Building Manager
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Engineering
- Schedule:Full-time
- Salary: Negotiable
To ensure the efficient, safe, and cost-effective operation, maintenance, and management of the building’s common areas and office floors. This role oversees daily facility operations, manages maintenance and repairs, ensures safety compliance, supervises contractors and facility staff, and coordinates with the hotel operations team to maintain high standards of functionality, safety, and presentation, requiring strong problem-solving ability, excellent customer service, and fluent English communication.
Working Hours and Shifts:
- Regular hours: 8:00 AM – 5:30 PM (Mon–Fri) and 8:00 AM – 1:00 PM (Sat).
- Participate in a rotating on-call schedule to provide coverage for after-hours emergencies.
Duties & Responsibilities:
- Roles and Responsibilities:
- Oversee daily operations of common areas and office floors, ensuring all facilities and services function smoothly and efficiently.
- Supervise maintenance and repair activities for HVAC, electrical, plumbing, and structural systems in common and office areas.
- Coordinate with contractors and service providers for scheduled and emergency maintenance.
- Manage budgets and expenses related to building operations, maintenance, and utilities.
- Ensure compliance with health, safety, and building codes, as well as company policies.
- Conduct regular inspections of common areas and office floors to identify and resolve potential issues.
- Handle tenant or occupant requests, complaints, and inquiries professionally and promptly.
- Monitor security systems and manage access control procedures.
- Maintain records and reports, including maintenance logs, inspection reports, and vendor contracts.
- Enforce housekeeping, waste management, and sustainability practices in common areas.
- Communicate building policies regarding parking, deliveries, signage, and visitor management.
- Ensure tenants are aware of complaint and service request procedures, and manage responses accordingly.
- Monitor compliance with building policies and take corrective actions when tenants breach rules.
- Oversee office fit-out works to ensure compliance with electrical, mechanical, fire protection, and structural requirements.
- Coordinate with tenants and contractors on approval processes, permits, and insurance.
- Monitor ongoing fit-out works for compliance with building policies, timelines, and safety requirements.
- Enforce rules regarding working hours, noise control, debris disposal, and protection of common areas during fit-out.
- Manage handover and takeover of office premises, including condition reports and defect checks.
- Plan and oversee building improvements, upgrades, or renovations in common and office areas.
- Ensure cleanliness and hygiene of common areas and coordinate with cleaning staff or vendors.
- Evaluate employee performance and provide guidance, correction, or additional training as needed.
- Prepare emergency response plans and coordinate fire drills or safety training.
- Provide 24/7 support for building operations, ensuring swift resolution of any issues.
- Coordination with Hotel Team:
- Liaise with the hotel operations team to ensure smooth integration of building services affecting shared areas (lobbies, corridors, utilities, parking, and common facilities).
- Coordinate maintenance schedules, emergency responses, and building system upgrades that may impact hotel operations.
- Share reports on system performance, incidents, or planned works affecting hotel guests or services.
- Attend regular coordination meetings with hotel management to align priorities, schedules, and service standards.
- Work collaboratively with hotel staff during events, high-occupancy periods, or emergency situations.
- Tenant & Customer Relations
- Serve as the primary tenant-facing representative, fostering strong engagement and clear communication.
- Proactively manage tenant requests, concerns, and feedback to ensure a consistently premium customer experience.
- Build and maintain strong relationships with tenants, anticipating their needs and ensuring satisfaction.
- Coordinate tenant communications regarding building updates, maintenance schedules, and policy changes.
- Monitor service delivery from contractors and facility staff from a tenant perspective, ensuring standards consistently meet premium expectations.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in facilities management, engineering, business administration, or related field.
Skills & Knowledge:
General & Technical Skills
- 4–5 years of experience as a building manager or similar role, preferably in office, mixed-use buildings or hospitality management.
- Knowledge of building systems, maintenance, safety regulations, and building codes.
- Experience coordinating with hotel or mixed-use operations is a plus.
