Brand & Communications Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
The Brand & Communications Manager requires a dynamic, self-starter, and highly motivated individual who embraces Song Saa’s vision of luxury, which treads lightly.
Duties & Responsibilities:
- Brand Strategy & Storytelling
- Develop and implement a unified brand and communications strategy across the Song Saa Collective.
- Shape compelling narratives that express our purpose — from regenerative hospitality and marine conservation to wellbeing and education.
- Ensure consistency of tone, visuals, and messaging across all communication channels.
- Marketing & Campaigns
- Plan and execute marketing campaigns for launches, events, and new initiatives.
- Oversee digital channels, including websites, newsletters, and social media.
- Manage photography, video, and design projects that bring our stories to life.
- Identify and manage advertising and promotional partnerships aligned with our brand values.
- Public Relations & Media
- Build and maintain relationships with journalists, editors, and media partners.
- Write and distribute press releases, media kits, and brand stories.
- Coordinate media visits, interviews, and brand features.
- Track and archive media coverage and build our press library.
- Awards & Partnerships
- Research and maintain a calendar of relevant awards across hospitality, sustainability, design, and impact.
- Lead the award submission process and coordinate supporting materials.
- Cultivate collaborations and partnerships that amplify our mission.
- Digital Communication & Newsletters
- Manage our newsletter strategy and audience segmentation.
- Curate engaging stories for guests, partners, investors, and supporters.
- Analyze performance data and continually refine engagement strategies.
- Thought Leadership & Personal Brand
- Work closely with Melita to strengthen her digital voice across platforms such as LinkedIn, Instagram, and editorial features.
- Identify opportunities for thought leadership, podcasts, and speaking engagements.
- Ensure all communication reflects our values and vision for regenerative hospitality.
Expected Profile of Candidates
Work History:
- A natural storyteller of experience in brand, marketing, or communications for 5 years
Skills & Knowledge:
General & Technical Skills
- Strong writing and creative skills with an eye for visual harmony.
- Experienced in managing PR, media relations, and social media content.
- Confident with digital tools — newsletters, analytics, and CRM platforms.
- Organised, proactive, and able to balance creativity with accountability.
Soft Skills
- Deeply passionate about sustainability, wellbeing, and the power of purposeful storytelling.
- The position is open to Expat nationals and is based in Phnom Penh.
Assistant Guest Experience Manager
Position Circumstances
- Career Category: Exec. / Management, Service & Hospitality, Communications
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
The Asst. Guest Experience Manager requires a dynamic, self-starter, and highly motivated individual who embraces Song Saa’s vision of luxury, which treads lightly.
Duties & Responsibilities:
- Lead Pre‑Arrival Guest Preference Check and ensure guest profiles are accurate.
- Greet and escort guests through airport transfers, Song Saa Lounge, and island arrival.
- Serve as primary in‑stay contact: proactively check in at morning, lunch, afternoon activity, guest experiences, pre‑dinner and post‑activity touchpoints.
- Curate and coordinate dining, culinary, spa, wellness and activity itineraries in partnership with F&B, Spa and Activities teams.
- Facilitate special requests: romantic dinners, private excursions, wellness rituals and celebration moments.
- Introduce and connect guests to the Song Saa Foundation and optional conservation or community experiences.
- Handle guest concerns with empathy, discretion and prompt resolution; document and escalate when required.
- Capture guest feedback and update profiles to build lasting relationships and service continuity.
- Maintain daily handovers, communication logs and participate in briefings and trainings.
Expected Profile of Candidates
Work History:
- luxury hospitality (villa host, butler, guest relations or similar) for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Exceptional interpersonal and communication skills in English; Khmer or other languages are an advantage.
- Proven ability to anticipate needs, personalise experiences and manage multiple Tasks.
- Strong problem‑solving, calm under pressure and high discretion with guest privacy.
- Comfortable living and working in a remote island environment; flexible with shifts.
Soft Skills
- Warm, genuine service style and cultural sensitivity.
- Storyteller mindset with passion for sustainability and community impact.
- Highly organised, detail‑oriented and proactive.
Assistant Sustainability Manager
Position Circumstances
- Career Category: Assistant, Resources & Environment, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
The position is open to Expat nationals
The Sustainability Manager works with the resort management to showcase the island's natural biodiversity on land and sea, pioneers the island's sustainable projects and training to enable accessible communication with all levels of guests worldwide. The position also collaborates closely with the Song Saa Foundation.
