Head of Legal and Compliance Department (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Ensure compliance with regulatory requirements or limitation.
- Establish compliance control system and procedures prevent from non-compliance risks and to address swiftly any potential regulatory compliance issues or concerns.
- Act as the liaison between the reporting entity and the FIU in matters relating to compliance with the provisions of the present Law and any other legislations with respect to money laundering or financing of terrorism.
- Ensuring Appropriate AML/CFT procedure including customer acceptance policy, customer due diligence, record keeping on-going monitoring, reporting of suspicious transaction and combating the financing of terrorism are implemented effectively.
- Compliance with the AML/CFT legal and regulatory requirements.
- All employee are aware of AML/CFT measure including policies, control mechanisms and channel of reporting to ensure the effectiveness of such measures.
- Identification of money laundering and financing of terrorism risks associated with new products or services or arising from the bank’s or financial institution’s operational charges, including the introduction of new technology and process.
- Cooperation with other individuals and areas involved in compliance controls, such as, but not limited to, Finance and Reporting, Accounting, and Legal Departments.
- Involve in the “Whistle Blowing” procedure for handle the reports confidentially, inform the independent Board member and take appropriate action to resolve the issue.
- Prepare report to independent board of directors regarding compliance status of the company and other tasks assigned by independent directors for compliance
- Review LOLC’s loan agreements with lenders and other MOUs to ensure terms and conditions are valid and comply with relevant laws and regulations.
- Manages and follows up of all legal process and procedure for the Branches and Head Office.
- Review LOLC’s Board and shareholder resolutions to ensure it is valid and legal binding.
- Update management and relevant department on any changes of laws and regulations related to MDI business such as NBC regulations, land law, contract law, international business law, labor law, etc.
- Update management and Board of Director on legal affairs and recommend corrective actions when needed.
- Take lead in processing for licenses, patent tax and other letters with government authorities when required.
- Performance other tasks as assigned by management.
- BA/MBA Degree in law, or related fields.
- Minimum 5 years experiences related to Legal and compliance with financial institutions.
- Very knowledgeable of banking regulatory requirements.
- Very good understanding of legal and court case procedures.
- Good analytical and skepticism skills.
- Good leadership and can manage multiple tasks at the same time.
- Good written and verbal communication in English.
Digital Banking Acquisition Management Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Develop and implement effective sales strategies to acquire new users, merchants, and partners, and increase the usage of digital banking services among the recruited merchants.
- Strategize to identify and onboard potential target merchants and build strong relationships with merchants to ensure a seamless acquisition process and ensuring comply with policies and procedures with clearly understand the usage of digital banking services.
- Drive revenue growth by identifying sales opportunity of acquiring and onboarding merchants with ensuring the continuous growth of the merchants.
- Undertakes regular market visits to identify and recruit potential clients, value-merchants and partners for digital products and determine potential cross sells to other products and services.
- Influence and sell concepts internally while driving streamlined decision-making process across partners. Build compelling business cases around market opportunities and partnerships.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep active transactions.
- Closed collaboration with marketing and relevant departments to develop and implement the marketing promotion and campaign on payments services and digital products to raise awareness to public and making mobile banking be on top of customer’s mind.
- Lead, direct and manage the digital banking sales team, setting the performance targets and ensuring the team is motivated and equipped to meet the goals.
- Track and analyze key metrics related to merchant acquisition and team performance.
- Direct and drives branches to identify and onboard value-merchants to achieve plan by motivating and coaching.
- Update the competitor’s activities in the market and consolidate the collected feedback from customers and reporting to manager.
- Plan and execute major national events, programs, and activities aimed at driving merchant acquisition.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Perform other duties as assigned by Head of Digital Banking Department.
- Bachelor’s degree in marketing, Business, or a related field.
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills and experience with customer segmentation and market research.
- Excellent communication and collaboration skills.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
Senior Digital Banking Retention Advisor (2 Positions)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assist in developing and execute effective retention strategies to retain existing users, merchants and partners to boost customer loyalty and reduce churn by enhancing the engagement with digital banking services and officering personalized solutions.
