Branch Manager
Position Summary Expectations - Duties, Responsibilities
This position work at Chbar Ampov Branch.
- Manage day-to-day branch operation including sales, service, administration and compliance to ensure smooth business operation
- Produce exceptional results in branch key indicators including the sustainable growth in deposit, loan, number of customers, productivity, revenue and profitability
- Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share
- Ensure key customers of the branch both loan and deposit are well serviced and retained through excellent retention strategy
- Lead and inspire the team to always provide superior service to customers by following the bank’s service standard, understanding customer needs and recommending best financial solutions that exceed their expectations
- Lead the team to build and increase sales networks/referrals and maintain deep relationship with customers in order to increase more businesses
- Proactively and regularly identify gaps within branch which include customer dissatisfaction/complaint, team knowledge and productivity followed by the proposed solutions or recommendation and follow up actions to ensure gaps are closed and continuous improvement is made
- Provide regular coaching, encourage and empower team to be at their best, promote two-way communication and create an open, honest and motivating team environment
- Develop and be the role model to the team in following bank’s procedures and compliance to ensure no surprise is discovered
- Stay updated with competitors’ activities, report make recommendation
- Required Education & Experience:
- Minimum Bachelor Degree
- At least 3 years' experience in similar position
- Computer literacy and English language proficiency (French language is a plus)
- Sense of understanding about economic environment and impact of country factors on customer’s business as well as the bank
- Required competencies:
- Good organizational and time management skills
- Effective communication
- Strong self-motivation and excellent interpersonal skills
- Ability to lead and work effectively in a team environment
- Sound sales and negotiation skills
- Excellent relationship building skills both internal and external
Relationship Manager - Retail Banking Branch (2 Positions)
Position Summary Expectations - Duties, Responsibilities
This position work at Chbar Ampov Branch.
- Meet and exceed the assigned sales and revenue targets though acquiring new customers for deposit and lending products
- Manage and grow existing customer portfolio for FUM, loan, revenue and profitability
- Leverage and expand customer relationship to maximize referral, cross selling and new business opportunities
- Contribute to the business success by initiating and participating in various cold-calling and marketing activities
- Provide high standard of service to all customers at all times
- Be always attentive to all customer needs, issues or complaints and provide appropriate solutions and effective complaint handling
- Manage the quality customer portfolio, maintain accurate records, and always follow the bank’s policies and compliance procedures
- Minimize and make immediate report on any potential financial or operational losses
- Stay updated with bank’s products suite, marketing campaigns and competitor’s activities to ensure superior product knowledge
- Required Education & Experience:
- Minimum Bachelor Degree
- OR lower degree accepted if at least 3 years' experience in similar position
- Computer literacy and English language proficiency (French language is a plus)
- Proven sales and service record in banking or related industries
- Financial background, analytical and credit background
- Required competencies:
- Discretion, integrity and rigor
- Customer focus and strong communication skills
- Outgoing personality, confidence and ability to work under pressure
- Autonomous and pro-active
- Good planning, negotiation, problem solving & organizing skills
- Desire to go extra and beyond responsibilities
- Be a team player and like to deal with challenges
SME Relationship Manager - Retail Banking (2 Positions)
Position Summary Expectations - Duties, Responsibilities
This position work at Chbar Ampov Branch.
- Meet and exceed the assigned sales and revenue targets though acquiring new customers for deposit, Retail SME and other lending products
- Understand customer’s lending needs and provide suitable solutions through consultation
- Collecting supporting documents, prepare credit memorandum with the provision of strong analysis, recommendation and business justification
- Manage and grow existing customer portfolio for FUM, loan, revenue and profitability
- Leverage and expand customer relationship to maximize referral, cross selling and new business opportunities
- Contribute to the business success by initiating and participating in various cold-calling and marketing activities
- Provide high standard of service to all customers at all times and address all customer’s complaints/issues in the professional manner
- Manage the quality customer portfolio, maintain accurate records, and always follow the bank’s policies and compliance procedures
- Be vigilant on any early credit warning signs and make immediate report on potential financial or operational losses
- Stay updated with bank’s products suite, marketing campaigns and competitor’s activities to ensure superior product knowledge
- Required Education & Experience:
- Minimum Bachelor Degree
- OR lower degree accepted if at least 3 years' experience in similar position
- Computer literacy and English language proficiency (French language is a plus)
- Proven sales and service record in banking or related industries
- Financial background and credit background
- Required competencies:
- Discretion, integrity and rigor
- Customer focus and strong communication skills
- Strong analytical skills with ability to articulate complex issues
- Confidence, pro-active and ability to work under pressure
- Good planning, negotiation, problem solving & organizing skills
- Desire to go extra and beyond responsibilities
- Be a team player and like to deal with challenges
Chief Teller
Position Summary Expectations - Duties, Responsibilities
This position work at Chbar Ampov Branch.
- Control all cash transactions
- Control all cash foreign exchange transactions
- Responsible for vault room and all till management
- Control all transactions into core banking system
- Ensure staff training and compliance with procedures
- Required Education & Experience:
- Minimum Bachelor Degree
- At least 3 years' experience in similar position.
- Fluency in English (written and spoken)
- French language is a plus.
- Excellent computer skills in Excel
- Team Management experience
- Required competencies:
- Discretion, integrity and rigor
- Ability to enter numerical data on computer with speed and accuracy.
- Effective communication.
- Autonomous and pro-active.
- Quick learner.
Teller
Position Summary Expectations - Duties, Responsibilities
This position work at Chbar Ampov Branch.
- In charge of cash transactions
- In charge of till management
- Input transactions into core banking system
- Communication with customer
- Required Education & Skills:
- Minimum Bachelor Degree*
- OR lower degree accepted if at least 3 years' experience in similar position.
- Fluency in English (written and spoken)
- French language is a plus
- Excellent computer skills in Excel
- Required Competencies:
- Discretion, integrity and rigor
- Ability to enter data on a computer with speed and accuracy
- Effective communication
- Autonomous and pro-active
- Quick learner