The Sustainability Manager requires a dynamic, self-starter, and highly motivated individual who embraces Song Saa’s vision of luxury, which treads lightly.
Duties & Responsibilities:
- Monitors and educates the everyday sustainability practices within Song Saa Private Island and works with Heads of Department to continue improving our practices and implementing tactile environmental initiatives such as recycling/upcycling, natural composting, and ocean and island cleaning.
- Develop, implement and review company and environmental & sustainability programs, strategies, policies & procedures.
- Identifies areas of improvement in the organisation’s Sustainability practices to improve current practices and develop/ implement new practices
- Oversee waste management operations of Song Saa Private Island: composting, glass crushing, and plastics recycling.
- Prepare regular and specialised sustainability program reports and presentations as needed
- Collaborate with departments to develop a strong communication strategy and curate storytelling opportunities to inspire our Guests and other audiences through a sustainability lens
- Develop and execute educational activities centred on sustainability.
- Conduct regular training sessions for employees on sustainability topics.
- Be able to develop new sustainability ideas to keep the program exciting and relevant.
- Train staff of all levels on environment/sustainable programs and good practices.
- Be the face of foundation and community efforts with resort guests if SSF is not on the island to interact and help raise awareness of the SSF work.
- Represent Song Saa Private Island in local government meetings concerning environmental issues and coastal development
- Work with the SFF team on the community relationships at Prek Svay to encourage further growth of the community's environmental impact by interacting and assisting with educational classes for young adults and children.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in marine conservation, environmental management or a similar field.
Skills & Knowledge:
General & Technical Skills
- Demonstrated knowledge of sustainable best practices and experience related to operational implementation and practice in a business setting
- Work experience working in corporate social responsibility (CSR) and sustainability.
- Strong interest in luxury hospitality, environmental issues and sustainable projects.
- Organised, and hardworking, with excellent time management and problem-solving activities
- Computer literacy, including knowledge and experience with Word and Excel proficiency.
- Experience working with cross-cultural teams
- Experience living and working in remote locations is essential.
- Excellent English speaking and writing ability.
Senior Villa Host
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
DEPARTMENT: Guest Experience
The Villa Hosts serve as the sole point of contact for our guests, assisting with organizing, coordinating, and confirming daily activities, special occasions, and requests. They are responsible for turning guests' wishes into reality by liaising with all resort departments to exceed expectations in a timely and cost-effective manner.
The Hosts drive team accountability, focusing on guest satisfaction and revenue generation through coordination, anticipation, communication, and control of all guest-related activities. As brand ambassadors, they lead by example and ensure every guest receives personalized assistance from pre-arrival to post-visit, ensuring no guest leaves unhappy
Key Responsibilities
The Villa Host is the heart of the guest journey at Song Saa. Acting as a personal guide, storyteller, and problem‑solver, the Villa Host ensures every guest feels seen, cared for, and connected to the island’s spirit of luxury, sustainability, and Cambodian warmth.
Duties & Responsibilities:
- Pre‑Arrival Guest Preference Check
- Review guest bookings in advance, confirm details and follow up with the Reservations team.
- Reach out to guests to confirm preferences and special requests.
- Collect information on dietary needs, wellness routines, activity interests, family requirements, and celebration occasions.
- Ensure preferences are logged accurately in guest profiles and shared with all relevant departments.
- Anticipate opportunities for personalisation (e.g., pillow choice, minibar setup, welcome notes, children’s amenities).
- Coordinate with the Song Saa Lounge team to prepare tailored refreshments or comforts for transit.
- Communicate proactively with the Boat Captain and island teams so that every touchpoint reflects readiness and care.
- Airport Pick‑Up & Transfer Journey
- Coordinate with Guest Experience and Boat Captain teams to ensure smooth guest transfers from airport to island.
- Personally greet guests at the airport or designated meeting point with warmth and professionalism.
- Assist with luggage handling and ensure guests are comfortable during the transfer process.
- Provide clear communication about transfer timings, boat schedules, and journey details.
- Begin storytelling early — introduce Song Saa’s ethos, sustainability projects, and cultural heritage during the journey.
- Anticipate guest needs (special assistance, dietary requests, family needs) and communicate them ahead of time to island teams.
