Digital Service and Sales Supervisor (1 Position)
Position Summary Expectations - Duties, Responsibilities
Reporting to : Corporate Sales Manager
Purpose : S/he is responsible for the development and management of digital business plan and works of Pethyoeung, including digital marketing, digital content development, digital customer service and inquiries about Pethyoeung’s digital healthcare services.
- Responsibilities:
- Take responsibility in managing and executing digital healthcare business plan of Pethyoeung per business objectives set;
- Lead execution of digital marketing and sales campaigns, including SEO/S4EM, e-mail, marketing database, e-commerce platforms, social media and display advertising campaigns;
- Lead and supervise the development of digital content productions, branding and promotional materials of Pethyoeung and its digital healthcare services to meet its brand guideline and standards for digital marketing and sales campaigns;
- Manage the Digital Service and Sales Team to execute digital healthcare campaigns per agreed action plan, schedule and deadline;
- Manage the Digital Service and Sales Team to respond to all customers’ inquiries efficiently, on-time and in a responsive manner at all time;
- Manage and supervise the right and good creative digital content production and formats for the right digital tools and media channels with no deadline compromising;
- Work with the team and line supervisor to develop new and creative growth strategies;
- Create and conduct digital marketing campaign experiments and conversion tests;
- Identify digital trends, insights and optimize spent and perform based on insights;
- Utilize analytical ability and skills to evaluate end-to-end customer experience across multiple channels and customer touch points;
- Navigate emerging digital marketing tools and provide insight and thought leadership and perspective for adoption where necessary;
- Measure and report the performance of all digital marketing campaigns and do assessment against goals (ROI and KPIs) for informed leadership
- Pethyoeung Development and Others
- Provide inputs earned from daily work to support the improvement of customers’ access to healthcare service experience;
- Sacrifice time for Pethyoeung’s digital healthcare service development as requested;
- Complete additional duties as assigned by line supervisor during the contract.
- At least 5 years of working experience in digital marketing and sales management;
- Have degree in MIS or IT or Communications or Marketing or equivalent;
- Good knowledge of digital marketing tools and programs—SEO/SEM, email marketing, social media strategies, marketing database, professional mastery of video and audio editing software and programs;
- Good data analytical knowledge and ability to interpret data into digital marketing action and business plan;
- Having good basic healthcare knowledge is given priority;
- Good customer service and be problem-solution-oriented;
- Good multi-task management and result-oriented personality;
- Good leadership and management to work with a dynamic team from multicultural background;
- Excellent English proficiency;
- Honest, responsible and hardworking under the challenging environment settings;
- Willing to learn new things and work as a team;
- Creative, highly self-confident and possesses a Can-Do-It Attitude;
- Able to manage and cope with stress while working;
- Able to work with minimal supervision
Digital Health Content & PR Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Reporting to: Digital Service & Sales Supervisor
Purpose: As a Digital Health Content & PR Officer, s/he is accountable for health content development and company’s PR work for visualizing company brand and publicity and the business of panel hospital and providers in safe manner.
- Responsibilities:
- Conduct literature review and do brainstorming idea of daily, weekly and monthly list of preventative health content pitch with health content editor/line supervisor;
- Conduct research and literature review on the approved health content pitches for accurate and trusted content development for preventative health awareness and education for Pethyoeung platform;
- Contact and interview health experts, panel hospitals’ medical doctors for preventative health content development of the approved health content pitches;
- Coordinate with guest speakers for preventative content talk shows and interviews for weekly and monthly health programs of Pethyoeung for social media and digital channels;
- Manage the assigned social media platform of Pethyoeung and its affiliated entities as assigned by line supervisor;
- Support producing branding materials of Pethyoeung business and its affiliated entities as assigned by line supervisor;
- Act as a media contact person of the company for the media events;
- Respond to healthcare inquiries from patients/consumers on social media channels per SLA set;
- Refer healthcare inquiries for patients/consumers to Digital Service and Sales Officer for good customer experience in accessing to healthcare services (online & offline).
