Client Service Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration, Communications
- Schedule:Full-time
- Salary: $900 - $1400
Department: Client Service
Working Day: Monday - Saturday
Working Hours:
- 9:00am – 6:00pm (Mon – Fri)
- 9:00am – 12:00pm (Sat only)
Report to: Account Director
We are looking for a dynamic and results-driven Client Service Manager to lead client relationships and manage integrated marketing campaigns across ATL and BTL channels. The ideal candidate will act as the key liaison between clients and internal teams, ensuring seamless communication, on-time delivery, and high-impact execution of campaigns. Your role is crucial in delivering outstanding client service, growing accounts, and driving client satisfaction at every touchpoint.
Additional Notes:
Key Performance Indicators (KPIs):
- Client retention and satisfaction score (NPS or equivalent).
- Timely and quality execution of campaigns.
- Achievement of campaign KPIs and ROI.
- Revenue growth and upsell success within existing accounts.
- Team collaboration and performance feedback
Duties & Responsibilities:
- Client Relationship Management
- Serve as the primary contact for assigned clients, building strong and trustworthy relationships.
- Understand clients’ brand, business objectives, and marketing strategies.
- Provide strategic counsel and proactively offer solutions to meet client needs and KPIs.
- Ensure timely and effective communication between clients and internal teams.
- Responsibilities:
- Campaign Management (ATL & BTL)
- Lead and oversee the execution of ATL campaigns including TVC, radio, OOH, and print.
- Manage BTL activities such as on-ground activations, events, in-store promotions, and POSM development.
- Collaborate with creative, media, digital, and production teams to ensure consistency and quality.
- Monitor campaign performance, prepare post-campaign reports, and provide insights for improvement
- Develop and manage project timelines, budgets, and resource allocation.
- Ensure all campaigns are delivered on time, within scope, and within budget.
- Track progress, troubleshoot issues, and escalate risks where necessary.
- Identify opportunities for account growth and present value-added proposals.
- Continuously measure and improve client satisfaction through feedback and service excellence.
- Prepare and lead quarterly business reviews and strategy sessions with clients
- Mentor and guide junior account executives and coordinators.
- Foster a collaborative and high-performance work environment.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Marketing, Communications, Business, or related field.
Skills & Knowledge:
General & Technical Skills
- 4–6 years of experience in client service or account management in an advertising or marketing agency.
- Strong experience in managing both ATL and BTL campaigns.
- Excellent client servicing, communication, and negotiation skills.
- Strong project management skills with a detail-oriented mindset.
- Ability to multitask in a fast-paced environment and manage multiple stakeholders.
- Proficient in Microsoft Office Suite; knowledge of campaign management and reporting tools is a plus.
- A growth mindset with a passion for marketing, brand building, and customer excellence.
Account Service Executive
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Media, Communications
- Schedule:Full-time
- Salary: Negotiable
Department: Client Service
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Account Service Executive is responsible for managing client relationships, coordinating marketing and advertising campaigns, and ensuring projects are delivered on time and within budget. This role acts as the key liaison between clients and internal creative, media, and production teams to ensure client satisfaction and campaign success.
Duties & Responsibilities:
- Client Management
- Serve as the supporting point of contact for assigned clients
- Understand client business objectives and marketing goals
- Maintain strong, long-term client relationships
- Provide strategic recommendations and campaign updates
- Campaign & Projects Coordination
- Brief internal creative and production teams clearly and accurately.
- Develop campaign timelines and ensure smooth execution
- Monitor project progress and ensure deadlines are met
- Coordinate cross-functional internal teams (creative, digital, production, etc.) to ensure projects are delivered on time, on brief, and on budget.
- Proposal & Reporting
- Assist in preparing proposals, quotations, and presentations
- Prepare campaign reports, performance analysis, and post-campaign reviews
- Support budget tracking and cost control
- Stay updated on marketing trends in Cambodia
- Monitor competitor activities and provide insights
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Marketing, Business Administration, Communication, or related field.
Work History:
- Experience in marketing, advertising, client service, or related field for 1 to 3 years
Skills & Knowledge:
General & Technical Skills
- Fresh graduates also welcome.
- Agency experience is an advantage.
- Strong communication and presentation skills (Khmer & English)
- Strong organizational and multitasking abilities
- Basic understanding of digital marketing and social media platforms
Soft Skills
- Ability to work under pressure and meet tight deadlines
- Proactive and solution-oriented
- Team player with a positive attitude
- Professional and confident in client meetings
Production Executive
Position Circumstances
- Career Category: Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Department: Activation & Production
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
Support the Production Manager in planning, coordinating, and executing production projects from client briefing through to final delivery. The Production Assistant plays a key role in ensuring all materials, suppliers, and on-site activities run smoothly and on schedule.
