Head of Marketing Department (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Marketing and Branding:
- Develop marketing plans and strategies including advertising, communications, and brand positioning.
- Ensure LOLC’s brand message is strong and consistent across all channels and marketing efforts such as events, email campaigns, web pages and promotional materials.
- Build brand awareness and positioning.
- Coordinate with sales team to boost LOLC’s branding and promote the institution and its products and services.
- Actively involved in advertising, promotion, and public media relations.
- Digital Marketing:
- Develop overall digital marketing strategy.
- Plan and control the company's social media channels and company website.
- Monitor the primary marketing metrics to establish the effectiveness of online advertising
- Oversee digital campaign plans to ensure they are innovative, brand led and effective.
- Analysis of end-to-end consumer experience in different digital channels.
- Customer Services:
- Develop customer service standards and guidelines.
- Create a culture and processes which achieve business goals and objectives with regards to better customer service.
- Identify new tools and technologies to better serve the customer.
- Drive better client satisfaction through improving service.
- Monitor customer service implementation at branch levels to ensure good customer services are provided to clients and minimize the client’s waiting time
- Contact Center:
- Manage the day to day performance of the contact center team to deliver a best class services.
- Enhance the First Call Resolution to clients.
- Act as the Voice of the Customer across the company by summarizing and presenting the common clients’ issues to management for solutions.
- Prepare monthly complaint report and present to management.
- Act as focal person in dealing clients complaint to NBC.
- Research:
- Guide research team to conduct regular researches in order to learn about competitors’ product features, clients’ demand, and other external factors that may affect LOLC’s business.
- Conduct SWOT analysis for LOLC by analyzing the strategic position of LOLC compared to the industry.
- Manage the on-going monitoring and reporting of LOLC market share in the microfinance sector.
- Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
- Master Degree/Bachelor Degree in Marketing, Business Administration, or related field.
- At least 5-year experiences in leading marketing and branding with financial institution.
- Strong branding and design concept.
- Sound Knowledge of customer service standard.
- Strong interpersonal and communication skills with the ability to adjust with different types of audiences.
- Strong initiatives and attention to detail.
- Ability to use design software.
- Familiarity with emerging issues related to microfinance in Cambodia.
Senior Business Officer (5 Positions)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assis Business Unit Manager to train/support business officer on how to perform their job well.
- Assist Business Unit Manager to analyze and monitor branch performance and staff productivity.
- Conduct daily, weekly, and monthly follow up on branch disbursement plan and actual disbursement.
- Analyze FSA’s Productivities and provide strategy to improve their productivity if needed.
- Assist Business Unit Manager to monitor branch disbursement by products especially GL, IL, SME…etc.
- Alert and visit branches whose performances are below targets.
- Assist Business Unit Manager to provide strategic directions and coaching to Branch staffs to well manage the branch and grow the business.
- Assist to allocate operational plan to branch offices follow the business plan as approved by the Board.
- Assist Business Unit Manager to conduct research/review on competitors’ products and service and analyze.
- Provide strategic support to branches on sales of loan products and push branches to increase their loan portfolio, clients and productivities.
- Provide strategic support on savings/deposit collections to branches to increase the deposit portfolio.
- Provide strategic support on promotion techniques to attract the customers.
- Perform other tasks assigned by Business Unit Manager/management.
- BA in Marketing, Finance and Banking, Management or equivalence.
- Minimum 3-year experiences in managing small retail banking financial operations.
- Having good business strategies.
- Familiar with emerging issues related to microfinance industry in Cambodia.
- Computer literate in spreadsheet, database and work processing programs.
- Good English communication - written and oral communication skills.
Senior Research Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
- Conduct market demand survey to keep track of the market trends on financial products.
- Conduct marketing research studies and analyze findings.
- Conduct feasibility studies on new products and services opportunities.
- Conduct monitoring and evaluation on financial services and related projects.
- Conduct microfinance environmental analysis and competition analysis.
