Head of Marketing and Public Relation
Position Circumstances
- Career Category: Communications, Business Administration, Sales / Marketing
- Schedule:Full-time
- Salary: Based on Experience
Report to: The Director
Job Summary: CITA Institute is seeking a dynamic, strategic, and results-oriented Head of Marketing and PR to lead our brand building, student recruitment, and public relations efforts. Based in Phnom Penh, this role will be instrumental in enhancing CITA’s visibility, reputation, and market share within Cambodia's competitive education sector. The ideal candidate will have a strong understanding of the Cambodian market, a proven track record in marketing and Public Relation, preferably within education or a related service industry, and exceptional leadership skills.
Duties & Responsibilities:
- Strategic Marketing & Brand Management:
- Develop and execute a comprehensive annual marketing and PR strategy aligned with CITA's strategic goals for student enrollment, brand awareness, and reputation management.
- Lead the development of the CITA brand identity, messaging, and positioning to ensure consistency across all platforms and communications.
- Conduct market research to identify trends, competitive landscapes, and student needs, translating insights into actionable marketing strategies.
- Oversee the creation of all marketing materials, ensuring they are engaging, compliant, and reflect CITA’s brand standards.
- Digital Marketing & Student Recruitment:
- Develop and manage CITA's digital marketing strategy, including SEO, SEM, social media marketing (Facebook, TikTok, LinkedIn, Instagram, Telegram etc.), and content marketing.
- Manage CITA’s official website content, ensuring it is up-to-date, user-friendly, and optimized for conversions.
- Utilize data analytics to track campaign performance, measure ROI, and continuously optimize marketing efforts.
- Public Relations & Communications:
- Develop and maintain strong relationships with local media outlets, influencers, and key stakeholders to secure positive media coverage and partnership opportunities.
- Draft and distribute press releases, media kits, and other PR materials.
- Act as a primary spokesperson for CITA Institute when required, or prepare key leadership for media engagements.
- Manage crisis communications and reputation management efforts effectively.
- Oversee internal communications to ensure consistent messaging within the institution.
- Events & Partnerships:
- Plan, organize, and execute marketing and PR events, including open days, career fairs, workshops, and graduation ceremonies.
- Identify and cultivate strategic partnerships with schools, businesses, and community organizations to enhance CITA’s profile and recruitment efforts.
- Represent CITA at industry events, conferences, and networking functions.
- Reporting & Analytics:
- Provide regular reports on marketing and PR activities, campaign performance, and ROI to senior management.
- Stay informed about the latest marketing technologies, trends, and best practices, especially within the Cambodian context, and recommend innovative approaches.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration, or a related field. Master’s degree is a plus.
Skills & Knowledge:
General & Technical Skills
- Minimum of 2-5 years of progressive experience in marketing and public relations, with at least 3 years in a leadership or management role.
- Proven experience in the education sector or a service-oriented industry in Cambodia is highly desirable.
- Demonstrated success in developing and executing comprehensive marketing and PR strategies that drive measurable results.
- Strong understanding of digital marketing channels, and analytics.
- Proficiency in marketing software, design tools, and social media management platforms.
Soft Skills
- Excellent written and verbal communication skills in both Khmer and English.
- Exceptional interpersonal skills with the ability to build relationships with diverse stakeholders.
- Creative thinker with a strategic mindset and strong problem-solving abilities.
- Ability to work effectively under pressure and manage multiple projects simultaneously.
Head of Program Development (Academic & Vocational)
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Based on Experience
Report to: The Director
Job Summary: This senior leadership role is responsible for the strategic planning, development, implementation, quality assurance, and ongoing evaluation of CITA Institute’s educational programs. The Head will directly manage the Vocational Training portfolio (such as Business, ICT, Hospitality and Beauty) and provide strategic oversight to the Engineering and Language departments, ensuring all programs are industry-relevant, meet national accreditation standards, and align with CITA’s mission and the evolving needs of the Cambodian job market.
Duties & Responsibilities:
- Training Program Development and Implementation
- Lead the development of new training programs and curriculum across various training departments such as Business, ICT, Hospitality, Engineering, and Language.
- Develop and design comprehensive training programs, materials (syllabi, textbooks, lesson plans), and courses that are competency-based.
- Collaborate with subject matter experts (SMEs) and instructors to ensure content accuracy, relevance, and industry alignment.
- Conduct needs assessments and gap analyses to identify new training requirements and opportunities for expansion.
- Update and enhance existing training materials and curricula as needed to maintain high quality and current standards.
- Develop and implement diverse pedagogical strategies such as instructor-led training, industry exposure programs, blended learning, e-learning, or mobile learning to ensure students efficiently achieve learning competencies at the appropriate level.
- Define and set up the necessary training equipment, technological resources, and practical facilities required for program delivery.
