Partnerships and Relations Unit Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Partnership Development: Identify, develop, and manage strategic partnerships to support LOLC’s business objectives.
- Network Expansion: Expand LOLC’s network by identifying and engaging with potential partners.
- Relationship Management: Cultivate and maintain strong relationships with existing and potential partners to drive business growth.
- Product Enhancement: Work closely with internal teams to enhance and promote LOLC products such as Ipay, Savings, and Insurance.
- Market Analysis: Conduct market research to identify new business opportunities and trends.
- Strategic Planning: Develop and implement strategies to achieve partnership and business development goals.
- Performance Monitoring: Monitor and evaluate the performance of partnerships and initiatives, ensuring alignment with LOLC’s business goals.
- Team Leadership: This is a new position with a newly created unit. The unit will be expanded based on the needs of the business in the near future.
- Perform other tasks assigned by management.
- Bachelor’s degree in business administration, Marketing, or a related field. A master’s degree is preferred.
- Minimum of 5 years of experience in partnership development, business development, or a related role in financial institutions or related industry.
- Proven track record of successfully managing and growing partnerships.
- Strong understanding of the financial sector and LOLC’s products.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently and as part of a team.
- Strategic thinker with strong analytical skills.
- Strategic Thinking: Ability to develop and implement effective strategies.
- Communication: Excellent verbal and written communication skills.
Senior Call Center Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Lead and coach the contact center team to perform the tasks well.
- Ensure in providing excellent call center service lead to high customer satisfaction.
- Provide customer the accurate information through inquiries and consultation with timely responses.
- Identify customer’s needs to drive the best solution to meet customer’s expectation and satisfaction.
- Record the information and feedback from customer and follow up to ensure the resolution is provided promptly.
- Facilitate training on customer service, client complaint, and solution mechanism.
- Introduce new promotions or marketing campaigns to customers.
- Promptly report manually and systematically, or escalate the impact or feedback to the related departments.
- Conduct out-going calls survey; also broadcast SMS to customers.
- Responsible for compiling and generating reports related to customer services through the telephone.
- Perform other tasks as assigned by the manager.
- BBA in marketing, business communication, public relation, or equivalent.
- 02 year-experiences in customer services and help desk capacity required.
- Experience or knowledge of microfinance and the banking industry is preferable.
- Very good business communication skills in both Khmer and English.
- Self-motivated person with excellent interpersonal skills and selling skills.
- Good relationship with the public and ability to work under pressure.
- Good at problem-solving and complaint management skills.
- Good understanding in computer skills.
- Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.
Senior Credit Quality Assurance Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- High response in developing a credit quality assurance review system and standards.
- conducting regularly credit quality checks on the compliances (policy, procedure, forms, …) and performance of branches to ensure strong credit control at branch levels.
- following up fraud prevention and detection as well as credit risk prevention strategy.
- Report of Credit Quality Assurance to Credit Quality Assurance Unit Manager.
- Assists Credit Department to prepare instruction letter/guidelines and disseminating to branches.
- Coordinates communication and reporting activities between branch and operation department to ensure availability of data required for efficient daily operations.
- Reviews audit finding regularly and prepare instruction and communicate the improvement plan with branches.
- Perform other duties as assigned by Credit Quality Assurance Unit Manager.
- BA/MBA in Banking/Finance or Business Management or equivalence.
- At least 03-year experiences related to credit operation tasks.
- Good command of English language both written & spoken.
- Sound understanding of computer programs.
- Strong attention to detail with monitoring and evaluation skills.
- Honest and hardworking.
- High ability to work with minimum supervision.
Relationship Manager-Retail Banking (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
- Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
- Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
- Initiate and develop deposit and ATM Card mobilization and financial services strategies to recruit new customers and keep them retention.
- Undertake regular market visits to recruit clients for deposits and ATM Card, determine potential cross sells, obtain feedback and recommend new products-services.
- Make a plan, organize and direct the day-to-day deposit & ATM Card mobilization with discretion necessary to fulfill the LOLC’s goal.
- Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
- Prepare and organize the VIP customers' profile both who using LOLC deposit product and financial services who used to contact such as: Name, address, job and telephone, etc. And to ensure at available time of a properly information is responding to customer's feedback.
- Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
- Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
- Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
- Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
- Build and strengthen relationship with corporate, SME, and individual clients to provide optimal customer experience and maximize sales opportunities.
- Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
- Perform other tasks which assigned by Relationship Management Manager-Retail Banking.
- BA/MBA in Sales and Marketing, Finance and Banking or related field.
- Knowledgeable in financial institution, law and regulations in Cambodia
- Minimum 3-5 year experiences in mobilizing digital banking products and merchants.
- Strong leadership and communication skills.
- Strong English communication both writing and speaking.
Senior Business Officer (3 Positions)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assis Business Unit Manager to train/support business officer on how to perform their job well.
- Assist Business Unit Manager to analyze and monitor branch performance and staff productivity.
- Conduct daily, weekly, and monthly follow up on branch disbursement plan and actual disbursement.
- Analyze FSA’s Productivities and provide strategy to improve their productivity if needed.
- Assist Business Unit Manager to monitor branch disbursement by products especially GL, IL, SME…etc.
- Alert and visit branches whose performances are below targets.
- Assist Business Unit Manager to provide strategic directions and coaching to Branch staffs to well manage the branch and grow the business.
- Assist to allocate operational plan to branch offices follow the business plan as approved by the Board.
- Assist Business Unit Manager to conduct research/review on competitors’ products and service and analyze.
- Provide strategic support to branches on sales of loan products and push branches to increase their loan portfolio, clients and productivities.
- Provide strategic support on savings/deposit collections to branches to increase the deposit portfolio.
- Provide strategic support on promotion techniques to attract the customers.
- Perform other tasks assigned by Business Unit Manager/management.
- BA in Marketing, Finance and Banking, Management or equivalence.
- Minimum 3-year experiences in managing small retail banking financial operations.
- Having good business strategies.
- Familiar with emerging issues related to microfinance industry in Cambodia.
- Computer literate in spreadsheet, database and work processing programs.
- Good English communication - written and oral communication skills.
Senior HR Business Partner (Employee Relations) (2 Positions)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Work closely with Branch Managers and Regional Managers on staff retention, staff engagement, disciplinary action and transfer processes.
- Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines.
- Implement succession planning, and talent management processes ensuring accuracy and consistency of information with fair and efficiency.
- Oversee the implementation of code of conduct, corporate culture and value.
- Deal with retention intervention and conduct exit interview when required.
- Conduct employee engagement to understand about staff feeling, career interest, and business challenges and performance.
- Offering counseling services to employees.
- Liaising between employees and management.
- Managing employee complaints.
- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
- Analyze information and feedback regarding to people or business issues and work with concern management to find proper solutions.
- Oversee market change related to benefit and business status and update to Head of HR.
- Other tasks assigned by Head of HR.
- Degree in HRM, management, business administration or related field.
- Knowledge in HRBP, Performance Management, Talent Management, and Succession planning.
- Minimum 03-year experiences in HR functions.
- Good staff motivation, engagement and leadership skills.
- Ability to work in complex working environment and change management.
- Computer Literacy.
- Can travel to branches.
- Good verbal and written communication both Khmer and English.
Deputy Head of Business Department (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Provide guidance and support to regional managers in implementing branch strategies.
- Conduct regular branch visits to assess performance and provide feedback.
- Facilitate communication between branches and head office to ensure alignment.
- Address and resolve operational issues at the branch level.
- Engage with relevant departments and key stakeholders to ensure branch activities align with LOLC’s strategic goals.
- Develop and implement strategies to increase loan portfolio growth.
- Monitor loan performance and take corrective actions as needed.
- Analyze market trends to identify new opportunities for loan products.
- Collaborate with marketing teams and relevant department to promote loan and other financial service products.
- Ensure compliance with lending policies and procedures.
- Implement and monitor internal control systems at the branch level.
- Ensure branches comply with regulatory requirements and internal policies.
- Provide training on risk management practices to branch staff.
- Regularly review and update risk management policies and procedures.
- Coordinate with business department and relevant developments to ensure branch readiness for new products.
