Digital Marketing Officer
Position Summary Expectations - Duties, Responsibilities
This position is dedicated to social media
Department: MarketingJob Summary
The main purpose of this position is to produce contents on digital channels, ensuring the high engagement
of the audience via online channels, and consequently driving the sales and market visibility.
- As a Digital Marketing Officer, she/he is mainly responsible for:
- Generating contents on digital channels that promote products and the company to drive sales and market visibility.
- Managing the company social media accounts by actively engaging with the audience and preparing engagement reports.
- Contributing to maintain relationships with the social media influencers, and celebrities, to promote the brand and reputation.
- Main Activities
- Provide ideas for content or coordinate with the content writer to produce content, ensuring effective advertisement of products and implementation of marketing and promotion campaigns.
- Coordinate with sales and medical teams to ensure accuracy of product specifications for the production of content.
- Review and adjust contents provided by the content writer, and submit it to the Marketing Manager for approval.
- Coordinate with the graphic designer in updating the products’ specifications, including photo and video shooting and contribute to pamphlet design.
- Update daily all social media accounts and the internet website.
- Engage continuously with the audience through the social media platforms by answering their inquiries, their comments on posts and their needs accordingly with their exact situation.
- Prepare engagement reports displaying all relevant metrics for analysing the audience traffic.
- SEO/SEA keywords update for internet website.
- Study the competition actively and monitor their strategy
- Liaise with the digital service provider to ensure timely implementation of actions for enhancing the social media reach (such as “post boost plan” or “audience preference”) according to the plan submitted by the company.
- Handle other marketing campaigns under the supervision of Marketing Manager and along with the marketing assistants, including advertisements and publications of ads online and in magazines (both online and offline).
- Coordinate with social media influencers and celebrities through social media platforms to help identify trends and build a long-lasting relationship with them.
- Report to her/his direct manager regularly to inform her/him on the progress made on the activities and tasks to achieve
- The activities are set to evolve over time as the company is growing. The Digital Marketing Officer may have to work on any additional tasks as requested by the Marketing Manager or the Country Representative.
- Knowledge
- 1 to 2 years experience in Digital Marketing field
- Working knowledge of digital marketing concepts and best practices.
- Excellent understanding of how all current digital marketing channels function.
- Advanced knowledge for using different types of social media efficiently.
- SEO/SEA keywords update
- Proficient in Microsoft Office, especially Excel and PowerPoint.
- Skills and abilities
- Ability to communicate promptly both in Khmer and English.
- Excellent in typing in Khmer and English.
- Creative content writing and design skills.
- Excellent written communication abilities to communicate effectively as appropriate for the needs of the audience.
- Behaviours
- Committed to continuously learn and stay-up-to-date with trends and best practices.
- Being a team player by actively contributing to the company for achieving the goals.
- Demonstrate a respectful attitude towards your team, manager, clients and suppliers by consistently treating them with appreciation and dignity.
- Being innovative and flexible to experiment and find new ways to do things.
- Being customer-oriented and patient to handle all inquiries and complaints.
Marketing Manager
Position Summary Expectations - Duties, Responsibilities
Department: Marketing
Job Summary
The main purpose of this job is to design and deploy marketing strategies that will result in increasing brand visibility and drive all digital and non-digital marketing efforts to build and maintain a strong company's presence on all digital channels.
- As a Marketing Manager, she/he is mainly responsible for:
- Developing marketing plans by coordinating with the marketing and sales teams effectively, analysing the trends, and designing marketing campaigns to build the visibility of the brand.
- Developing marketing and merchandising tools that are relevant to the products and execute them to be able to raise brand awareness.
- Managing all digital marketing channels to ensure brand consistency and accuracy of the content.
- Developing relationships with social media influencers, celebrities, and media to promote the brand and reputation. Leading and providing guidance to her/his team that enhances performance in a manner which incorporates the company's identity and values.
- Main Activities
- Develop the yearly marketing plan for each targeted channels, including Retail, E-Commerce, Medical, and Consumers social media platforms.
- Deploy the marketing plan by managing the marketing team and coordinating with the Sales and Medical teams to ensure flawless implementation and execution of the plan.
- Develop and improve marketing and merchandising tools to ensure consistent high visibility of the products at the stores (point of sales merchandising).
- Approve and monitor marketing materials submitted by the team, from banners to brochures, photos, vinyl, etc.
- Ensure effective roll-out of the merchandising kits at the shops by coordinating the work with the field sales team closely (point of sales merchandising).
- Liaise with suppliers and designers to ensure high-quality deliverables of each marketing tool (brochure, leaflet, banner, poster).
- Manage samples stock and prioritise their allocation at points of sales, dermatologists, hospitals, aesthetic clinics, etc (excel file to be updated)
- Ensure production of high-quality digital contents on all digital channels that engage, educate and motivate by reviewing it and validating it (medical accuracy, quality of translation, spelling mistake, etc.).
- Oversee all social media channels and measure, analyse and report on the performance such as followers, engagement rate, customer relationship management, online sales or orders, etc.
- Manage relationships with the Digital Marketing Agencies and experts with whom we are working with.
- Support the Country Representative in the promotion of activities related to the Retail Sector and consumers, such as events with Beauty Bloggers, events with retailers, games competition between branches, medical conferences, seminars, press conferences etc.
- Develop and maintain relationships with social media influencers, celebrities and media to set up a database of key industry players to promote the brand.
- Provide direction to her/his team by developing goals and plans in accordance with the company's objectives and supervise her/his team by prioritising and organising the work.
- Provide feedback and counsel to the team to improve efficiency and effectiveness.
