Medical Services Manager
Location: Orchid Sen Sok Phnom Penh, Cambodia
Reporting to: General Manager
Probationary Period: Three Months
Medical Service Manager (MSM): is a leader in clinical services at Orchid Sen Sok Polyclinic and Maternity, and a key member of the Management Team providing strategic leadership both medical and clinical to staff and the management team. The role of medical service manager will lead the development and review of departmental medical policy and procedures adherent to the mission of Orchid Sen Sok, MoH, and collaborates with other physicians including not limited to the head of units e.g., deliveries, neonatal, imagery, ENT and to coordinate with marketing and executive team to perform health service promotions with relevant health partners, promote collaboration of clinical and administrative services, to integrate current Orchid Koh Pich’s best practice with Orchid Sen Sok service deliveries and to establish medical clinical policies and procedures to ensure the safety and quality of clients and staff.
This role will work closely with CEO, General Manager and CMO-DCMOs to provide strategic inputs and insights in business strategy and key analysis to expanding Orchid’s core business services in current and/or other locations. MSM role will be results focused, a strategic thinker and implementer, with hands-on to drive continuous clinical high-quality improvement, proactive in an increasing business review and performance. MSM will be directly responsible for leading and managing the medical and clinical unit and will ensure a motivated team culture which upholds the company’s values.
- Medical and Clinical Management
- Act as the expert resource for medical and clinical leaders in resolving medical and clinical problems including medical-legal, ethical and operational challenges,
- Provide effective strategic and operational leadership and management for medical clinical services in the clinic including and not limiting to gynecologist, obstetric, neonatal, ENT, fertility, laboratory, surgery, infection control and medications management,
- Manage and review the medical team staffing model, appointment guidelines and time-off schedules/guidelines and policy.
- Promote on-going improvement in clinical practice and ensure high quality service delivery,
- Work in coordination with Finance, Operations to develop and implement an integrated high quality systems to support clients accessing services with ease, comfort and convenience,
- Planning and overseeing medical, clinical governance ensuring that all provisional of services are provided with safety, quality according or exceeding OKP/MoH’s guidelines,
- Ensure training programs are in place to develop the teaching and clinical supervision skills of individuals within the facility, to support continuity in the company’s ability to effectively train and teach medical staff,
- Lead and contribute to the development of Orchid Sen Sok’s business planning and reporting to ensure clinical and corporate governance requirements e.g., system of rules, practices and processes by which a Orchid Sen Sok is directed and controlled are met,
- Direct Provisional of Services (Negotiable)
- Assess, diagnose, and manage patients medical/clinical services at Orchid Sen Sok.
- Attend to emergencies and urgent care of clients as appropriate and necessary,
- Document history of patient illness, diagnostic findings accurately and in a timely manner, in the client health database system (Orchid Hospital Client Database),
- Work with procurement/supply and finance units to ensure on-time medical supplies with good quality, and to provide suggestions for high quality improvement of Orchid’s standards of excellent services and growth
- Management and Leadership
- Provide oversight and training of modern medical and clinical implementation process and outcomes management for inter-disciplinary clinical teams, policies and procedures,
- Provide oversight to Orchid Sen Sok laboratory, medication, vaccine and medical supply inventory as it relates to Orchid’s mission, policy, clinical practice and financial management.
- Work in conjunction with other executive team members including CFO and COO, internal (external) quality assessment, and to assist in building capacity of staff to be medical professional,
- Undertake other duties and responsibilities as assigned by General Manager
- Qualifications Skill & Experience:
- Medical Doctor (MD)
- With 5-10 years clinical experience as clinician MD and/or similar professional health experience Current, active, professional licensure to practice in the Kingdom of Cambodia
- Proven experience as medical/clinical director or other managerial position Experience in clinical supervision and program management
- Solid understanding of budgeting, resourcing and performance evaluation procedures
- Excellent knowledge of standards (e.g. ISO) and regulations for the clinical field e.g., infection control, internal audit, drugs management and client satisfaction and feedback
- Proficient in MS Office and computer systems (e.g. patient management software)
- Excellent communication and people skills
- Exceptional organizational and leadership skills
- Aptitude in resolving issues and conflicts
- Effective communicator, fluent in written and spoken English
- Highly analytical and strategic with excellent foresight and problem-solving skills Ability to work at both a strategic and detailed level – hands on when needed
- Attitude / Motivation:
- Desire to apply good modern management/technical skills to achieve business KPIs; Ability to lead and demonstrate excellent leadership to the team; Results oriented and innovative;
- Strong, determined, self-motivated and with strong ethical values
- Adaptable and flexible; take initiative – take on the can-do attitude
- Able to work in a pressured environment;
- Committed to reproductive health in development and an individual’s right to control their own fertility.
