Head of Marketing
Position Circumstances
- Career Category: Business Administration, Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: N/A
Report to : Chief Executive Officer
Location : Head Office
Duties & Responsibilities:
- Overall Management
- Guiding the day to day activities of the marketing team.
- Ensuring that the marketing objectives are implemented by the marketing team successfully
- Undertake continuous analysis of competitive environment and consumer trends
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Be a role model on staff retention and recruitment for own department
- Communication
- Developing and delivering marketing and communications strategies.
- Act as key contact point with media and relevant stakeholder
- Ensure the appropriateness, timely and correctness of information sharing to public in all channel authorize in AMK
- Make sure that the businesses marketing communications promote the right message to maintain a good brand image
- Manage social media presence and direct programs to improve social media reputation and recognition.
- Corporate Branding
- Development and implementation of the Brand strategy
- Work closely with business and related team to define marketing materials and programs.
- Maintain and enhance department policies and procedure such as CI’s policies and ensure all stakeholder adopt and correctly use company CI’s policies
- Marketing Strategy and Execution
- Developing the marketing strategy for new and existing products by working closely with business and related team
- Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR.
- Working closely with business team to enable them to meet their commercial objectives by providing them with appropriate tools, materials and presentations
- Master/Bachelor in Business, Management and/or Marketing;
- At least 4 years of relevant work experiences in marketing and in management role.
- Ability to think creatively, strong conceptualization and analytical skills, and capacity to contribute to future planning;
- Outstanding written and spoken communication skills, both English and Khmer;
- Good interpersonal skills, ability to relate well to others;
- Strong ethical aptitude, and ability to work independently without close supervision;
- Above average computer skills – Microsoft Office, design or publishing software an advantage; and some experiences in developing websites with Dream Weaver is desirable; and
Product Development Manager
Position Circumstances
- Career Category: Economics, Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Report to : Head of Product Development
Location : Head Office
Duties & Responsibilities:
- Work with head and deputy head of product development to contribute achievement of product roadmap and strategies.
- Assist in overseeing the feedback collection analysis and give recommendations for ensuring the smoothness of policies and procedures implementation and product modification.
- Develop and modify the policies, procedures and documents for credit product and other value added services
- Manage, organize, motivate staff under his/ her supervision to work toward the achievement of AMK’s product roadmap and its execution strategies.
- Assist in managing and validating the product policies and procedures to complied with law/regulations when required.
- Work with others departments to collect ideas or feedbacks from clients, staff and partners for better improving of current products and services as well as initiating the possibility of product bundling for each specific segment of AMK’s market.
- Be the leader of taskforce team in a development and improvement of new and existing products and other value added services, including product concept development, pilot-testing, monitoring and evaluation.
- Regularly report the progress of all product development projects which are under his/her supervision, including the challenges and suggestions to be addressed, to head of product development.
- Other tasks as assigned by head of product development department and AMK’s Management Committee.
- Partnerships Building Responsibilities
- Work with AMK’s partners and other relevant technical departments to manage end-to-end process of partnership product development, including concept and prototype development or customization, testing and roll-out of the products and services.
- Keep a good relationship with partners and sharing feedbacks or suggestions for on-going improvement on the partnership.
- Master or Bachelor's degree in Business Administration, Economic Sciences, etc.;
- Be familiar with MFI environment;
- At least two years’ experience on Credit products and services development offered by other financial institution;
- High capability to handle multiple tasks and complexities as per a number of different projects will be implemented at the same time;
- Well project management, efficiency and effectively;
- Flexibilities of collaboration with all staff level both within AMK and external;
- Knowledge and understanding of research design, quantitative and qualitative analysis tools and experience coordinating fieldwork;
- Honesty, positive attitude, ability to think creatively and excellent interpersonal skills (team building, presentations and public speaking, facilitation and consensus-building);
- Strong conceptualization and analytical skills and capacity to contribute to future planning;
- Good command of English – reading, writing, and speaking;
- Good at inter-personal skill, customer service, and selling skills;
- Computer literacy (Ms. Word and Ms. Excel);
- High motivation and ability to work without supervision.
Database Administrator
Position Circumstances
- Career Category: Computer - General, Computer - Programming, Computer - Networking
- Schedule:Full-time
- Salary: N/A
Report to : Database Administrator Manager
Location : Head Office
Duties & Responsibilities:
- Establishes the user needs and monitors user access and security;
- Monitors performance and manages parameters to ensure fast response to front-end users;
- Installs and conducts testing on new DBMS;
- Writes database documentation, including data standards, procedures and definitions for the data dictionary (metadata);
- Communicates regularly with technical, applications and operational staff to ensure database integrity and security;
- Responsible on Database consolidation, Dynamic report development by using Microsoft SQL and Oracle Analyze and Business Intelligent.
- Ensure patch updates for AMK’s databases
- Database backup and recovery plan
- Setup High-Availability as part Disaster Recovery Strategy for the database (Failover Clustering, Database Mirroring, Log Shipping and Replication)
- Storage and Capacity planning
- Performance monitoring and tuning
- Bachelor Degree in Computer Science or related field
- Business object development and reporting skills, with an emphasis on using database and data warehouse methodologies for design, development, and testing
- 3+ years’ Database design, development and administration experience
- Oracle DBA certified is plus
- Excellent interpersonal skills and a proven track record as a project team member
- Good verbal and written communication skills in both Khmer and English
- Ability to proactively analyze technical specifications and suggest improvements
- Demonstrates customer service skills with an emphasis on expectation management
- Experience in Financial Services is a plus.
