Manager – Compliance & Contract
Expectations - Duties, Responsibilities
- Contract matters and legal advice: support Legal & Compliance Senior Manager for high-level draft and review legal documents. Effectively handle and resolve various legal matters after understanding business acumen and the customers’ challenges to...
- Registration matters, legal & compliance up to date: lead registration matters related to land registration, ownership transfer, land subdivision, land consolidation, hypothec registration or discharge of hypothec, licenses/permits/ approval with relevant authorities. Accurately complete and check all documentations required to apply for and obtain licenses/permits/registrations prior to submission to the relevant authorities and ministries. Keep up to date laws, regulations, economic and legal news related to real estate and construction industry.
- • Communication and business relationship: build and maintain good relationships with customers, tenants, vendors, supplier, contractor, and consultant. Communicate, coordinate, and negotiate with the external parties including regulators, legal counsel, counterparty, lawyer, relevant authorities and ministries. Establish and maintain good working relations with relevant authorities, ministries and regulatory bodies.
- Establish and maintain good working relations with relevant authorities, ministries and regulatory bodies.
- Goal and budget setting: for legal & compliance department
- Document management and monitoring: well organize legal documents, licenses/permits/approval in hard copy and soft copy and maintain confidentiality and privacy of the group of company. Ensure the contracts are properly prepared and entered into company database and securely file and maintained.
- Draft, review and revise contracts and legal instruments including sale purchase agreement, perpetual lease, lease agreement, construction agreement, insurance agreement, service agreement, corporate resolution, as required across the group of company, to ensure the company’s interests are executed in compliance with the applicable laws and regulations.
- Effectively handle and resolve various legal matters after understanding business acumen and the customers’ challenges including, negotiation and bargain on various types of contracts and ensure that terms and conditions are reflected with the company’s or projects’ interest and effectively implemented by the counter party.
- Manage and supervise the execution process of various contracts.
- Contract monitoring and regular assess the performance of the counterparty to ensure whether it follows contractual term and conditions.
- Troubleshoot contract-related issues, such as poor performance or breach of contract and make recommendation to relevant cross department and management team.
- Keep track of contracts and extend, renew, or terminate.
- Draft various request letters in Khmer and/or English subjects to government institutions, authorities, banks and customers.
- Draft, review and revise policies, guideline and procedures for legal compliance and fraud avoidance.
- Develop, review and update templates for contracts related to construction, service, commercial and real estate.
- Translate any assigned legal documents from English to Khmer or vice versa.
- Assist Legal & Compliance Senior Manager and relevant Managers in fulfilling legal requirements for setting up new project(s) or new company.
- Conduct due diligence exercise, online search, and statutory compliance to mitigate risks in respect of the land acquisition transaction.
- Monitor and improve on internal compliance with company rules and regulations.
- Provide legal advice, guidance or legal support to operation team and functional team.
- Work closely with cross departments, clarify and analyses business advice with the top management and consolidate the legal and business advice into an effective formula and propose to top management for implementation.
- Be the point of contact and liaise with cross departments of the group of company.
- Build and maintain good relationships with customers, tenants, vendors, supplier, contractor, and consultant.
- Communicate, coordinate, and negotiate with the external parties including regulators, legal counsel, counterparty, lawyer, relevant authorities and ministries.
- Lead registration matters related to land registration, ownership transfer, land subdivision, land consolidation, hypothec registration or discharge of hypothec, licenses/permits/approval with relevant authorities.
- Accurately complete and check all documentations required to apply for and obtain licenses/permits/registrations prior to submission to the relevant authorities and ministries.
- Set goal for department and team and set budget.
- Well organize legal documents, licenses/permits/approval in hard copy and soft copy and maintain confidentiality and privacy of the group of company.
- Ensure the contracts are properly prepared and entered into company database and securely file and maintained.
- Keep up to date laws, regulations, economic and legal news related to real estate and construction industry.
- Other tasks as relevant and required.
