Assistant Operations Manager (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Stay Nature Group is seeking a committed and proactive Assistant Operations Manager to support daily hotel operations and ensure smooth coordination across all departments. The Assistant Operations Manager will work closely with the Operations Manager and Managing Director to maintain service excellence, enhance guest satisfaction, and achieve operational goals. This role requires strong leadership, hands-on involvement, and the ability to oversee Front Office, Housekeeping, Food & Beverage, and other service units.
Duties & Responsibilities:
- Assist the Operations Manager in overseeing day-to-day hotel operations across Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Support department managers and staff by providing guidance, motivation, and performance feedback.
- Monitor service quality, guest feedback, and operational issues, recommending and implementing improvements.
- Assist in handling guest complaints professionally and ensuring timely resolution.
- Help prepare staff schedules, duty rosters, and manpower planning to meet operational demands.
- Support inventory control, purchasing processes, and cost-management procedures.
- Ensure compliance with health, safety, hygiene, and security standards throughout the hotel.
- Coordinate interdepartmental communication and assist in conducting regular departmental meetings.
- Assist in reviewing financial and operational reports, identifying trends, and proposing efficiency improvements.
- Act as a duty manager when assigned, ensuring seamless operations in the absence of senior leadership.
- Promote and uphold the hotel’s core values, ensuring all staff demonstrate consistent professionalism and service commitment.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Annual performance-based bonus
- Opportunities for career growth within the company
- Professional training and skill development
- Exposure to multi-department hotel operations
- Duty meals provided
- Uniform and staff facilities included
- Participation in team-building and staff events
- Networking opportunities within the hospitality industry
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Hospitality Management or related field.
Skills & Knowledge:
General & Technical Skills
- Minimum 3–5 years of hotel operations experience, with at least 1–2 years in a supervisory or assistant managerial role.
- Ability to multitask and perform effectively under pressure while maintaining service quality.
- Knowledge of hotel systems (PMS, POS) and proficiency in Microsoft Office applications.
Soft Skills
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- High attention to detail and strong customer-service mindset.
- Willingness to work flexible hours, including weekends and holidays.
- Guest-oriented and service-driven
- Strong organizational and time-management abilities
- Team leadership and coaching skills
- Analytical thinking and decision-making
- Adaptability and proactive attitude
- Financial awareness and cost control understanding
- Commitment to operational excellence and company values
F&B Manager (2 Positions)
Position Circumstances
- Career Category: Exec. / Management, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Stay Nature Group is seeking a highly skilled and service-driven F&B Manager to oversee all Food & Beverage operations within the property. The ideal candidate will be responsible for ensuring exceptional dining experiences, maintaining high service standards, and leading F&B teams across all outlets. The F&B Manager will work closely with the Operations Manager and Executive Chef to achieve service, financial, and organizational goals while upholding the hotel’s core values.
Duties & Responsibilities:
- Oversee daily operations of all F&B outlets, including restaurants, bars, room service, and banquet operations.
- Lead and motivate F&B supervisors, service staff, and support teams to deliver outstanding guest experiences.
- Ensure consistent service quality, hygiene, and presentation across all outlets.
- Work closely with the Executive Chef on menu planning, promotions, and quality control.
- Manage guest inquiries, complaints, and feedback with professionalism and timely resolution.
- Monitor inventory levels, control costs, and oversee purchasing of F&B supplies.
- Maintain strict compliance with health, safety, food hygiene, and sanitation standards.
- Prepare staff schedules, allocate duties, and manage manpower needs based on operational demands.
- Conduct regular team briefings, training, and performance evaluations.
- Review daily sales, budgets, and financial reports to improve revenue and cost efficiency.
- Implement service improvements, new concepts, and F&B promotions to enhance guest experience and drive sales.
- Ensure proper maintenance of F&B equipment and facilities.
- Coordinate with Sales & Marketing for event planning, banquets, and special functions.
- Act as Duty Manager when required and support overall hotel operations.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Annual performance-based bonus
- Clear career growth and advancement opportunities
- Professional training and development programs
- Exposure to multi-outlet F&B operations
- Duty meals provided
- Uniform and staff facilities offered
- Participation in staff events and team-building activities
- Networking opportunities within the hospitality industry
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Hospitality Management or related field.
Skills & Knowledge:
General & Technical Skills
- Minimum 5–7 years of F&B experience, with at least 2–3 years in a managerial or supervisory role.
