Property Manager
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
This role is based at the Head Office and is responsible for overseeing the operations of multiple properties under our management portfolio. The Property Manager will coordinate with on-site teams, support client communications, ensure service quality, and assist in standardizing property management procedures across sites.
- Act as the main point of contact for property owners, landlords, and key clients
- Supervise and guide on-site Building Managers and Executives across multiple locations
- Monitor property operations to ensure compliance with company standards and service agreements
- Review and approve monthly reports, budgets, and maintenance plans submitted by site teams
- Support procurement of service vendors and review contract performance.
- Assist with SOP development, documentation control, and property system standardization.
- Conduct site audits and inspections periodically to ensure upkeep and quality control
- Assist in handling escalated issues related to tenancy, maintenance, or legal compliance
- Lead or support new property takeovers, mobilization, and handover processes
- Coordinate with internal departments including Finance, HR, and Compliance to support smooth operations
- Identify gaps in operations and suggest improvements to systems and workflows
- Prepare summary reports for senior management or external clients as needed
- Bachelor’s degree in Property Management, Real Estate, Business, or related field
- Minimum 3-4 years of experience in property or facilities management, including oversight of multiple sites
- Strong leadership and coordination skills
- Solid understanding of building systems, vendor management, and property regulations
- Comfortable working with reports, budgets, and contract terms
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office; experience with property management systems is an advantage
- Able to travel for site visits when require
- Fluency in English and Khmer.
Building Manager
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
To ensure the efficient, safe, and cost-effective operation, maintenance, and management of a building or property. This includes overseeing daily facility operations, managing maintenance and repair activities, ensuring compliance with safety regulations, coordinating with tenants or occupants, and supervising contractors or facility staff to maintain a high standard of functionality and appearance
- Oversee daily operations of the building, ensuring all facilities and services function smoothly and efficiently.
- Supervise maintenance and repair activities for HVAC, electrical, plumbing, and structural systems.
- Coordinate with contractors and service providers for scheduled and emergency maintenance.
- Manage budgets and expenses related to building operations, maintenance, and utilities.
- Ensure compliance with health, safety, and building codes, as well as company policies.
- Conduct regular inspections of the premises to identify and resolve potential issues.
- Handle tenant or occupant requests, complaints, and inquiries professionally and promptly.
- Monitor security systems and manage access control procedures.
- Maintain records and reports, including maintenance logs, inspection reports, and vendor contracts.
- Understand all rules and regulations outlined for tenants, including use of common areas, access hours, safety protocols, and emergency procedures.
- Be familiar with move-in/move-out procedures and coordinate logistics accordingly.
- Enforce housekeeping standards, waste management rules, and sustainability practices specified in the handbook.
- Communicate and explain policies regarding parking, deliveries, signage, and visitor management.
- Ensure tenants are aware of complaint and service request procedures, and manage responses accordingly.
- Monitor compliance with the handbook and take corrective actions when tenants breach policies.
- Understand the technical and safety standards for renovation or interior works by tenants.
- Ensure that fit-out works follow design, electrical, mechanical, fire protection, and structural requirements.
- Coordinate with tenants and contractors on approval processes, including submission of drawings, permits, and insurance.
- Monitor ongoing fit-out works for compliance with building policies, timelines, and safety requirements.
- Enforce rules regarding working hours, noise control, debris disposal, and protection of common areas during fit-out.
- Manage the handover and takeover of premises before and after works, including condition reports and defect checks.
- Plan and oversee building improvements, upgrades, or renovations as needed.
- Ensure cleanliness and hygiene of common areas and coordinate with cleaning staff or vendors.
- Evaluate employee performance and provide necessary direction, correction, or additional training.
- Prepare emergency response plans and coordinate fire drills or safety training.
- Provide 24/7 support for site operations, ensuring swift resolution of any issues.
- Perform related tasks as required.
- Bachelor's degree in a relevant field such as facilities management or engineering.
- Bachelor's degree in a relevant field, such as facilities management, engineering, or business administration.
- Minimum of 3 years of experience as a building manager or in a similar role.
- Strong knowledge of building systems, maintenance procedures, safety regulations, and building codes.
- Excellent communication and interpersonal skills for effective interaction with tenants, contractors, and other stakeholders.
- Strong leadership, critical thinking, and problem-solving skills.
- Proficiency in using computer systems and software for building management.
- Familiarity with management software and security systems.
- Fluency in written and spoken English.
Building Supervisor
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
The Building Supervisor is responsible for overseeing the daily operations and maintenance of the building. This includes managing repairs, supervising contractors, ensuring safety and cleanliness, and supporting tenants' needs.
