Brand and Communications Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
The position is for Expat
The Brand & Communications Manager requires a dynamic, self-starter, and highly motivated individual who embraces Song Saa’s vision of luxury, which treads lightly.
Duties & Responsibilities:
- Brand Strategy & Storytelling
- Develop and implement a unified brand and communications strategy across the Song Saa Collective.
- Shape compelling narratives that express our purpose — from regenerative hospitality and marine conservation to wellbeing and education.
- Ensure consistency of tone, visuals, and messaging across all communication channels.
- Marketing & Campaigns
- Plan and execute marketing campaigns for launches, events, and new initiatives.
- Oversee digital channels, including websites, newsletters, and social media.
- Manage photography, video, and design projects that bring our stories to life.
- Identify and manage advertising and promotional partnerships aligned with our brand values.
- Public Relations & Media
- Build and maintain relationships with journalists, editors, and media partners.
- Write and distribute press releases, media kits, and brand stories.
- Coordinate media visits, interviews, and brand features.
- Track and archive media coverage and build our press library.
- Awards & Partnerships
- Research and maintain a calendar of relevant awards across hospitality, sustainability, design, and impact.
- Lead the award submission process and coordinate supporting materials.
- Cultivate collaborations and partnerships that amplify our mission.
- Digital Communication & Newsletters
- Manage our newsletter strategy and audience segmentation.
- Curate engaging stories for guests, partners, investors, and supporters.
- Analyze performance data and continually refine engagement strategies.
- Thought Leadership & Personal Brand
- Work closely with Melita to strengthen her digital voice across platforms such as LinkedIn, Instagram, and editorial features.
- Identify opportunities for thought leadership, podcasts, and speaking engagements.
- Ensure all communication reflects our values and vision for regenerative hospitality.
Expected Profile of Candidates
Work History:
- A natural storyteller of experience in brand, marketing, or communications for 5 years
Skills & Knowledge:
General & Technical Skills
- Strong writing and creative skills with an eye for visual harmony.
- Experienced in managing PR, media relations, and social media content.
- Confident with digital tools — newsletters, analytics, and CRM platforms.
- Organised, proactive, and able to balance creativity with accountability.
Soft Skills
- Deeply passionate about sustainability, wellbeing, and the power of purposeful storytelling.
- The position is open to Expat nationals and is based in Phnom Penh.
Senior Guest Experience Ambassador
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Female candidates are highly encouraged to apply
Location: Koh Rong
DEPARTMENT: Guest Experience
The Villa Hosts serve as the sole point of contact for our guests, assisting with organizing, coordinating, and confirming daily activities, special occasions, and requests. They are responsible for turning guests' wishes into reality by liaising with all resort departments to exceed expectations in a timely and cost-effective manner.
The Hosts drive team accountability, focusing on guest satisfaction and revenue generation through coordination, anticipation, communication, and control of all guest-related activities. As brand ambassadors, they lead by example and ensure every guest receives personalized assistance from pre-arrival to post-visit, ensuring no guest leaves unhappy
Key Responsibilities
The Villa Host is the heart of the guest journey at Song Saa. Acting as a personal guide, storyteller, and problem‑solver, the Villa Host ensures every guest feels seen, cared for, and connected to the island’s spirit of luxury, sustainability, and Cambodian warmth.
Duties & Responsibilities:
- Pre‑Arrival Guest Preference Check
- Review guest bookings in advance, confirm details and follow up with the Reservations team.
- Reach out to guests to confirm preferences and special requests.
- Collect information on dietary needs, wellness routines, activity interests, family requirements, and celebration occasions.
- Ensure preferences are logged accurately in guest profiles and shared with all relevant departments.
- Anticipate opportunities for personalisation (e.g., pillow choice, minibar setup, welcome notes, children’s amenities).
- Coordinate with the Song Saa Lounge team to prepare tailored refreshments or comforts for transit.
- Communicate proactively with the Boat Captain and island teams so that every touchpoint reflects readiness and care.