Service Support Manager(IT)
Reporting to: Head of IT
Probationary Period: Three (3) Months
Service Support Manager – is a full-time officer who will work at IT Department, providing professional work to support the department with information security matter. Full-time Security Senior Officer works closely with the Head of Department and the rest of IT team.
- Service Support Manager Responsibilities:
- Effectively managing, developing, and training the service desk team.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Conducting and sharing results from service and operation performance reviews.
- Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
- Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
- Being aware of and managing the costs of running the service desks.
- Provide direct supervision to support staff.
- Implementing and reviewing support plans which reflect the interests and wishes of the individual.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone).
- Hire, train, and manage support services staff.
- Ensuring everyone is involved in identifying problems.
- Ensuring everyone understands how their job fits in with the vision of the company.
- Helping individuals improve their performance.
- Sharing and improving best practices across the organization
- Ensuring everyone engages with their targets and goals.
- Other related job assignments from management.
- Requirement:
- Professional information system and troubleshooting skills.
- Experience in an information support and training role.
- Solid knowledge of various information security frameworks.
- Excellent problem-solving and analytical skills.
- Ability to educate a non-technical audience about various system measures.
- Effective verbal and written communication skills.
- Qualifications/Skills and Experience:
- Degree in computer science or a technology-related field.
- Attitude / Motivation:
- Hard working and willing to deal with unconventional.
- Ability to work together and work smarter in a truthful and helpful manner.
- Accepts responsibility for actions.
- Commit to training and building the capacity of others for provision excellence.
Senior Internal Auditor
Reporting to: Chief Accounting Officer
Probationary Period: 3 months
Senior Internal Audit Officer is responsible for such as (1) Daily Check on checking list (2) draft audit finding on time and send to Auditee (3) Involve the audit team meeting for Update Audit procedure/audit program and (4) Involve the meeting or events assigned by Line Manager. Auditor is expected to advise the relevant departments on corrective and effective performance. To fulfill the mission of the Head of Internal Audit, contribute to the realization of the vision and mission of the company by overseeing operations in its area of operation through the introduction of quality, smooth and sustainable means. The Internal Audit Officer must contribute to respecting and maintaining the Company's reputation
- Checked Daily checking list in Orchid Hospital:
- Inspection the general work around the building and all floors, hygiene, security; Inspect Invoice and actual materiel are purchased.
- Reviewed daily transaction on all vouchers PV, RV and JV.
- Reviewed pending Invoice, Issue Invoice, Unpaid Invoice daily report. Observation daily close account with finance.
- Incentive for Dr. reviewed.
- Review and approve on others request in E-Approve system.
- Involve Monthly stock count such as Stationary, Housekeeping, Pharmacy Food court. Payroll and others benefit monthly reviewed.
- Monthly Financial Statement reviewed (P&L, Balance sheet, Cash Flow and Finance Analysist). Summary monthly audit report for CEO.
- Involve quarterly Fixed Assets and Non-Fixed Assets physical count. Others task assigned by management.
- Draft Audit Finding and sent to Unit Manager on time:
- Draft audit finding on time and sent to Unit manager; Sent draft audit finding to auditee;
- Reviewed on management’s responsible audit finding; Summary monthly internal audit report.
- Involve the audit team meeting for Update Audit procedure/audit program:
- Attendance at work meetings and other events;
- Understanding Business Process, Departments Internal Control; Lead and guide to new auditor;
- Reviewed audit report under supervision
- Involve the meeting or events assigned by Line Manager:
- Perform other duties as assigned by the line manager.
- Qualifications/Skills and Experience:
- Knowledge
- Fresh graduated or bachelor's degree in Business Administration in Banking and Finance, Auditing, Management, Administration, Accounting, Economics, Commerce or other related fields;
- At least 1 year working experience in finance or banking, if the audit is better;
- Knowledge of microfinance, operations, accounting, Finance or management.
