Product Manager
Expectations - Duties, Responsibilities
- Design, develop, manage and rollout digital channel & retail products that are customer desirable, technically feasible and business viable
- Drive user engagement with digital channel products
- Plan & execute product strategies
- Initiative & drive campaign and marketing activities to achieve overall respective product target
- Understand the market in terms of customer needs, competitor products and pricing, and ecosystem players’ value propositions
- Ownership of the product roadmap, backlog, user stories and customer journey.
- Plan and deliver financials in terms of budget spending and revenue targets
- Formulate, review and enhance product and operating manual
- Ensure that all policies, procedure and guideline are adhere of AML (Prakas)
- Product innovation & improvement
- Ad hoc project
- Degree in finance, marketing, business or related field of study
- Get from 5-10 years’ experience in product development, marketing, consulting, finance, management or entrepreneurship related positions
- Experience in fintech or digital technology in banking is preferred
- Strong leadership, teamwork, interpersonal, communication and negotiation skills
- Creative ability with project management and analytical skills are highly desirable
- Familiar with Agile and Design Thinking practices
Unit Head , Premier Banking
Expectations - Duties, Responsibilities
- Strategy & Planning
- Develop, implement and manage the Premier banking’s sales and operations plans to achieve business target
- Collaborate with branch managers, branch sales personnel and Head of Business Banking to drive and grow NTP customer acquisition, retention and satisfaction
- Sales Management
- Achieve sales & revenue targets by managing the business implementation of Premier Banking
- Execute sales plans and allocation of sales targets with the team of Relationship Managers and monitor achievement of committed target
- Lead, motivate, coach and develop the Relationship Managers on effective presentation, selling, financial planning, investment counselling and relationship building skills
- Also in-charge of SDB’s sales target to ensure awareness and take up among Premier Customers and high value depositors.
- Actively provide on-the-job training and people development of all staff
- Plan & execute the clients’ marketing events/activities on monthly basis so as to drive the business volumes.
- Centre Operation
- To manage and ensure highest quality customer service delivery and overall center presentation for Premier Centre in Phnom Penh main branch.
- To ensure smooth and effective center and SDB operation to achieve satisfactory audit rating and compliance to Bank’s policies & procedures and guidelines
- Product management & campaign
- Lead premier banking/SDB related product development and ensure proper implementation plan to its intended target premier customers
- Competitive analysis on competitors’ products and pricing
- Work with Marketing & communications on customer campaign requirements, strategic merchant & lifestyle partnership, lifestyle and marketing outlook events
- Diploma or Degree in Business & Marketing or any related field
- Professional Banking Certificate will be added advantage
- Minimum 8-10 years of experience in any FIs with relevant experience in managing branch business or wealth management sales
- Experience in people management, team sales performance and provide high service standard
- Have the relevant licenses for the portfolio
- Must be fluent in English. Candidate can speak & read Chinese will be added advantage.
- Good knowledge and exposure in wealth sales and products and local retail market landscape
- Strong leadership and excellence interpersonal & relationship building skills
- Good understanding of Group’s strategy objective and retail business model
- Excellence customer service and negotiation skill
Business Analyst
Expectations - Duties, Responsibilities
- Translate user and product journeys into detailed user stories for technical development
- Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
- Prepare/Review test scripts and perform user acceptance testing during the test phase
- Work closely with the technical team to resolve defects and problems encountered
- Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
- Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
- Perform knowledge transfer and provide support to enable Change Management and training activities
- Support the activities to map, assess and optimize operational processes that drive the user journeys
- Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys
- Formal Education
- Bachelor’s Degree or above in Economics, Finance, Business, Engineering or equivalent
- Professional Accreditation:
- Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory
- Preferred level of Experience (by years/function/industry):
- Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects
- Other skills required:
- Leadership
- Strong collaborative and team playing capabilities
- Strong communication skills to facilitate alignment between business and technical teams
- Business
- Ability to understand business strategy and objectives
- Ability to identify product features that address user needs and pain points
- Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them
- Technical
- Strong analytical and problem solving skills
- Basic understanding of the systems used in banking
- Experienced in the preparation of user stories or functional specifications for technical development
- Experienced in the development of test cases, test scripts and conducting user acceptance testing
- Understanding of design thinking, agile and lean methodologies
- Preferably experienced in process mapping
Back End Developer
Expectations - Duties, Responsibilities
- As a Developer
- Responsible for the E2E development of modern web, mobile or device applications according to user story and design
- Design/architect the best way to code a user story collaboratively
- Re-factor, update, and maintain backend code and processes including web servers, API servers, databases, and interfacing modules for these various components
- Build reusable code and libraries for future use with a focus on modularity and low technical debt.
