Human Resources Officer
- Career Category: HR
- Schedule:Full-time
- Salary: Negotiable
Direct Report to: HR and Administration Manager
Employment type: Full-time, 40 hours/week
Job Summary
Under the overall supervision of the HR and Administration Manager, the Human Resources Officer is responsible for assisting in managing employee recruitment and onboarding, updating employee databases, and other HR administrative tasks. The HR Officer is required to have strong communication skills, knowledge of labor laws, and excellent organizational abilities.
- Maintaining accurate employee data including personal information, employment details, performance reviews, and leave records
- Updating employee databases
- Managing HR documents
- Assisting in the recruitmentand onboardingprocess
- Posting job openings
- Scheduling interviews
- Overseeing attendance
- Handling employee queries
- Reporting staff attendance and leave records
- Preparing payment for National Social Security Fund
- Preparing allowance request for volunteers working with Phare partner organization
- Preparing letter of invitation and volunteer service agreement
- Tracking and reporting Staff learning and development
- Preparing HR internal announcements via email, Phare messenger group chart, and posting on the information board.
- Coordination of school fee payment for French Course between French institute & students.
- Other tasks as may be assigned by the HR and Administration Manager
- Bachelor’s degree in human resources, Business Administration, or a related field
- Relevant HR certifications can be beneficial.
- At least three years of experiences in HR works or similar roles.
- Strong proficiency with Microsoft Office.
- Fluent in spoken and written both Khmer and English.
- Understanding of relevant labor laws and regulations.
- Ability to effectively communicate with employees at all levels, including management.
- Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Ability to build relationships, resolve conflicts, and foster a positive work environment.
- High level of accuracy when handling sensitive employee information.
- Ability to analyze situations, identify issues, and develop solutions.
- Maintaining strict confidentiality is a must.
4S Assistant Manager
- Career Category: Assistant, Social Work, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Department: Social Support and Student Services (4S)
Employment type: Full-time, 40 hours/week
Location & Mobility: Based in Battambang, Cambodia. Occasional travel is expected to Phnom Penh and Siem Reap.
Job Summary
The Social Support and Student Services (4S) Assistant Manager, under direct supervision of the 4S Manager, is responsible for helping to ensure the functioning of the 4S department through undertaking the following activities including: planning, budgeting, scheduling, implementing, monitoring, and coordinating activities, and supervising members of staff of the department. The Assistant Manager focuses on social work management, assisting the 4S Manager in monitoring and ensuring the efficiency of the department's strategic initiatives, resource management, and collaborations.
Other responsibilities include directing the 4S teams in strategic implementation, service delivery, identification of capability gaps and collaborations with professional partners, as well as handling staff supervision and performance evaluation. The post-holder should be proactive, responsible and trustworthy, collaborates with agencies and ministries.
- Main Roles and Responsibilities of the 4S Assistant Manager include, but are not limited to the followings:
- Building networks and partnerships with government agencies and NGOs to enhance collaborations enabling to better provide services to the beneficiaries.
- Monitoring and reviewing the quality of service provided by the 4S Department.
- Helping the Manager in supervisions of members of the 4S team in the implementation of the organization’s department programs.
- Working collaboratively with other team members in order to provide better services to support to students.
- Providing students with supports and guidance on general matters, and particular support for students experiencing financial problems, and students with poor educational engagement.
- Conducting audits on service quality to ensure compliance with relevant policies.
- Developing work plans aligned with organization goals for the department.
- Identifying capability gaps of the 4S team for learning & development purpose.
- Compiling and maintain relevant data/information/documents collected.
- Guiding the 4S team in conducting family assessments, and provide them with supports as needed.
- Training and coaching social the 4S team members as needed
- Reporting on work progressed, and problem encountered to the HoD.
- Assist the Manager in ensuring that team members adhere the vision, mission, and values of PPSA.
- Preparing Weekly, Monthly, Quarterly, and Annual reports, and submit them to the Head of department.
