ប្រធានសាខា (9 Positions)
Position Summary Expectations - Duties, Responsibilities
ទីតាំងការងារ៖ រាជធានីភ្នំពេញ ស្រុកស្វាយអន្ទរ ក្រុងព្រះវិហារ និងស្រុកប្រាសាទបាគង
- ចូលរួមធ្វើផែនការទំលាក់ទុន រៀបចំផែនការយុទ្ធសាស្រ្ត និងជំរុញសកម្មភាពបុគ្គលិកលក់ក្នុងកម្រិតសាខា
- ដឹកនាំ គ្រប់គ្រង ចាត់ចែង និងជំរុញលើកទឹកចិត្តដល់បុគ្គលិកក្រោមបង្គាប់ដើម្បីអនុវត្តការងារឲ្យមានប្រសិទ្ធភាព
- ដឹកនាំការផ្សព្វផ្សាយផលិតផលដល់អតិថិជន និងតំបន់គោលដៅ
- សិក្សា និងវាយតម្លៃសំណើកម្ចីដើម្បីរក្សា និងគ្រប់គ្រងគុណភាពផលប័ត្រប្រាក់កម្ចី ព្រមទាំងដោះស្រាយបញ្ហាផ្សេងៗនៅកម្រិតសាខា
- តាមដានពីការប្រែប្រួលនៃស្ថានភាពទីផ្សារប្រកួតប្រជែង តម្រូវការ ការពេញចិត្ត និងការត្អូញត្អែររបស់អតិថិជន ព្រមទាំងចូលរួមផ្តល់អនុសាសន៍កែប្រែផលិតផលឥណទានក្នុងករណីចាំបាច់
- គ្រប់គ្រងចំណូល និងចំណាយកម្រិតសាខាឲ្យមានប្រសិទ្ធភាព
- តាមដាន និងជំរុញជាប្រចាំនូវការអនុវត្តទៅលើនីតិវិធីត្រួតពិនិត្យផ្ទៃក្នុង និងធានានូវការប្រតិបត្តិតាម
- រៀបចំរបាយការណ៍ប្រាក់កម្ចីជូននាយកដ្ឋានគ្រប់គ្រងសាខា និងរបាយការណ៍សំខាន់ៗមួយចំនួនទៀតតាមការស្នើសុំរបស់នាយកដ្ឋានជំនាញដែលពាក់ព័ន្ធ
- ចូលរួមក្នុងដំណើរការជ្រើសរើសបុគ្គលិក និងបង្វឹកដល់បុគ្គលិកកម្រិតសាខា
- ការងារផ្សេងទៀត តាមការចាត់ចែងរបស់អ្នកគ្រប់គ្រង
- បញ្ចប់បរិញ្ញាបត្រជំនាញធនាគារ និងហិរញ្ញវត្ថុ គ្រប់គ្រងទូទៅ ឬសញ្ញាបត្រពាណិជ្ជកម្ម
- មានបទពិសោធន៍វិភាគ វាយតម្លៃក្នុងការផ្តល់កម្ចីតាមបណ្តាមីក្រូហិរញ្ញវត្ថុ ឬធនាគារយ៉ាងតិចបំផុត៥ឆ្នាំ
- មានបទពិសោធន៍ក្នុងការគ្រប់គ្រង ដឹកនាំ និងលើកទឹកចិត្តបុគ្គលិកក្រោមបង្គាប់យ៉ាងតិច ២ឆ្នាំ
- មានជំនាញដោះស្រាយបញ្ហា ការគិតទុកជាមុន ទំនាក់ទំនងល្អ និងមានភាពច្នៃប្រឌិត
Administrative Unit Manager (1 Position)
Expectations - Duties, Responsibilities
- Manage full function of procurement and administration process to ensure transparency and cost effectiveness
- Collaborate with branches and other department in procurement activity such as preparing procurement plan, determining specification of goods, identify new vendor, controlling good’s quality and filling procurement document
- Manage decoration project including contract management for new branch set up by working with branch set up team
- Develop policy, procedure or manual related to procurement and administrative matters
- Verify all purchasing request from branches and other departments
- Manage and conduct physical count of asset and inventory, verify on asset movement, asset listing, asset registration, tag label, and propose for disposal for any unused asset and inventory
- Perform internal control on timely basis to ensure the compliance and risks protected
- Evaluate staff performance based on clear KPIs and prepare development and succession plan
- Manage and enforce a culture of internal control implementation
- Manage and coach staff under department, branch and regional staff (procurement and administrative management)
- Manage offices management including rental, renovation, installation
- Bachelor degree in business or finance and banking or computer sciences
- At least two year experiences in procurement and fleet management
- Have good interpersonal skill, proactive, and problem solving
- Be honest, high commitment, and flexible
- Ability to work calmly under pressure
- Good Ms. Office Applications: Ms. Word & Excel; and
- Willingness to travel to the province.