- Pethyoeung Development and Others
- To give feedbacks/inputs for the business growth of Pethyoeung and its affiliated businesses;
- To complete additional duties as assigned by line supervisor and CEO during the contract (occasional only).
- Bachelor's Degree in Journalism, Marketing Communication, English or related field;
- Good knowledge of public health is a must and a plus;
- Excellent command of the English language;
- Highly organized and detail oriented;
- Ability to prioritize work assignments, organize own schedule, perform routine work independently, meet deadlines and adapt to changing demands and multitasks;
- Good skills of AI, Photoshop, and video editing program;
- Good knowledge of use of digital and social media platforms;
- Good preparation, hospitality and time-management skills;
- Excellent communication skills and good computer skills in MS Office, e-mail and internet;
- Honest, responsible and hardworking under the challenging environment settings;
- Willing to learn new things and work as a team;
- Creative, highly self-confident and possesses a Can-Do-It Attitude;
- Able to manage and cope with stress while working
Digital Service and Sales Officer (2 Positions)
Position Summary Expectations - Duties, Responsibilities
Reporting to: Digital Service and Sales Supervisor
Purpose: As a Digital Service and Sales Officer, s/he responds to all of customer’s inquiries of Pethyoeung e-Health ID App usage and digital healthcare services and then provides responsive user experience to customers to ensure good user experience feedback of the usage of Pethyoeung e-Health ID and the digital services of panel hospitals/clinics.
- Responsibilities:
- Be a focal contact person to customers for all inquiries of the use of Pethyoeung e-Health ID App on all customer centric communication channels of Pethyoeung;
- Be a focal contact person to customers for any inquiries of digital health services of panel clinics/hospitals, specialists, locations and appointments to clinics/hospitals;
- Provide responsive support to customers of any user experience problem (Pethyoeung e-Health ID App usage and access to digital health services from clinics/hospitals);
- Build good relationships with panel clinics/hospitals and support them to ensure the provision of good care to end-patients and customers using the healthcare services of clinics/hospitals;
- Coordinate with panel clinics’ physicians to provide good digital healthcare experience to their end-patients and customers;
- Listen to and collect customer feedback daily and weekly to which is referred to enhance user experience for excellent customer services;
- Develop weekly, monthly and annual reports to be submitted to line supervisor;
- Work with Pethyoeung’s Digital Service Team to support social and digital marketing activities to raise awareness and user experience on digital healthcare services offered by panel clinics/hospitals of Pethyeoung;
- Join regular marketing live activities of Pethyoeung and its digital healthcare services on social and digital channels as agreed schedule and time slots;
- Need to go out and meet customers in person for customer service and support as needed if the digital service does not work well with customers.
- Pethyoeung Development and Others
- Provide inputs earned from daily work to support the improvement of customer’s access to healthcare service experience;
- Sacrifice time for Pethyoeung’s digital healthcare service development as requested;
- Complete additional duties as assigned by the line supervisor during the contract;
- Be a university graduate in the field of Marketing, Business Administration, or equivalent;
- At least 3 years of working experience in the field of customer service, client support and business support;
- Have basic knowledge in healthcare system;
- Excellent written and verbal communication and interpersonal skills;
- Flexibility in setting schedules to meet customer needs with short turnaround time;
- Ability to adapt and prioritize in a deadline-driven environment;
- Having good English language skills is a plus;
- Having excellent training and organizing skills;
- Problem and business solution-oriented person;
- Honest, responsible and hardworking under the challenging environment settings;
- Willing to learn new things and work as a team;
- Creative, highly self-confident and possess a Can-Do-It Attitude;
- Able to manage and cope with stress while working;
- Able to work with minimal supervision
Business Support and Training Officer (2 Positions)
Position Summary Expectations - Duties, Responsibilities
Reporting to: Business Support and Training Lead
Purpose: As a Business Support and Training Officer, s/he takes responsibilities to contribute in the field of support and training to client who are using Pethyoeung. It is the main role to help clients using system smoothly and comprehensive enough to run the system without standing by support at the client’s located hospitals. This role duty is also to train and to demonstrate to clients for every new product and updated function.