- Bachelor’s degree or master’s degree in law
- At least 5 years’ experience in managing business contracts and working on legal matters with any leading law firm and housing development project
- Very good in communication, negotiation skills and thinking creatively
- Strong attention to detail
- High commitment and problem-solving skill
- Honest, flexible, dynamic and result-oriented
- Good organized, adaptable, positive thinking and proactive
- Be open minded and deal calmly and effectively in tough deadline
- Willing to personally take on responsibility and challenges
- Friendly with a growth mentality
- Effectively cultivate a dynamic team
- Ability to work individually and as a teamwork with the group of company
- Can build and maintain relations with key stakeholders at all levels
- Good knowledge of the applicable Cambodian laws and regulations related to real estate and construction industry
- Written and spoken communication skills in English and Khmer
Supervisor – Content & Social Media
Expectations - Duties, Responsibilities
- Work with Marketing team to create compelling content marketing and storytelling that motivates, inspires, educates, informs, sells, and provides information to generate results and leads
- Create, edit and publish long-form and short-form written content (eg product copy, blogs, social media posts, websites, event descriptions, email newsletters, agents’ platforms, infographics, advertising campaigns, whitepapers, press releases and print brochures, etc), while adhering to style guide, tone of voice and SEO best practice
- Commission and manage end-to-end content production, including (and not limited to) briefing, scripting, engaging photography, videography or design services, ensuring high quality of outputs
- Develop innovative content ideas and topics by collaborating with other departments and business units in Urbanland and ISI Group, researching industry-related topics (combining online sources, interviews and studies) and analyzing customer research findings
- Generate more traffic to our websites and social media channels by creating content which attracts viewers to explore our products, showcases Urbanland and our brands as a thought-leader within the industry, and using SEO, keyword research and tagging techniques to increase our findability
- Be the guardian of the Urbanland editorial style guide, tone of voice and visual style, ensuring that all content published adheres to brand guidelines and the information is accurate and timely
- Assist in the creation and launch of paid ad campaigns on Facebook, Instagram and other channels
- Assist in monitoring digital engagement, performance, implementing and tracking analytics
- Any other duties as required.
- Bachelor’s degree or equivalent qualification in English, Journalism or related field
- 3+ years experience in writing content in English and Khmer within a Marketing or Business function for B2C and/or B2B audience
- Experience of running and publishing content on web and social media channels
- Experience of applying and executing digital marketing tactics and best practice, including SEO, video, email marketing and analytics
- Experience of managing multiple tasks and projects as part of marketing campaigns
- Experience of publishing on content management systems (CMS)
- Portfolio of previous content writing work
- Excellent verbal and written communication skills in Khmer and English
- Exceptional attention to detail when editing and proofreading in Khmer and English
- Able to understand and absorb Urbanland’s editorial style and write in consistent tone of voice while adapting to different writing styles for different platforms
- Excellent working knowledge of SEO, social media and web analytics
- Good understanding of customer segmentation and the marketing mix
- Energetic, enthusiastic and passionate about their work and creating positive change
- Good knowledge of Microsoft suite of products eg Outlook, Word, Excel, Powerpoint
- Able to manage different tasks and projects simultaneously and meet deadlines
- Good instinct about content topics and writing style that would appeal to audiences
- Good presentation skills, strong and confident communicator
- Good analytical and listening skills, able to respond to feedback and customer research
- Team player, able to collaborate with a wide range of people from different parts of the business
- Good eye for appropriate formatting and understanding of design principles
- Working knowledge of photo editing software eg Photoshop
- Content management platforms and HTML skills
Supervisor – Marketing
Expectations - Duties, Responsibilities
- Support the project lead in planning and execution of brand development, marketing campaigns and customer experience improvement plans and initiatives for Chankiri, Urbanland and Treeline
- Assist in project management by coordinating among team with their roles and responsibilities to assure the project deliveries
- Assist the Sales and marketing team in event planning and execution
- Assist in conducting market research, competitor analysis and improving the overall customer journey
- Execute community engagement and media/PR outreach activities
- Support the execution of Chankiri, Urbanland and Treeline marketing strategies and tactics, on-going campaigns to amplify and build a strong recognition in Cambodia, working alongside the team to develop content and marketing materials for a variety of channels such as social media, content marketing, digital advertising, events, PR, outdoor advertising, community engagement, etc
- Assist in project management for Chankiri, Urbanland and Treeline by coordinating among team and across departments in key activities initiatives, planning, budgeting and project teams’ roles and responsibilities to assure the project deliveries
- Monitor, report, and analyze on the projects performances either by project/ by monthly and convert into the actionable items for the next month’s plan through reports and presentations
- Support the team to research and establish new connections online and offline (eg influencers, potential buyers, clients, key industry players, agencies, vendors etc), following up with stakeholders and organize meet-ups where required
- Coordinate with external agencies and media channels on marketing and outreach efforts and liaise with PR and media contacts pre, during and post event
- Collaborate with sales, product development, research teams, operation team (Treeline) and other relevant department to conduct up-to-date marketing campaigns reflecting the current sales performance, propose new initiatives if required and also conduct market research if needed,
- Support the execution of customer experience improvement plans with sales and property management teams
- Run community engagement activities through physical and online events or groups eg potential and existing customers, clients, shoppers, industry members, exhibitions, CSR initiatives, etc
- Plan and execute end-to-end event logistics and programming (pre, during and post event)
- Assist to track and evaluate performance of on/offline marketing activities and campaigns
- Create the standard operation process (SOP) or improve the current working flow and support general administration of the marketing department eg workshop set-ups, maintenance of standard operating procedures, expense reports, minute-taking, etc
- Recommend any possible improvements or process enhancement to improve team performance
- Perform as a liaison and work within the relevant designer and artist community on assigned Urbaland’s projects.