- Skills & Abilities
- Good English skills for listening, speaking, reading and writing;
- Good knowledge of MS office, MS Outlook and other knowledge such as SQL and HMS System;
- Good communication and interpersonal skills, teamwork, ownership and results;
- Ability to get multiple and complex tasks to be performed at the same time;
- Ability to work without command from the relevant departments (except in special cases).
- Skills & Abilities
- High honesty, willingness and discipline, ability and teamwork;
- Communication and mutual value in performance;
- Other tasks assigned by line manager.
- Attitude / Motivation:
- Results oriented and innovative,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative – take on the can-do attitude,
- Able to work in a pressured environment,
- Committed to reproductive health in development and an individual’s right to control their own fertility.
Recruitment & Training Development Officer
Reporting to: Head of HR & Admin
Probationary Period: 3 months
Recruitment & Training Development Officer (RTDO) is responsible for working closely managers and supervisors to recruiting highly qualified staff to filling key positions. RDO position requires active recruitment including posting job advertisement, screening candidates and conduct preliminary interviews and make candidates recommendation to manager/supervisor. The RTDO will play a strong role in providing staff orientation and on boarding to new hires, ensure labor law compliance, assist HRM to revising and enforcing Orchid’s HR policies and procedures.
Other important role of RTDO is to ensure that all tasks are operating smoothly and adhere to standard practice, policies and procedures including working hours and timeliness are strongly enforced.
- Recruitment & Selection Function:
- Preparing job announcement and support to each department in designing for both writing/interviewing questionnaire,
- To ensure vacancies are recruited on time as in according to the with Orchid’s HR plan,
- To communicate to public and maintain relationship with media including websites, universities, social media, and other for job posting platforms with quality candidates,
- To facilitate all the process of screening CV, schedule arrangement, invite candidates to conduct interviewing, writing test and prepare result and report submit to Head of HR and
- Admin and CEO for approval.
- Training Development Function:
- To facilitate and work closely with concerned departments and units for any internal/external training courses based on the annual training calendar,
- To coordinate in developing new training topic as required for each position and to make sure training topic is technically and professionally acceptable to each position,
- To ensure training sessions, materials of high quality with proper branding of orchid’s logo, and with working equipment in place, and the training room is well organized for the training,
- To facilitate the training including orientation program, job training and refresher training with concerned departments and unit in order to run it smoothly,
- To conduct training need assessment (TNA) prior to running training sessions,
- To perform other task as assigned by line manager.
- Qualifications:
- Bachelor degree of Human Resources Management and/or related fields.
- Skills and Experience:
- At least 3 years of practical experience recruitment and training development in HR function,
- Computer literate (MS Word, Excel, Power Point, and Email) and good presentation skills,
- Have a good interpersonal and communication skill, team work, independent,
- Result oriented, with ability to work independently without close supervision.
- Attitude / Motivation:
- Desire to apply good management/technical skills to achieve business KPIs,
- Ability to lead and demonstrate excellent leadership to the team,
- Highly innovative and work well across the organization,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative – take on the can-do attitude,
- Able to work in a pressured environment and meeting deadlines,
- Committed to reproductive health in development and an individual’s right to control their own fertility.
Midwife
Reporting to: Midwife and Nurse Team Leader
Probationary Period: Three (3) Months
Midwife – provide comfort, care and support for women during pregnancy, assist the doctor to help the delivery go smoothly, and give care/encourage for mother during early postnatal period. She will also assist the gynecology patient alongside with the doctor during their checkup and input the patient information into the hospital system to ensure smooth operational flow.
- Monitor and examine women during pregnancy, labor, and early postnatal period
- Give advice/recommendations to the new parents on breastfeeding and other best practices
- Monitor vital signs of the patient
- Prepare and ensure that all the instruments needed for the operation is ready
- Identify high risk pregnancies and transfer information to the doctor
- Take care and provide support to the mother after delivery including fluid injection and wound checkup
- Prepare patient documents and update patient records into system
- Control sub stock of the necessary medicine/items needed
- Contact patients regarding their lab results
- Assist doctor during checkup and consultation
- Answer and resolve maternity issues with pregnant women
- Perform physical examinations, measure vital statistics, take blood and other tests
- Perform other tasks assigned by the line manager
- Qualifications:
- Bachelor degree in Midwifery/Nursery or equal qualification,
- Experience of being a midwife/nurse is encouraged,
- Experience in health care or hospital, and client database is highly desired,
- Skills and Experience:
- Must pay close attention to patient condition,
- Good listener
- Good communication skills,
- Empathetic, passionate and calm under pressure
- Ability to evaluate situations and make decisions promptly,
- Resourceful and able to work independently in a team environment,
- Polite, honest and with a strong desire to providing high quality services clients.