- Write case study of students, and share it with the communications team for the PPSA newsletter every 3 months. Responding to requests for information from relevant departments.
- Making referrals.
- Maintaining and updating information such as addresses, telephone numbers, vocation schedules, attendance list, and client files. Working with the 4S team to develop the annual work plan and budget for the 4S Department.
- Overseeing monthly expenditures within the 4S Department.
- Checking and approving all requests and expenditures within the 4S Department
- Ensuring relevant staff members of the 4S have monthly work plan.
- Monitoring and giving feedbacks to the 4S al Support team members as needed.
- Conduct annual staff evaluations, and submit them to the HR department.
- Help keep tract on staff attendance, and report it to HR department at the end of each month.
- Attend NGO and government partners meetings as needed.
- Monitor the use of resources to meet the needs of the delivery of services, and
- Any other tasks assigned by the Head of Department (HoD).
- University degree in relevant field.
- At least five years of experience in social works
- Experience in working with the government agencies
- Experience in counselling
- At least 3 years of experience in Project Management
- Experience in Project planning and budgeting
- At least 3 years of experience in Staff management, or Staff supervision.
- Good problem-solving skills
- Good Time management and Prioritization skills
- Good oral and written communications skills both in English and Khmer.
- Awareness of and experience working in current relevant legislation
- Ability to manage competing demands of caseload
- Take initiative for continuous improvement & development of self and department.
- Good Critical thinking and Analytical skills
- Understanding of Principles of confidentiality
- To be committed to anti-discriminatory practice
- Experience of using Microsoft Office packages
- Must comply with PPSA Safeguarding policy of Phare Ponleu Selpak.
Senior Social Worker
- Career Category: Exec. / Management, Social Work
- Schedule:Full-time
- Salary: Negotiable
Report to: Student Social Support & Development Manager
Employment type: Full-time, 40 hours/week
Location & Mobility: Based in Battambang, Cambodia. Occasional travel is expected to Phnom Penh and Siem Reap.
Job Summary:
The Senior Social Worker is responsible for assisting the Student Social Support & Development Manager to ensure the functioning of the department. He/she works closely with Social Workers and Student Service Officer in implementation of the social support and student service programs of the organization. His/her main duty is to provide PPS’s students with social support services and development. The Senior Social Worker as part of the Student Social Support & Development team, plans, implements, coordinates and evaluates the effectiveness and quality of services provided to the students.
- Social Supports:
- Coordinate and assist the Manager in monitoring the implementation of social support programs and activities including child protection, child sponsorship, student scholarship of Phare Ponleu Selpak.
- Provide training and coaching to social support staff related to social works and student development.
- Assist the Manager in ensuring that each child and young adults receive support, care and quality education in a nurturing and positive environment.
- Provide the Manager with administrative support to ensure effective operation of the department.
- Work with the Social Support Staff to develop annual work plan and budget for the Department.
- Assist the Manager to oversee the monthly financial expenditures within the Department.
- Check all requests and expenditures before submission to the Student Social Support & Development Manager for approval.
- Monitor and support the cooks to ensure proper nutrition and hygienic practices.
- Develop networking with relevant stakeholders including NGOs, local authorities, school, officials, government entities, community members.
- Assist the Manager in reviewing quarterly financial expenditures.
- Student Services:
- Provide school information to new students (related to Visual & Applied Arts School, Performing Arts School, and Community kindergarten).
- Greets new students on their first day as part of their school induction program.
- Provide needed supports to students in PPSA.
- Make oneself available throughout the day for questions from students regarding their accommodation for Visual & Applied Arts School students.
- Assist the Manager in handling problems or complaints efficiently and effectively with support from the Social Work team.
- Provide responses to students in a timely manner.
- Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction.
- Help students who struggle with their education issues.
- Translate documents from Khmer to English and vice versa.