- Relevant industry qualification or 2 years’ equivalent work experience in related field
- Experience with marketing project management, executing sales and/or marketing initiatives
- Experience working with marketing agencies, supplier for both online and offline media
- Experience with digital marketing eg social media, media buys, content marketing, influencer relations
- Experience of conducting market research and data analysis
- Experience of event planning and execution
- Understanding of public relations
- Knowledge & Experience in work collaboration with designer/artist community or related projects is a plus.
- Good communicator, both verbally and in writing
- Good presentation skills including planning and creation
- Good people skills, high emotional intelligence
- Working knowledge of project management, function of marketing – both online and offline
- Able to multi-task and work well under pressure
- Energetic, enthusiastic, and passionate about their work and creating positive change
- Able to collaborate with a wide range of people from different parts of the business
- Understanding of analytics tools (e.g., Google Analytics, Facebook Insights, etc)
- Working knowledge of Microsoft suite of products eg Outlook, Word, Excel
Senior – Collector
Expectations - Duties, Responsibilities
- Locate and notify customers by mail, telephone, or personal visit to follow up outstanding payment. Duties include receiving payment; preparing statements to finance & accounting and sale department if customer fails to respond; initiating repossession proceedings or service disconnection; resolving disputes with customers; and keeping records of collection and status of accounts
- Review and monitor customer account recorded by sales team during sales lead and update account information if required
- Keep records of customer interaction and file documents by recording times and dates that contact has been made and noting information that customers have received about their due amount
- Record information about financial status of customers and status of collection efforts using computers and a variety of automated systems
- Advise/explain customers clearly on the various payment options
- Investigate historical data for each due amount or bill and monitor customer accounts to identify overdue payment
- Resolve billing and communicate with customers to pursue the timely collection of outstanding payment
- Consult with customers by telephone/message or in person to determine the reasons for overdue payments and advise customers of necessary actions and strategies for debt repayment
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Report on collection activity and accounts receivable status to Line Manager
- Deliver consistent and superior customer service excellence by providing timely and accurate responses to address customers' questions and concerns
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Process payments and refunds (if advised)
- Maintain daily cash collection, issue receipt, and reconcile in compliance with credit policy.
- University graduate in related field
- Good business understanding
- At least 2 years of experience in collections and customer service
- Sound communication skill in both Khmer & English
- Sound negotiation skill and organizational skills
- Self-confident and sound presentation skill
- Creative, self-motivated and result driven
- Can work independently and as a team
- Able to work under pressure
- High commitment and willing to learn
- Helpful, punctual, and patient
Executive - Admin & Client
Expectations - Duties, Responsibilities
- Provide high quality services with good customer service, security, and hygiene to tenants, event guests, and visitors at the project
- Build positive, friendly, productive relationship with existing and potential tenants and vendors, acting as as first point of contact for enquiries
- Ensure knowledge of tenant staff and visitor movements in and out of the building and record registration list
- Maintain lobby reception to ensure a friendly yet professional environment, securities and hygiene for all visitors and clients
- Inform tenants, visitors, and event guests of internal regulations, building policies and procedures
- Assist leasing teams to lease out office and retail spaces which may include market research and viewing
- Work with event team to rent event space which may include market research, viewing, event preparation, vendor loading facilitation, and guest registration flows
- Assist Property Management to do spot check/audit on performance of security guard and cleaners, ensure a high performance of securities and cleaners
- Assist Property Management with a number of administrative and reporting tasks including building access and parking permit process, and parking fee collection, letters and documents preparation, and record overtime (OT) of cleaners (team) as well as contractor, and utilities consumption reports, ensure consistent and timely reporting
- Liaising with suppliers and contractors for event logistics and Property Management maintenance activities as requested
- Maintain and monitor an adequate inventory of reception and office supplies, stocks of sundries, healthy and safety provisions, and team uniforms
- Support scheduling appointments to showroom and building with Property Management as required
- Assist in preparation and submission of payment and purchase requests
- Perform general clerical duties including but not limited to: photocopying, mailing, and filing
- Support promotion of Raintree and events to public
- Assist other staff members as requested
- Experience in the Customer Service or Administrative field is a plus
- Friendly, positive, and proactive - 1, 2
- Curious, open to feedback, and thrive to learn new things - 1, 2
- Strong in communication and interpersonal skills - 1, 2
- Ability to prioritize and manage multi-tasks - 1, 2
- Good problems solving and planning skill - 1, 2
- Detailed oriented and well organized - 1, 2
- Ability to consistently maintain professionalism - 1, 2
- Availabilities to work under pressure - 1, 2
- Strong team spirit - 1, 2