- Proficient with building management and security systems.
Soft Skills
- Strong leadership, problem-solving, and communication skills in English.
MEP Executive
Position Circumstances
- Career Category: Engineering, Engineer - Electrical, Engineer - Civil
- Schedule:Full-time
- Salary: Negotiable
The MEP Executive supports the Property Management team in ensuring the smooth operation, maintenance, and reliability of Mechanical, Electrical, and Plumbing (MEP) systems across office and hotel areas. This role helps maintain optimal performance, safety, and compliance, while coordinating maintenance and responding to operational issues efficiently.
Working Hours and Shifts:
- Regular working hours: 8:00 AM – 5:30 PM (Monday – Friday) and 8:00 AM – 1:00 PM (Saturday).
- Participate in a rotating on-call schedule for after-hours emergencies, ensuring 24/7 coverage.
- Days off will rotate among team members to maintain continuous building support.
Duties & Responsibilities:
- Monitor daily operations of MEP systems (mechanical, electrical, plumbing, HVAC, and fire protection) in both office and hotel areas.
- Assist in scheduling, coordinating, and supervising maintenance and repair works with technicians and service providers.
- Conduct routine inspections to detect faults or potential issues and report for corrective action.
- Support Planned Preventive Maintenance (PPM) tasks, ensuring schedules, frequencies, and follow-up works are completed.
- Maintain accurate records of maintenance activities, equipment status, and incidents.
- Respond promptly to reactive maintenance requests, breakdowns, or emergency situations, coordinating with the team as needed.
- Prepare daily, weekly, and monthly MEP reports for the Property Manager or MEP Supervisor.
- Support the implementation of safety standards, regulatory compliance, and company policies.
- Coordinate with contractors, vendors, and internal departments for repair, installation, or inspection works.
- Monitor and support utilities consumption and energy efficiency initiatives.
- Assist with seasonal adjustments to MEP systems based on occupancy levels, building events, or hotel operations.
- Collaborate with housekeeping, front desk, and operations teams to resolve issues affecting hotel guests.
- Monitor and support elevator, fire alarm, emergency systems, water treatment, pumps, and backup generators.
- Track minor faults to prevent disruption to tenants, guests, or operations.
- Participate in a rotating 24/7 on-call schedule to respond to emergencies outside regular working hours.
- Perform other tasks as assigned by the Property Manager or MEP Supervisor.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Good
Qualifications:
- Bachelor's Degree in engineering, facilities management, or a related field.
Skills & Knowledge:
General & Technical Skills
- 3–4 years of experience in MEP operations, building maintenance, or facility management, preferably in mixed-use buildings.
- Basic technical knowledge of mechanical, electrical, plumbing, HVAC, and fire protection systems.
- Understanding of hotel and office building operational needs is a plus.
- Good attention to detail and ability to monitor system performance.
- Strong communication skills in English and Khmer, both verbal and written.
Soft Skills
- Flexible and able to respond to operational needs, including after-hours emergencies.
HR & Admin Officer
Position Circumstances
- Career Category: HR, Business Administration
- Schedule:Full-time
- Salary: Negotiable
The HR & Admin Officer supports daily HR operations and handling administrative tasks. This role handles recruitment, staff records, payroll support, and employee matter and coordination between site staff and HQ. The goal is to make sure HR and admin processes run smoothly and follow company policy.
Duties & Responsibilities:
- Support recruitment activities such as job posting, screening CVs, and arranging interviews.
- Prepare employment contracts, offer letters, and HR documents.
- Maintain and update employee records and HR databases.
- Support onboarding and offboarding processes.
- Assist with payroll preparation, attendance, and leave records.
- Handle staff inquiries related to HR policies and procedures.
- Assist in probation tracking and performance evaluation coordination.
- Support performance review and staff appraisal processes.
- Assist with training coordination and staff development activities.
- Ensure compliance with labor law and internal policies.
- Support Office Manager with reports and other HR tasks as assigned.
