Customer Service Supervisor
Position Summary Expectations - Duties, Responsibilities
Location : Turl Kork
- Identify problems with solutions, greeting & general services, communication & relation.
- Keep record, manage lost and found items.
- Enrollment, registration, school management system, payments, student interviewing & Placement, application & documents, student ID & Parent pick up card, etc.
- Meet sale targets.
- Keep record of customer visit & enrollment, follow up & feedback.
- Public Relation, events, competitions, media, social media, SWOT analysis, business survey & expansion. Prepare & deliver other school flyers and other related activities.
- Parents: Identify problems with solutions, counseling service, communication, relationship, general services, community, support, etc.
- Manage the stock and inventory including books, uniforms, photocopy.
- Communicate courteously with customers via telephone, email, letter, and face to face.
- Promote international study service, generate sales & offer student support, prepare all related documents.
- Organize and facilitate meetings, conferences, and other special events including notation, agenda, room set up including desks, chairs, slide, projector, water, snacks, and clean up after meeting.
- Holding a Bachelor Degree of Business or related field (Master is a plus).
- Minimum 3 years’ experience of as management or operations.
- Experience in international school is a plus.
- Excellent communication in Khmer and English.
- Excellent in communication, leadership, and management skills.
- Ability to use Microsoft office and up to date technology.
HR Manager
Position Summary Expectations - Duties, Responsibilities
DEPARTMENT : Human Resource Department
REPORT TO : Deputy Director General/ Director General
SUPERVISE : HR Sup/ HR Assistant / HR Officer and all office staff
OBJECTIVES : To strengthen brand and image of the organization by recruiting qualified staff to run the organization
A – Z OPERATION (HR)
COMMUNICATION SERVICES: School Phone, Email, website, Facebook page, etc.
LEADERSHIP ROLE: Act as Leader, Supporter, Inspector, Supervisor
- DUTIES AND RESPOSIBILITIES:
- JD & JR: Maintain the work structure by updating job requirements and job descriptions for all positions
- Recruitment: Maintain organization staff by establishing a recruiting, testing, and interviewing program, counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes
- Staff & Teacher: discipline, quality of teaching, attendance, communication, teaching schedule, counseling, attitude, grooming, participation & engagement, events & activities, training, observation and evaluation, etc.
- Performance Appraisal: Work hand-in-hand with ELT Management team and Head of Departments to analyze staff's performance (Probationary, Yearly and Special Case)
- Up to date: Maintain management guideline by preparing, updating, and recommending human resource policies and procedures.
- Employee benefits: Leave benefits, scholarship, NSSF, Visa extension, work permit
- Government: Ensure legal compliance by monitoring and implementing applicable labor law requirements by government, conducting investigations, maintaining records, representing the organization at hearings
- Document Management: Prepare, manage & Archive all documents both hard & soft. Maintain historical human resource records by designing a filing and retrieval system, keeping past and current records. Develop all procedures which are relevant to Human Resource Management
- Teamwork & motivation: promote positivity, teamwork, challenging working environment, engagement, involvement, team spirit, and growth for all teachers, students and academic team.
- Operation: Hearing and solving employee grievance; counseling employees and supervisors
- Orientation: Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conference with employees
- Payroll: Ensure all staff and teachers received their paycheck on time and correct (twice per month)
- Training: Staff and teachers development including technical & people skills
- Audit: Auditing HR documents
- Confidential: Responsible for a secure and confidential staff and teachers’ salary services including paycheck, deposit and other fees. Secures financial information and other confidential data
- OTHER DUTIES
- Respect and act according to school’s vision, mission, goals, all management system, policies and guidelines.
- Conduct, attend all meeting & training as required by the organization
- Cooperate well with other departments and Campuses.
- Prepare reports
- Perform other duties as necessary to reach the organization goals.
