.
- Improve efficiency to increase profit margins.
- Business Development Support
- Support sales team in site surveys and costing.
- Help prepare service proposals.
- Identify opportunities to expand services with existing clients.
- Inventory & Equipment Control
- Monitor stock of cleaning and pest control supplies, chemicals, uniforms, and equipment.
- Coordinate purchasing when needed.
- Ensure proper maintenance of machines (vacuum, fogging machines, sprayers, etc.).
- Workforce Supply Management (ABA, HNK, CMP and Small groups)
- Balancing workforce supply with fluctuating demand.
- Ensuring strict compliance with health, safety, and environmental regulations.
- Forecast staffing needs and allocate technicians to jobs.
- Manage recruitment, scheduling, and shift assignments.
- Monitor attendance, productivity, and performance.
- Provide standby support for issues and implement solutions
- Perform other tasks as may be assigned from time to time.
- Deep Cleaning Management
- Plan and supervise large-scale cleaning projects (offices, factories, bank, apartment…)
- Ensure proper use of cleaning equipment and chemicals.
- Monitor quality standards and client satisfaction.
- Budgeting & forecasting prepare quotations, and manage resources effectively.
- Continuously research and adopt new techniques and chemicals to improve effectiveness and safety.
- Other tasks that may be assigned from time to time
- Pest Control Management
- Ensure technicians, chemicals are licensed and trained in pest team.
- Oversee service quality, safety protocols, and compliance with regulations.
- Maintain records of treatments, chemicals used, and client contracts.
- Continuously research and adopt new pest treatment techniques and approved chemicals to improve effectiveness and safety.
- Other tasks that may be assigned from time to time
- Termite Treatment Management
- Develop treatment plans tailored to client needs.
- Ensure safe handling of chemicals and observance to environmental standards.
- Track effectiveness of treatments and schedule follow-ups.
- Track and report warranty records for each project delivery.
- Continuously research and adopt new techniques and chemicals to improve effectiveness and safety.
Benefits:
- Monday to Friday work.
- Seniority pay in accordance with labor law.
- Public holidays according to labor law.
- Phone allowance.
- Mission allowance.
Expected Profile of Candidates
Work History:
- Experience in operations, workforce management, cleaning services, pest control, termite treatment, or a similar field for 5 years
Skills & Knowledge:
General & Technical Skills
- Proven experience in managing teams and supervising supervisors, ideally 6–7 direct reports.
- Strong knowledge of workforce planning, scheduling, and resource allocation.
- Experience in budgeting, cost control, quotations, and operational efficiency improvement.
- Good understanding of cleaning services, pest control, and termite treatment operations.
- Familiarity with health, safety, and environmental regulations.
- Experience in inventory control, equipment maintenance, and supplier coordination.
- Proficiency in Microsoft Office, especially Excel and Word.
Soft Skills
- Strong leadership, problem-solving, and communication skills.
- Attention to detail and commitment to quality service delivery.
- Willing to travel for missions in Cambodia.
Accounting Supervisor
Position Circumstances
- Career Category: Accounting, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Industry: Food & Beverage - Fast growing street food brand
Reports to: CEO / Management
Location: Phnom Penh (Head Office)
JOB SUMMARY
The Accounting Supervisor is a vital part of the team, responsible for ensuring the financial health and accuracy of our growing F&B business. You will oversee daily financial operations, including store sales reconciliations, supplier payments, inventory cost tracking, and tax compliance. The ideal candidate has a sharp eye for detail, high integrity, and understands the fast-paced nature of the retail and restaurant industry.
Duties & Responsibilities:
- Daily Revenue & Cash Control
- Sales Reconciliation: Verify and reconcile daily sales reports from all mall outlets.
- Platform Management: Reconcile payments from third-party delivery platforms (e.g., Nham24, Foodpanda, Grab) and cashless payment gateways (QR codes, bank transfers).
- Petty Cash: Manage and audit petty cash funds for the Head Office and individual store outlets.
- Bookkeeping & Accounts (AP/AR)
- Accounts Payable: Process supplier invoices, verify delivery receipts against purchase orders, and prepare weekly/monthly payment schedules.
- Data Entry: Accurately record all financial transactions into the company’s accounting software (e.g., QuickBooks, Xero).
- Bank Reconciliation: Perform monthly bank reconciliations to ensure all financial data is accurate.
- Tax & Compliance
- Tax Declarations: Prepare and process monthly and annual tax declarations in strict compliance with the General Department of Taxation (GDT) of Cambodia.
- Compliance: Ensure all company invoices, receipts, and financial documents meet local legal and tax requirements.