- Handle daily site administration and office coordination.
- Manage office supplies and fix assets.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Human Resources, Business Administration, or related field.
Work History:
- At least HR or administrative experience for 1 to 3 years
Skills & Knowledge:
General & Technical Skills
- Basic knowledge of labor law and HR practices.
- Good communication and organizational skills.
- Proficient in MS Office.
Soft Skills
- Able to handle confidential information professionally.
- Organized, detail-oriented, and able to work independently.
Admin & Finance Officer
Position Circumstances
- Career Category: Business Administration, Banking / Finance, Accounting
- Schedule:Full-time
- Salary: Negotiable
To provide administrative, financial, and operational support to the property management team, ensuring smooth office building operations, accurate financial management, and effective coordination with tenants, vendors, and service providers.
Working Hours and Shifts:
- Regular hours: 8:00 AM – 5:30 PM (Mon–Fri) and 8:00 AM – 1:00 PM (Sat).
Participate in a rotating on-call schedule to provide coverage for after-hours emergencies.
Duties & Responsibilities:
- Manage day-to-day administrative tasks for the property management team.
- Handle financial transactions, including invoices, payments, petty cash, and budgeting.
- Prepare monthly financial reports and assist with audits.
- Maintain records of tenants, leases, contracts, and building expenses.
- Coordinate office maintenance, supplies, and vendor services.
- Assist with vendor selection, tendering, procurement, and contract management.
- Monitor vendor performance and ensure compliance with service agreements.
- Support lease administration and tenant communications, including billing and follow-ups.
- Assist in implementing policies, procedures, and operational improvements.
- Coordinate with other departments for smooth building operations (security, cleaning, facilities).
- Assist with ad hoc projects, events, or reports as required by the management team.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Accounting, Finance, Business Administration, or related field.
Work History:
- Experience in finance, accounting, or administrative roles, preferably in property management or real estate for 1 year
Skills & Knowledge:
General & Technical Skills
- Strong knowledge of accounting principles and financial reporting.
- Good organizational and multitasking skills.
- Proficient in MS Office; familiarity with accounting software is an advantage.
- Good communication skills in English and Khmer.
Customer Relations Officer
Position Circumstances
- Career Category: Communications, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
A Customer Relations Officer (CRO) is the primary contact between a company and its customers, ensuring high satisfaction, loyalty, and business growth by building strong relationships, addressing complaints, and enhancing customer experience.
Working Hours and Shifts
- Work from 7:00 AM to 10:00 PM on a rotating shift basis.
- Shifts are divided into two shifts: 7:00 AM – 3:30 PM and 3:30 PM – 10:00 PM.
- Days off will rotate among team members to ensure fair coverage.
Duties & Responsibilities:
- Customer Interaction and Support
- Respond to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints in a timely and professional manner.
- Relationship Management
- Build and maintain positive relationships with customers to encourage repeat business.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Problem Resolution
- Investigate and solve customer issues by coordinating with relevant departments.
- Record complaints and actions taken for tracking and quality improvement.
- Customer Feedback and Insights
- Gather customer feedback and analyze trends to suggest improvements to products or services.
- Report common issues to management for potential product or service enhancements.
- Record Keeping and Documentation
- Maintain detailed and accurate customer records using CRM software.
- Document interactions, feedback, and issue resolutions for future reference.
- Cross-functional Coordination
- Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
- Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
- Compliance and Policies
- Ensure customer service activities comply with company policies and legal requirements.
- Stay updated on company policies, procedures, and product knowledge.
- Perform other tasks as assigned by the Supervisor.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in a related field is preferred.
Work History:
- At least experience as a Customer Relations Officer or in a similar role for 1 year
Skills & Knowledge:
General & Technical Skills
- Excellent communication and interpersonal skills to effectively interact with tenants, contractors, and other stakeholders.
- Proficiency in using computer software and building management systems.
- Strong written and spoken English skills.
