Building Manager
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
To ensure the efficient, safe, and cost-effective operation, maintenance, and management of a building or property. This includes overseeing daily facility operations, managing maintenance and repair activities, ensuring compliance with safety regulations, coordinating with tenants or occupants, and supervising contractors or facility staff to maintain a high standard of functionality and appearance
- Oversee daily operations of the building, ensuring all facilities and services function smoothly and efficiently.
- Supervise maintenance and repair activities for HVAC, electrical, plumbing, and structural systems.
- Coordinate with contractors and service providers for scheduled and emergency maintenance.
- Manage budgets and expenses related to building operations, maintenance, and utilities.
- Ensure compliance with health, safety, and building codes, as well as company policies.
- Conduct regular inspections of the premises to identify and resolve potential issues.
- Handle tenant or occupant requests, complaints, and inquiries professionally and promptly.
- Monitor security systems and manage access control procedures.
- Maintain records and reports, including maintenance logs, inspection reports, and vendor contracts.
- Understand all rules and regulations outlined for tenants, including use of common areas, access hours, safety protocols, and emergency procedures.
- Be familiar with move-in/move-out procedures and coordinate logistics accordingly.
- Enforce housekeeping standards, waste management rules, and sustainability practices specified in the handbook.
- Communicate and explain policies regarding parking, deliveries, signage, and visitor management.
- Ensure tenants are aware of complaint and service request procedures, and manage responses accordingly.
- Monitor compliance with the handbook and take corrective actions when tenants breach policies.
- Understand the technical and safety standards for renovation or interior works by tenants.
- Ensure that fit-out works follow design, electrical, mechanical, fire protection, and structural requirements.
- Coordinate with tenants and contractors on approval processes, including submission of drawings, permits, and insurance.
- Monitor ongoing fit-out works for compliance with building policies, timelines, and safety requirements.
- Enforce rules regarding working hours, noise control, debris disposal, and protection of common areas during fit-out.
- Manage the handover and takeover of premises before and after works, including condition reports and defect checks.
- Plan and oversee building improvements, upgrades, or renovations as needed.
- Ensure cleanliness and hygiene of common areas and coordinate with cleaning staff or vendors.
- Evaluate employee performance and provide necessary direction, correction, or additional training.
- Prepare emergency response plans and coordinate fire drills or safety training.
- Provide 24/7 support for site operations, ensuring swift resolution of any issues.
- Perform related tasks as required.
- Bachelor's degree in a relevant field such as facilities management or engineering.
- Bachelor's degree in a relevant field, such as facilities management, engineering, or business administration.
- Minimum of 3 years of experience as a building manager or in a similar role.
- Strong knowledge of building systems, maintenance procedures, safety regulations, and building codes.
- Excellent communication and interpersonal skills for effective interaction with tenants, contractors, and other stakeholders.
- Strong leadership, critical thinking, and problem-solving skills.
- Proficiency in using computer systems and software for building management.
- Familiarity with management software and security systems.
- Fluency in written and spoken English.
Assistant Head of Property Management
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
To support the Head of Property Management in overseeing the efficient operation, maintenance, and financial performance of the property portfolio, ensuring high standards of service delivery to tenants, clients, and stakeholders.
- Assist in overseeing day-to-day property management operations across multiple sites.
- Ensure properties are compliant with all safety, regulatory, and building standards.
- Ensure high standards of building maintenance, cleanliness, and functionality. Help prepare and manage property budgets and financial reports.
- Supervise property management staff, contractors, and service providers.
- Participating in property inspections or handovers.
- May represent the Head of Property Management in meetings, negotiations, and site visits as needed.
- Presenting reports, budgets, or proposals already approved by management.
- Maintain accurate documentation including leases, reports, service records, and inspections.
- Assist in implementing and updating property management policies and procedures.
- Contribute to property performance analysis and long-term asset planning.
- Conduct market research to support business strategies.
- Recommend improvements to increase property value and operational efficiency.
- Analyze property performance data and recommend improvements.
- Perform related tasks as required.
- Bachelor’s degree in Property Management, Real Estate, Business Administration, or a related field.
- Minimum 4 years of experience in property or facilities management, with 1–2 years in a supervisory or senior role.