- Be passionate about technology
- Must be able to learn and research for new technologies
- Creative, Innovative and flexible
Digital Banking Support Officer
Position Circumstances
- Career Category: Business Administration, Accounting, Banking / Finance, Computer - General
- Schedule:Full-time, Part-time
- Salary: N/A
Report to : Digital Banking Support Manager
Location : Head Office
Duties & Responsibilities:
- Develop material and user Instruction of each channels (Agent, ATM, OTC, Merchant, MB/IB)
- Support end users on AMK digital banking system
- Unit/ticket testing within team
- Regression testing/UAT on AMK digital banking system
- Raise ticket, follow up and update in Helpdesk (follow internal SLA)
- Work with relevant department/vendor to find out solution for user
- Strengthen support quality and flexible time rotation
- Provide training and refreshment to master trainer
- Back up Tasks within team
- Any task as assign by supervisor
- Graduated BBA in Business management, Accounting, Finance, Banking, IT or other related field
- At least 1-year experience in relevant work
- Ability to analyze the issue system flow and accounting posting transaction in detail
- Be able to handle multi-task at the same time
- Be able to work under pressure
- Can work independently with less supervision
- Good knowledge of computer office applications such as Ms. Words, Excels, PowerPoint
- Knowledge of microfinance or banking services is an advantage
- Experience to work or using banking switch, Digital Banking software is an advantage
- Good communication and inter-personal skill
- Working knowledge of English
Management Trainee (4 Positions)
Position Circumstances
- Career Category: Exec. / Management, Accounting, Banking / Finance, Sales / Marketing
- Schedule:Full-time
- Salary: N/A
Report to : Management Trainee Committee
Location : Head Office
During 2 years’ period of project, Management Trainee can develop knowledge, abilities and managerial skills, on-the-job assignments will be required trainees to work in variety of different situations and will be oriented at
branch/each department in Head Office.
Duties & Responsibilities:
- All Credit Officer’s task with field visit
- AMK products information dissemination
- Loan application filling and appraisal both group and individual loan
- Loan management, Recording and cash handling
- How to solve the problem occurrence in Village Banks with loan delinquencies with VBP and individual client?
- All Teller’s task and work at branch office
- Prepare cash disbursement base on requisition that approved by Provincial Manager (PM)
- Loan and Saving transactions in system such as open new loan account, generate disbursement list and collection sheet or field visit report
- Loan and Saving document record such client loan file, and client open/close saving account file.
- To learn and assist the work of Provincial Manager and Branch Manager
- How to develop annual disbursement plan, monthly cash projection, weekly cash disbursement and achievement
- How to prepare report such as Branch accounting report, Monitoring and Rotation and Overdue
- Portfolio and efficiency analysis, budgeting and internal control, competitive analysis and market assessment
- At Head Office level that Management Trainee to learn:
- Work in specific department as a role of department officer
- Assist to a specific task that assigned by Head Department
- Will be assigned as a mentor from AMK senior management team
- Learn from Head Department on foundational knowledge to enable trainees to succeed in program
- Any other task as deemed necessary and requested by direct line manager
- At least finish first semester of year 4 in field of Accounting, Banking and Finance, Marketing & relevant fields
- To be outstanding student (Top ten student in the class)
- Good communication, facilitation and interpersonal skills
- Flexible & initiative person
- Good written and spoken in English.
- Strong computer skills (Microsoft office)
- Be able to travel to province
Branch Internal Audit Officer
Position Circumstances
- Career Category: Accounting, Banking / Finance, Business Administration, Economics
- Schedule:Full-time
- Salary: N/A
Report to : Senior Internal Audit Officer
Location : Kampong Trabek Branch
Duties & Responsibilities:
- Prepare data collection and define sampling for the audit conduct and send to SIAO for review and approval.
- Conduct internal audit mission at branches or offices and ensure high quality of the audit conduct including, but not limited to, Credit, MI, Saving, Transfer, Agent and cash management (surprise cash count)
- Conduct ad-hoc mission with specific objectives as per requirement
- Provide immediate recommendation as the result of both the compliances, risk and operational audits
- Draft internal audit report on own findings and report to the SIAO and communicate findings to auditee for comments with concrete root cause and reasons of the issue findings
- Ensure constant capacity building and up-to-date of AMK’s performance
- Other tasks required by the HIA/DHIA/IAM/SIAO.
- High self-integrity and commitment are highly appreciated
- BBA in banking/finance, accounting, business or economics, preferably a specialized accounting degree.
- At least 1 year of experience in internal audit position or at least 2 years of experience of CO/Teller in the microfinance/banking/audit sector Teller/Credit Officers/Area Manager in MFIs.
- Good understanding of internal control and practices
- Good computer skills (i.e. Microsoft Office) and basic understanding of CBS system or other specific MIS for MFIs.
- Ability to write timely, clear and concise reports on the findings.
- Fair written and spoken English, as well as communication and interpersonal skills.
- High motivation and ability to work without supervision and willing to change from 1 branch to another