- Work closely with Social Work team to empower children and young people in order to reach their goals.
- Coordinate Student Services to ensure a smooth and friendly learning journey from enrollment, transition to graduation of the students.
- Provide Basic Counseling to Students
- Provide advice to students when students have study issues or are struggling with other issues such as:
- Nutrition and health
- Possible conflicts with staff or fellow students
- Family
- Housing
- Personal relationships
- Safety
- Refer to appropriate parties for support services, and/or for issues to be properly addressed, and
- Any other tasks assigned by the Manager.
- University degree in relevant fields.
- Good oral and written communications skills in English and Khmer;
- Work experience in a reputable NGO in a similar or equivalent job for at least five years.
- Good working knowledge of relevant legislation.
- Management/Supervisory Experience.
- An understanding of engaging with vulnerable people.
- Understanding of departmental policy and regulations in relation to protection of vulnerable people.
- Commitment to own personal and professional development.
- Ability to monitor and evaluate service delivery
- Skills in supporting and supervision of staff and/or students.
- Ability to work constructively with other professionals within the Department and in other agencies.
- Adaptable, flexible, able to take initiative and prioritize among competing demands;
- A good team player with strong interpersonal skills, outgoing personality, and ability to work independently and effectively under pressure and on strict deadlines and in a multicultural setting;
- Good knowledge of computer applications;
- Adherence to the values and missions of Phare Ponleu Selpak.
Development Assistant
- Career Category: Assistant, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
The Development Assistant is responsible for coordinating and supporting PPSA’s fundraising efforts. He/she will manage PPS France and PPSA’s current fundraising initiatives (direct mailings and donor relationships) and support the Development team with administrative tasks ensuring confidentiality and accurate data input at all times.
- Manage the donor database with all contact information and records of previous engagements.
- Send timely thank you notes to donors for their donations.
- Prepare quarterly newsletter in English and French to engage regular donors.
- Review all donation platforms regularly to ensure all donation information is being captured and stored in Salesforce donor database.
- Provide administrative and logistical supports for implementation of the organization’s fundraising strategy, including annual fundraising calendars.
- Support fundraising events including event budgeting, venue coordination, guest invitation and registration processes, speaker and VIP support, on-site troubleshooting and event follow-up.
- Provide administrative support for projects granted by French donors and organizations.
- Assist the Management Team and Executive Director in management of correspondence and organizational contact with donors and potential donors.
- Making connections with donors through various channels including social media, coordination of site visits, use of local Cambodian and international media.
- Support strong donor relations including gift solicitation, thank you process, reporting and regular donor engagements.
- Actively participating in relevant meetings, conferences, and other functions.
- Fluent in spoken and written English and French
- At least a bachelor’s degree in Business/Communication or other related fields.
- A minimum of three (3) years of experience in area of development in not-for-profit sector.
- Excellent writing skills; with the ability to tell a story in a clear, engaging and persuasive way.
- Knowledge of fundraising processes.
- Knowledge of building budgets and plan project funding
- Ability to understand donors’ requirements.
- An aptitude for numbers and spreadsheets
- Understanding the project management and grant management cycles.
- Comfortable with public speaking and meeting/training facilitation; able to represent the organization in a professional manner in public, and in meetings.
- Adherence to vision, mission, and values of Phare Ponleu Selpak.
- Must comply with Safeguarding policy of Phare Ponleu Selpak.
Business Development Assistant
- Career Category: Sales / Marketing, Business Administration, Assistant
- Schedule:Full-time
- Salary: Negotiable
The Business Development Assistant works under direct supervision of the Business Development Manager, is responsible for the implementation of business development strategies to heighten PPS’s profitability. His/her duties include identifying business opportunities to pursue and creating business proposals.