Duties & Responsibilities:
- Assist in preparing quotations and cost estimates using supplier rate cards
- Assist in managing end-to-end production of POSM materials (e.g., booth, standee, display rack, signage, branding materials)
- Support sourcing and quotation process; compare pricing and negotiate when required
- Prepare production reports, costing sheets, and documentation
- Coordinate with suppliers for pricing and timelines
- Follow up on production timelines and material delivery schedules
- Conduct quality checks before and during production and installation
- Support on-site setup, installation, and dismantling after events
- Prepare and organize client quotation documents
- Maintain and update supplier rate cards and price lists
- File and track all project documents and approvals
- Support invoicing, purchase orders, and payment follow-up
- Maintain production records and project trackers
- Supervise installation crew during event setup
- Ensure setup matches the approved design and specifications
- Report any issues or delays to the manager immediately
- Handle on-site problem-solving and last-minute adjustments
- Conduct post-event dismantling and material inventory check
- Provide on-site support to ensure smooth execution of activations and campaigns
- Be flexible to support weekend or off-site events when needed
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Basic
Qualifications:
- Bachelor's Degree in any field (Event Management, Marketing, or related) is preferred
Work History:
- Events, production, or advertising agency for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Khmer (fluent) + English (basic reading/writing)
- Microsoft Office (Word, Excel), basic design knowledge
- Available on weekends and public holidays for events
- Quotation preparation & cost estimation
- Material & print production knowledge
- On-site setup & installation
Soft Skills
- Hardworking, detail-oriented, flexible, good communication, team player
Activation Executive
Position Circumstances
- Career Category: Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Department: Activation
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Activation Executive will work closely with internal teams, vendors, promoters, and clients to ensure all marketing activations are executed successfully, on time, and within budget while delivering strong brand engagement and customer experience.
Duties & Responsibilities:
- Assist in planning and executing brand activation campaigns, events, roadshows, and promotional activities.
- Coordinate with clients, suppliers, venues, promoters, and production teams for smooth campaign execution.
- Support campaign setup, logistics, manpower coordination, and onsite operations.
- Monitor activation activities to ensure brand guidelines and campaign objectives are achieved.
- Prepare event timelines, operational checklists, and campaign reports.
- Coordinate booth setup, branding materials, merchandise, and event equipment.
- Supervise promoters, part-timers, and field staff during campaign execution.
- Work closely with Creative and Account teams to ensure campaign materials are aligned with client expectations.
- Track campaign progress and provide daily/weekly updates to management.
- Assist in budgeting, quotation preparation, and expense tracking for activation projects.
- Support photo/video documentation and post-campaign reporting.
- Maintain good relationships with vendors, venues, and partners.
- Stay updated on market trends and consumer engagement activities.
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Marketing, Event Management, Business Administration, Communications, or related field
Work History:
- Experience in event activation, marketing, advertising agency, or related field for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong organizational and coordination skills.
- Ability to work flexible hours, including weekends and onsite event operations when required.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Soft Skills
- Good communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Able to work under pressure in a fast-paced environment.
- Positive attitude, teamwork mindset, and willingness to learn.
Junior Copywriter
Position Circumstances
- Career Category: Sales / Marketing, Media, Communications
- Schedule:Full-time
- Salary: Negotiable
Department: Creative
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Junior Copywriter supports the creative team in developing engaging, persuasive, and brand-aligned content for various marketing and advertising campaigns. This role is responsible for writing clear and creative copy across digital, social media, print, and promotional materials while ensuring consistency with client brand guidelines.
Duties & Responsibilities:
- Content Creation
- Write creative copy for social media posts, captions, and digital ads
- Develop content for websites, brochures, flyers, and marketing materials
- Assist in creating scripts for video, TVC, and radio commercials
- Adapt tone and messaging based on brand identity and target audience
- Creative Collaboration
- Work closely with designers, account executives, and marketing team.
- Participate in brainstorming sessions and creative concept development
- Support senior copywriters and creative directors in campaign execution
- Research & Strategy Support
- Conduct basic market and competitor research
- Understand client brief and campaign objectives
- Ensure content aligns with campaign strategy and brand positioning
- Proofreading & Quality Control
- Edit and proofread content for grammar, clarity, and consistency
- Ensure accuracy of information before publishing
- Follow brand guidelines and compliance requirements
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Marketing, Communication, Journalism, English, or related field.