- Monitor the overall condition of the building and common areas
- Coordinate and supervise maintenance and repair work
- Handle tenant complaints and requests professionally and promptly
- Ensure cleanliness and security of common areas and facilities
- Check that fire safety, security, and building systems (e.g., plumbing, electrical, HVAC) are functioning correctly
- Keep detailed records of all maintenance work and system performance
- Assist with budgeting, procurement of supplies, and equipment maintenance planning
- Assist with building inspections and compliance with local regulations
- Monitor contractors and service providers to ensure work is completed on time and up to standard
- Supervise in-house technicians and external contractors to ensure work meets technical and safety standards
- Manage and monitor contractors and service providers to ensure quality work and timely completion
- Respond quickly to breakdowns or emergencies involving building systems
- Train and supervise junior maintenance staff or technicians
- Perform related tasks as required.
- Bachelor's degree in a relevant field such as facilities management, engineering.
- Proven experience in building supervision, facility management, or related field
- Good knowledge of building systems and maintenance procedures
- Strong problem-solving and organizational skills
- Basic computer skills for reporting and communication
- Able to work independently and handle emergencies
- High school diploma or equivalent; technical/vocational training is a plus Good communication skills, both verbal and written, in English and Khmer.
Building Executive
Position Summary Expectations - Duties, Responsibilities
Location: Sihanoukville
Job Purpose:
The purpose of building an executive position is to establish strong, strategic leadership within an organization that can guide its overall direction, ensure operational efficiency, and drive long-term success
- Assist in the daily management and operations of the building, ensuring smooth functioning of all facilities.
- Conduct regular inspections of the premises to identify maintenance needs, safety hazards, or cleanliness issues.
- Coordinate with contractors and service providers for repairs, maintenance, and servicing of mechanical, electrical, and plumbing systems.
- Monitor building systems such as elevators, fire alarms, lighting, and HVAC to ensure proper operation.
- Handle tenant or occupant requests, complaints, and feedback professionally and efficiently.
- Ensure security procedures are followed and report any safety or security concerns to the management.
- Maintain records and reports related to building maintenance, service schedules, and utilities.
- Support the Building Manager in budgeting, vendor management, and project coordination.
- Assist in emergency preparedness and response, including fire drills and first aid arrangements.
- Monitor and ensure that all service and maintenance contracts are reviewed on or before due dates.
- Understand all rules and regulations outlined for tenants, including use of common areas, access hours, safety protocols, and emergency procedures.
- Assist the BM with fit-out works.
- Assist the BM in maintaining the defect list and liaising with main contractors to ensure timely execution of repair and maintenance work.
- Oversee cleaning and landscaping services, ensuring high standards of hygiene and presentation.
- Perform related tasks as required.
- Bachelor's degree in a relevant field such as facilities management or engineering.
- Minimum of 2 years of experience in property management or a related field.
- Mature, initiative-driven, self-motivated, and capable of working independently.
- Strong leadership skills with critical thinking and result-oriented behavior.
- Proficient in using computers and possess strong written and oral communication skills.
- Proficient in written and verbal communication in English and Khmer.
- Ability to resolve problems and queries quickly and efficiently.
Customer Relations Officer
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
A Customer Relations Officer (CRO) is the primary contact between a company and its customers, ensuring high satisfaction, loyalty, and business growth by building strong relationships, addressing complaints, and enhancing customer experience.
- Customer Interaction and Support
- Respond to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints in a timely and professional manner.
- Relationship Management
- Build and maintain positive relationships with customers to encourage repeat business.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Problem Resolution
- Investigate and solve customer issues by coordinating with relevant departments.
- Record complaints and actions taken for tracking and quality improvement.
- Customer Feedback and Insights
- Gather customer feedback and analyze trends to suggest improvements to products or services.
- Report common issues to management for potential product or service enhancements.
- Record Keeping and Documentation
- Maintain detailed and accurate customer records using CRM software.
- Document interactions, feedback, and issue resolutions for future reference.
- Cross-functional Coordination
- Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
- Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
- Compliance and Policies
- Ensure customer service activities comply with company policies and legal requirements.
- Stay updated on company policies, procedures, and product knowledge.
- Perform other tasks as assigned by the Supervisor.
- Bachelor's degree in a relevant field, such as facilities management, engineering, or business administration.
- A minimum of 1 year of relevant work experience in property management.
- Ability to adapt to a flexible working environment.
- Knowledge of building maintenance practices.
- Proficiency with internet and Microsoft Office applications.
- Strong communication and multitasking skills.
- Ability to resolve problems and queries efficiently and promptly.
- Good written and verbal communication skills in English and Khmer.