- Strong leadership abilities with a proven track record in team training and development.
- Solid understanding of F&B operations, cost control, and inventory management.
- Knowledge of food safety standards, HACCP, and industry regulations.
- Proficiency with POS systems and Microsoft Office applications.
Soft Skills
- Excellent communication, interpersonal, and conflict-resolution skills.
- Creative mindset with a passion for service excellence and guest satisfaction.
- Ability to multitask and work under pressure in a fast-paced environment.
- Flexibility to work shifts, weekends, and holidays.
- Guest-oriented and service-driven mindset
- Strong leadership and team motivation
- Financial and cost-control awareness
- Operational excellence and attention to detail
- Strong communication and decision-making skills
- Ability to adapt and handle dynamic operational challenges
- Commitment to maintaining the hotel’s core values
Front Office Manager (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Stay Nature Group is seeking an experienced and highly organized Front Office Manager to lead and supervise the day-to-day operations of the Front Office department. This position will play a critical role in delivering exceptional guest service, managing front desk operations, and coordinating between departments to ensure a seamless guest experience. The Front Office Manager will report directly to the Operations Manager and assist with various management responsibilities within the hotel.
Duties & Responsibilities:
- Oversee all Front Office operations, including guest check-in/check-out, reservations, and front desk service.
- Lead and supervise the Front Office team to ensure that the highest standards of guest service are maintained at all times.
- Monitor guest satisfaction and address any issues, concerns, or complaints promptly and professionally.
- Manage and optimize the guest reservation process, ensuring accurate bookings and smooth arrivals and departures.
- Coordinate with Housekeeping, F&B, and other departments to ensure seamless communication and operations.
- Monitor front desk inventory and equipment, ensuring everything is well-maintained and functional.
- Prepare and manage staff rosters, ensuring that the department is appropriately staffed during peak periods.
- Assist in training and developing front office staff to enhance their skills and service standards.
- Analyze guest feedback and implement improvements to enhance the guest experience.
- Handle cash and billing processes, ensuring compliance with hotel procedures and financial accuracy.
- Implement and uphold the hotel's policies and procedures in daily operations.
- Maintain up-to-date knowledge of the hotel’s services, promotions, and policies.
- Act as Duty Manager during your shift, managing hotel operations in the absence of senior management.
- Support the Operations Manager in strategic initiatives, including cost control, performance reviews, and quality improvement.
Benefits:
- Competitive salary based on experience.
- Monthly service charge / incentive bonus.
- Annual performance-based bonus.
- Opportunities for professional growth and career advancement.
- Comprehensive training and development programs.
- Exposure to a variety of operational functions for skill enhancement.
- Duty meals provided.
- Uniform and staff facilities offered.
- Access to staff events and team-building activities.
- Networking opportunities within the hospitality industry.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Hospitality Management or related field.
Skills & Knowledge:
General & Technical Skills
- Minimum 3–5 years of experience in front office management or guest services within a hotel environment, with at least 2 years in a supervisory role.
- Proficiency with hotel management systems (PMS) and Microsoft Office applications.
Soft Skills
- Strong leadership, team-building, and people management skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and a guest-centric approach to service.
- Ability to work under pressure while maintaining professionalism and quality standards.
- Exceptional organizational and multitasking skills.
- Flexibility to work various shifts, including weekends and holidays.
- Guest-focused with a passion for delivering excellent customer service.
- Ability to lead and motivate a team.
- Strong attention to detail and operational excellence.
- Time management and problem-solving skills.
- Financial awareness and ability to manage budgets and cost controls.
- Ability to adapt to changing priorities in a fast-paced environment.
Front Office Supervisor (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality, Tourism
- Schedule:Full-time
- Salary: Negotiable
Stay Nature Group is seeking a service-oriented and responsible Front Office Supervisor to support the Front Office team and ensure smooth, efficient, and guest-focused operations. The Front Office Supervisor will assist in overseeing daily front desk activities, guiding reception staff, resolving guest issues, and maintaining high service standards. This role plays a key part in delivering memorable guest experiences and supporting the Front Office Manager in operational leadership.
Duties & Responsibilities:
- Supervise daily Front Office operations including check-in, check-out, reservations, and guest services.
- Assist in leading, training, and motivating Front Office staff to ensure consistent service excellence.
- Ensure guest arrivals, departures, and in-house experiences are handled efficiently and professionally.