- Being a focal contact person of clients for any concerns of their business support in the use of any system software of Pethyoeung
- Collect and listen to their business requirements and then write them down to be shared with Business Analysis and QA and Technology Development Team and the Management Team of Pethyoeung for solution
- Develop training materials and programs for assigned clients after the license use agreement signed and provide training and strengthen capacity of all system users of clients on how to use the system
- Visit clients and client’s problems and provide solution
- Support the effective communication and on-time responses to all demand of clients.
- Complete additional duties as assigned by CEO and immediate supervisor during the contract.
- Coordinate with hospital/clinics to collect key information for data setting, do data setting and set calendar for system users training workshop
- Conduct training workshop for system users of hospitals/clinics
- Produce training workshop report and then communicate it with customer
- Complete additional assignments assigned by line supervisor during the Employment Contract.
- University graduate in Computer Science, IT, Business Administration, or equivalent.
- At least 2 years of working experience in the field of business development, clients support and training
- Applicant with experience in providing training clients and business partners on how to use system and software training services is strongly encouraged to apply
- Excellent written and verbal communications and interpersonal skills in Khmer and English
- Problem and business solution oriented person
- Honest, responsible and hardworking under the challenging environment setting
- Willing to learn new things and team-work
- Creative, high self-confident and Can-Do-It Attitude
- Able to work with minimal supervision
- Own driving license.
Senior Health Actuarial Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Reporting to: Head of Business Development
Purpose: As a Sr. Health Actuarial Officer, s/he is accountable for working with panel hospitals and insurance partners to develop digital healthcare products with sense of financial reasons to meet healthcare needs of retail healthcare consumers and corporate business partners.
- Responsibilities:
- Lead the collection of health data provided by panel clinics/hospital network in Cambodia, ASEAN and US and then analyze them for healthcare product development to meet current healthcare trends in the contemporary market with a sense of financial soundness and reasons;
- Conduct periodic healthcare experience-study surveys twice a year to inform the digital healthcare product development to meet current market needs and trends;
- Regular communication with current panel clinic and hospital network members to collect healthcare inputs and also to present them the new healthcare trends in each market based on findings;
- Communicate with insurance partners to get inputs for digital healthcare development with extra personal and life protection at the affordable cost;
- Negotiate with panel clinic and hospital network and insurance partners on digital healthcare pricing plan design change;
- Support complex health and welfare studies on a variety of issues including health equity, litigation support, and workforce analytics;
- Present costs and benefits of healthcare findings as well as present to them the healthcare solutions that offer healthcare benefits to their employee and cost-saving HR management.
- Pethyoeung Development and Others
- To give feedbacks/inputs for the business growth of Pethyoeung and its affiliated businesses;
- To complete additional duties as assigned by line supervisor and CEO during the contract (occasional only).
- Bachelor's Degree in Finance, Public Health or related field;
- Have at least 3 years of health actuarial experience or health insurance underwriting works;
- Excellent healthcare knowledge and experience with basic healthcare marketing strategy;
- Excellent command of the English language;
- Highly organized and detail oriented;
- Ability to prioritize work assignments, organize own schedule, perform routine work independently, meet deadlines and adapt to changing demands and multitasks.
- Proficient in any video and audio editing program and social media platforms;
- Problem and business solution-oriented person;
- Good preparation, hospitality and time-management skills;
- Excellent communication skills and good computer skills in MS Office, e-mail and internet;
- Honest, responsible and hardworking under the challenging environment settings;
- Willing to learn new things and work a team;
- Creative, highly self-confident and possesses a Can-Do-It Attitude;
- Able to manage and cope with stress while working
