Resort Doctor
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- Attend to guest and staff medical issues on call and through regular surgery hours.
- Attend as team lead to any emergency medical situations.
- Liaise with hospitals and local authorities on medical issues and legal requirements.
- Issue sick certificates for staff and authorise hospital visits or third party requirements.
- Update island emergency procedures as and when required.
- Maintain accurate and confidential records for all patients using HR software.
- Conduct Health and Safety education, awareness and training for staff on an ongoing basis.
- Involvement in community activities and support the work of the Song Saa Foundation.
- Degree in General Medicine and Professional License to practice medicine
- At least 2 years general physician experience
- Fluent written and spoken English
Housekeeping Supervisor
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.
- Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Knowledgeable on hotel facilities and services to assist guests as appropriate.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
- Properly sorted for washing and drying
- Properly counted, marked and sorted
- Properly cleaned and according to the corresponding laundry list
- Examine tear, stains and missing accessories due to processing and that these be remedied and replaced.
- Promptly and efficient collection and delivery.
- Maintains quality in cleaning and finishing and sees to it that systems and procedures are being followed.
- Ensures that all equipment is used and being cleaned properly, refer to the Executive Housekeeper any unusual sound or defects of the equipment.
- Maintains daily production report and sees to it that all equipment used at its maximum output not necessarily over loading the same.
- Helps in marking, sorting, spotting, etc. whenever necessary.
- Ensure cleanliness, proper handling and maintenance of work area and equipment.
- Responsible for resolving all operational problems that occurs within the section.
- Make certain that all assignments are completed by the end of all employee shifts.
- Ensures that the incoming shift is aware of the status of all assignments before the commencement of work.
- Checks and controls the quality of output from the Laundry as a whole.
- Ensures the availability and adequate supply of all housekeeping linen, F&B linen and uniforms as required.
- Ensures constant clear and open communication lines are kept with the Linen Room Supervisor in relation to their requirements.
- Ensures that at all times laundry equipment is kept in a clean state.
- Ensures that at all times the Laundry, as a whole is clean and organized.
- Ensures that adequate supplies of cleaning chemicals and supplies are kept at all times.
- Ensures that the logbook is read on a daily basis and all problems are resolved.
- Train new laundry staff in all operation and activities.
- Reinforce quality control on standard procedures for all laundry operations activities to ensure a consistent high and quality service.
- Delegate work to all personnel.
- At least 2-3 years experiences in the role of Housekeeping Supervisor.
- Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
- Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
- Ability to operate a computer, phone and other office equipment.
- Attention to details with good organizational and efficient time management skills.
- Previous experience of working on a luxury property.
- Able to stay on an island
Guest Experience Attendant
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
- Maintain a high level of knowledge about Song Saa Private Island facilities, guest experiences and services. To be prepared to answer any guest enquiries and questions. A constant source of information offering their assistance to all guests and colleagues.
- Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay. Overseeing daily guest communication.
- Preparing the guest personalized itinerary.
- Servicing all guest requirements and be a source of information on guest activities, experiences and food & beverage.
- Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
- Resolving guest complaints to the guest’s satisfaction within your level of authority, ensuring these issues are feedback to the staff to ensure that these incidents aren’t repeated
- Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
- Qualification & Experiences:
- A minimum of 2 year’s experience in a similar role in a 5star luxury hotel/resort environment.
- Strong problem solving skills, ability to handle difficult situations and guests.
- Excellent English communication and interpersonal skills.
- Able to live in a remote location and appreciation for island lifestyle.
- Is able to work in any given shifts.
- Ability to work in a remote location of island life
- Knowledge & Competencies
- Highly motivated and good interpersonal skills
- Easily adapt to unpredictable events and work under pressure
- Ability to remain calm during challenging situations.
- Pro-active and reliable
- Customer Focus
- Team Work
Food & Beverage Attendant
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
- Serving food and beverages to guests in the assigned outlet ensuring that the highest standards are established and maintained.
- Ensuring guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
- Undertaking table service and service preparation within a specified F&B outlet.
- Identifying potential problems and ask for assistance before breakdown occurs.
- Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
- Qualification & Experiences:
- Minimum 2 years’ experience at a similar position in a luxury hotel/resort.
- Knowledge of Food and Beverage products, menus and standards of service.
- Excellent English communication skills
- Able to live in a remote location and appreciation for island lifestyle.
- Knowledge & Competencies
- Highly motivated and good interpersonal skills
- Easily adapt to unpredictable events and work under pressure
- Pro-active and reliable
- Customer Focus
- Team Work
Commiss I
Position Summary Expectations - Duties, Responsibilities
Location: Koh Rong
- Consistently offer professional, friendly and proactive
- Guest service while supporting fellow colleagues
- Assist in the preparation and service of all food items for a la carte and or buffet menus according to hotel recipes and standards
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Have full knowledge of all menu items, daily features and promotions
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned.
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm
- And courteous at all times.