The Business Development Assistant is also responsible for the development and execution of workshop/event projects. The typical day-to-day activities of the Business Development Assistant will vary depending on the type of workshops/events he/she is working on. However, the Business Development Assistant will generally be involved in helping produce proposals for workshops/events, finding a suitable venue, planning layout of the rooms and the entertainment programs and organizing facilities and amenities such as car parks, security, first aid, and make sure all participants have insurance coverage during the workshops/events.
- General responsibilities:
- Manage the communication of the organization with clients via means like emails, telephones, websites, and other channels of communications.
- Respond to inquiries made by clients about organization products and services in a timely and friendly manner.
- Act as link between the organization and the clients to ensure clients take more interest in products and services rendered by the organization.
- Identify and communicate with new business leads for the organization.
- Develop good knowledge regarding priority sectors, like market routes and trends; this enables the organization improve on its effectiveness in service delivery.
- Provide required support for the organization’s business development team, especially in activities relating to account management.
- Perform various tasks, like recording minutes during meetings.
- Develop operational contacts, which will provide needed support for the tasks undertaken by the organization’s business development team.
- Do clients visit reports.
- Manage reports and information to ensure the organization meets up with requirements made known by clients.
- Support the Business Development Manager in sales when required.
- Assist the Business Development Manager to make inquiries on small projects and to handle them from start to finish.
- Cooperate in positive manner to the growth of the organization by providing required assistance to relevant staff and organization’s partners.
- Customer Service Responsibilities:
- In conjunction with the Business Development Manager, welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
- Maintains customer confidence and protects operations by keeping information confidential.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives (student volunteers).
- Ensure customer satisfaction and provide professional customer support.
- Workshop/event Responsibilities:
- Prepares rooms for workshop/event guests include but is not limited to: placement of furniture, placement of welcome package, etc.
- Monitoring cleanliness of and readiness of rooms; communicate problems with Technical and Maintenance Team.
- Keep inventory of guest supplies.
- Performs Check-ins and outs for workshop/event guests.
- Maintains accurate and up‐to‐date records and files for all event management projects.
- Secures all required contracts, invoices, proof of insurance and other documentation as needed.
- Maintains current information in organization databases for business contacts, consumer databases, sponsors and vendor lists.
- In conjunction with the Business Development Manager, creates proposals, contracts and invoices for clients, sponsors and vendors.
- Manages proposal and contract tracking.
- Develops workshop/event specific organizational tools such as production timelines, contact lists, on site deliverables schedules.
- Provides supports and completes tasks required for workshops/events execution.
- Help to manage production of printed materials, brochures, signage and other marketing pieces.
- Compiles post-workshop/event wrap up reports, evaluations and client summaries.
- Conserves time of organization by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
- And any other tasks assigned by the Business Development Manager.
- At least 1 to 2 years of experience in sales / marketing / business development role
- Fluent in English (spoken and written)
- Highly proficient in Microsoft Office packages – mainly Word, Excel and PowerPoint.
- Excellent interpersonal and communication skills are essential.
- The ideal candidate will be someone who enjoys dealing with people, creating and maintaining relationships.
- Strong organizational skills.
- Be able to work on own initiative as well as part of a team.
- Have good time management and planning skills.
- The ability to meet multiple project deadlines.
- Excellent attention to detail.
- Have the ability to multi-task and work under pressure.
- Have a good Telephone Manner.
- Interest in the Art Industry.
- A good working knowledge of social media marketing tools.
Performing Arts School Coordinator
- Career Category: Exec. / Management, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Department: Performing Arts School (PAS)
Direct Report to: Director of Performing Arts School
The Performing Arts School Coordinator (PASC), under direction of the PAS Director, and in conjunction with other Performing Arts School Coordinators, is responsible for the functioning of the Performing Arts School through undertaking the following activities including: planning, budgeting, developing of curriculum, scheduling and coordinating school activities, staffing, promoting and negotiation of, contracting for all activities taking place in the Performing Arts School, and building community relations.
