Supervisor, Learning & Development
Position Summary Expectations - Duties, Responsibilities
Job Purpose
Supervisor, L&D is to provide employees with the skills and knowledge they need to grow in their roles while helping grow the company.
Department: Human Resources
- Recommends, designs, develops and implements innovative learning and development programs that support the full employment lifecycle, including onboarding, career development, wellness, succession planning, and management and leadership development. Program development and delivery facilitated both on-line and in person.
- Assesses needs, analyzes gaps and researches best practices with Head of department to identify, develop and implement successful and innovative learning and development programs.
- Develops and implements program processes and procedures, maintains records and tracks outcomes.
- Continually monitors and evaluates effectiveness of programs and makes needed adjustments.
- Coordinates learning and development program activities including forming committees, scheduling, event logistics and vendor relations.
- Develops integrated talent/performance/learning reports, dashboards in support of the learning organization.
- Performs other related duties as assigned to support overall organization and employee development initiatives.
- Record all training database and training report and manage budget.
- Collaborate with related department on training request and ensure training go smoothly.
- Other tasks assigned by the Line Manager.
- Qualification
- At least 3 years of experience in HR, learning &development and admin work.
- Bachelor of Human Resources, Education, or any related field.
- Requirements
- Training and development principles, practices, methods, and procedures;
- Needs assessment methods;
- Design principles and best practices for effective online learning media use and learner engagement;
- Sound instructional design principals and the proper utilization of technology to enhance training delivery;
- Effective practices around change management;
- Research and analysis;
- Speaking in public and presenting information to large and small groups;
- Microsoft Office applications such as PowerPoint, Word, and Excel;
- Program/project management principles and techniques;
- Current and emerging learning technology trends and tools;
- Automated human resource information systems;
- Good written and verbal communication skills in English and Khmer.
Executive, Engagement & Culture
Position Summary Expectations - Duties, Responsibilities
Job Purpose
This position is creating programs that encourage employee engagement or increasing the overall happiness of employees and build healthy culture in GC Life.
Department: Human Resources
- Designation of an employee engagement program to provide a healthy culture and environment.
- Creating surveys to measure employee satisfaction and morale, and distributing them to employees through various channels such as email, google survey, etc.
- Reviewing survey results and helping management create action plans based on their findings
- Evaluating the company’s culture and climate to determine if any changes need to be made in order to improve employee satisfaction
- Working with learning and development team to provide leadership training to managers and other employees on topics such as conflict management, team building, and coaching skills.
- Helping managers develop plans to improve employee engagement through one-on-one meetings with employees, focus groups, workshops, or other methods.
- Conducting exit interviews with departing employees to gather information about why they are leaving the company and how to improve retention rates.
- Determining best ways to engage employees, such as through contests or recognition programs.
- Ensuring all related HR project activities are completed within the expected timeline and quality, while seeking support and collaboration from HR project team members and relevant stakeholders.
- Other tasks assigned by the Line Manager.
- Qualification
- At least 2 years of working experiences in HR or Project Management.
- Bachelor’s degree in business administration, human resources management or related field.
- Requirements
- Strong influencing skills, with the proven ability to build trusted relationships with staff members and manager and the ability to stimulate others to positive action.
- Innovative and creative problem solving.
- Strong communication outgoing, poised and persuasive communication style.
- Strong presentation and facilitation skills, engaging the commitment of others
- Good understanding of the latest HR trends and the intersections between HR and culture.
- Ability to drive ideas to execution and deliver results through and with people, including action plan implementation.
- Take initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the project.
- Ability to adapt and manage deliverable and resources in a changing environment.
- Demonstrate team player approach to work in a multi-cultural l environment.
- Collaborative decision-maker with excellent project management skill.
- Good written and verbal communication skills in English and Khmer.
Executive, Graphic Design
Position Summary Expectations - Duties, Responsibilities
Department: Marketing
- Developing design concepts by studying relevant information and materials.
- Designing marketing materials including poster, flyer, leaflet, brochure, folder, x stand, banner, backdrop, corporate items, etc.
- Creating a wide range of graphics and layouts for product illustrations and company websites.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with internal and external about layout and design.
- Coordinating and working with other department, outside agencies, suppliers, and colleagues as necessary.
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
- Keeping up to date with design and software trends.
- Gathering feedback for future design ideas
- Other tasks as assigned by line manager or head of department.
