System & Data Support Officer
Position Circumstances
- Career Category: Computer - General, Computer - Networking, Computer - Programming
- Schedule:Full-time
- Salary: Negotiable
The System & Data Support Officer supports the daily operation, maintenance, and improvement of digital systems and technology platforms used across KFK outlets. The role ensures systems run smoothly, operational data is accurate, and technical issues are resolved in a timely manner.
The position also assists with basic data preparation, reporting, and system coordination, working closely with operations, finance, marketing, and IT & data analyse teams to support data-driven decision making.
Working Conditions
- May require on-site support at F&B outlets when system issues occur.
- Flexible working hours may occasionally be required during system rollout, upgrades, or critical operational periods.
Duties & Responsibilities:
- Technology & Systems Support
- Assist in the preparation, configuration, and deployment of new systems and digital tools.
- Provide user support and guidance to ensure effective system usage by operational teams.
- Document, track, and escalate system issues to the head of IT and Data Analyst team.
- Support system testing, rollout, upgrades, and post-implementation activities.
- Maintain appropriate user access control and follow internal data security policies.
- Assist with troubleshooting system-related issues across different platforms used by the organization.
- POS & Operational Systems Support
- Provide operational support for POS and other outlet systems used for ordering, billing, payments, and promotions.
- Coordinate with internal teams or vendors for system maintenance, upgrades, and issue resolution.
- Support outlet staff with basic system usage, troubleshooting, and user access management.
- Assist in monitoring system performance and data accuracy to minimize disruption to operations.
- Help troubleshoot operational equipment such as POS terminals, tablets, printers, barcode scanners, and basic network connectivity when needed.
- Data Support & Reporting
- Assist with data collection, data preparation, and data cleaning.
- Support basic data extraction and database queries.
- Help prepare operational reports related to sales, inventory, or system performance.
- Work with the data team to ensure data accuracy and consistency across systems.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Data Science, Computer Science, Information Technology, or a related field.
Work History:
- Experience supporting business systems, digital platforms, data systems, or IT operations for 1 to 3 years is preferred
Skills & Knowledge:
General & Technical Skills
- Experience with POS or retail/F&B systems is a plus but not required.
- Basic understanding of business systems, digital platforms, or operational software.
- Familiarity with databases, system integration, and transaction data.
- Basic knowledge of IT hardware and software troubleshooting.
- General awareness of data systems, automation tools, or AI platforms is an advantage.
- Fresh graduates with relevant internships or strong technical capability are welcome to apply.
Soft Skills
- Strong problem-solving ability and attention to detail.
- Ability to work under pressure during peak operational hours.
- Good communication skills when working with both technical teams and outlet staff.
- Practical and hands-on mindset with strong service orientation.
Internal Auditor
Position Circumstances
- Career Category: Accounting, Accounting - Taxation / Audit, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Payment Review & Verification
- Audit vendor payments, employee reimbursements, and other disbursements for accuracy and legitimacy.
- Verify supporting documentation (invoices, approvals, contracts).
- Ensure payments comply with company policies and delegated authority limits.
- Review duplicate, unusual, or high-risk transactions.
- Internal Controls & Compliance
- Evaluate effectiveness of payment controls and recommend improvements.
- Ensure compliance with financial regulations, tax rules, and internal procedures.
- Monitor segregation of duties within the payment process.
- Support SOX or internal control testing where applicable.
- Fraud Detection & Risk Management
- Identify potential fraud indicators and payment anomalies.
- Perform data analytics to detect suspicious payment patterns.
- Investigate payment discrepancies and escalate issues.
- Maintain fraud risk logs and follow up on remediation.
- Reporting & Documentation
- Prepare audit working papers and reports.
- Document audit findings, root causes, and corrective actions.
- Track audit issues to closure.
- Provide periodic dashboards on payment risk trends.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Staff meals and other company benefits.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in business administration, accounting, finance, economics, or other related fields
Skills & Knowledge:
General & Technical Skills
- Experience in finance, accounting, business analysis, data analysis, business intelligence or other related fields is preferred
- Proficiency in Microsoft Office (Excel and PowerPoint)
- Strong analytical and problem-solving skills with the ability to interpret complex datasets and deliver actionable insights
- Business-level proficiency in Khmer and English
Soft Skills
- High level of integrity and commitment to confidentiality and ethical standards
- Strong attention to detail
- Ability to work independently and collaboratively in a dynamic environment
Store Development Manager
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Real Estate
- Schedule:Full-time
- Salary: Negotiable
The Store Development Manager drives brand expansion by identifying new location opportunities, managing site acquisitions, overseeing the design and the successful launch of new outlets. This role involves market analysis, feasibility studies, negotiating leases, and ensuring new stores meet brand standards and profitability targets.
Duties & Responsibilities:
- Conduct research to identify high-potential locations based on demographics, competition, and foot traffic.
- Negotiate commercial lease agreements, rental terms, and contracts with landlords and developers.
- Oversee the store development lifecycle, including design, layout, and construction, to ensure timely and within-budget completion.
- Coordinate with architects, contractors, and vendors to ensure quality and compliance.
- Collaborate with marketing, operations, and construction teams to align new store openings with company growth goals.
- Prepare feasibility reports, financial projections, and return on investment (ROI) analysis for potential sites.
- Ensure all new locations adhere to brand, quality, and safety standards.
- Collaborate with finance, and marketing departments to ensure all new locations align with the broader company strategy.
Benefits:
- Competitive salary, performance-based incentives and other benefits.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business, Real Estate, or related field.
Skills & Knowledge:
General & Technical Skills
- Proven experience in retail expansion, site acquisition, or franchise development in F&B or retail sectors.
- Strong ability to negotiate leasing contracts and manage vendor relationships.
- Expertise in coordinating construction and design projects.
- Knowledge of local regulations, permitting, and compliance requirements.
- Ability to analyze market trends and financial data.
Soft Skills
- Excellent communication and leadership abilities.
Store Operation Manager
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
The Store Operation Manager oversees daily outlet activities, ensuring profitability, high-quality service, and compliance with health and safety standards. Key duties include managing budgets, controlling food/labor costs, driving sales targets, supervising staff training, and maintaining inventory, ultimately ensuring operational efficiency and customer satisfaction.
Duties & Responsibilities:
- Direct day-to-day operations to ensure maximum productivity, efficiency, and adherence to company policies, procedures, and brand standards.
- Prepare, analyze, and manage the budgets, and sales targets to minimize costs and maximize profitability.
- Recruit, train, supervise, and mentor staff, ensuring high standards of service, grooming, and performance.
- Monitor stock levels, order supplies, manage supplier relationships, and ensure proper inventory controls are in place.
- Maintain strict sanitation and food safety standards, complying with all local regulations, health guidelines, and safety protocols.
- Monitor service quality to ensure customer satisfaction, resolving customer complaints effectively.
- Prepare regular, detailed reports for upper management regarding sales trends, labor costs, and operational KPIs.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Staff meals and other company benefits.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business Administration, Hospitality, or related field.
Work History:
- Experience in F&B, restaurant, or retail operations management for 3 to 5 years
Skills & Knowledge:
General & Technical Skills
- Strong knowledge of inventory management and cost control
- Proven track record in managing teams, achieving sales targets and driving operational improvements.
- Proficiency in POS systems and MS Office.
Soft Skills
- Excellent leadership, communication, and organizational skills.
- Ability to multitask and work under pressure.
- Flexibility to work evenings, weekends, and holidays
