Native English Teacher for Early Years
Position Summary Expectations - Duties, Responsibilities
Job Summary: We are seeking a dedicated and passionate Native English Teacher to join our Early Years Program. The ideal candidate will have a strong background in early childhood education and a native-level proficiency in English. The Native English Teacher will play a crucial role in fostering language development and creating a positive learning environment for young learners.
Additional Information:
- Salary: Specify salary or salary range
- Benefits: List any benefits offered, such as health insurance, professional development opportunities, etc.
- Teaching:
- Plan and deliver age-appropriate English language lessons to early years students.
- Foster a creative and engaging learning environment to promote language acquisition.
- Utilize a variety of teaching methods and materials to cater to different learning styles.
- Curriculum Development:
- Collaborate with other educators to develop and adapt curriculum materials.
- Create and maintain lesson plans, educational resources, and materials.
- Incorporate play-based and interactive activities into lessons.
- Assessment and Progress Monitoring:
- Assess and evaluate students' language development and progress regularly.
- Provide constructive feedback to students and parents as needed.
- Participate in parent-teacher meetings to discuss student performance.
- Classroom Management:
- Maintain a safe, clean, and organized classroom environment.
- Implement classroom rules and behavior management strategies.
- Promote positive behavior and social interaction among students.
- Professional Development:
- Stay current with best practices in early childhood education and language acquisition.
- Attend professional development opportunities and workshops as required.
- Cultural Sensitivity:
- Foster an appreciation for cultural diversity and global awareness.
- Create a respectful and inclusive classroom environment.
- Native English speaker or near-native proficiency in English (Female only).
- Bachelor's degree in Education or a related field.
- Teaching certification preferred (TEFL, TESOL, CELTA, etc.).
- Previous experience teaching young learners, especially in an early years setting.
- Strong communication and interpersonal skills.
- Patience and empathy in working with children.
- Creativity and adaptability in lesson planning.
- Familiarity with early childhood development and teaching methodologies.
- Gender: Female
Native English Teacher for Primary
Expectations - Duties, Responsibilities
- Responsible for ensuring that classroom and curriculum meet pedagogy / standards
- Adhere to the Ethical teaching practices, protocols and policies set - Evaluate and maintain complete and accurate files regarding the students’ academic progress and physical, social and emotional growth, and communicates with parents on the students’ progress
- Work closely with Teacher Assistant in evaluating student’s performance and achievements regularly
- Work closely with Teacher Assistant in recognizing student learning problems and inform to school management as necessary
- Respect the confidentiality of student information and record
- Prepare a weekly lesson plan outlining what will covered in class
- Complete report card for each student for every term and fill in the comments for communication books for every week
- Identify the needs of students, and provides continuous assessment of their ability and differentiated instruction to meet individual needs
- Provide effective instruction, organization and management in the classroom, which creates a respectful environment conductive to learning
- Supervise students in classroom in a respectful and positive manner
- Responsible for appropriate use of space, equipment, and material storage in class, teacher room and school
- Responsible for creating a healthy/safe environment within the classroom and school
- Attend in-services training activities and / or self-selected professional growth activities as requested by school management
- Contribute to initiate, plan and participate in parent conferences and other Forest Hill events
- Be available to meet with parents before or after classes, or when requested by school management
- Fulfill other reasonable duties requested by the school management
- School Participation and Team Work
- Be on time and actively participates in all required meetings/ training
- Be a respectful, cooperative, reliable team member and participate in school activities
- Consult with school management, in a timely fashion, to address the needs of students who are struggling with their studies
- Responsible for communicating and coordinating with subject teachers regarding lessons, student behavior, parent communication, and reports through regular meetings
- Participate required meetings or events as prescribed by the school management
- Participate in the assessment and planning of curriculum development and other programs to meet the needs of the school
- Minimum of a university degree in Education
- Must be a Native English Speaker
- At least 1 year teaching experience
- Must be a registered/licensed teacher
- Must be responsible, reliable, resourceful, punctual, creative and cooperative
Teacher Assistant
Position Summary Expectations - Duties, Responsibilities
POSITION SUMMARY
A teacher Assistant is an individual who provides support to the teacher and to students in an appropriate manner that improves the overall quality of education in the classroom and school.
- Helps the teacher ensure that students grasp lesson objectives;
- Support HRT in managing class behavior and supervising group activities.
- Support with those who are special needs and disruptive during class
- Reinforces learning to students by reviewing the course material and helping them with class work assignments;
- Encourages students to work independently but also to have class participation and interaction with other students;
- Provides individual assistance to students experiencing learning difficulty, explains errors, answers questions, assists research and clarifies directions;
- Assist with providing one-on-one support to students who require additional help.