- Bachelor degree in Design, Fine Arts, Marketing, or related fields
- Experience as a graphic designer or in related field
- Demonstrable graphic design skills with a strong portfolio
- A keen eye for aesthetics and details
- Ability to think creatively and take initiative
- Able to give and receive constructive criticism.
- Effective time management skills and the ability to meet deadlines.
- Good problem solving and interpersonal skills
- Excellent business communication skills, commendable in English language both in speaking and writing
- Proficiency with required desktop publishing tools, including Photoshop, InDesign, and Illustrator, etc
- Familiarity with the latest trends and technologies
- Experience in financial industry or knowledge about life insurance/insurance is a plus.
Accounting Officer
Position Summary Expectations - Duties, Responsibilities
Job Purpose
We are looking for an accounting officer to perform various entry-level tasks within the Accounting & Finance Department. Key responsibilities of an officer include handling and supporting the day-to-day accounting activities, maintaining the financial records of the company, and collaborating the Senior and other fellow team members. Accounting officer reports to the Manager.
Department: Accounting & Finance
- Prepare general ledger entries and maintain accounting records and files
- Prepare payments and accrue expenses, assign account numbers, request disbursements, and reconcile accounts
- Reconcile premium income on regular basis and investigate on any variance
- Prepare supporting documents for monthly and annual tax returns
- Prepare monthly bank & account reconciliations
- Assist in the preparation of monthly, quarterly, and annual reports (internal and external)
- Manage customer invoicing (AR) and vendor payments (AP)
- Monitor company assets by maintaining records and files
- Liaising with auditors and regulators
- Other tasks assigned by the line manager
- Qualification
- Bachelor’s degree in Accounting, Finance, Business, or other related fields
- Year 4 students or fresh graduates are encouraged to apply
- Non-experience or a year of working experience in Accounting or Finance related roles
- Requirements
- Basic understanding of Cambodia taxation and practice
- Good knowledge of accounting standards and bookkeeping
- Willing to learn and committed to self-improvement
- Problem-solving skills, able to work independently
- Possess a dedicated work ethic and a personality that fits well within a hard-working team-oriented management environment
- Good written and verbal communication skills in English and Khmer
- Basic knowledge of computer skills and Microsoft Office (Word, Excel and PowerPoint)
Executive, Customer Service
Position Summary Expectations - Duties, Responsibilities
Department: Operations Department
- Attending to in-coming calls from Customers, Sales personnel and related parties
- Welcome calls to new customers upon issuance of new policy contracts
- Making out-going calls to clients such as “Welcome Calls” to new customers
- Reminder calls to customers on premium renewals
- Manage front desk on walk-in customers or visitors
- Provide advice to customers on policy changes, surrenders and claims matters
- Managing customer complaints and help provide the necessary resolution
- Provide the necessary feedback to Management and Sales Team for future improvement
- Preparing monthly reports related to Customer Services such as outgoing calls, in-coming calls, and walk-in customers
- Handling of in-coming email/Facebook/telegram messages
- Qualification
- At least 1 year working experience in financial institutions/ hospitality industry or others.
- Requirements
- Possess pleasant personality and good communication skills
- Willing to learn, proactive, responsible and attention to details
- Computer literate in Microsoft Office (Word, Excel, PowerPoint), internet and emails
- Proficiency in English and Khmer
- Ability to communicate in Mandarin an advantage
Senior Executive, Corporate
Position Summary Expectations - Duties, Responsibilities
Department: Sales
- Deliver business target meet to company core values
- Build relationship with brokers, partners, and corporate companies
- Assist line manager training and coaching sales staff to understand the insurance concepts, company products, and sales processes
- Prepare business updates to line manager, brokers, and partners
- Support partners to monitor and evaluate performance
- Provide supporting to broker teams, corporate companies, and customers
- Prepare and implement monthly activities including customer presentation and visit broker staff
- Perform other duties as assigned by Line Manager
- Qualification
- A College degree in business administration majoring in marketing, or business-related field
- A minimum of 1-2 years’ experience in Sales, Customer Service, or Service provider.
- Requirements
- Ability to manage and work independently
- Ability to think creatively and take initiative
- Analytical skills and demonstrate positive attitude
- Good problem solving and interpersonal skills
- Good business communication skills, commendable in English language both in speaking and writing
- Proactive and reliable professional
- Computer literacy in Microsoft offices applications
- Be able to travel.