The primary role of the Position will be coordinating the Performing Arts programs in the areas of Circus, Dance, Theater and Music. He/she performs a combination of administrative, promotional, and professional arts duties related to circus, music, dance, and theater.
The Position will also be responsible for creating and presentation of the Performing Arts School Productions in collaboration with other members of the Performing Arts School team.
- Timely respond all requests from staff and teachers
- Develop in coordination with teachers annual, quarterly and monthly activities and budget plans
- Produce annual and quarterly narrative and financial reports
- Monitor and follow up with goal indicators either for school or teachers
- Conduct school meetings to update, plan and solve problems encountered
- Facilitate problem solving of staff, teachers, students and school; consulting with the other coordinators and/or director of the performing arts school when necessary
- Network, collaborate and liaise with collaboration partners, industry and other stakeholders for school development.
- In coordination with other coordinators, supports and encourages talented students to offer their artistic services to the public and tourists for income generation purpose.
- Be a school ambassador and fundraiser to promote the school for school sustainability.
- Coordinates the Performing Arts School staff performance appraisals.
- Maintain school equipment inventory
- Keep records of school expenses
- Keep records staff attendance
- Keep records staff learning and development
- Handling of Income Generation activities of PAS including the big-top shows.
- Prepare quotation for clients
- Handling administrative tasks when needed, including purchase and travel requests, clearance reports.
- Arranging logistics as needed
- Prepare necessary documents for visa applications for students and staff members travelling abroad, and arrange related logistics as needed.
- Help with translation as needed
- Collaborate with other coordinators of the performing arts school in development of school’s teaching schedule.
- In conjunction with other coordinators, develop students’ learning and development monitoring tools.
- Seek for partners and/or projects where students can do their internship or perform to upgrade and develop their capacities and skills.
- Attend meetings, trainings/workshop and events assigned by the Performing Arts School Director.
- Communicate with social support department concerning students’ issues.
- Take photos and shoot videos to keep records of all school activities and ensure that all documents are properly kept and maintained.
- Perform other tasks assigned by Performing Arts School Director.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- BBA degree majoring General Management or other related fields.
- At least five years of experiences in management, and coordination roles preferably in performing arts, entertainment and rental facilities.
- Ability and experiences in planning, coordinating, scheduling, and supervising staff.
- Good knowledge of business administration and experience in working with operating budgets.
- Good organizational and administrative skills
- Good communication skills
- Strong interpersonal skills.
- Good people management skills
- Fluent in spoken and written both Khmer and English.
- Ability to plan and organize events effectively.
- Experience in problem solving.
- Strong proficiency with Microsoft Office.
- Have a good knowledge of different forms of arts, and possess of any art skills is preferred.
- Comfortable with public speaking, and meeting facilitation.
- Good morality, friendly and Team work
- Adherence to vision, mission, and core values of Phare Ponleu Selpak, and compliance with its Safeguarding and Child Protection Policy is a must.
CDC Teacher/Librarian
- Career Category: Educate/Train/Teaching, Library
- Schedule:Full-time
- Salary: Negotiable
Reporting to: Education Coordinator
Employment type: Full-time, 40 hours/week
Job Summary
The successful candidate will be trained on how to run a mobile library and teach children to read Khmer. The candidate will run the mobile library and teach students in the Child Development Center (CDC) using arts integrated, child centered learning.
The candidate will receive Capacity Building in arts-integrated instruction from Phare Ponleu Selpak's Arts Education Specialist and other qualified PPSA Education staff. The candidate will use Khmer phonetics and arts-integrated lessons to help students raise their grade level.
- CDC duties:
- Design and follow a complete child-led teaching plan
- Teach Khmer alphabet, reading and writing numeracy, soft skills and science along with basic drawing, music, theatre and dance as well as personal, social and emotional skills
- Organize learning material and resources including Montessori style materials and art materials
- Use a variety of activities and instructional methods (songs, stories, media, theatre, dance, structured games, art, outdoor activities etc.) to motivate and stimulate children’s abilities
- Assess students’ performance and progress to ensure they are mastering the skills on regular basis
- Monitor children’s interactions and nurture cooperation and sharing
- Select and use instructional methods and materials appropriate to the students and learning activities.