- Ensure the stability and security of back-end components
- Optimize applications for high transaction, scalability and robustness
- Develop software under agile software development methodology and standards
- Develop prototypes to iteratively demonstrate functionality to customer experience team to resolve spikes
- Manage code base and concurrent versioning of code
- Do code review on Pull Requests and merge code if the standards are met
- As a Squad and Chapter Member
- Work closely with architects and IT team to ensure design alignment with core banking and peripheral ecosystems
- Identify and incorporate any changes required due to platform and technology changes
- Provide expert level application support to troubleshoot resolve issues/defects
- Contribute ideas for new enhanced features or products, by monitoring industry developments and trends
- Mentor and teach junior developers
- Take responsible and own for backend component tasks during sprint to ensure timely deliverables of features.
- Participate in Scrum ceremonies
- Update design reference and learnings on Confluence for sustainable knowledge sharing
- Preferred level of Experience (by years/function/industry):
- Min. 6 year experience in apps development or related experience (banking or fintech experience a plus)
- At least 2 successful involvement in project from development phase into production phase
- Other skills required:
- Leadership
- Strong teaming and communications to work with members across teams
- Strong work ethics and time management skills
- Business
- Ability to identify product readiness and best timing for product release
- Technical
- Understanding in OOP, design pattern, SOLID & KISS principle thus able to apply this concept into working software/application
- Experience developing/consuming web api/web services. (Java, Spring-boot)
- Experience in web development. (HTML 5, JS ES5/ES6, NPM, React, CSS, webpack).
- Experience in mobile development (NPM, React-native, android/IOS native) is a plus
- Proficient understanding of code versioning tools, such Git and Git Flow
- Able to demonstrate good quality control vis-à-vis software development (unit test & CICD)
- Working experience in agile methodology and in agile team
UI/UX Designer
Expectations - Duties, Responsibilities
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Knowledge of wireframe tools
- Up-to-date knowledge of design software
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
- BSc in Design, Computer Science or relevant field
- Preferred level of Experience (by years/function/industry):
- Banking system implementation, UX/UI Design, preferably digital projects
- Leadership
- Strong partnering & teaming capabilities
- Strong moral & ethical compass to ensure integrity of testing procedures
- Business
- Ability to understand business terms used, key business need and identification of best technical tools
- Ability to identify the ideal products needed for end users and the potential problems
- Technical
- Understanding in technical platforms and software and business concepts
- Understanding of networks, databases and other technology
- Experienced in development of test cases, scripts and testing
Executive , Business Relationship
Expectations - Duties, Responsibilities
- Contribute directly to the sales, profitability and business growth of the branch / bank.
- Identify business opportunities from retail, high net worth and institutional clients including business referral to management.
- Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
- Achieved the business sales target, i.e. loans or deposits target.
- Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
- Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.
- Attend & assist to customer needs in bank’s products & services application.
- To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy.
- To compile & prepare simplified CA & related documents to expedite loans application process turnaround time.
- To keep track of own sales performance and prepare individual business performance reporting.
- Participate in business development, marketing, promotion campaign & activities.
- Degree holder with 2 years related working experience in sales & marketing in banking field or Diploma/ secondary school leaver with 3 years related working experience in banking industry.
- Banking products & service, lending & credit knowledge.
- Business development, sales & marketing skill
- Strong networking, communication & interpersonal skill
- Customer service & negotiation skill
- Basic CA & report writing skill
- Computer skill
Premier Relationship Manager
Expectations - Duties, Responsibilities
- Sales Planning & Activities
- Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads, customer referrals and self-generated leads
- Actively participate and collaborate with other sales personnel at Premier Centre/branch/regional counterparts e.g. Malaysia/Singapore on sales activities/campaigns for customer acquisition and retention
- Prepare and provide financial advisory and assistance to customers for their wealth/investment management
- Periodic review of customers’ total portfolio and increase AUM with the Bank
- Plan and identify cross selling/up selling to targeted customers
- Set appointments, sales visitations, prospecting and engagement with customers
- Sales Management
- Maintain regular contact with existing customers to foster closer relationship and for referrals
- Work closely with Head of Premier, Branch Manager and Head of Business Banking on sales activities, promotion and campaigns
- Prepare and monitor sales performance and competitors analysis to Management
- Compliance to Bank’s policy, procedures and observe sales code of ethics
- Formal Education:
- Diploma or Degree holder
- Professional Accreditation:
- Preferred level of Experience (by years/function/industry):
- Minimum 2 years of sale experience in retail segment preferably in Financial services, Insurance or Wealth Management
- Pleasant personality with excellent verbal and written communication skills
- Sales and results oriented
- Good interpersonal and relationship building skill
- Other skills required:
- Must be fluent in English. Candidate can speak & read Mandarin will be added advantage.