- Airport Pick‑Up & Transfer Journey
- Coordinate with Guest Experience and Boat Captain teams to ensure smooth guest transfers from airport to island.
- Personally greet guests at the airport or designated meeting point with warmth and professionalism.
- Assist with luggage handling and ensure guests are comfortable during the transfer process.
- Provide clear communication about transfer timings, boat schedules, and journey details.
- Begin storytelling early — introduce Song Saa’s ethos, sustainability projects, and cultural heritage during the journey.
- Anticipate guest needs (special assistance, dietary requests, family needs) and communicate them ahead of time to island teams.
- Song Saa Lounge & Pre‑Arrival Experience
- Welcome guests to the Song Saa Lounge in Sihanoukville, ensuring a calm and elegant transition before the boat journey.
- Offer refreshments, comfort, and a sense of arrival that reflects Song Saa’s luxury and warmth.
- Provide clear updates on transfer timings and assist with any travel‑related needs.
- Begin building rapport with guests, setting the tone for their island experience.
- Share stories of the island, Khmer culture, and Song Saa’s regenerative mission to create anticipation.
- Coordinate with Guest Experience and Boat Captain to ensure smooth boarding and luggage handling.
- Guest Arrival & Welcome (Island)
- Coordinate with Guest Experience and Boat Captain to ensure seamless island arrival.
- Personally welcome guests with warmth, professionalism, and cultural sensitivity.
- Provide resort and villa orientation and introduce Song Saa’s ethos of sustainability and community.
- Confirm guest preferences and communicate them to relevant departments.
- Ensure luggage and welcome amenities are delivered promptly and discreetly.
- In‑House Guest Journey & Communication
- Serve as the primary point of contact for all guest needs during their stay.
- Curate and manage personalized itineraries, balancing relaxation and activity.
- Proactively check in with guests at key touchpoints throughout the day:
- Morning – confirm daily plans, offer gentle suggestions for activities, and ensure breakfast or wellness preferences are met.
- Lunch – check on midday dining arrangements, reconfirm dietary preferences, and suggest light or experiential options.
- Afternoon Activity – follow up before and after excursions, spa treatments, or cultural experiences to ensure readiness and satisfaction.
- Guest Experiences – engage with guests during or after signature Song Saa activities (snorkeling, meditation, village visits, sustainability tours) to capture feedback and deepen connection. Facilitate special requests such as: romantic dinners, private excursions, or wellness rituals.
- Pre‑Dinner – reconfirm evening dining preferences, offer enhancements such as wine pairings or private dining options.
- Post‑Activity / Evening – check on comfort after excursions or dining, ensure turndown and villa needs are met, and close the day with warmth.
- Anticipate guest needs by observing preferences and adapting service accordingly. Coordinate with F&B, Spa, Watersports, and Housekeeping for flawless service delivery.
- Share meaningful stories about Song Saa’s culture, sustainability, and community projects.
- Handle guest concerns with empathy, discretion, and prompt resolution by listening actively, acknowledging sincerely, acting discreetly, responding promptly, following through, escalating wisely, and documenting clearly.
- Maintain accurate guest profiles and preferences for future stays.
- Curated Guest Experiences: Dining, Wellness & Activities
- Culinary & Dining Journeys – coordinate with F&B to personalize dining, check in at each meal, facilitate special dining requests, and share Song Saa’s food philosophy.
- Wellbeing & Spa Engagement – introduce spa and wellbeing offerings, anticipate needs, coordinate treatments, and follow up for satisfaction.
- Guest Activities & Cultural Immersion – curate itineraries, encourage participation in snorkeling, kayaking, sustainability tours, and village visits, and act as a cultural bridge.
- Surprise & Delight Moments – anticipate opportunities to exceed expectations with thoughtful gestures and milestone celebrations.
- Legacy & Continuity – document guest dining, wellness, and activity preferences to enrich return visits.
- Song Saa Foundation Engagement
- Coordinate and introduce the Foundation – share the mission to protect the environment and marine habitats and support local communities.
- Connect Guests to Impact – encourage participation in Foundation‑related activities such as conservation tours or village visits.