- Strong knowledge of property management practices, building operations, maintenance procedures, safety regulations and tenancy regulation.
- Excellent communication, negotiation, and leadership skills
- Proficiency in using computer systems and software for building management.
- Ability to multitask, strong leadership, and solve problems effectively.
- Proficiency in using computer systems and software for building management.
- Ability to multitask, strong leadership, and solve problems effectively.
- Fluency in written and spoken English.
MEP Supervisor
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
The purpose of an MEP Supervisor is to oversee, coordinate, and ensure the successful execution and maintenance of Mechanical, Electrical, and Plumbing (MEP) systems on construction sites or within existing facilities. This role ensures that MEP works are carried out efficiently, safely, on time, and in compliance with quality standards and regulations.
- Supervise daily MEP work (mechanical, electrical, and plumbing) on-site to ensure high standards of quality and safety.
- Conduct regular inspections to identify potential issues and recommend corrective actions.
- Prepare daily/weekly work reports and updates for the MEP Manager or Project Manager
- Ensure the smooth operation of facilities by monitoring and reporting on equipment performance, maintenance needs, and employee performance.
- Ensure that Planned Preventative Maintenance tasks are carried out in accordance with the schedule, frequency, and task lists, and provide reports on any works required thereafter.
- Monitor staff daily activities and job completion.
- Conduct routine inspections of tasks completed by Technicians and Service Partners.
- Oversee and carry out maintenance and repair of equipment.
- Respond promptly and efficiently to all reactive issues and help desk requests.
- Review work orders, checklists, and other documentation to ensure that the work was performed correctly.
- Evaluate employee performance and conduct disciplinary actions when necessary.
- Oversee the work of employees to ensure that all projects are completed on time and within budget constraints.
- Inspect work in progress and complete work to ensure standards are met.
- Respond to emergency situations during and after hours to resolve emergency requirements.
- Bachelor's degree in a relevant field such as facilities management, engineering.
- A minimum of 2 years of experience in maintenance supervision.
- Excellent technical skills with the ability to recognize electrical, plumbing, ventilation, and mechanical malfunctions or equipment failures.
- Good communication skills, both verbal and written, in English and Khmer.
- Flexibility in responding to the demands of internal and external clients.
MEP Technician
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
An MEP Technician installs, maintains, and repairs mechanical, electrical, and plumbing systems in buildings, ensuring efficient, safe, and industry-compliant operations, minimizing downtime, and improving facility functionality and comfort.
- Install, maintain, and repair mechanical (HVAC), electrical, and plumbing systems in commercial building.
- Conduct routine inspections and preventive maintenance on MEP systems to ensure optimal functioning.
- Diagnose and troubleshoot faults in electrical panels, HVAC units, pumps, and plumbing fixtures.
- Read and interpret blueprints, technical drawings, and equipment manuals to carry out installations and repairs.
- Ensure compliance with safety codes, regulations, and company policies during all tasks.
- Coordinate with other technicians and contractors during installation or repair works.
- Document all work performed, including service reports, materials used, and time taken.
- Respond promptly to maintenance requests, emergencies, or breakdowns.
- Test and commission MEP systems to verify performance and correct operation.
- Maintain tools and equipment in proper working condition and report any damage or loss.
- Perform related tasks as required.
- High School diploma or equivalent (GED) required.
- At least 1-2 years of relevant work experience.
- Ability to resolve problems and queries efficiently and promptly.
- Proficiency in written and verbal communication skills in English and Khmer.
- Other combinations of applicable education, training, and experience that provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.
Building Executive
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
The purpose of building an executive position is to establish strong, strategic leadership within an organization that can guide its overall direction, ensure operational efficiency, and drive long-term success
- Assist in the daily management and operations of the building, ensuring smooth functioning of all facilities.
- Conduct regular inspections of the premises to identify maintenance needs, safety hazards, or cleanliness issues.
- Coordinate with contractors and service providers for repairs, maintenance, and servicing of mechanical, electrical, and plumbing systems.
- Monitor building systems such as elevators, fire alarms, lighting, and HVAC to ensure proper operation.
- Handle tenant or occupant requests, complaints, and feedback professionally and efficiently.
- Ensure security procedures are followed and report any safety or security concerns to the management.