- Respond to guest inquiries and complaints with prompt, courteous, and effective solutions.
- Coordinate room assignments, VIP preparations, and special guest requests.
- Monitor the accuracy of guest billing, payments, and cashiering procedures.
- Ensure compliance with hotel policies, SOPs, and service standards at all times.
- Maintain the cleanliness, organization, and professionalism of the front desk area.
- Assist in preparing staff schedules and daily duty rosters.
- Support the Front Office Manager in performance evaluations, coaching, and staff development.
- Review daily reports, room status, and occupancy forecasts.
- Act as the shift leader or duty supervisor when required.
- Promote teamwork and effective communication within the Front Office and other departments.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Annual performance-based bonus
- Career development and promotion opportunities
- Professional training and skill-enhancement programs
- Duty meals provided
- Uniform and staff facilities included
- Participation in staff events and team-building activities
- Exposure to hotel operations and guest-service management
Expected Profile of Candidates
Qualifications:
- High School Diploma in or Bachelor’s degree in Hospitality, Tourism, or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 2–4 years of Front Office experience, with at least 1 year in a supervisory or senior role.
- Strong customer-service mindset with excellent communication and interpersonal skills.
- Proficiency in hotel PMS systems and Microsoft Office applications.
- Strong organizational and multitasking skills.
Soft Skills
- Solid problem-solving abilities and a calm approach in handling guest issues.
- Ability to lead a team and maintain a positive work environment.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Professional grooming and presentation.
- Guest-focused and service-driven
- Leadership and teamwork
- Strong communication skills
- Attention to detail and accuracy
- Decision-making and problem-solving
- Time-management and multitasking
- Professionalism and integrity
- Adaptability and proactive attitude
Housekeeping Attendant (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Working Shift: Morning and Afternoon Shift
Stay Nature Group is looking for a hardworking, detail-oriented, and service-focused Housekeeping Attendant (Morning and Afternoon Shift) to ensure guest rooms and assigned areas are cleaned, maintained, and presented to the highest standards. The Housekeeping Attendant plays a key role in delivering an exceptional guest experience by providing clean, comfortable, and well-prepared rooms during the morning service period.
Duties & Responsibilities:
- Clean and prepare guest rooms according to hotel standards, including making beds, dusting, vacuuming, and replenishing amenities.
- Clean bathrooms thoroughly, ensuring proper sanitation of toilets, showers, sinks, and all surfaces.
- Replace toiletries, towels, linen, and guest supplies as required.
- Ensure all rooms are completed within the assigned time and meet quality inspection standards.
- Report any room maintenance issues, damages, or missing items to the Housekeeping Supervisor.
- Organize and maintain the housekeeping cart, ensuring it is stocked, clean, and orderly.
- Handle guest requests politely and efficiently, ensuring prompt follow-up.
- Assist with morning turndown, deep-cleaning tasks, or special cleaning projects when required.
- Adhere to hotel safety, hygiene, and sanitation procedures at all times.
- Follow proper use and storage of cleaning equipment, chemicals, and linen.
- Support team members and cooperate with other departments to ensure smooth operations.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Duty meals provided
- Uniform and staff facilities offered
- Training and development opportunities
- Supportive team environment
- Career advancement opportunities within the Housekeeping department
Expected Profile of Candidates
Qualifications:
- High School Diploma in or equivalent is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in housekeeping or room cleaning in hotels or related environments is an advantage.
- Ability to perform physical tasks such as lifting, bending, standing, and moving for long periods.
- Strong attention to detail and high cleanliness standards.
- Basic knowledge of cleaning tools, chemicals, and hygiene procedures.
Soft Skills
- Good communication skills and polite guest interaction.
- Able to work efficiently and independently.
- Willing to work morning shifts, weekends, and public holidays.
- Attention to detail and accuracy
- Cleanliness and sanitation awareness
- Time-management and efficiency
- Teamwork and collaboration
- Guest service mindset
- Reliability and responsibility
- Positive attitude and professionalism
Public Area Attendant (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Stay Nature Group is looking for a detail-oriented and responsible Public Area Attendant to maintain cleanliness, hygiene, and presentation of all public spaces within the hotel. The Public Area Attendant ensures that lobbies, hallways, restrooms, restaurants, back-of-house areas, and all common spaces are maintained at the highest standard to enhance the guest experience and support overall hotel operations.