- Adapt standard teaching methods to meet different student needs and interests
- Utilize positive classroom management systems
- Observe, evaluate and record children's social and academic progress every month
- Provide constructive feedback to parents, guardians and administration
- Prepare weekly, monthly and yearly plan
- Prepare and distribute written monthly and quarterly reports
- Plan and order classroom equipment and supplies
- Collaborate with the two arts schools and education colleagues to integrate art into curriculum
- Maintain a calendar on Microsoft Outlook
- Check and respond to emails daily
- Perform required administrative duties including attending staff meetings
- Uphold the school code of conduct and all school policies, rules and procedures in a supportive and positive manner
- Librarian duties:
- Prepare weekly, monthly and annual plans
- Prepare and distribute written monthly, quarterly and yearly reports
- Provide idea or information about how to choose books or reading books
- Prepare and maintain books
- Create a positive and welcoming environment that is conducive to reading books
- Share about programs or activities in Phare Ponleu Selpak to community
- Observe and help student who want to study in public school, CDC or art skills
- Share about advantages of reading books
- Communicate with chief of village to know about location and Participants
- Collaborate with the two arts schools to integrate singing, dancing, theatre, circus and visual arts into library activities
- Bachelor's degree in education or equivalent
- Must be able to speak, read and write high level of English.
- Must be willing to learn how to use phonetics and the arts to teach public school subjects.
- Preference given to:
- those with experience teaching Khmer using phonetics,
- those with experience using the arts to teach all school subjects,
- those with a higher level of English, and those who can demonstrate how to use positive discipline to manage a classroom.
- Knowledge and experience in child led techniques such as Montessori, Reggio Emilio, Waldor, and or Project Based Learning
- Proven working experience as a teacher
- Creative and artistic teaching abilities
- Teaching and organizational skills
- Patience and flexibility
- Strong communication skills both Khmer and English
- Be able to use basic computer (word, excel, PowerPoint and email)
- Knowledge of using library system
- Understanding and proficiency in relevant technology
- Knowledge of current educational and instructional methodologies and techniques
Assistant Facilities Manager
- Career Category: Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Direct Report to: Operation Manager
Employment type: Full-time, 40 hours/week
Location & Mobility: Based in Battambang, Cambodia. Occasional travel is expected to Phnom Penh and Siem Reap.
Job Summary
Under the direct supervision of the Operation Manager, the Assistant Facility Manager is responsible for supporting the Operation Manager in overseeing general maintenance, managing budgets, preparing reports, and management of the facility's physical infrastructure, and overseeing the work of maintenance staff, ensuring the effective and efficient operation of the facility, and compliance with safety and security regulations.
- Overseeing and managing the technical and maintenance staff, cleaners, and security guards’ daily operations and making corrective and preventative maintenance relating to electrical and piping/plumbing systems.
- Conducting regular inspections of the facility to ensure safe conditions or to detect violations of procedures or safety rules and reporting any issues or necessary repairs.
- Ensuring all safety regulations and procedures are in place and followed at all times.
- Implementing and maintaining standard operating procedures for facility operations
- Maintaining and updating records for equipment, and supplies used in the facility.
- Requisition materials and supplies, such as equipment, replacement parts
- Planning, scheduling, and coordinating general maintenance, major repairs, and remodeling or construction projects for properties
- Coordinating and overseeing operations, maintenance, administration, and improvement of properties
- Checking malfunctioning equipment and ascertains corrective action required to restore to satisfactory operating condition
- Assisting in the development and management of the facility budget
- Maintaining records of maintenance, operating costs, and special permits issued
- Determining and certifying the eligibility of prospective vendors
- Facilitating communication between departments and ensuring a cohesive work environment
- Other duties as assigned by the Operation Manager
- Bachelor’s degree in facility management or related field, or equivalent work experience.