- Lead and manage the digital banking retention team under, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
- Undertake regular market visits to engage with merchants and ensure they remain active. And identify potential cross-sell opportunities and monitor merchant activity to maximize engagement.
- Monitor churn rates, identify at-risk customers, implement solutions on retention metrics to senior management and suggest enhancements.
- Support RMs and BMs to develop plan and execute for mobile banking and merchant retention by monitoring the performance regularly and pushing branches to drive the customers/merchant’s active rate to achieve of business goals.
- Supervising branch operations, including sales, customer service, and administration.
- Provide training to build the capacity of teams to ensure that the team understands how retain new and existing merchant for long-term growth and activity.
- Managing and mentoring staff to achieve performance goals.
- Monitor industry trends, competitor activities, and customer needs to identify opportunities for improvement and process enhancements. Use data-driven insights to understand market trends and customer behavior.
- Consolidate customer feedback and propose solutions to management for continuous improvement.
- Direct and motivate branches to identify and nurture valuable merchants, ensuring that goals are met through coaching and active monitoring.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Performs other duties as assigned by the Management from time to time.
- Bachelor’s degree in marketing, Business, or a related field.
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills and experience with customer segmentation and market research.
- Excellent communication and collaboration skills.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
Senior Training and Development Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Conduct training needs assessments to identify skill gaps, particularly among branch staff.
- Design and implement effective training programs and curricula tailored to business needs.
- Formulate training design and materials development by determining participants and sets behavioral training objective, working cross departments for training courses contents, determine the most appropriate methodologies to be used.
- Coordinate training sessions, workshops, and e-learning modules.
- Monitor and evaluate training effectiveness and make data-driven improvements.
- Maintain accurate records of employee training activities and prepare monthly training reports.
- Provide post-training follow-up and coaching to reinforce learning.
- Collaborate closely with branch managers to support staff development and performance improvement.
- Promote a strong learning culture throughout the organization.
- Stay updated on industry trends and incorporate best practices in training methods.
- Other tasks assigned by Training and Development Unit Manager/Head of HR.
- Bachelor’s degree in human resources, Education, Business Administration, or a related field.
- Minimum of 2 years of experience as a trainer in a development-oriented institution.
- Good communication and report writing skills, with proficiency in spoken and written English.
- Good knowledge of credit products is an advantage.
- Computer literate, with proficiency in Microsoft Word, Excel, and PowerPoint.
- Demonstrates resilience and motivational skills.
- Strong planning and organizational skills.
- Excellent team player.
Senior Asset Backed Finance Officer (4 Positions)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assist Asset Baked Unit Manager in training asset backed team about their job roles
- Train branch staffs on sale strategies and techniques.
- Prepares and leads special promotion plans in his areas/location/region.
- Cooperate with BM to assign finance sales advisor-asset backed to visit car and motor dealers.
- Provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools and factory zones to attract the new and existing clients.
- Pushes and leads finance sales advisor-asset backed, head of finance sales advisor, and Branch Managers to make a good relationship with dealers closely.
- Visit branches to find the issues and support in pushing sales and growth of asset backed finance.
- Conduct the field visit to survey the market, direct strategy and guide branch staffs, BMs on how to achieve plans.
- Closely monitor disbursement plan, achievement Vs plan and take corrective actions to improve branch performance.
- Visit car dealers to make good relationship to increase more inquiries and have some talk to get some related information.
- Calls to follow up and receive the calling with finance sales advisor-asset backed, head of finance sales advisor, and Branch Managers for sale consultations, obstacles and solutions.
- Closely monitor and follow up all inquiries with branches or dealers.
- Perform other tasks assigned by Head of Business/Asset Backed Unit manager.
- Bachelor Degree in Finance and Banking, Economics and other related field.
- At least 2 year-experiences in leasing or credit fields.
- Know the leasing markets and has good relationships with dealers.
- Can speak and write English
- Have good computer skills
- Good inter-personal skills.
- Can travel to branches in provinces.
Internal Auditor (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office.
- Perform regular branches and head office audit.