- REPORT
- Staff recruitment & turnover (month, term, year)
- Payroll (every two weeks)
- Staff attendance and tardiness reports (month)
- Staff performance report and promotion (semester, year)
- Prepare daily, weekly, and monthly reports to the immediate manager
Teacher
Position Summary Expectations - Duties, Responsibilities
This positions is for IP,Cambridge,ESL, Montessori,Toefl IBT
DEPARTMENT : Academic
REPORT TO : Head Teacher/Vice Principal/ Academics Coordinator
SUPERVISE : Students/ Teacher Assistant
OBJECTIVE : To deliver excellent quality teaching and learning with up-to-date methodologies and technology
- Follow academic workflow
- Teacher Attitude & Professionalism: Teacher must be well prepared with excellent discipline, punctual, approachable, respectful, responsible, reliable, and cooperative & have good sense of humors etc.
- Teacher Support Observation: Be cooperative, open-minded and willing to improve
- Teaching & Learning: Ensure quality of learning & teaching with up to date methodology & technology
- Lesson Plan: Prepare and follow lesson plan
- Extra learning activities: Plan a program that helps each student achieve learning objectives & curriculum goal
- Test: Prepare, correct, update all tests, quizzes, both soft and hard
- Homework & Handout: Provide enough homework and handout for students
- Learning materials & Resources: Prepare for all classes as needed, be innovative & creative
- Professional Development: All teachers must commit to continually improve their teaching methodology skills and knowledge
- Student: Discipline, learning outcome, score, homework, attendance, attitude, communication, counseling, grooming, participation, engagement, competitions, observation & evaluation, etc.
- Student Evaluation: Evaluate students’ performance and progress to enhance their skills and attitude on regular basis
- Student Feedback: Cooperate and be open-minded for student feedback if applicable (once per term/semester)
- Parents: Identify problems with solutions, counseling service, communication, relationship, general services & support, etc.
- School Events & PTC: Propose, prepare, and participate in all school events including parent-teacher meeting
- Curriculum: Follow the school curriculum, course outline and syllabus
- English Learning Environment: All students must communicate in English at all-time except during their Khmer or Chinese learning time
- Classroom Management: well-disciplined, fun and effective learning environment
- Class Decoration: Proper, beautiful, clean, suitable for program and age group
- Daycare: Responsible for daycare services including students’ breakfast, lunch, nap time, story time, etc.
- Greeting Services: all teachers are required to welcome students and parents before and after school
- Safety: All students must be supervised and monitored at all-time within school premises
- Media: Like, share and comment all photos and videos on school Facebook pages, YouTube, and Instagram. Encourage students and other colleagues to do so
- Communication: be active and responsive professionally via Telegram and phone call
- *** Break time & Lunch time: Teachers must be with students during break time and lunch time (as appointed) to ensure safety
Designer
Requirements - Skills, Qualifications, Experience
- Bachelor degree in Graphic Designer order related fields
- At least 3 years of working experience in School
- Good communication in both Khmer & English
- Good organization and planning skills for both offine &online marketing companies
- Strong Leader ship and management skill
Senior Customer Service
Expectations - Duties, Responsibilities
- Customer Services: Identify problems with solutions, greeting customers & general services, build strong relations with parents & students with excellent communication
- School Programs & other Services: Introduce parents and students to any school programs that suit best for their needs and wants including academic program, international studies, extra-curricular activities, day care, food services, transportation, etc.
- Lost and Found Service: keep record, manage lost and found items
- Admission & Enrollment: Enrollment, registration, school management system, payments, student interviewing & Placement, application & documents, student ID & Parent pick up card, etc.
- Sale: set and meet sale targetsCustomer Relation Management: Keep record of customer visit & enrollment, follow up & feedback
- PR & Marketing: Public Relation, events, competitions, media, social media, SWOT analysis, business survey & expansion. Prepare & deliver other school flyers and other related activities
- Media: Like, share, comment on all photos and videos of the school on social media and encourage students and team members to do so.
- Parents: Identify problems with solutions, counseling service, communication, relationship, general services, community, support, etc.
- Stock: Manage the stock and inventory including books, uniforms, photocopy
- Purchasing: purchase immediate office supplies
- Call Centre: Communicate courteously with customers via telephone, email, letter and face to face
- Events & Meeting: Organize and facilitate meetings, conferences, and other special events including notation, agenda, room set up including desks, chairs, slide, projector, water, snacks, and clean up after meeting
- Other service: Promote Food Court, Noon care, Transportation services to customers
- OTHER DUTIES:
- Respect and act according to school’s vision, mission, goals, all management system, policies and guidelines.