- Experience in managing a facility and a team of employees.
- Fluent in spoken and written English
- Result-oriented, positive attitude, initiatives.
- Strong work ethic.
- Patient and flexible
- Strong communication and interpersonal skills.
- Ability to establish and maintain professional relationships with staff and vendors.
- Strong organizational and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Knowledge of safety regulations and procedures.
- Proficiency with Microsoft Office and facilities management software.
- Must have a strong understanding of facilities management
- Demonstrated knowledge/competency in using new technologies, particularly software and apps, to increase efficiency required
Café & Boutique Sales Associate
- Career Category: Service & Hospitality, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Reporting to: Assistant to Business Development Manager
Employment type: Full-time, 40 hours/week
Location & Mobility: Based in Battambang, Cambodia. Occasional travel is expected to Phnom Penh and Siem Reap.
Job Summary
The Café & Boutique Sales Associate, under direct supervision of the Business Development Coordinator, is responsible for the day-to-day operations of the café and boutique. His/her responsibilities include, but not limited to: ensuring that the café is clean and well-presented at all times, overseeing the maintenance and repair of café equipment, ordering of café and boutique supplies, resolve customer complaints, and ensuring that relevant rules and regulations related to food health and safety, and cleanliness are adhered to.
The Café & Boutique Sales Associate is also responsible for managing the café and boutique inventory and purchase merchandise based on the organization’s needs. He/she has to also conduct inventory checks and maintain reports of purchases and pricing. He/she has to be familiar with supply chain procedures and have good communication skills to interact with vendors, clients and internal teams. Ultimately, he/she has to increase profitability and effectiveness by maintaining optimal stock levels of quality products at all times.
In addition to the above-mentioned responsibilities, he/she is expected to help with taking visitors on the campus tour when needed.
- The Café & Boutique Sales Associate’s responsibilities include:
- Manage day-to-day operations of the café & boutique including supervising support staff.
- Responsible for sales at boutique/Café and at pop-up locations including the online boutique shop.
- To ensure a high level of customer service is offered, nurturing friendly relationships to increase loyalty and boost our reputation.
- Solve and manage customer issues as they arise and refer to superior when necessary.
- Maintain updated records of daily, weekly and monthly revenues and expenses.
- Add new menu items based on seasonality and customers’ preferences.
- Ensure all cafe areas are clean and tidy.
- Communicate with the Business Development Coordinator on a daily basis with information regarding personnel, product and procedures.
- Aware of the daily/monthly/quarterly sales goals to meet and exceed them.
- Ensure good housekeeping is maintained throughout all areas in the café and communicate with the Business Development Coordinator in case an incident happens.
- Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
- Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
- Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
- Resolving customer complaints regarding food quality and customer service.
- Suggesting new menu items based on customers' preferences and feedback.
- Identifying strategies to retain and attract customers.
- Respect diversity and confidentiality, including safeguarding of customers personal information
- Document unsatisfactory performance and policy violations in a consistent and timely manner.
- Verbally communicate with clients in a clear manner
- Count cash and balance registers and cash deposits
- Inventory Management for Café and Boutique
- Maintain accurate record of boutique and café inventory and manage stock according to set standards.
- Ensure regulation of in-stock level complies with inventory parameters.
- Work closely with vendors and suppliers to ensure supplied products are of consistent quality and readily available for replenishment.
- Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)
- Enter purchase details (vendors information, invoices and pricing) into internal databases
- Track shipments and address any delays
- Ensure proper storage and arrangement of stock and manage operations in line with set product policies and procedures.
- Establish and maintain good working relationships with suppliers to enable easier procurement of products.
- Ensure purchase inventory is within specified budget; readily notify the Business Development Coordinator when budget is exceeded.
- Oversee storage of products, particularly of fragile items and items with expiration.