- Maintain records and reports related to building maintenance, service schedules, and utilities.
- Support the Building Manager in budgeting, vendor management, and project coordination.
- Assist in emergency preparedness and response, including fire drills and first aid arrangements.
- Monitor and ensure that all service and maintenance contracts are reviewed on or before due dates.
- Understand all rules and regulations outlined for tenants, including use of common areas, access hours, safety protocols, and emergency procedures.
- Assist the BM with fit-out works.
- Assist the BM in maintaining the defect list and liaising with main contractors to ensure timely execution of repair and maintenance work.
- Oversee cleaning and landscaping services, ensuring high standards of hygiene and presentation.
- Perform related tasks as required.
- Bachelor's degree in a relevant field such as facilities management or engineering.
- Minimum of 2 years of experience in property management or a related field.
- Mature, initiative-driven, self-motivated, and capable of working independently.
- Strong leadership skills with critical thinking and result-oriented behavior.
- Proficient in using computers and possess strong written and oral communication skills.
- Proficient in written and verbal communication in English and Khmer.
- Ability to resolve problems and queries quickly and efficiently.
Property Officer
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
The purpose of a Property Officer is to support the efficient management and upkeep of residential, commercial, or industrial properties by ensuring that day-to- day operations, maintenance, tenant relations, and compliance activities are carried out smoothly and professionally.
- Manage and maintain the day-to-day operations of the property.
- Assisting in Building Executive for monitoring in stock control
- Assisting in Building Executive in defect list record and observing the timely manner repairing by main contractor.
- Ensure effective and efficient management of common areas through routine inspections.
- Address and resolve tenant feedback and concerns in a professional and timely manner.
- Conduct on-site inspections and oversee development works by appointed contractors to ensure that work is carried out according to specifications and completed on schedule.
- Coordinate with service providers for timely repairs and upkeep of building facilities.
- Engage service providers through a proper approval process and manage contracts and performance of service providers.
- Facilitate maintenance activities for real estate properties.
- Handle inquiries, complaints, and other issues related to property management.
- Communicate building regulations and policies to ensure compliance.
- Coordinate repairs and maintenance activities.
- Assist in lease administration, move-in/move-out processes, and tenant communications.
- Perform administrative tasks, including organizing meetings and maintaining records.
- Bachelor's degree in a relevant field, such as facilities management, engineering, or business administration.
- A minimum of 1 year of relevant work experience in property management.
- Ability to adapt to a flexible working environment.
- Knowledge of building maintenance practices.
- Proficiency with internet and Microsoft Office applications.
- Strong communication and multitasking skills.
- Ability to resolve problems and queries efficiently and promptly.
- Good written and verbal communication skills in English and Khmer.
Customer Relations Officer
Position Summary Expectations - Duties, Responsibilities
Job Purpose:
A Customer Relations Officer (CRO) is the primary contact between a company and its customers, ensuring high satisfaction, loyalty, and business growth by building strong relationships, addressing complaints, and enhancing customer experience.
- Customer Interaction and Support
- Respond to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints in a timely and professional manner.
- Relationship Management
- Build and maintain positive relationships with customers to encourage repeat business.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Problem Resolution
- Investigate and solve customer issues by coordinating with relevant departments.
- Record complaints and actions taken for tracking and quality improvement.
- Customer Feedback and Insights
- Gather customer feedback and analyze trends to suggest improvements to products or services.
- Report common issues to management for potential product or service enhancements.
- Record Keeping and Documentation
- Maintain detailed and accurate customer records using CRM software.
- Document interactions, feedback, and issue resolutions for future reference.
- Cross-functional Coordination
- Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
- Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
- Compliance and Policies
- Ensure customer service activities comply with company policies and legal requirements.
- Stay updated on company policies, procedures, and product knowledge.
- Perform other tasks as assigned by the Supervisor.
- Bachelor's degree in a relevant field, such as facilities management, engineering, or business administration.
- A minimum of 1 year of relevant work experience in property management.
- Ability to adapt to a flexible working environment.
- Knowledge of building maintenance practices.
- Proficiency with internet and Microsoft Office applications.
- Strong communication and multitasking skills.
- Ability to resolve problems and queries efficiently and promptly.
- Good written and verbal communication skills in English and Khmer.