Skills & Knowledge:
General & Technical Skills
- 0–2 years of experience in copywriting, content creation, or related field
- Fresh graduates with strong writing portfolios are encouraged to apply
- Agency experience is a plus
- Strong writing skills in Khmer and English
Soft Skills
- Creative thinking and storytelling ability
- Good understanding of digital marketing and social media trends
- Attention to detail and strong proofreading skills
- Ability to meet tight deadlines
- Passion for creativity and advertising
- Willingness to learn and receive feedback
Motion Graphic Designer
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General, Media
- Schedule:Full-time
- Salary: Negotiable
Department: Creative
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Motion Graphic Designer is responsible for creating engaging and visually compelling animated content for digital, social media, and advertising campaigns. This role works closely with the creative, content, and account teams to deliver high-quality motion graphics that align with client branding and campaign objectives.
Duties & Responsibilities:
- Motion Design & Animation
- Create motion graphics and animations for social media, digital ads, TVC, and online campaigns
- Develop animated videos, explainer videos, and promotional content
- Design animated titles, transitions, and visual effects
- Ensure visual consistency with brand guidelines
- Creative Collaboration
- Work closely with graphic designers, copywriters, and account teams
- Participate in brainstorming and concept development sessions
- Interpret client briefs and translate concepts into motion visuals
- Video Editing Post-Production
- Edit video footage and add motion elements
- Add sound effects, background music, and basic audio adjustments
- Ensure final outputs meet quality standards and platform specifications
- File Management & Delivery
- Organize project files properly
- Deliver final content in required formats and sizes
- Meet project deadlines and manage multiple tasks simultaneously
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Graphic Design, Multimedia, Animation, or related field
Work History:
- Experience in motion graphics or video production for 1 to 3 years
Skills & Knowledge:
General & Technical Skills
- Agency experience is an advantage
- Strong portfolio showcasing motion graphic projects
- Proficiency in Adobe After Effects, Premiere Pro, Illustrator, and Photoshop
- Basic knowledge of 3D software (Cinema 4D, Blender) is a plus
- Understanding of social media video formats and digital advertising
- Strong sense of timing, layout, typography, and color
Soft Skills
- Creative and detail-oriented
- Ability to work under pressure and meet deadlines
- Strong teamwork and communication skills
- Willingness to learn and adapt to new trends
- Friendly, positive, and proactive attitude
- Passionate about animation and digital creativity
- Strong problem-solving skills
- Team player with ability to work independently
Graphic Designer
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General
- Schedule:Full-time
- Salary: Negotiable
Department: Creative
Working Day: Monday - Saturday
Working Hours:
- 8:30am – 5:30pm (Mon – Fr)
- 8:30am – 12:00pm (Sat)
We are actively seeking a highly skilled Graphic Designer to lead the creation and supervision of digital and print creative solutions that cater to our marketing needs. The ideal candidate will possess extensive knowledge of graphic design, diverse styles, and layout techniques. Additionally, coupled with hands-on experience in executing marketing projects from initial concept to final production, encompassing websites, brochures, and product packaging, etc. In this role, you will play a pivotal role in ensuring the creative team effectively promotes our clients’ brands through the delivery of high-quality pieces within challenging timelines.
Duties & Responsibilities:
- Oversee all design projects, from conceptualization to final delivery
- Create original and impactful designs, including illustrations and infographics
- Oversee junior designers to maintain consistently high-quality standards
- Enhance images, fonts, and layouts using graphic design software
- Apply advanced typography techniques to achieve desired visual effects
- Generate creative ideas for conveying concepts and promoting products/services
- Improve user-friendliness in digital products through thoughtful design solutions
- Maintain and uphold brand consistency across all marketing projects
- Collaborate closely with marketing and creative teams to ensure deadlines are met and objectives are achieved
- Stay up-to-date with industry developments and tools
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in in Design Programmes marketing related field
Skills & Knowledge:
General & Technical Skills
- Impressive portfolio showcasing a range of completed design projects
- Proven work experiences in a related field
- Proficiency in Photoshop, Final Cut Pro, Premiere Pro, Audacity, or other media editing software
- Expertise in design software, including InDesign and Balsamiq
- Strong aesthetic skills, combining colors, fonts, and layouts effectively
- Meticulous attention to visual details
- Ability to meet deadlines and collaborate seamlessly within a team
- Excellent communication skills, both written and verbal