- Substitute teachers if teachers are absent;
- May have to update memos and notices, take attendance, distribute and collect assignments and prepare other classroom-related material;
- Maintains a neat and orderly classroom environment;
- Assist with clearing away materials and equipment after lessons
- Supervises students not only inside but also outside the classroom is a very important role; that
- included monitoring hallways, lunchrooms, sleeping rooms, playground areas, etc.
- Ensuring students are safe - No running
- Ensuring students are reporting back to class in a line or an orderly fashion and not one-by-one alone.
- Students will use the restroom one-by-one. Not two or three at a time.
- No eating in class – water only.
- Required to be a respectful, cooperative, and reliable team member and participant in school activities.
- Respects and abides by Foresthill International School's vision, mission, goals and all policies,
- guidelines, and quality management systems; (dress code, cellphone usage, etc.)
- Provides information about students to the teachers, Coordinator and Vice-Principal; (Communicate regularly with HRT to share insights and observations about student progress, challenges, and successes.)
- Advocating for the needs of students, ensuring they have access to appropriate resources.
- Implement other duties the supervisor requires you to do within the school vicinity. (Staff Duties)
- Managing classroom technology (TV), is in working order with HDMI cable
- Ensuring students are following HRT classroom rules during other classes (Chinese, Khmer etc.).
- Aiding with administrative tasks such as grading and organizing educational resources.
- Assist with managing classroom behavior and promoting a positive learning environment.
Academic Assistant
Position Summary Expectations - Duties, Responsibilities
OFFICE/BRANCH : Academic/ Forest Hill International School
REPORTS TO : Coordinator
SUPERVISES : Teacher Assistants
POSITION SUMMARY
The Academic Assistant is responsible for ensuring the smooth and efficient running of daily class operation, communication with parents, incident and accident reports.
- ESSENTIAL FUNCTIONS
- Creates and monitor the attendance;
- Calls to parents for student lateness and absent and school events;
- Informs to parents about student’s incident and accident;
- Monitors student’s safety and hygiene;
- Does weekly and monthly report to School Principal;
- Inducts new teacher assistants into the School Programme Process;
- Works closely with the Leadership Team and teachers to ensure continuous improvement of the program quality;
- Collaborates with Marketing and other departments to promote the school's learning programs;
- Manages class schedule and attendance, including creating new and editing, assigned by Programme Coordinator;
- Works closely with the Front Desk for parent complaint, advice and suggestions;
- Assists in implementing student orientation and registration activities;
- Acts to upgrade own professional knowledge and skills;
- Assists to define and disseminate information about school disciplinary policies and procedures to parents, students and academic staff;
- Assists in supervising and maintaining auxiliary services and use community resources to supplement the school program;
- Promotes and maintains open communications, positive student attitudes, respects dignity, worth of academic staff and students;
- Assists in completion of records and weekly reports and in the supervision and inventory of necessary supplies, textbooks, equipment and materials of Early Year Program;
- Acts to upgrade own professional knowledge and skills;
- May do other tasks assigned by School Principal;
- HIGHEST PRIORITY
- Respects and abides by Forest Hill International School vision, mission, goals and all policies, guideline, and quality management systems;
- Coordinates daily academic operations within the school;
- Follows and improves issues for the students and teachers;
- Coordinates and suggests recommendations for school;
- Provides communication networks to WEG & operations groups;
- Handles hospitality work for Forest Hill and WEG;
- DECISION-MAKING AUTHORITIES
- Acts as one of the leaders of the school to implement an effective internal operation;
- Coordinates in preparing tasks to all staff under his/her supervision;
- Makes sure to provide an effective school environment to people;
- Orders & follows materials based on actual demand & budget approved and concurred from School Principal;
- Considers over operating activities, based on the budget approved;
- Considers overall Academic operating work with Early Years Program Manager;
- Education Background
- Bachelor’s Degree, preferably in Education and Management;
- Work Experience
- Minimum of two-year experience in teaching;
- Minimum of one-year experience in Academic Administration preferred;
- Computer knowledge (Ms. Office, internet & email, & Ms. Project);
- Language
- Good English Proficiency;
- Technical Competencies and Skills
- High level of diplomacy & confidentiality required;
- Good knowledge of school curriculum and education environment;
- Need to stay focused and organized with all admin issues and team;
- Leadership and Communication Skills/Personality Qualities
- Strong organizational, communication, report writing, decision-making, conflict solving, & facilitating skills, & good interpersonal skills;
- Demonstrates ability to work independently, trustworthily, & collaboratively;
- Being able to quickly solve the issue is required;
- Corporate Competencies
- Strong commitment to Westline Education Group’s Mission, Vision and Values;
- Respects and abides by WEG’s management policies, academic regulations, policies and procedures and guideline;
- Sensitivity and adaptability towards culture, gender, religion, race, nationality, and age;
Customer Service Representative
Position Summary Expectations - Duties, Responsibilities
CUSTOMER SERVICE REPRESENTATIVE (LOCAL)
OFFICE/BRANCH : Administration/ Forest Hill International School
REPORTS TO : Head of Customer Service
SUPERVISES : None
POSITION SUMMARY
The Customer Service Representative is responsible for providing exceptional service to students, parents, and community members, ensuring their inquiries and concerns are addressed promptly and effectively. This role involves managing communications, fostering positive relationships, and enhancing the overall school experience through excellent customer service.