- Attitude / Motivation:
- Desire to apply good skills to achieve business KPIs,
- Must be willing to learn and take on new responsibility and opportunities,
- Results oriented and innovative,
- Meeting and achieving deadlines,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative take on the can-do attitude,
- Able to work in a pressured environment,
Nurse
Location: Diamond Island, Phnom Penh
Reporting to: Nurse/Midwife Team Leader
Probationary Period: Three Months
- Provide medical care support to patient
- Providing emotional support to patients and their families.
- Taking care of paperwork and writing records
- Refill and prepare supplies in stock after used
- Perform accurate documentation of all nursing and patients’ records
- Available to transfers patients to other service or other hospital.
- Contact the patient and prepare the appointment
- Seek out new learning experiences, participate in classroom education, shows initiative in furthering nursing education
- Perform other tasks assigned by doctor
- Qualifications:
- Graduated nursing diploma or bachelor’s degree from nursing school with a certificate
- At least 1-year work experience in a nursing field
- Compassionate and willing to work with patients.
- Able to work under pressure and work as a team
- Willing to work hard and learn new skills related to the job of adult patients, ENT patients, Pediatric patients.
- Willing to be flexible and rotated to works in other clinics as assigned at three Medical Centers Be available to work on working days, weekend day with day Intermediate level of English (speaking, reading, writing)
- Strong interpersonal skills.
- Skills and Experience:
- Excellent in working with people and highly skilled in problem solving;
- Flexibility to work various shifts, including evenings and weekends;
- Excellent communication and people skills;
- Aptitude in resolving issues and conflicts;
- Effective communicator, fluent in written Khmer and understanding of English,
- Attitude / Motivation:
- Desire to apply good modern management/technical skills to achieve business KPIs,
- Must have strong ethical and moral value,
- Results oriented and innovative,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative – take on the can-do attitude,
- Able to work in a pressured environment,
- Committed to reproductive health in development and an individual’s right to control their own fertility.
- Confidentiality:
- Staff members have a legal duty of confidence to patients. Any employee disclosing confidential/ patient records or information to any unauthorized person or persons will render the employee subject to disciplinary action, which may result in dismissal.
Sale Minimart
- Welcome customers and assist them
- Sale and cashier
- Stock management
- Stock receive
- Data entry
- Refill stock and fridge
- Perform inventory count monthly
- Making purchase request
- Daily sale record
- Check the expiry date to make sure FEFO is applied and report the short expiry date item to team leader
- Keep items and shelf cleaned
Pharmacy Stock Controller
Reporting to: Pharmacy Team Leader
Probationary Period: Three (3) Months
Pharmacy stock controller –is responsible for monitoring and maintaining stock inventory levels and stock control in the pharmacy storeroom and dispensary to ensure that supplies are sufficient to meet the demand of needs.
- Receive stock from suppliers
- Ensure accurate stock record daily, in and out
- Track stock level and make requests
- Maintain appropriate stock levels to make sure that supplies are not overstocked, left to expired, out of stock.
- Manage stock, place medicine in proper location applying with FEFO method
- Manage inventory, ensuring the compatibility between system and physical count
- Report short expiration date drug and short stock drug to pharmacy team leader to ensure drugs are not left to expired and the availability of adequate and timely supply of drug
- Perform inventory stock count monthly, and as needed
- Produce monthly inventory report
- Keep and file documents properly
- Maintain the storeroom and the allocation of space for stock and cleanliness
- Perform other duties as assigned by the team leader
- Qualifications:
- Bachelor degree of pharmacy
- Registered pharmacist
- Skills and Experience:
- At least 1 year experience in stock management/control
- Knowledge of management, able to speak, read and write in English
- Computer skills such as Word, Excel Power-Point
- Good communication skills
- Attitude / Motivation:
- Good character and work ethic
- Honest
- Able to work with team
- Hard working, and able to work overtime.