- Prepare audit report indicating the findings and recommendations for supervisor’s review.
- Evaluate the effectiveness and efficiency of internal control system, risk impact and recommend improvement.
- Conduct compliance check to ensure internal policies and law and regulation are fully complied.
- Ensure accurate and sufficient documentation exists for supervisor review.
- Perform preliminary data analysis and provide ideas on the result of the data analysis.
- Conduct audit follow up.
- Ensure assigned tasks are completed within budgeted time for every audit.
- Perform other tasks assigned by manager.
- Bachelor’s Degree in accounting and related field is required.
- At least 1 year of audit experience or 2 years work MFIs/bank experience is priority.
- Knowledgeable in MS Word, MS excel and power point.
- Understanding of accounting and MFIs/Bank operation.
- High level of written and oral communication skill.
- Honesty, accountability hard working and commitment.
- Ability to work independently, safeguard confidential information and great attention to detail to meet the deadline.
- Creative skill, strong problem solving and sound judgment and good decision making.
- Willing to learn new things and adapt to new working environment.
ប្រធានផ្នែកគាំទ្រដោះស្រាយបំណុល (1 Position)
Position Summary Expectations - Duties, Responsibilities
ទីតាំង ការិយាល័យកណ្តាល
- វិភាគប្រតិបត្តិការរបស់ការិយាល័យសាខាដែលមានស្រាប់ និងកំណត់ផ្នែកសម្រាប់កែលម្អគោលនយោបាយ និង យុទ្ធសាស្ត្រនៃឥណទាន និងការប្រមូល។
- រៀបចំផែនការ និងកាលវិភាគការងារប្រចាំខែ និងគោលដៅដោយមានការពិភាក្សា និងអនុម័តពីនាយកនាយកដ្ឋានឥណទាន។
- រៀបចំផែនការ គ្រប់គ្រង និងតាមដានប្រាក់កម្ចីដែលបានចេញសម្រាប់អិលអូអិលស៊ីទាំងមូល។
- ពិនិត្យ ប្រមូល រៀបចំ និងផ្តល់អនុសាសន៍ដល់នាយកនាយកដ្ឋានឥណទានអំពីការងារប្រចាំឆ្នាំ និងផែនការហិរញ្ញវត្ថុ/ថវិកានៃក្រុមគាំទ្រដោះស្រាយបំណុល។
- ត្រួតពិនិត្យ និងតាមដានមូលហេតុនៃបញ្ហា និងណែនាំនាយកសាខា និងមន្ត្រីគាំទ្រដោះស្រាយបំណុលសម្រាប់វិធានការបង្ការបន្ថែមទៀតនៅក្នុងតំបន់ប្រតិបត្តិការ។
- ប្រគល់របាយការណ៍ទៅនាយកនាយកដ្ឋានឥណទានដើម្បីចាត់វិធានការ/អនុម័ត។