Marketing Unit Manager (1 Position)
Expectations - Duties, Responsibilities
- Develop a marketing plan, strategy, communication, and procedures of Ly Hour MFI Plc, and develop strategies to boost sales, advertising, sales and responsibility
- Design branding, positioning strategy and pricing strategy
- Design procedure of customer service, defining customer loyalty and customer care
- Facilitate sales and marketing to enhance brand recognition
- Lead and design more social media links, including Facebook, Websites, media, brochures, newsletters, investment information, company profiles, digital marketing reports, project releases and other promotional tools
- Monitor the trend and control competition to consolidate market activities to maintain and expand the market share of Ly Hour MFI Plc
- Develops and manages all marketing budgets and calculates institutional investments
- Lead research teams to identify product specifications, market needs, new marketing tools, and design new products and services to meet current and future customer needs
- Listen to customer needs, conduct customer satisfaction surveys, market surveys, engage in new product development and customer service design in quick response to market needs
- Monitor customer service and office environment (Headquarters and Branches) and request improvements anywhere
- Identify potential business partner and coordinate efforts with partner
- Bachelor’s Degree in ,Marketing or related field
- At least 2-year experience in microfinance or banking
- Be creative, innovate and take the initiative
- Proficiency in written and oral communication and presentation in both Khmer and English
- Computer skills are required Microsoft Word, Excel, Power Point
- Knowledge of digital and prioritized software design concepts
- Good communication, negotiation and leadership
- Good attitude and analytical skills
- Willing to work, be responsible, be able to work under pressure, work time can work overtime, and undertake work assignments in the provinces
- Be careful and Pro-active
Relationship Manager, Deposit (5 Positions)
Expectations - Duties, Responsibilities
- Grow portfolio of clients through building strong relationships with prospects and networking
- Procure new business through new customer acquisition
- Manage and grow relationships with existing customers
- Provide sound financial advice and dispensing customized saving management solutions in alignment with the bank's standards and industry regulations
- Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution
- Achieve daily/weekly/monthly/yearly targets
- Cross-sale other banking products to optimized revenue
- Conduct financial portfolio management for clients through quality advice and recommendations with a suite of banking solutions
- Work with product partners and other business units to identify opportunities and execute solutions
- Other tasks/project as assigned
- Master or Bachelor degree of banking or Equivalent
- Confident, strong communication and interpersonal skills with diver clients
- Candidates with strong acquisition or good networking background are preferred
- Demonstrated ability in customer relationship management
- Very good in English both written and spoken and Chinese is a plus
- High degree of self-motivation and excellent interpersonal skills
- Personable and service-oriented
Regional General Manager (3 Positions)
Position Summary Expectations - Duties, Responsibilities
Region 1: (Kampong Speu, Koh Kong, Preah Sihanouk, Kampot, Kep, Takeo)
Region 2: (Kratie, Steung Treng, Mondulkiri, Ratanakiri)
Region 3: (Preah Vihear, Kampong Thom, Siem Reap, Oddar Meanchey)
- To review sales performance and the branch’s performance of each branch on weekly and monthly basis, and provide proactive sales strategies to support to reach plan of each branch in order to achieve the annual sales target
- To perform credit compliance review with credit policies and procedures on the purpose to improve the loan portfolio
- To promptly review and response to internal audit report/ risk and compliance report and take proactive measures and corrective actions with BM, CS and branch staff to mitigate the risk and improve the branch governance to meet the organizational standard
- To perform monthly spot check on branch operation activities: cash balance, lock File, activities plan of credit Officer, credit supervisor
- To offer on the job training, refreshment training, consultation, counselling and coaching branch Staff: Branch Manager, Credit Supervisor, Teller Supervisor to improve their work performance
- Conduct one on one coaching and mentoring with each BM in the designated region
- To conduct Training Need Assessment (TNA) on staff under supervision
- To develop and execute the annual strategic planning and action plans for the region
- To follow loan/deposit growth strategies and pricing strategies together with the quality of loan & deposit
- To review KPI of each branch: growth, productivity, efficiency, profitability
- To manage, consult, counsel, develop, and coach a sales team and other Branch’s staff
- Other tasks, not listed, may be assigned by line manager
- Get the MBA or Bachelor’s degree /equivalent degree in finance and banking, accounting, marketing, business administration, or related field
- At least five-year working experiences of the Branch Manager/Regional Manager at the Bank, MFI, or Finance Institution
- At least 5 year-working experience of managing people, especially managing the operational/frontline managers
- Require the great attitude, can-do attitude, interpersonal skill, planning & strategies, leadership skill, sales skill, strong communication, negotiation skill, and critical thinking skill
- Excellent verbal and written communication skills in English and Khmer
- Good at problem solving and customer complaint handlingBe able to travel to the provinces – where Ly Hour MFI is operating.