- Reporting & Cost Control (F&B Specific)
- COGS Tracking: Work closely with the Operations team to monitor the Cost of Goods Sold (food cost) and analyze inventory variances or wastage.
- Financial Reporting: Assist management in preparing monthly financial statements, including Profit & Loss (P&L) reports, to track the profitability of each outlet.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Accounting, Finance, or a related field.
Work History:
- Experience in accounting, ideally within the F&B, retail, or FMCG industry for 2 to 3 years
Skills & Knowledge:
General & Technical Skills
- Strong working knowledge of Cambodian Tax Laws and GDT online filing systems.
- Proficiency in accounting software (e.g., QuickBooks, Xero) and advanced skills in MS Excel.
- Good command of written and spoken English and Khmer.
Soft Skills
- High level of honesty, integrity, and attention to detail.
- Good communication skills; able to work closely with store supervisors to correct cash/inventory errors.
HR Supervisor
Position Circumstances
- Career Category: Exec. / Management, HR
- Schedule:Full-time
- Salary: Negotiable
Industry: Food & Beverage - Fast growing street food brand
Reports to: CEO
Location: Phnom Penh (Head Office with regular outlet visits)
JOB SUMMARY
The HR Supervisor is the core of the team's growth and stability. You are responsible for attracting, hiring, and retaining top talent for both our headquarters and mall outlets. Your mission is to ensure smooth HR operations—from fast-paced recruitment and payroll processing to employee relations and compliance with Cambodian labor laws—while maintaining a positive and highly motivated company culture.
Duties & Responsibilities:
- Recruitment & Onboarding
- Sourcing Talent: Manage job postings across social media (Facebook, Telegram) and recruitment platforms to maintain a steady pipeline of candidates for F&B operational roles (WOW Crew, Supervisors).
- Interviewing: Screen candidates, conduct interviews, and coordinate final selections with the Operations team.
- Onboarding: Prepare employment contracts, welcome new hires, and ensure they are properly integrated into the company.
- Payroll & HR Administration
- Attendance Tracking: Monitor daily staff attendance, validate weekly rosters, and manage leave requests.
- Payroll Processing: Accurately calculate and process monthly payroll, overtime, and bonuses.
- Compliance: Ensure full compliance with Cambodian Labor Law, including NSSF declarations and MoLVT requirements.
- Employee Relations & Performance
- Conflict Resolution: Act as the primary point of contact for staff grievances, mediating issues fairly and professionally.
- Performance Reviews: Assist management in tracking employee performance, probationary periods, and annual appraisals.
- Team Morale: Organize team-building activities or internal recognitions to maintain high energy and loyalty among the staff.
- Training & Development
- Coordination: Work with the Operations Supervisor to ensure all new staff receive their standard operational and hygiene training.
- Record Keeping: Maintain up-to-date files on employee training progress and certifications.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Work History:
- Experience in Human Resources, ideally within the F&B, retail, or hospitality industry for 2 to 3 years
Skills & Knowledge:
General & Technical Skills
- Strong knowledge of Cambodian Labor Law and NSSF regulations.
- Excellent organizational skills and attention to detail for payroll and administration.
- Good command of written and spoken English.
- Proficient in MS Office (Excel/Word) and HR management software/tools.
Soft Skills
- Empathetic yet firm personality, with strong problem-solving skills.
Marketing Supervisor
Position Circumstances
- Career Category: Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Industry: Food & Beverage - Fast growing street food brand
Reports to: CEO
Location: Phnom Penh (Head Office & Outlet visits)
Contract Type: Full Time (48 hours/week)
JOB SUMMARY
The Marketing Supervisor is responsible for driving brand awareness and increasing daily sales across all outlets. You will execute all marketing activities, including social media management, creative content production, poster design, video creation, promotional campaigns, and brand engagement to support business growth, and ensure the brand experience is communicated effectively to our customers. Your goal is to keep the brand at the top of mind for Cambodian snack lovers.
Duties & Responsibilities:
- Social Media Management
- Manage Facebook, TikTok, Instagram, Telegram, and other company platforms.
- Create and schedule posts, promotions, and daily content.
- Respond to customer messages, comments, and online inquiries.
- Content Creation & Creative Design
- Design promotional posters, menu visuals, and marketing materials.
- Create short-form video content for TikTok, Facebook Reels, and advertisements.
- Handle basic photography and video shooting for products and events.
- Ensure all designs and contents follow the branding.
- Marketing Campaign Execution
- Plan and execute monthly promotions and campaigns.