- Industry and Expert Engagement
- Stay current with industry trends, best practices, and new technologies in training and professional development across all relevant sectors.
- Connect with external experts and partners to consult on the development and continuous strengthening of CITA's training programs.
- Relate to industry partners and students to actively promote and communicate available training and learning opportunities and resources.
- Maintain robust relationships with partners to support program sustainability and relevance.
- Training Program Monitoring and Quality Assurance
- Evaluate the effectiveness of training programs through assessments, feedback mechanisms (student/employer surveys), and performance metrics.
- Ensure that all curriculum is aligned with the Cambodian Qualification Framework (CQF) and maintains consistency across different subjects, courses, and levels within the Institute.
- Conduct regular evaluation and review cycles of training materials and delivery methods to drive continuous program improvement.
- Management and Leadership Support
- Be part of the strategic and direction team of the Institute
- Clarify and align department and individual expectations regarding program development standards and timelines.
- Support the creation of department goals and the setting up of individual objectives for curriculum staff, assisting in performance evaluation.
- Motivate and promote a positive organizational culture and adherence to the values of the Institute.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Master's Degree in Education, Vocational Education, Business Administration, Organizational Development, or a related technical field.
Work History:
- Progressive experience in program development, curriculum management, or academic leadership, preferably within a Technical and Vocational Education and Training (TVET) institution or post-secondary setting for 3 to 5 years as a minimum
- At least of experience managing, mentoring, and developing a team of academic/program staff and overseeing multiple departments for 3 years
Skills & Knowledge:
General & Technical Skills
- TVET Knowledge: Deep understanding of the vocational training landscape in Cambodia, including knowledge of relevant government policies, accreditation processes, and in-demand industry skills.
- Proven ability to design training programs using various modern pedagogical approaches (blended, e-learning, competency-based).
Soft Skills
- Communication: Excellent written and verbal communication skills in both Khmer and English are essential.
Board of Director Secretary
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Communications
- Schedule:Full-time
- Salary: $300 - $500
Report to: The Director
Job Summary: The BoD Secretary is responsible for managing the daily operations of the Board's office. This includes providing confidential secretarial, administrative, and logistical support, acting as the primary point of contact for internal and external stakeholders seeking access to the Board of Directors (BoD), and ensuring the smooth flow of information and execution of the Director's directives.
Duties & Responsibilities:
- Calendar and Schedule Management: Manage the Director's complex calendar, schedule meetings, prioritize appointments, and manage all travel arrangements.
- Correspondence: Screen, prioritize, and manage all incoming and outgoing communication addressed to the Director. Draft, proofread, and prepare confidential and high-level correspondence, reports, and presentations.
- Confidentiality: Handle highly sensitive, confidential information and documents with absolute discretion, particularly concerning personnel, strategy, and finance.
- Documentation: Organize and maintain the Director's filing system, ensuring quick retrieval of essential documents and compliance with institutional record-keeping policies.
- Meeting Preparation: Prepare agendas, compile background materials, and conduct preliminary research for the Director's meetings with internal teams, stakeholders, and external partners.
- Minutes and Follow-up: Attend and accurately record minutes for key meetings (e.g., Board meetings, Senior Management Team meetings). Track and follow up on action items assigned by the Director to ensure timely completion.
- Gatekeeping: Act as the professional and intermediary between the Director and staff, students, government officials, and partners, resolving issues independently where possible.
- Project Assistance: Provide administrative support on strategic projects or initiatives directly overseen by the Director, such as accreditation or institutional development plans.
- Reporting: Compile input from Deputy Directors and Functional Heads to create comprehensive reports and briefings for the Director.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Management, Communications, or a related field.
Work History:
- Proven experience as an Executive Assistant, Secretary, or senior administrative support role, ideally reporting to a senior executive or Director. Experience in an educational setting is highly valued for 2 years
Skills & Knowledge:
General & Technical Skills
- Technical Skills: Advanced proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) and strong skills in managing digital and physical filing systems.
Soft Skills
- Attributes: Exceptional organizational and time-management skills; high degree of professionalism, tact, and discretion; ability to work under pressure and adapt to shifting priorities.
- Language: Excellent written and verbal communication skills in the local language and English, essential for correspondence and minute-taking.
Marketing Officer (2 Positions)
Position Circumstances
- Career Category: Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: $300 - $500
Report to: Head of Marketing
Job Summary: The Marketing Officer is responsible for developing, implementing, and managing all internal and external communication strategies, public relations, and marketing campaigns to promote CITA Institute's brand, programs, and mission. This role is critical for achieving student enrollment targets and securing industry partnerships.
Duties & Responsibilities:
- Digital Marketing and Content Management
- Website Management: Maintain and regularly update the CITA Institute website with current program details, news, and events. Ensure the site is user-friendly and mobile-optimized.