- Customer Support
- Serve as the primary point of contact for students and parents regarding inquiries about school programs, policies, admissions, and events.
- Respond to phone calls, emails, and in-person inquiries in a courteous and timely manner, providing accurate information and solutions.
- Assist with resolving complaints or issues, escalating as necessary to the appropriate staff or department.
- Communication and Engagement
- Foster positive relationships with students, parents, and community members, promoting a welcoming and supportive environment.
- Maintain clear and professional communication channels with all stakeholders, ensuring timely dissemination of information about school activities.
- Coordinate and promote school events, initiatives, and programs to ensure community engagement and participation.
- Administrative Support
- Assist with managing school databases related to student information, inquiries, and services.
- Support enrollment and registration processes, ensuring all relevant documentation is accurate and up-to-date.
- Help maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.
- Problem Solving
- Collaborate with faculty and staff to address specific concerns raised by parents and students, facilitating effective solutions.
- Utilize problem-solving skills to provide appropriate resolutions to issues related to school services and operations.
- Gather and document feedback from stakeholders to help improve services and processes within the school.
- Team Collaboration
- Work closely with other administrative staff to enhance operational efficiency and support the school's mission and objectives.
- Participate in staff meetings and contribute to discussions regarding customer service improvements and school initiatives.
- Assist in training new staff on customer service protocols and practices.
- Professional Development
- Engage in continuous professional development opportunities to enhance customer service skills and knowledge.
- Stay informed about trends in educational customer service and best practices to continually improve service quality.
- Community Outreach
- Support initiatives that promote the school within the community and improve its visibility and reputation.
- Build and maintain relationships with local organizations, businesses, and community leaders to enhance collaborative efforts.
- DECISION-MAKING AUTHORITIES
- Handle customer inquiries and complaints independently, making decisions within established guidelines to ensure customer satisfaction.
- Collaborate with administrative staff to develop policies and procedures related to customer service operations.
- EXPECTED OUTCOMES
- Provide exceptional support as the primary contact for students and parents, addressing inquiries promptly to ensure high satisfaction.
- Foster positive relationships and maintain clear communication with stakeholders about school activities and events.
- Assist in managing student information databases and support enrollment processes for a smooth onboarding experience.
- Collaborate with faculty to resolve concerns and utilize problem-solving skills to enhance customer satisfaction.
- Engage in professional development to improve customer service skills and support community outreach initiatives.
- Maintain accurate records of interactions and uphold the values and policies of Westline Education Group in all activities.
- Education Background
- Bachelor’s Degree in Business Administration, Communications, Education, or a related field is preferred;
- Relevant customer service training or certifications are a plus.
- Work Experience
- At least two years of experience in a customer service role, preferably within an educational or administrative setting.
- Experience in handling customer relations and problem resolution is advantageous.
- Language Skills
- Excellent proficiency in English, both written and spoken; additional language skills are an advantage.
- Technical Competencies and Skills
- Proficient in using customer service software, databases, and standard office applications (e.g., Microsoft Office Suite).
- Strong organizational skills with the ability to handle multiple tasks efficiently.
- Excellent verbal and written communication skills.
- Interpersonal Skills
- Ability to build rapport and maintain positive relationships with students, parents, and colleagues.
- Demonstrated patience, empathy, and active listening skills to address concerns effectively.
- Corporate Competencies
- Commitment to Westline Education Group’s Mission, Vision, and Values.
- Respect for diverse perspectives and cultural sensitivities within the school community.
- Adherence to WEG’s policies, academic regulations, and ethical standards.