Duties & Responsibilities:
- Clean, sanitize, and maintain all public areas including lobby, corridors, restrooms, elevators, restaurants, meeting rooms, and outdoor walkways.
- Ensure all public restrooms are regularly checked, restocked, and kept spotless throughout the shift.
- Polish furniture, fixtures, glass, and decorative items to keep all areas visually appealing.
- Empty trash bins, replace liners, and ensure waste is disposed of according to hotel hygiene standards.
- Maintain cleanliness of staff areas and back-of-house spaces as assigned.
- Respond to guest requests politely and assist with directions, information, or needs when necessary.
- Report maintenance issues, damages, or safety hazards to the Supervisor immediately.
- Assist Housekeeping team with linen delivery, stock replenishment, and special cleaning tasks.
- Ensure all cleaning equipment and tools are used safely and stored properly after each shift.
- Follow hotel safety, hygiene, and sanitation policies consistently.
- Support the overall Housekeeping team during busy periods or special events.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Duty meals provided
- Uniform and staff facilities included
- Ongoing training and development
- Opportunities for career growth within the Housekeeping department
- Supportive and friendly work environment
Expected Profile of Candidates
Qualifications:
- High School Diploma in or equivalent (preferred, not required).
Skills & Knowledge:
General & Technical Skills
- Experience in housekeeping or cleaning roles in hotels, resorts, or commercial buildings is an advantage.
- Ability to handle physical tasks such as bending, lifting, and standing for long periods.
- Basic knowledge of cleaning techniques, chemicals, and equipment.
Soft Skills
- Strong attention to detail and cleanliness.
- Good communication skills and polite guest interaction.
- Ability to work independently with minimal supervision.
- Flexible to work shifts, weekends, and holidays.
- High attention to cleanliness and detail
- Reliability and responsibility
- Time management and task prioritization
- Teamwork and cooperation
- Guest service awareness
- Safety and hygiene compliance
- Positive attitude and professionalism
Service Staff (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Working Shift: Morning and Afternoon Shift
Stay Nature Group is seeking a reliable, energetic, and guest-focused Service Staff (Morning and Afternoon Shift) to deliver high-quality service during breakfast and early-day dining operations. The Service Staff will ensure efficient table service, maintain a clean and welcoming environment, and provide friendly guest assistance in alignment with the hotel’s service standards.
Duties & Responsibilities:
- Provide attentive and professional service to guests during breakfast lunch and dinner dining operations.
- Set up the restaurant before service (table setup, condiments, cutlery, equipment readiness).
- Greet guests warmly, escort them to tables, and present menus.
- Take food and beverage orders accurately and promptly.
- Serve meals and drinks efficiently while ensuring guest satisfaction.
- Clear and reset tables after each seating, keeping the dining area clean and organized.
- Refill beverages, buffet items, and supplies as needed.
- Maintain cleanliness and hygiene standards in accordance with hotel and safety regulations.
- Assist in coordinating with the kitchen and other departments to ensure smooth service flow.
- Handle guest inquiries or minor complaints politely and escalate major concerns to supervisors.
- Ensure proper billing, cashiering procedures, and accurate order entry into the POS system.
- Support the team in closing duties, inventory checks, and preparation for the next day’s operations.
- Uphold the hotel’s service values and provide a positive dining experience for all guests.
Expected Profile of Candidates
Qualifications:
- High School Diploma in or relevant hospitality training is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 1–2 years of experience in food & beverage service, café, restaurant, or hotel.
- Basic knowledge of food safety and hygiene practices.
- Familiarity with POS systems is an advantage.
Soft Skills
- Strong customer-service mindset with a friendly and positive attitude.
- Good communication and interpersonal skills.
- Ability to work efficiently during busy morning periods.
- Ability to work early-morning shifts, weekends, and holidays.
- Well-groomed appearance and professional behavior.
- Guest-oriented service approach
- Teamwork and cooperation
- Attention to detail
- Time management and multitasking
- Problem-solving and adaptability
- Cleanliness and hygiene awareness
- Positive and proactive attitude
Receptionist (2 Positions)
Position Circumstances
- Career Category: Service & Hospitality, Tourism, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
The position is for the Afternoon Shift
Stay Nature Group is seeking a friendly, professional, and service-oriented Receptionist (Afternoon Shift) to manage Front Office operations during the afternoon and early evening hours. The Receptionist will be responsible for providing smooth guest check-in and check-out services, handling guest inquiries, and ensuring a welcoming experience while maintaining hotel service standards.