- Song Saa Lounge & Pre‑Arrival Experience
- Welcome guests to the Song Saa Lounge in Sihanoukville, ensuring a calm and elegant transition before the boat journey.
- Offer refreshments, comfort, and a sense of arrival that reflects Song Saa’s luxury and warmth.
- Provide clear updates on transfer timings and assist with any travel‑related needs.
- Begin building rapport with guests, setting the tone for their island experience.
- Share stories of the island, Khmer culture, and Song Saa’s regenerative mission to create anticipation.
- Coordinate with Guest Experience and Boat Captain to ensure smooth boarding and luggage handling.
- Guest Arrival & Welcome (Island)
- Coordinate with Guest Experience and Boat Captain to ensure seamless island arrival.
- Personally welcome guests with warmth, professionalism, and cultural sensitivity.
- Provide resort and villa orientation and introduce Song Saa’s ethos of sustainability and community.
- Confirm guest preferences and communicate them to relevant departments.
- Ensure luggage and welcome amenities are delivered promptly and discreetly.
- In‑House Guest Journey & Communication
- Serve as the primary point of contact for all guest needs during their stay.
- Curate and manage personalized itineraries, balancing relaxation and activity.
- Proactively check in with guests at key touchpoints throughout the day:
- Morning – confirm daily plans, offer gentle suggestions for activities, and ensure breakfast or wellness preferences are met.
- Lunch – check on midday dining arrangements, reconfirm dietary preferences, and suggest light or experiential options.
- Afternoon Activity – follow up before and after excursions, spa treatments, or cultural experiences to ensure readiness and satisfaction.
- Guest Experiences – engage with guests during or after signature Song Saa activities (snorkeling, meditation, village visits, sustainability tours) to capture feedback and deepen connection. Facilitate special requests such as: romantic dinners, private excursions, or wellness rituals.
- Pre‑Dinner – reconfirm evening dining preferences, offer enhancements such as wine pairings or private dining options.
- Post‑Activity / Evening – check on comfort after excursions or dining, ensure turndown and villa needs are met, and close the day with warmth.
- Anticipate guest needs by observing preferences and adapting service accordingly. Coordinate with F&B, Spa, Watersports, and Housekeeping for flawless service delivery.
- Share meaningful stories about Song Saa’s culture, sustainability, and community projects.
- Handle guest concerns with empathy, discretion, and prompt resolution by listening actively, acknowledging sincerely, acting discreetly, responding promptly, following through, escalating wisely, and documenting clearly.
- Maintain accurate guest profiles and preferences for future stays.
- Curated Guest Experiences: Dining, Wellness & Activities
- Culinary & Dining Journeys – coordinate with F&B to personalize dining, check in at each meal, facilitate special dining requests, and share Song Saa’s food philosophy.
- Wellbeing & Spa Engagement – introduce spa and wellbeing offerings, anticipate needs, coordinate treatments, and follow up for satisfaction.
- Guest Activities & Cultural Immersion – curate itineraries, encourage participation in snorkeling, kayaking, sustainability tours, and village visits, and act as a cultural bridge.
- Surprise & Delight Moments – anticipate opportunities to exceed expectations with thoughtful gestures and milestone celebrations.
- Legacy & Continuity – document guest dining, wellness, and activity preferences to enrich return visits.
- Song Saa Foundation Engagement
- Coordinate and introduce the Foundation – share the mission to protect the environment and marine habitats and support local communities.
- Connect Guests to Impact – encourage participation in Foundation‑related activities such as conservation tours or village visits.
- Highlight Achievements – explain milestones such as Cambodia’s first marine reserve, coral reef monitoring, free healthcare missions, environmental education, and waste management initiatives.
- Storytelling Through Experience – weave Foundation narratives into guest conversations, dining, and excursions, showing how their stay contributes to positive impact.
- Facilitate Guest Involvement – provide information on supporting or donating to the Foundation in a warm, optional, and aligned way.
- Legacy Building – document guest interest in the Foundation for future engagement.
- Guest Departure & Farewell
- Confirm departure details (boat transfer, luggage, billing) in advance.
- Coordinate with Guest Experience and relevant departments for smooth check‑out.
- Prepare farewell amenities or notes reflecting Song Saa’s gratitude and ethos.