- Evaluate suppliers’ offers and negotiate profitable deals
- Coordinate regular inventory audits
- Liaise with relevant staff and other internal teams to test products’ quality.
- Keep updated inventory records
- Ensure purchases do not exceed budget
- At least 2 years of experience in the hospitality industry
- Bachelor's degree or certification in business administration or business management is advantageous
- Excellent customer service attitude and service skills
- Effective communication skills including negotiation abilities in English and Khmer
- Good organizational, time management and math skills
- Accountable and transparent, especially with financial dealings.
- Sound knowledge of food, health and safety regulations
- Availability to work within opening hours (including weekends and holidays)
- Proven work experience as a Stock Controller, or similar role
- Active participation in inventory audits
Festival & Event Coordinator
- Career Category: Service & Hospitality, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Under direct supervision of the Executive Director, the Festival & Event Coordinator is responsible for festivals and events coordination, fundraising, audience development, booking venues, schedule speakers, and “on the ground” coordination of the festivals and/or events.
He/she must be able to understand requirements for each festival and/or event, and plan festival, or events with attention to financial and time constraints; He/she must be well-organized and competent in vendor management. The goal is to organize unforgettable festivals and/or events that will ensure the entertainment of participants and facilitate the completion of business objectives.
- Assisting the HR and Administration with hiring and contracting students and volunteers.
- Maintaining gmail group lists for artists, volunteers, membership, donors, and sponsors
- Writing and sending thank yous for artists, donors, and sponsors.
- Maintaining festival and Event database
- Administrating Letters of Agreement and contracts for artists
- Communicating with artists
- Organizing door prizes, contests, and raffles as a way to collect more contacts & e-mails leading up to and during the festival.
- Writing copy for various marketing materials
- Assisting with photoshoots and video shoots for marketing purposes when needed.
- Creating and delivering e-mail invites and organizing list of recipients for various festivals and events.
- Coordinating special events
- Assisting with pick up and distribution of print materials
- Facilitating the festival and event survey, including a post-festival/event report
- Creating signage for the festival/event
- Inviting VIPs to the festival/event
- Helping where needed throughout the festival /event – “On the ground” project management, including coordinating multiple events, staff, students, and volunteers
- Helping the Fundraising Committee organize and execute annual festivals/events, including managing the master business list
- Facilitating the mail-out of private donor campaign
- Assisting as needed with grant writing
- Understand requirements for each festival and/or event
- Plan festival and/or event with attention to financial and time constraints
- Book venues and schedule speakers
- Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost
- Negotiate with vendors to achieve the most favorable terms
- Manage all festival and/or event operations (preparing venue, invitations etc.)
- Do final checks at the day of the festival and/or event (e.g. tables, technology) to ensure everything meets standards.
- Oversee festival and/or event happenings and act quickly to resolve problems
- Evaluate festival and/or event’s success and submit reports.
- A passion for the arts
- Experience with festival, or event planning and on-site project coordination
- Strong writing skills
- Familiarity with Word, Google Docs, and Excel Programs as well as using email
- Strong organizational skills and highly detail-oriented
- Strong communication skills, and negotiation ability
- Strong customer service skills, in person and in email correspondences
- Ability to multi-task well and remain calm
- Ability to provide positive and creative leadership to a team of staff, students, and volunteers
- Must be reliable and self-motivated, have a positive attitude, and be a good team member
- Knowledge of basic festival and/or event protocol is a plus
- A proven track record of organizing successful festivals or events
- Excellent vendor management skills
- Knowledge of basic recruitment practices
- Well-organized with multi-tasking skills
- Problem-solving ability
- Degree in hospitality management, public relations or relevant field is preferred
- Experience working in NGO, tourism or arts sector is an asset
- Experience working in a multicultural environment is an asset
- Strong initiative and flexibility
- Fluent in Khmer and English both spoken and written, in French language is an advantage