- Highlight Achievements – explain milestones such as Cambodia’s first marine reserve, coral reef monitoring, free healthcare missions, environmental education, and waste management initiatives.
- Storytelling Through Experience – weave Foundation narratives into guest conversations, dining, and excursions, showing how their stay contributes to positive impact.
- Facilitate Guest Involvement – provide information on supporting or donating to the Foundation in a warm, optional, and aligned way.
- Legacy Building – document guest interest in the Foundation for future engagement.
- Guest Departure & Farewell
- Confirm departure details (boat transfer, luggage, billing) in advance.
- Coordinate with Guest Experience and relevant departments for smooth check‑out.
- Prepare farewell amenities or notes reflecting Song Saa’s gratitude and ethos.
- Escort guests to the jetty, ensuring a warm and memorable send‑off.
- Collect guest feedback naturally and share with management.
- Update guest profiles with preferences and experiences for legacy‑building.
- Coordination & Administration
- Maintain daily communication logs and handovers for seamless service continuity.
- Report guest feedback, incidents, and special requests to management.
- Participate in daily briefings and cross‑departmental coordination meetings.
- Support training and mentoring of new Villa Hosts to uphold service standards.
- Grooming
- Maintain professional grooming according to our grooming standards.
- Ensure that you set the example for all other family members to follow about grooming and Song Saa Style.
- Monitor the grooming standards of your team members and follow up appropriately to ensure that these standards are upheld.
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- Understand the product image the company aims to project and ensure that image is reflected in every aspect of the manner in which you manage your department.
- Act as an ambassador for the Song Saa brand, embody its values and beliefs and demonstrate these through your behaviour.
- Follow all Song Saa rules and regulations, as it is challenging to maintain discipline in your department if you do not follow these 100%.
- Take responsibility for your actions and show you are accountable.
- If standards are not maintained, follow up appropriately so that your team members know that misbehaviour is not acceptable.
- Be honest with regard to the information that you give and do not distort (change) information that you share with others.
- Show a positive attitude at all times whilst on duty and be ready to support any team members that need assistance.
- Show your superiors that you want to improve and get better – ask for help and training if you have difficulties.
- Demonstrate respect to guests and colleagues at all times.
- Create a supportive and respectful environment within your department and lead by example so that your team members have a role model.
Guest Experience Supervisor
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
DEPARTMENT: Guest Experience
REPORTING TO: Guest Experience Director
RESPONSIBILITY: GUEST IMPACT
Duties & Responsibilities:
- KEY DUTIES / RESPONSIBILITIES
- Be an accessible representative for guests, directing all guest comments and feedback to relevant departments
- Create a personal and mature service to guests, pairing them with suitable activities for their particular demographic
- Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay
- Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers
- Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members
- Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel
- General:
- To attend training and meetings as and when required.
- Maintain full confidentiality over the resorts and HR issues
- Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
- Take the responsibilities assigned to your position in case of fire drill, evacuation, in accordance with the Resort Emergency Response Policy
- Actively promote the services and facilities of Per Aquum to guests and other stakeholders of the Resort.
- Complying with Resort Safety & Environment policies, initiatives and legislation.
- Converses with guests to obtain feedback and suggestions for improvement
- Abiding by all Work Place Health, Safety and Hygiene regulations at all times.
- Abiding by the guidelines set out in the Employee Handbook.
- Administration:
- Assist with providing accurate stock take figures when required.
- Inform GEM of any incident in the guest room including damages, unauthorized persons, complaints and also guest feedback.
- Comply with the Resorts accident prevention and safety procedures.
- Handle guest queries in a timely and efficient manner and provide any information sought by the guest within your level of authority
- Resolve guest issues to the guest’s satisfaction within your level of authority.
- Keeps track of the attendance on a monthly basis to control punctuality, absenteeism, overtime and casual labour, in order to make sure staff members have recorded their IN and OUT duty time
- Responsible to maintain the guest history and preferences for the future references to anticipate the guest needs
- To ensure all keys logs are maintained and updated at all times.