- Social Media: Develop and execute a comprehensive social media strategy across relevant platforms (e.g., Facebook, Instagram, LinkedIn, YouTube) to engage prospective students and partners.
- Content Creation: Produce high-quality, engaging content, including articles, blog posts, testimonials, video scripts, and graphics, showcasing student success and program relevance.
- SEO/SEM: Implement Search Engine Optimization (SEO) strategies and manage basic Search Engine Marketing (SEM) campaigns to drive traffic to the institute's online platforms.
- Student Recruitment and Campaigns
- Campaign Execution: Plan and manage targeted enrollment campaigns throughout the year for specific vocational programs.
- Marketing Materials: Oversee the design and production of all printed and digital marketing material, including brochures, flyers, posters, and presentation slides.
- Event Promotion: Promote and manage attendance for open houses, recruitment drives, career days, and program launch events.
- Public Relations and Brand Management
- Media Relations: Act as a key contact for media inquiries and coordinate press releases regarding institutional milestones, awards, and key initiatives.
- Brand Consistency: Ensure all internal and external communications adhere to CITA's brand guidelines, tone, and visual identity.
- External Communications: Manage regular newsletters or email communications to prospective students, alumni, and industry partners.
- Market Research and Analysis
- Market Intelligence: Conduct basic market research to understand industry trends, competitor offerings, and the specific needs of the local labor market (in coordination with the Partnership Officer).
- Performance Tracking: Track, analyze, and report on the effectiveness of all marketing and recruitment campaigns using relevant metrics (e.g., cost per acquisition, conversion rates, website traffic).
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Work History:
- Proven experience at least in marketing, communications, or public relations, preferably within the education, or vocational training sector for 1 year
Skills & Knowledge:
General & Technical Skills
- Technical Skills: Proficiency in photography and video content creation, social media management platforms, Google Analytics, and basic graphic design software.
- TVET Knowledge: Deep understanding of the vocational training landscape in Cambodia, including knowledge of relevant government policies, accreditation processes, and in-demand industry skills.
Soft Skills
- Mindset: Ability to work independently, manage multiple projects simultaneously, and demonstrate creativity in solving marketing challenges.
- Communication: Excellent written and verbal communication skills in both Khmer and English are essential.
Accountant
Position Circumstances
- Career Category: Accounting
- Schedule:Full-time
- Salary: $300 - $500
Report to: Deputy Head of Finance
Job Summary: The Accountant is responsible for managing the day-to-day financial operations of CITA Institute which includes maintaining accurate financial records, executing transactions, processing payroll support, and preparing financial statements and reports. This position plays a key role in ensuring the institute's financial compliance and supporting the Deputy Finance in strategic budgeting and analysis.
Duties & Responsibilities:
- Transaction Management: Manage all accounting transactions including daily income and expenses.
- System Entry: Accurately entry income and expenses to QuickBooks (or equivalent accounting software).
- Record Management: Maintain control over Accounts Payable, Accounts Receivable, Petty Cash, Inventory Control, and Payment Collection.
- Daily Operations Control: Control on daily operations of the accounting and finance department, ensuring continuous workflow.
- Daily & Annual Listings: Prepare the daily income-expenditure list and close the annual list.
- Statement Preparation: Manage and prepare financial statements and transactions reports, including the Profit and Loss Statement and other necessary reports.
- Management Reporting: Provide financial information and reports to management as required for decision-making.
- Monthly/Yearly Close: Close monthly and yearly report cycles promptly and accurately.
- Tax Submission: Be responsible for monthly tax declaration and handle monthly and annual tax submission.
- Compliance Assurance: Make sure all accounting transactions compliance with policy, procedures, regulation and audit standards.
- SOP Development: Create and update standard operating procedure manual for accounting policy, regulations and roll out reconciliation procedures.
- Cash Flow: Monitor and manage cash flow to ensure the institute’s financial stability.
- Student Fee Monitoring: Works closely with Admin – Student Affairs and Receptionist to monitor the income statement of student enrollment and collaborate... on initiatives to monitor the cash of student registration.
- Cross-Functional Efficiency: Collaborate with other departments on cross-functional initiatives to enhance the institute’s financial efficiency and effectiveness.
- Other Tasks: Perform other tasks assigned by the manager (Deputy Finance).
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Good
Qualifications:
- Bachelor's Degree in Accounting, Finance, or a related field.
Work History:
- Proven experience working as an Accountant or Bookkeeper, preferably in an educational or non-profit environment for 1 year
Skills & Knowledge:
General & Technical Skills
- Technical Skills: Strong proficiency in standard accounting software and advanced analytical skills using Microsoft Excel.
Soft Skills
- Attributes: High ethical standards, impeccable attention to detail, strong commitment to confidentiality, and excellent organizational skills.
- Communication: Good at written and verbal communication skills in both Khmer and English are essential.