- Conduct, attend all meeting & training required by the organization
- Cooperate well with other departments and Campuses.Prepare daily, weekly, and monthly reports to the immediate manager
- Perform other duties as required.
- REPORT:
- Customer visit record via phone call, FB page, and walk in (daily, week, month, term, semester, year)
- Customer feedback via phone call, FB page, and walk in (daily, week, month, term, semester, year)
- Student number of enrollment, dropped and transferred (Week, month, term, semester, year)
- School events, academic activities, and other related activities (month, term, semester, year)
- Stock & inventory reports including books, uniforms, & other materials (term, semester, year)
- Paper management (month, term, semester, year)
- Student information analysis and survey (month, term, semester, year)
Accounting Manager
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Accounting Manager/Chief Finance Officer/Director General
SUPERVISE : Accounting Assistant
OBJECTIVES : To provide accurate financial record for all aspects in the organization. Ensure smooth operation at all-time including cashier services, tax, payroll, income, expenses etc.
A – Z OPERATION
LEADERSHIP ROLE: Act as Leader, Supporter, Inspector, Supervisor
- DUTIES AND RESPOSIBILITIES:
- Income and Expense: Ensure all expense and income report by campuses to be done on time
- Tax: Ensure declare tax on salary, income and expense on time and not fine from government
- NSSF: Prepare any documents for NSSF and pay every months
- Work permit: Process and update any documents for foreigner teachers and pay every years
- Visa Extension: Process any documents for foreigner teachers
- Finance: Compile and present reports, budgets, commentaries and financial statements. Financial forecasting and risk analysis. Prepare balance sheet, profit and loss statement, and other reports.
- Asset: Prepares asset, liability, and capital account entries by compiling and analyzing account information
- Audit: Do internal and external audit
- Government: Ensure legal compliance by monitoring and implementing applicable labor law requirements by government, conducting investigations, maintaining records, representing the organization at hearings
- Document Management: Prepare, manage & Archive all documents both hard & soft. Maintain historical human resource records by designing a filing and retrieval system, keeping past and current records. Develop all procedures which are relevant to Accounting Management
- Confidential: Responsible for a secure and confidential staff and teachers’ salary services including paycheck, deposit and other fees. Secures financial information and other confidential data
- Payroll: Ensure all staff and teachers received their paycheck on time and correct (twice per month)
- Teamwork & motivation: promote positivity, teamwork, challenging working environment, engagement, involvement, team spirit, and growth for all teachers, students and academic team
- OTHER DUTIES
- Respect and act according to school’s vision, mission, goals, all management system, policies and guidelines.
- Conduct, attend all meeting & training as required by the organization
- Cooperate well with other departments and Campuses.
- Prepare reports
- Perform other duties as necessary to reach the organization goals.
- REPORT
- All expenses and income report (daily, week, month, term, year)
- Students payment reports including due balance, paid, receipts (term, semester, year)
- Provide income statement and balance sheet (month, term, semester, year)
Khmer Program Coordinator
Expectations - Duties, Responsibilities
- Students: Admission and enrollment, placement, discipline, learning outcome, score, attendance, attitude, communication, class schedule, counseling, grooming, participation, engagement, study abroad, student ambassador, competitions, observation, evaluation, alumni, etc.
- Teachers: Discipline, quality of teaching, attendance, communication, teaching schedule, counseling, attitude, grooming, participation & engagement, competition, events & activities, training, observation and evaluation, etc.
- Parents: Identify problems with solutions, counseling service, communication, relationship, general services & support, etc.
- Academic policies and procedures: Prepare, update, execute, and conduct training
- Document Management: Prepare, manage & Archive all documents both hard & soft and submit the required documents to the ministry.