- Escort guests to the jetty, ensuring a warm and memorable send‑off.
- Collect guest feedback naturally and share with management.
- Update guest profiles with preferences and experiences for legacy‑building.
- Coordination & Administration
- Maintain daily communication logs and handovers for seamless service continuity.
- Report guest feedback, incidents, and special requests to management.
- Participate in daily briefings and cross‑departmental coordination meetings.
- Support training and mentoring of new Villa Hosts to uphold service standards.
- Grooming
- Maintain professional grooming according to our grooming standards.
- Ensure that you set the example for all other family members to follow about grooming and Song Saa Style.
- Monitor the grooming standards of your team members and follow up appropriately to ensure that these standards are upheld.
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- Understand the product image the company aims to project and ensure that image is reflected in every aspect of the manner in which you manage your department.
- Act as an ambassador for the Song Saa brand, embody its values and beliefs and demonstrate these through your behaviour.
- Follow all Song Saa rules and regulations, as it is challenging to maintain discipline in your department if you do not follow these 100%.
- Take responsibility for your actions and show you are accountable.
- If standards are not maintained, follow up appropriately so that your team members know that misbehaviour is not acceptable.
- Be honest with regard to the information that you give and do not distort (change) information that you share with others.
- Show a positive attitude at all times whilst on duty and be ready to support any team members that need assistance.
- Show your superiors that you want to improve and get better – ask for help and training if you have difficulties.
- Demonstrate respect to guests and colleagues at all times.
- Create a supportive and respectful environment within your department and lead by example so that your team members have a role model.
Laundry and Housekeeping Supervisor
Position Circumstances
- Career Category: Admin / Supervisory, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
Duties & Responsibilities:
- The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.
- Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Knowledgeable on hotel facilities and services to assist guests as appropriate.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
- Properly sorted for washing and drying
- Properly counted, marked and sorted
- Properly cleaned and according to the corresponding laundry list
- Examine tear, stains and missing accessories due to processing and that these be remedied and replaced.
- Promptly and efficient collection and delivery.
- Maintains quality in cleaning and finishing and sees to it that systems and procedures are being followed.
- Ensures that all equipment is used and being cleaned properly, refer to the Executive Housekeeper any unusual sound or defects of the equipment.
- Maintains daily production report and sees to it that all equipment used at its maximum output not necessarily over loading the same.
- Helps in marking, sorting, spotting, etc. whenever necessary.
- Ensure cleanliness, proper handling and maintenance of work area and equipment.
- Responsible for resolving all operational problems that occurs within the section.
- Make certain that all assignments are completed by the end of all employee shifts.
- Ensures that the incoming shift is aware of the status of all assignments before the commencement of work.
- Checks and controls the quality of output from the Laundry as a whole.
- Ensures the availability and adequate supply of all housekeeping linen, F&B linen and uniforms as required.
- Ensures constant clear and open communication lines are kept with the Linen Room Supervisor in relation to their requirements.
- Ensures that at all times laundry equipment is kept in a clean state.
- Ensures that at all times the Laundry, as a whole is clean and organized.
- Ensures that adequate supplies of cleaning chemicals and supplies are kept at all times.
- Ensures that the logbook is read on a daily basis and all problems are resolved.
- Train new laundry staff in all operation and activities.
- Reinforce quality control on standard procedures for all laundry operations activities to ensure a consistent high and quality service.
- Delegate work to all personnel.
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- At least 2-3 years experiences in the role of Housekeeping Supervisor.
- Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
- Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
- Ability to operate a computer, phone and other office equipment.
- Attention to details with good organizational and efficient time management skills.
- Previous experience of working on a luxury property.
- Able to stay on an island
Spa Therapist
Position Circumstances
- Career Category: Other
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
Duties & Responsibilities:
- Conducting guest therapies and treatments when required.
- Performing Yoga classes and design bespoke programs for guests.
- Deal with all guests who visit the spa sanctuary and handle therapies and consultations.
- Follow spa SOPs and guidelines.
- Liaise with the Spa Manager to ensure the guests receive the high standards of service expected.
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- At least 1-2 years experiences in the role of Spa Therapist
- Qualified Yoga Instructor.
- Preferably a degree in physiotherapy or spa field.
- Preferably experienced with wellness retreats.
- Enthusiastic with a passion for customer service.
- Previous experience of working on a luxury property.