Duties & Responsibilities:
- Welcome guests warmly and handle check-in and check-out procedures efficiently.
- Assist guests with inquiries, requests, and complaints in a polite and professional manner.
- Manage room reservations, updates, cancellations, and modifications in the PMS system.
- Coordinate with Housekeeping and Maintenance to ensure room availability and readiness.
- Process guest payments, billing, and cashiering accurately.
- Handle incoming phone calls and respond to emails professionally.
- Maintain accurate guest records and daily Front Office reports.
- Prepare handover notes and communicate important information to the next shift.
- Keep the reception area clean, organized, and presentable at all times.
- Support VIP arrivals, walk-in guests, and group check-ins during the shift.
- Follow hotel policies, SOPs, security, and safety procedures.
- Assist supervisors and team members during busy periods or special situations.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Duty meals provided
- Uniform and staff facilities offered
- Training and career development opportunities
- Supportive and friendly working environment
- Opportunity for growth within Front Office operations
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- High School Diploma in or Bachelor’s degree in Hospitality, Tourism, or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 1–2 years of experience in Front Office, customer service, or hospitality.
- Proficiency in hotel PMS systems and Microsoft Office.
- Good command of English; additional languages are an advantage.
Soft Skills
- Strong communication and interpersonal skills.
- Excellent guest-service and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
- Willingness to work afternoon shifts, weekends, and public holidays.
- Guest-focused service mindset
- Strong communication skills
- Accuracy and attention to detail
- Time management and multitasking
- Teamwork and cooperation
- Reliability and professionalism
- Adaptability and positive attitude
Sous Chef (2 Positions)
Position Circumstances
- Career Category: Hotel/Restaurant, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Stay Nature Group is seeking a talented, experienced, and highly organized Sous Chef to support daily kitchen operations and ensure the delivery of high-quality food across all outlets. The Sous Chef will work closely with the Executive Chef to supervise kitchen staff, manage food preparation, maintain hygiene standards, and assist in menu planning, costing, and kitchen efficiency. This role is essential for maintaining culinary excellence and smooth operational flow.
Duties & Responsibilities:
- Assist the Executive Chef in overseeing all kitchen operations, including food preparation, cooking, and presentation.
- Supervise, train, and support kitchen staff to maintain proper cooking techniques and service standards.
- Ensure all dishes are prepared consistently according to recipes, portion sizes, and quality expectations.
- Monitor kitchen workflow and delegate tasks effectively to meet service demands.
- Assist with menu planning, recipe development, and food cost control.
- Ensure compliance with hygiene, safety, and sanitation regulations in accordance with hotel standards.
- Oversee inventory management, including ordering, receiving, and storing ingredients properly.
- Check food freshness, quality, and proper storage daily.
- Handle guest feedback related to food quality and collaborate with the Executive Chef on improvements.
- Participate in controlling labor costs and managing efficient staff scheduling.
- Maintain cleanliness and organization of the kitchen and all workstations.
- Assist in managing special events, banquets, and seasonal menu updates.
- Step in and lead the kitchen in the absence of the Executive Chef.
- Foster teamwork, discipline, and a positive working environment within the kitchen.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Annual performance bonus
- Duty meals provided
- Uniform and staff facilities offered
- Opportunity for professional development and culinary training
- Career growth path toward Executive Chef
- Supportive and dynamic working environment
Expected Profile of Candidates
Qualifications:
- High School Diploma in or degree in Culinary Arts or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 4–6 years of kitchen experience, with at least 2–3 years in a supervisory or sous chef role.
- Strong knowledge of international and local cuisines, food production, and cooking techniques.
- Proven leadership and team management skills.
- Strong understanding of kitchen hygiene, food safety, and sanitation standards.
Soft Skills
- Ability to work under pressure in a fast-paced environment.
- Creative mindset with passion for culinary innovation and presentation.
- Good communication and organizational skills.
- Ability to manage multiple tasks and prioritize workloads effectively.
- Flexibility to work shifts, weekends, and holidays.
- Culinary excellence and creativity
- Strong leadership and team supervision
- Time management and multitasking
- Attention to detail and consistency
- Problem-solving and decision-making
- Cost-awareness and operational efficiency
- Professionalism and discipline
- Adaptability and positive attitude