- Monitor and evaluate the effectiveness of product delivery at branches.
- Address customer feedback and improve service delivery processes.
- Ensure branches have the necessary resources and support to deliver products.
- Identify training needs and develop training programs for regional and branch managers.
- Implement performance management systems to track and improve performance.
- Develop succession plans for key positions within the branches.
- Prepare and present regular reports on branch performance to senior management.
- Participate in strategic planning and decision-making processes.
- Lead special projects and initiatives as assigned.
- Stay updated on industry trends and best practices.
- Experience: Minimum of 7 years of experience in the banking and financial sector, with at least 5 years in management roles.
- Education: Bachelor’s degree in business administration, Finance, or a related field. A master’s degree is preferred.
- Strong understanding of financial services and products and excellent communication and leadership skills.
- Proven track record in managing and growing loan portfolios with strong risk management and internal control skills.
- Ability to work collaboratively with various departments and teams.
- Strategic thinker with strong analytical skills.
- Leadership: Ability to lead and develop teams effectively.
- Communication: Excellent verbal and written communication skills.
- Analytical Skills: Ability to analyze data and make informed decisions.
- Adaptability: Ability to adapt to changing business environments and priorities.
Software Development Intern (ASP.NET Core “C#”) (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Learn and try to understand in-house system development, configuration, and functionality.
- Attend the training needed or assigned by managements and help to support end-user.
- Test new system release (participating in quality control team).
- Participant with software development team to produce development/reports to appropriate management personnel.
- Join development and in-house system support with team.
- Installs system software upon instructions from manager or another request.
- System back-up/maintenance; and other tasks assigned by managements.
- At least year 3-student in Information Technology/Computer Science.
- Have knowledge of ASP.NET Core (C#), Oracle database is an advantage.
- Preferably with students who willing to learn and work.
- Have strong teamwork, good communication, motivating, problem solving.
- Ability to work under pressure.
System Administration Intern (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Help to write and develop system administration procedures.
- Support to run daily/ periodical processing (morning, evening, month-end, year-end, etc…).
- Assist to assign user passwords and privilege and maintain data integrity;
- Hardware, System Software, LAN/WAN Administrator.
- Do other tasks assigned the manager.
- Year-3 student up in IT/computer science.
- Knowledge in PC/Networking expert: HW, SW, OS, LAN/WAN;
- Autonomous and proactive, quick learner, and effective communication.
- Fluency in written and oral English.
- Ability to work under pressure.
- English basic, can speak and written in communication.
មន្ត្រីគ្រប់គ្រងផ្នែកលក់(ប្រាក់បញ្ញើ-សន្សំ) (18 Positions)
Position Summary Expectations - Duties, Responsibilities
សាខា៖ ខេត្តពោធិ៍សាត់(០១) ខេត្តព្រះសីហនុ (១)ខេត្តស្វាយរៀង(០១) ខេត្តកំពត(០១) ខេត្តតាកែវ (០១) ខេត្តកំពង់ឆ្នាំង(០១) ខេត្តមណ្ឌលគីរី (០១) ខណ្ឌមានជ័យ(០២) ក្រុងប៉ោយប៉ែត(០១)និងស្រុកអង្គស្នួល (០១)
- បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card, LOLC Mobile, User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
- គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
- រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
- យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
- ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
- រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
- ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
- យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
- រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី។
- មានបរិញ្ញាបត្រក្នុងផ្នែកហរិញ្ញវត្ថុ និងធនាគារ ការគ្រប់គ្រង ទីផ្សារ និងសញ្ញាបត្រដែលមានតម្លៃស្មើ
- បទពិសោធន៍ផ្នែកលក់ប្រាក់បញ្ញើ-សន្សំ និងផលិតផល និងសេវាឌីជីថលកាន់តែល្អ។
- មានជំនាញទំនាក់ទំនង និងសរសេរភាសារអង់គ្លេសបានល្អ។
- មានការប្តេជ្ញាចិត្តខ្ពស់ និងមានភាពស្មោះត្រង់។
- ជាមនុស្សដែលមានលទ្ធផលការងារល្អ។
