Field Sales Executive (2 Positions)
Position Summary Expectations - Duties, Responsibilities
General Description:
The incumbent would report under Country Head of Sales. The primary function of the work-stream and of the role of Field Sales Executive is to achieve sales plan objectives with assigned SME clients and targets by effectively selling DB Schenker products.
- Assure the successful client integration.
- Provide information to Marketing and Manager for sales planning and forecast activities (including prospect qualification and local market intelligence).
- Execute sales process, Generate New business and assigned SME clients and targets in line with the sales plan.
- To support the Commercial Manager and provide Key Account Management when necessary
- To follow up overseas sales lead, instruction and feed back to overseas
- Generate qualified sales leads and followed up regularly.
- To handle enquiries or divert enquiries from customers to respective departments
- To be responsible and coordinate with accounts and keep track of the outstanding of assigned customers
- To follow up on claim handling and complaints in close cooperation with operations and with Commercial Manager
- Perform quality and timely update and maintenance of the data in CRM (Sales Claud)
- To take up additional tasks to be assigned by superiors
- Ensure all RFQ (request for quotation) are replied to within the time specified.
- Communicate with internal team to maintain cost and selling rate in our system
- High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
- Another task assigned by Air Freight Manager/Team Leader
- Bachelor’s Degree in Business Studies/ Sales & Marketing/ Foreign Trade /Economics or equivalent
- 2 to 3years experience in related field is preferable
- Good command of English, Chinese is a plus
- Good computer skills (Word, Excel, PowerPoint, etc.)
- Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
- Able to successfully execute the sales process
- Self-management (Planning, Organizing & Goal Setting, Execution)
- Customer service skills (Creative, Active, High Discipline and Team Player)
Sales Support (1 Position)
Position Summary Expectations - Duties, Responsibilities
General Description:
This position is responsible for supporting sales man to maintain customer service contacts with existing customers in order to create a continuous improvement regarding efficiencies, profitability, and quality and customer satisfaction of Schenker Cambodia.
- Maintain contact with existing customers, takes care of the implementation of new customersand coordinates the communication flow to and from customers.
- Coordinate with internal relevant department to complete customer’s requirements and send all theneeded shipping information to operation department for further operational handling.
- Coordinating with internal relevant department/overseas offices to obtain the rates and inform them the SOP.
- Helping sales force to work on quotations (i.e. sending quotations) or on behalf of sales force while they are out in the field); Following up quotations.
- Qualifying and processing sales leads through contacting potential customers
- Support all sales channels in the monthly sales reforecast exercise.
- Providing administrative support to sales in connection with processing of customer inquiries, sales planning and sales controlling.
- Assisting on marketing campaigns and take up additional tasks as assigned.
- Generating and distributing (internal/external) reports as assigned by the management
- Taking minutes during the weekly sales meeting and distribute to all participants.
- Undertake additional tasks and responsibilities deemed necessary by Manager.
- Provide monthly report of revenue by products and the required data to strategic planning
- Ensure that the marketing programs are properly implemented with Sales Executive
- Help develop, lead and deploy a centralized sales planning, support and reporting structure to gain economies of scale and including a sales automation tool, encompassing the GSP platform across all areas of the sales organization, supporting region’s harmonized ‘ways of working’
- Collect reports from individual sales and prepare a consolidated report for Management
- Provide monthly performance analysis report of individual sales people
- Bachelor’s Degree in Business Studies / Sales & Marketing/ Foreign Trade / Economics or equivalent;
- Experience in related functions of international freight/ forwarding/ logistic company is preferable
- Basic sales knowledge
- Self-organized (prioritize, plan, execute, self-control)
- Good interpersonal and written and verbal communication skills.
- Communication skills (English), spoken and written, Chiness is an advantage
- Hard working, honest and ability to work under pressure
- Flexible and able to work under tight deadlines
- Customer service skills, creative, active, hight discipline and team player
- Fluent in Microsoft office applications.
- Software skills (Word, Excel, PowerPoint, etc.)
Ocean Customer Service Coordinator (1 Position)
Position Summary Expectations - Duties, Responsibilities
General Description:
The incumbent would report under Ocean Freight Department. The primary function of the work-stream and of the role of Ocean Customer Service is to ensure the best service provide to customer in term of shipment arrangement and solution provided.
- To manage end to end shipment process: well understand and strictly follow customer instruction, keep updated with new shipping regulations/documentation procedure; ensure smooth end to end process
- To facilitate customer inquiry: quickly feedback to customer, root cause analysis, prepare corrective action plan, follow up on action taken
- To build strong relationship with customer and stakeholder: arrange monthly meeting; market sharing; situation update
- To update the internal system: shipment detail, milestone, invoicing, costing; ensure 100% data quality with timeliness
- To prepare reporting: customer, internal report and submit within provided timeline
- Another task assigned by Ocean Freight Manager/Team Leader
- Bachelor’s degree in any field and fresh graduate also encourage to apply
- Good command of English, Chinese is a plus
- 2 to 3years experience in related field is preferable
- Good computer skill especially Microsoft office Word, Excel, Power Point
- Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
- Good Team player and interpersonal skill
Trade Management Assistant– Ocean Freight
Position Summary Expectations - Duties, Responsibilities
General Description:
The Incumbent would report under Ocean Freight Department. The primary function of the work-stream and of the role of Trade Management Assistant – Ocean Freight is to ensure the accuracy of Ocean related carries allocation & performance controlling effectively.
- Assist on allocation, steer carrier choices and support ocean’s strategics – Ex: build up strong relationship with carriers.
- Assist origin clusters in defined space escalation process and updated with new shipping regulations/documentation procedure.
- Create master Customer Matrix List & create visibility to network.
- Ensure Name Account Contract commitment towards nominated carrier(s).
- Create allocation visibility to the network, both procured & internal allocation.
- Engage in proactive dialogue with carriers to prevent bottleneck.
- Organize and assist in carrier quarter business review (QBR) to review business progress with all main stakeholders.
- Another task assigned by Trade Management Executive/Ocean Freight Manager.
- Bachelor’s degree in any field and at least 1 year experience as Customer Service or Sale Support position in Freight Forwarding/related Industry.
- Good command of English, Chinese is a plus
- Good computer skill especially Microsoft office Word, Excel, Power Point
- Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
- Good Team player and interpersonal skill
Ocean Document Processing Coordinator
Position Summary Expectations - Duties, Responsibilities
General Description:
The Incumbent would report under Ocean Freight Department. The primary function of the work-stream and of the role of Document Processing is to ensure the accuracy of Ocean related documents with the issuance or submission as per required timeline.
- To handle export document: Issue House Bill of Lading (HBL), check and get Master Bill of Lading (MBL), Issue invoice, check and submit buyer document
- To follow customer instruction: well understand and strictly follow customer instruction, keep updated with new shipping regulations/documentation procedure, Advance Cargo Reporting (ACR) filing
- To update our internal system: shipment detail, milestone, invoicing, costing
- To make sure 100% data quality: on time system update, 100% comply with customer requirement
- To prepare reporting: create and submit customer report,
- To solve the problem: related to documentation with carriers/customers/Schenker oversea agents if any problems relating to documentation /issues
- Another task assigned by Ocean Freight Manager/Team Leader
- Bachelor’s degree in any field and fresh graduate also encourage to apply
- Good command of English, Chinese is a plus
- Good computer skill especially Microsoft office Word, Excel, Power Point
- Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
- Good Team player and interpersonal skill
