Nurse
Position Summary Expectations - Duties, Responsibilities
Department/Function: Nursing Unit
- Monitor patient’s condition and assess their needs to provide the best possible care and advice.
- Carry out a full range of nursing duties, including assessment, planning, implementation, and evaluation of the patients’ condition.
- Maintain a safe and caring environment for patient.
- Monitor all patient care and treatment, maintaining the highest standard of practice.
- Participate in the health education and explanation of treatment to patients and relatives.
- Implement and comply with the institution’s policy
- Provide instant medical care in case of emergency
- A degree in Medical Nursing/Midwifery Science or equivalent
- At least 2 years of professional experience in related field
- Good organizational and time management skills, with attention to detail.
- Ability to make well-informed clinical assessment and judgment
- Possess problem solving and counseling skills to overcome problems
- Skills in applying the principles, methods, and techniques of professional nursing to provide on-going patient care
- In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination etc.) and willingness to follow them at all times
- A team player with good communication and interpersonal skills
- Responsible and compassionate in caring service
- Able to use computer
Blood Laboratory Technician
Position Summary Expectations - Duties, Responsibilities
Department/Function: Medical Department
- Collect specimens from Nursing Unit.
- Perform daily maintenance, run quality control, calibration and other routine tests.
- Analyze clinical specimens such as blood and urine with high technical standard.
- Enter and maintain laboratory test results in database.
- Maintain standards of patient care based on operational policies
- Promote and safeguard the well-being and interests of all patients to the clinic
- Support team in delivering a high standard of care to all patients
- Work collaboratively with team based on respect, empathy and compassion
- Perform other tasks assigned by line manager
- University degree in Medical Laboratory Science or equivalent
- At least 2 years of technical experience
- Proficient in Microsoft Office and database systems
- Good understanding of English language
- Extraordinary attention to detail and accuracy
- Willing to learn and take extra responsibility
- Good time management and organizational skills
- Good team work and discipline
Operations Executive
Position Summary Expectations - Duties, Responsibilities
Department/Function: Operations
- Execute all operational processes and oversee efficiency
- Manage IT operations support for the entire organization
- Purchase materials, plan inventory, and oversee stock efficiency
- Supervise a team of operations workforce
- Support in the recruitment, training and supervision of staff
- Manage suppliers and vendors for operations activities
- Liaise with other departments for day-to-day operations
- Monitor operations efficiency using various metrics and provide reports on activities and results of the operations function.
- Support Operations Manager in other assigned tasks
- Degree in business administration or equivalent.
- Proven experience in operations or similar role
- Prior record in supervising a team is a plus
- Strong administrative and organizational skills
- Attention to detail and sensitivity to process and operations.
- A good understanding of best practices in operations and digital awareness
- Excellent communication and people skills
- Willing to learn and take the extra mile
- Good team player and discipline
Marketing Executive
Position Summary Expectations - Duties, Responsibilities
Department/Function: Business Development
- Assist in the development of efficient and effective marketing strategies
- Plan, organize and oversee advertising/communication campaigns, exhibitions and promotional events
- Prepare online contents and promotional materials and organize their distribution through various optimized channels
- Collaborate with designers and provide creative ideas for marketing content and website update for user experience enhancement.
- Manage media vendors and publishers for promotional initiatives
- Liaising with other departments for programs and campaigns promotion and for budget preparation and expense monitoring.
- Monitor campaign progress using various metrics and provide reports on activities and results of the marketing function.
- Conduct market research and analysis to identify the target audience
- Degree in marketing, business administration or equivalent
- Proven experience in marketing or similar role
- Good understanding of market research techniques and data analysis
- A thorough understanding of marketing best practices.
- Excellent communication and people skills
- Strong organizational and time management abilities
- Creative, commercial and digital awareness
Customer Service Executive
Position Summary Expectations - Duties, Responsibilities
Department/Function: Customer Service
- Operate large amount of incoming and outgoing phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationship and trust with customer through open and interactive communications
- Provide accurate, valid and complete information by using the assigned methods/tools
- Meet personal/customer service team’s call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Proven customer support experience or in a relevant role
- Prior experience in supervising a team is a plus
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to use computer