- High school diploma or equivalent; college degree preferred
- Experience in related filed is preferred
- Good communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Language: able to communicate in Khmer and English
- Basic computer skills
Campus Principal
Position Summary Expectations - Duties, Responsibilities
DEPARTMENT: Academic
REPORTS TO : Campus Director
SUPERVISE: Teachers of Khmer Program/ Cambridge Programme/ Academic Assistants
OBJECTIVES: To ensure excellent academic quality in all programmes and operations. Promote positivity, teamwork, a challenging working environment, engagement, involvement, team spirit, and growth for all teachers and students.
LEADERSHIP ROLE: Act as Leader, supporter, inspector, trainer, role model, HR & Administrator, Supervisor of the Academic team
Benefit
- Salary : 3.5K-4K
- Benefit: Cover Visa extension and Working permit
- ACADEMIC: quality control of all aspects of our academic programmes
- Ensure effective teaching and learning happens at all times.
- All academic practices need to align with the Cambridge Teacher Standards
- Class Schedules & Academic Calendar updates
- Curriculum: Ensure that teachers are up to date with current pedagogical practices
- An understanding of using and maintaining a school management system like ManageBac.
- Students: Admissions and enrollment, placement, discipline, learning outcomes, score, attendance, attitude, communication, class schedule, counselling, grooming, participation, engagement, study abroad, student ambassador, competitions, observation, evaluation, alumni, etc.
- Teachers: Discipline, quality of teaching, attendance, communication, teaching schedules, counselling, attitude, grooming, participation & engagement, competitions, events & activities, training, observation and evaluation, etc.
- Parents: Identify problems with solutions, counselling service, communication, relationship building, general services & support, etc.
- HR & Administration (Academic): Recruit, appraisal, promote, demote, observe, evaluate, attendance control, contract signing, payroll and all HR and administration processes.
- Events, Activities & Competitions: Promote and execute fund raising, outdoor activities, community outreach, scholarship, academic & sport competitions, etc.
- Academic policies and procedures: Prepare, update, execute, and conduct training
- Test & Teaching support material: Prepare, update, and archive all tests, quizzes, handouts, test policy, inspector policy & procedures, other documents both hard & soft.
- Document Management: Prepare, manage & Archive all documents both hard & soft.
- Technology: Up to date technology, online teaching & learning, etc.
- Media: Like, share, comment on all photos and videos of the school on social media and encourage students and team members to do so.
- Website: Ensure it is functional and kept up to date
- Evaluate and update all school policies and procedures pertaining to non-academic areas such as pastoral, wellbeing and child protection needs.
- Have a deep understanding of school accreditation and authorisation practices and be willing to lead the school on these.
- OTHER DUTIES
- Respect and act according to school’s vision, mission, goals, all management system, policies and guidelines.
- Conduct, attend all meetings & training as required by the organisation
- Cooperate well with other departments and Campuses.
- Prepare reports s needed
- Perform other duties as necessary to reach the organisation goals.
- Have a sound understanding of the importance of data collection and be involved in using data to drive teaching and learning and resource management.
- REPORTS
- Academics Reports
- Teacher’s performance and appraisal, including teacher’s teaching support feedback, grooming, attendant, behaviour & attitude etc. (term, semester, year)
- Academic calendar ( year)
- School events, academic activities, and other related activities (term, semester, year)
- Teacher workshop & training for teachers and students (term, semester, year)
- Student numbers & class schedules for the new term (term, semester, year)
- Students’ progress report and record books (term, semester, year)
- School curriculum and class schedules including summer classes, all General Education Programs (term, semester, year).
Stock Control Officer
Expectations - Duties, Responsibilities
- DUTIES AND RESPONSIBILITIES
- Provide books to students based on the receipts
- Maintain the availability of Books, Uniform and stationary
- Good Space allocation for stock
- Maintain cleanliness and tidiness in the stockroom
- Photocopy
- OTHER DUTIES
- Respect and act according to school’s vision, mission, goals, all management system, policies and guidelines
- Conduct, attend all meeting & training required by the organization
- Cooperate well with other departments and Campuses.
- Prepare daily, weekly, and monthly reports to the immediate manager
- Perform other duties as required.
- REPORT
- Books, Uniform & Stationary usage & Availability (Month, Term, Year)
- Photocopy (Week, Month, Term , Year)