- Possess relevant financial licenses required for the portfolio would be added advantage
Personal Banker
Expectations - Duties, Responsibilities
- Contribute directly to the sales, profitability and business growth of the branch / bank.
- Identify business opportunities from retail and high net worth clients including business referral to management.
- Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
- Achieved the business sales target, i.e. loans or deposits target.
- Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
- Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.
- Attend & assist to customer needs in bank’s products & services application.
- Refer customer to insurance specialist for Banca Sales.
- To promote digital product to our new and existing customer.
- To refer business to business banking sales.
- To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy.
- To keep track of own sales performance and prepare individual business performance reporting.
- Participate in business development, marketing, promotion campaign & activities.
- Other task/project as assigned.
- Proven experience as a personal banker; experience in sales or customer service is a plus
- Knowledge of personal banking practices and regulations
- Familiarity with banking software; excellent use of MS Office
- Ability to work diligently to meet targets
- Excellent communication and negotiation skills
- Customer-oriented approach to handling problems
- BSc/BA in Finance, Accounting or similar field preferred
Management Associate
Expectations - Duties, Responsibilities
- Collaboration on all aspect of marketing and communicate activities including development & enhancement of new and existing bank products & service to meet customer demands. This will cover Above-the-line (ATL), Below-the-line(BTL), Digital (Social Media Platform)
- Designing launching and rolling out related marketing strategy, plan & activities to ensure the success of the Bank products and services and the achievement of reaching the Bank and Group’s business goals.
- Ensuring that the marketing campaigns lunch in a timely manner.
- Working with internal business teams such as product team, Operations team, HR teams etc. to deliver internal and external communications.
- Working with local and regional supplier and regional marketing teams to deliver the best quality products and service.
- Preferred level of Experience (by years/function/industry)
- Undergraduates or Fresh graduates.
- Two years of work experience will be an added advantage
- Ability to understand business terms used, key business need and identification of best technical tools
- Strong moral & ethical compass to ensure integrity of testing procedures
- Understanding in technical platforms and software and business concepts
- Fluent in English and Khmer
- MS ( Word /Excel/ PowerPoint/ Outlook)
- Adobe Photoshop / IIIustrator will be an added advantage
Head , Product Development
Expectations - Duties, Responsibilities
- Consumer business strategy
- Develop & lead strategic business proposals that are aligned with RHB Indochina’s key business objectives
- Leverage on critical market and competitive research, data and analytics to drive customer insights
- Develop consumer segmentation, marketing intelligence, prospecting, lead generation, promotions, budget and customer growth
- Ensure articulation of desired image and position of RHB Premier/consumer products & propositions, assure consistent of brand image with Group to all medium, both internal and external.
- Drive digital banking strategy and articulate value of digital and its integration to RHB Cambodia’s business operating model from perspective of new acquisition, cost savings, customer experience and innovation.
- Consumer initiatives
- Drive and implement key consumer projects from conceptualization, product propositions, business case validation, management/board/regulator’s approval and implementation
- Align with Group’s relevant stakeholders in ensuring synergetic collaborations in achieving Group’s strategic directions
- Work with peers e.g. segment and channel owners to:-
- Develop and maintain strategic outlook – objective-driven decision making based on marketplace and customer needs & satisfaction to align program direction, customer experience and service excellence
- Ensure overall business profitability of consumer segment
- Products Development
- Gather data, analyze competition and capture customer requirements to identify gaps in the Bank’s offerings.
- Conduct surveys, market studies and research in order to develop project concept.
- Develop requirements, prepare the project plans, manage the development process & the testing phases, monitor the status of the development of the new projects and initiatives
- Conduct training sessions about the new product/service
- Review Bank’s existing products/services and research ways to enhance, repackage or reintroduce them.
- Direct internal process to define the product strategy, roadmap and priorities,
- Ensure that all touch points & customer communications are updated periodically with current information
- Budget planning & management
- Plan for overall consumer services budget in achievement business goals and financial objectives
- Develop short- and long-term plans and budget for the marketing programs and its relevant activities, monitor progress, assure adherence and evaluate performance
- People management
- Direct and coach the efforts of the overall consumer services team
- Manage external parties and relevant Group’s stakeholders
- Degree in finance, marketing, business or related field of study
- Get from 5-10 years’ experience in product development, marketing, consulting, finance, management or entrepreneurship related positions
- Experience in fintech or digital technology in banking is preferred
- Strong leadership, teamwork, interpersonal, communication and negotiation skills
- Creative ability with project management and analytical skills are highly desirable
- Familiar with Agile and Design Thinking practices