- ជួយក្នុងការបង្កើតផែនការទូទាត់/ផែនការស្ដារគណនីដែលខូច និងយុទ្ធសាស្រ្ត។
- ជួយក្នុងការផ្តល់ និងប្រឹក្សាដំណោះស្រាយបច្ចេកទេសដល់មន្ត្រីគាំទ្រដោះស្រាយបំណុល ដើម្បីដោះស្រាយបញ្ហា ប្រាក់កម្ចីនៅពេលមានការស្នើសុំ។
- ជួយក្នុងការផ្តល់ជំនួយផ្នែកច្បាប់ដល់មន្ត្រីគាំទ្រដោះស្រាយបំណុល។
- អភិវឌ្ឍសមត្ថភាពដែលមានស្រាប់របស់បុគ្គលិក ដោយការពង្រឹងលើជំនាញបច្ចុប្បន្ន និងអភិវឌ្ឍជំនាញថ្មី ដែលមាន សារៈសំខាន់ចំពោះការផ្លាស់ប្តូរការគ្រប់គ្រងជាក់ស្តែង។
- បំពេញការងារបន្ថែមតាមការចាត់តាំងរបស់នាយកនាយកដ្ឋានឥណទាន។
- បរិញ្ញាបត្រ/អនុបណ្ឌិត ផ្នែកទីផ្សារ ហិរញ្ញវត្ថុ និងធនាគារ ការគ្រប់គ្រង ឬសមមូល។
- មានបទពិសោធន៍យ៉ាងតិច ០៥ ឆ្នាំក្នុងការប្រមូលបំណុល។
- មានសមត្ថភាពខ្ពស់ក្នុងការបញ្ចុះបញ្ចូលអ្នកដទៃឱ្យផ្លាស់ប្តូរគំនិត ឬអាកប្បកិរិយារបស់ពួកគេ។
- សមត្ថភាពខ្លាំងក្នុងការទទួលស្គាល់ប្រតិកម្មរបស់អ្នកដទៃ និងការយល់ដឹងពីមូលហេតុដែលពួកគេមានប្រតិកម្មដូចដែលពួកគេធ្វើ។
- មានជំនាញទំនាក់ទំនងខ្លាំង (អាចនិយាយ និងសរសេរខ្មែរ និងអង់គ្លេស)។
- ភាពជាអ្នកដឹកនាំខ្លាំង ការលើកទឹកចិត្ត ការធ្វើផែនការ និងជំនាញគ្រប់គ្រង។
មន្រ្តីសេវាព័ត៌មានតាមទូរសព្ទ (1 Position)
Position Summary Expectations - Duties, Responsibilities
ទីតាំង ការិយាល័យកណ្តាល
- ទទួលទូរសព្ទ និងឆ្លើយតបនូវរាល់សំនួររបស់អតិថិជន និងសាធារណៈជន ទាក់ទងនឹងផលិតផល និងសេវាកម្ម
- ទទួលស្វាគមន៍ និងមានទំនាក់ទំនងល្អជាមួយអតិថិជន ថ្នាក់គ្រប់គ្រង និងបុគ្គលិកទាំងអស់។
- ទទួលនូវរាល់ការត្អូញត្អែរ និងបណ្តឹងតវ៉ា តាមរយៈទូរសព្ទ ឬផ្ទាល់មាត់ ឬអ៊ីម៉ែល
- កត់ត្រា-បញ្ញូលទិន្នន័យនៃព័ត៌មានពីការត្អូញត្អែរ (Complaints) របស់សារធារណជន អិតិថិជន បុគ្គលិកចូលក្នុងប្រព័ន្ធ (E-complaint) ហើយរាយការណ៍ជូនថ្នាក់គ្រប់គ្រងផ្ទាល់ និងសមត្ថកិច្ចពាក់ព័ន្ធឲ្យបានទាន់ពេលវេលា និង follow up ជានិច្ច ដើម្បីប្រាកដថារាល់បណ្តឹងតវ៉ាត្រូវបានដោះស្រាយ
- ធ្វើការងារផ្សេងៗទៀតដែលចាត់ចែងតាំងដោយអ្នកគ្រប់គ្រង។
- មានបទពិសោធន៍យ៉ាងតិច១ឆ្នាំជាមន្រ្តីសេវាអតិថិជនជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុ ឬធនាគារ។
- បេក្ខជនត្រូវបានលើកទឹកចិត្តឲ្យដាក់ពាក្យ។
- មានជំនាញល្អក្នុងការទំនាក់ទំនង និងជាអ្នកផ្តល់យោបល់ (ស្ទាត់ជំនាញក្នុងការនិយាយ និងសរសេរជាភាសាខ្មែរ អាចនិយាយ និងសរសេរជាភាសាអង់គ្លេសកាន់តែប្រសើរ)។
- យ៉ាងហោចណាស់កំពុងសិក្សាថ្នាក់បរិញ្ញាបត្រឆ្នាំទី៤ លើជំនាញដែលពាក់ព័ន្ធ។
- មានជំនាញក្នុងការដោះស្រាយបញ្ហា។
- ខិតខំប្រឹងប្រែងធ្វើការ និងអាចធ្វើការតាមវេនដែលតម្រូវឱ្យ។