- Support sales activities through online and offline marketing.
- Coordinate promotional activities for branches and events.
- Brand Guideline & Customer Engagement
- Build brand awareness and maintain company image.
- Monitor customer feedback and social media engagement.
- Develop creative ideas to attract more customers and increase reach.
- Market Monitoring
- Monitor competitors’ promotions and social media trends.
- Research trending food content and viral marketing ideas.
- Suggest improvements for marketing strategies and customer attraction.
- Reporting & Coordination
- Prepare simple weekly/monthly marketing reports.
- Coordinate with outlet operations and management regarding promotions and campaigns.
- Manage marketing materials and advertising budgets when needed.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Skills & Knowledge:
General & Technical Skills
- Previous experience in F&B marketing, retail promotions, or social media management.
- Creativity in food content marketing
- Basic graphic design skills (Canva, Photoshop, CapCut, etc.)
- Good command of English.
Soft Skills
- Excellent communication skills, able to work closely with operations teams to implement campaigns.
- Ability to work independently and manage multiple tasks
- Good manner with energetic personality
Production Chef
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Industry: Food & Beverage - Khmer catering company
Department: Central Production Unit
Location: Toul Tompong Phnom Penh (Production Facility) & One Satellite Unit
Reports To: Operation & Production Manager / Board Directors
Direct Reports: Sous Chef(s), Kitchen Supervisors, Line Cooks, Commis, Stewarding Team
Working Hour: 48 hours/week (Based on operational schedule)
Position Summary
The Production Chef is responsible for leading and overseeing daily kitchen and food production operations, ensuring consistent food quality, hygiene compliance, operational efficiency, and adherence to company standards. This role requires strong culinary fundamentals, positive energy, creativity, and the ability to lead kitchen teams in a fast-paced production environment.
The successful candidate will join a dynamic start-up environment and contribute directly to the company’s operational growth and product development
Job Purpose
The Production Chef supports the management of daily food production operations to ensure quality, consistency, food safety, and smooth kitchen workflow. The role also supports product improvement, kitchen organization, staff coordination, and operational efficiency across the production facility and satellite unit.
Duties & Responsibilities:
- Culinary Operations Management
- Lead and supervise all kitchen production activities across assigned units
- Oversee food preparation, cooking, presentation, and service timing
- Ensure consistent execution of recipes, menus, and production standards
- Establish Standard Operating Procedures (SOPs) for all kitchen processes
- Menu Development & Engineering
- Creative ideas for menu items, product presentation, and seasonal offerings
- Support recipe improvement and simple product development initiatives
- Bring positive energy and innovation into the kitchen environment
- Maintain awareness of food trends and customer preferences
- Cost Control
- Manage food cost percentage and ensure alignment with budget targets
- Control wastage, portioning, and inventory utilization
- Support procurement team in supplier evaluation and ingredient sourcing
- Monitor kitchen operational expenses and efficiency indicators
- Logistics and Packaging
- Ensure products are packed, labeled, and organized properly for delivery
- Monitor product quality before dispatch
- Team Leadership and Supervision
- Operational Leadership: Guide the production team daily to meet quality and timeline objectives.
- Coordination: Ensure strong teamwork and communication with production and delivery teams.
- Training and Development: Ability to train junior staff or assistants when needed (Preferred Skill).
- Communication: Communicate daily updates and issues to management.
- Hygiene and Food Safety:
- Basic knowledge on food safety: Maintain strict hygiene, cleanliness, and food safety practices (Essential Skill).
- Inventory Management: Basic inventory awareness to report low stock or ingredient shortages on time (Essential Skill).
Benefits:
- Monthly salary (based on experience)
- Allowances (transport, meals, etc., if applicable)
- Incentive program linked to performance
- Annual leave, sick leave, and public holidays according to Cambodian law
Expected Profile of Candidates
Work History:
- Culinary experiences, including kitchen leadership role for 3 to 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in fast-paced central kitchen, Catering or food production
- Good understanding of food hygiene and kitchen operations
- Understanding of basic inventory control and cost awareness
- Culinary diploma or professional certification
- Ability to create or improve recipes (R&D skills)
- Strong knowledge of local (Khmer) and international cuisine with large-scale food production
- Ability to train junior staff or assistants when needed
Soft Skills
- Positive attitude, energy, and willingness to learn
- Attention to detail to ensure consistent quality and correct portioning
- Ability to work under pressure in a fast-paced production environment
- Strong teamwork and communication with production and delivery teams
- Creativity and passion for food presentation and product quality
- Strong problem-solving skills for production challenges