- Team Development:
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to acquire new skills or knowledge in order to improve your personal performance, and ultimately the guest service.
- Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments, and support them in the pursuit of departmental and resort goals.
- Always have a positive attitude and take initiative to resolve issues.
- Conduct self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
- Assists in updating and implementation of all SOP(s)
- Conduct regular briefings and meetings with staff members to share information
- Maintaining shift checklists and associated procedures
- Finance:
- Run operations in a cost effective manner by avoiding unnecessary waste
- Determines the minimum and maximum par stock
- Compiles records and statistics as required
- Monitors costs and expenditures closely to adhere to forecasted budget, and reports to the GEM, as requested
- Verifies credit list and ascertains the billing is done accurately and payment is settled upon departure of guests in accordance with the resorts policy
- Communication & Team Recognition
- Inform GEM of any incident in the guest room including damages, unauthorized persons, complaints and also guest feedback.
- Resolve guest issues to the guest’s satisfaction within your level of authority.
- Training & Development
- Attend training programs as designated by the resort.
- Effectively train and guide your team in all aspects of guest areas.
- Provides regular feedback to staff members on their performance.
- Empowering and training associates to provide better customer service
Spa Supervisor (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
LOCATION: Song Saa Private Island
REPORTS TO: Associate Director of Wellbeing & Spiritual Care
Duties & Responsibilities:
- Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest who address their concerns and preferences.
- Operate the Spa software system for spa reservations and all other Spa software functions
- Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences.
- Up sell treatments and services without being trying to "hard sell".
- Handle and resolve guest complaints and notify spa management immediately
- Acts as role model for the resort's code of conduct and grooming & hygiene standards.
- Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned.
- Provide information to guests about the services offered in the Spa as well as the hotel.
- Produce all Spa reports as required by management.
- Process all charges in Spa Software program and ensure guests are billed accurately in Opera.
- Provide assistance to guests with the retail merchandise when necessary.
Expected Profile of Candidates
Languages:
- English - Good
Work History:
- Relevant experience in Spa for 1 year
Skills & Knowledge:
General & Technical Skills
- Technical education in physiotherapy is preferred or a registered massage or holistic therapist.
Soft Skills
- Possesses excellent English, math and psychometric abilities.
- Possesses aptitude and upward mobility.
- Willing to provide treatments for male and female guests.
Assistant Guest Experience Manager
Position Circumstances
- Career Category: Exec. / Management, Service & Hospitality, Communications
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
The Asst. Guest Experience Manager requires a dynamic, self-starter, and highly motivated individual who embraces Song Saa’s vision of luxury, which treads lightly.
Duties & Responsibilities:
- Lead Pre‑Arrival Guest Preference Check and ensure guest profiles are accurate.
- Greet and escort guests through airport transfers, Song Saa Lounge, and island arrival.
- Serve as primary in‑stay contact: proactively check in at morning, lunch, afternoon activity, guest experiences, pre‑dinner and post‑activity touchpoints.
- Curate and coordinate dining, culinary, spa, wellness and activity itineraries in partnership with F&B, Spa and Activities teams.
- Facilitate special requests: romantic dinners, private excursions, wellness rituals and celebration moments.
- Introduce and connect guests to the Song Saa Foundation and optional conservation or community experiences.
- Handle guest concerns with empathy, discretion and prompt resolution; document and escalate when required.
- Capture guest feedback and update profiles to build lasting relationships and service continuity.
- Maintain daily handovers, communication logs and participate in briefings and trainings.
Expected Profile of Candidates
Work History:
- luxury hospitality (villa host, butler, guest relations or similar) for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Exceptional interpersonal and communication skills in English; Khmer or other languages are an advantage.
- Proven ability to anticipate needs, personalise experiences and manage multiple Tasks.
- Strong problem‑solving, calm under pressure and high discretion with guest privacy.
- Comfortable living and working in a remote island environment; flexible with shifts.
Soft Skills
- Warm, genuine service style and cultural sensitivity.
- Storyteller mindset with passion for sustainability and community impact.
- Highly organised, detail‑oriented and proactive.