- Develop research proposal.
- Write research reports focus mainly on finding and present result to the management.
- Assist management in develop and update market research manual.
- Assist in business analysis by using Power BI tool.
- Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
- Perform other tasks assigned by management.
- Bachelor’s Degree in Marketing, Management, Social Science or equivalent.
- 02 year-experiences in research (field research, data collection, analysis), preferably with financial industry.
- Interviewing skills and capacity to carry out research.
- High motivation, initiative, willing, and able to travel to field.
- Good problem solving and analysis skills.
- Good computer literacy (Ms. Office, SPSS, Power BI, Google Form, Microsoft Form, and relevant applications)
- Good command in English is preferred.
- Ability to work independently.
- Hard-working and able to work under pressure.
Senior Officer-Java Developer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Design, develop, and maintain secure, scalable Java-based backend services and RESTful APIs.
- Implement integration solutions using ESB while ensuring data confidentiality and message integrity.
- Support the development and maintenance of mobile backend services aligned with secure architecture practices.
- Apply OWASP Top 10 principles throughout the SDLC, focusing on input validation, authentication, and access control.
- Participate in system architecture design, documentation, and secure code reviews.
- Conduct logging, monitoring, and mentor junior developers on security and coding best practices.
- Design and maintain databases with encryption and access control.
- Monitor and validate system configurations and integrations based on IT security policy.
- Evaluate and recommend system improvements focused on performance, security, and maintainability.
- Support ad hoc tasks from management, including urgent patching and audit preparedness.
- Stay current with Java technologies, frameworks, and security practices.
- Bachelor’s degree in computer science, Software Engineering, or a related field.
- Minimum 3 years of experience in secure Java/J2EE development (Spring Boot, Hibernate, REST APIs).
- Proven experience with low-code or no-code Enterprise Service Bus (ESB) platforms in secure system integration and orchestration will be considered a strong advantage.
- Proficient in secure coding practices, OWASP Top 10, and threat modeling.
- Deep understanding of REST API authentication mechanisms including OAuth 2.0, JWT, and TLS encryption.
- Familiarity with secure DevOps practices including CI/CD, containerization, and automated security testing.
- Proficiency in modern mobile architecture patterns such as MVC, MVVM, and Clean Architecture, with the ability to apply them effectively for scalable and maintainable application design.
- Experience in mobile application backend development and API gateway management.
- Knowledge of enterprise databases such as Microsoft SQL Server, Oracle, and MySQL with a focus on secure data handling.
- Strong analytical, debugging, and problem-solving skills.
- Excellent communication skills and ability to work collaboratively across units.
- Experience in the banking or microfinance sector is preferred.
- Fluent in written and spoken English.
- Ability to work under pressure in a fast-paced environment.
Digital Marketing Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Oversee social media strategies.
- Write content for press release, event, and news about organization.
- Write and optimize the content for the website and social networking accounts such as Facebook, YouTube, Messenger, LinkedIn, Twitter, Instagram, Google and others.
- Manage and maintain the LOLC’s website.
- Track and analyze social media traffic and provide regular internal reports.
- Fix any errors or bugs in the online content.
- Edit and post videos, and audio content to online sites.
- Create online banner adverts and oversee the pay per click (PPC) ad management.
- Develop guidelines for ongoing maintenance LOLC’s website and social media.
- Assist in graphic design.
- Perform other tasks assigned by the Unit Manager.
- BBA/MBA in Media & Communication, Marketing, Art/Design, or other related fields.
- Preferably with a minimum of 2 year-experiences in related fields.
- Skill in editing and writing content for various digital platforms.
- Knowledge in graphic design and animation design (Illustrator, Photoshop, Dream Weaver, Firework, Flash, etc) and video editing skills.
- Willing to work as a team or as an individual.
- Advance in written skills in both Khmer and English.
- Honest and excellent character with a high commitment to work under pressure.