- Delegate responsibility and empower her/his team to be accountable for their jobs and goals.
- Follow-up with each team member regularly to ensure their job will be done timely and on quality, and to maintain overall performance.
- Coach, mentor, and develop her/his team by identifying their development needs helping them to improve their knowledge or skills.
- Handle complaints, settle disputes and resolve grievances and conflicts involving her/his team.
- Foster a spirit of teamwork by encouraging and building mutual trust, respect, and cooperation among team members within a team and with other teams across the company.
- Consciously create a workplace culture that is consistent with the overall company's identity by leading by example and encouraging her/his team to do the same.
- The activities are set to evolve over time as the company is just starting operations in Cambodia and is growing fast. The Marketing Manager may have to work on any additional tasks as requested by the Country Representative.
- Skills and abilities
- Strong analytical skills for collecting and analysing information, both quantitively and qualitatively, and make recommendations.
- Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
- Advanced communication skills for being able to deal with different levels of counterparts with diverse backgrounds and influencing credibly and effectively.
- Advanced problem-solving skills for identifying the issues, and developing and evaluating options and recommending solutions.
- Advanced negotiation skills for discussing and being able to settle issues and reach an agreement.
- Fluent in writing and speaking English, both hand-written and on computer.
- Fluent in writing and speaking Khmer, both hand-written and on computer.
- Strong team management skills for leading and motivating.
- Excellent mentoring, coaching and people management skills.
- Behaviors
- Committed to continuous learning and staying up-to-date with the latest trends and best practices in marketing and measurement.
- Being an active listener by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
- Demonstrate an approachable attitude as a manager to ease communication with the team.
- Demonstrate a respectful attitude towards your team, manager, clients and suppliers by consistently treating them with appreciation and dignity.
- Being a team player by actively contributing to the company for achieving the goals.
- Being innovative and flexible to experiment and find new ways to do things.
Sales Manager
Position Summary Expectations - Duties, Responsibilities
Department: Sales
Job Summary
The main purpose of this position is to drive sales and meet the sales targets by managing the sales team and building long-lasting relationships with all the key accounts.
- As a Sales Manager, she/he is mainly responsible for:
- Overseeing the sales data and managing the sales team to meet the targets.
- Overseeing stock flows (inventory) and purchase orders to ensure flawless distribution of stocks aligned with orders. Developing promotion plans both for retail and e-commerce, and coordinating with other teams to implement the plan.
- Engaging with key accounts to ensure regular orders and establish long-lasting relationships, along with the Country Representative.
- Leading and providing guidance to her/his team that enhances performance in a manner which incorporates the company's identity and values.
- Main Activities
- Monitor the sales targets by coordinating with Marketing and Medical Sales teams, and managing the Sales team, and following up with them regularly, and ensure that all the key accounts are being consolidated and reviewed.
- Prepare sales reports (including sales from all accounts) by analyzing sales data, and propose and recommend the plan(s) for the coming months pertaining to sales targets, promotions, and stocks.
- Overview the sales reports from the supervisors weekly and take all necessary actions related to stocks, product display and orders.
- Coordinate effectively with the distributor to provide stocks to the stores smoothly according to orders.
- Check and review the inventory and sales data received from the distributors.
- Build strong relationships with the stores to follow up efficiently on sales and stocks.
- Conduct audits of stores to ensure implementation of the company's guidelines by checking and monitoring product arrangements (display), sample products, sale records, usage of merchandising kits and other tools
- Design promotion plans both for retail and for e-commerce by coordinating with different functions such as marketing, medical sales and ensure their successful implementation.
- Analyze pricing, market trends and profit margin to identify which products to promote, prepare the stock orders according to the market demand and to give suitable recommendations on prices and type of stocks that will be sold at targeted stores.
- Oversee the e-commerce platform by maintaining the inquiries and orders related to sales and promotions. Provide direction to her/his team by developing goals and plans in accordance with the company's objectives and supervise her/his team by prioritizing and organizing the work.
- Provide feedback and counsel to the team to improve efficiency and effectiveness.
- Delegate responsibility and empower her/his team to be accountable for their jobs and goals.
- Follow-up with each team member regularly to ensure their job will be done timely and on quality, and to maintain overall performance.
- Coach, mentor, and develop her/his team by identifying their developmental needs helping them to improve their knowledge or skills.
- Handle complaints, settle disputes and resolve grievances and conflicts involving her/his team.
- Foster a spirit of teamwork by encouraging and building mutual trust, respect, and cooperation among team members within a team and with other teams across the company.
- Consciously create a workplace culture that is consistent with the overall company's identity by leading by example and encouraging her/his team to do the same.
- The activities are set to evolve over time as the company is growing. The Sales Manager may have to work on any additional tasks as requested by the Country Representative.
- Knowledge
- Any graduate with at least five years of previous successful experience as a sales representative or sales manager in the same industry.
- Advanced knowledge of Sales field: knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales techniques, and sales control systems.
- Expertise of industry and market knowledge.
- Proficient in Microsoft Office, especially Excel (data analysis) and PowerPoint
- Skills and abilities
- Advanced analytical skills for collecting and analysing information, both quantitively and qualitatively, and make recommendations.
- Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
- Advanced communication skills for being able to deal with different levels of counterparts with diverse backgrounds and influencing credibly and effectively.
- Advanced problem-solving skills for identifying the issues, and developing and evaluating options and recommending solutions.
- Advanced negotiation skills for discussing and being able to settle issues and reach an agreement.
- Fluent in writing and speaking English.
- Fluent in writing and speaking Khmer.
- Strong team management skills for leading and motivating.
- Excellent mentoring, coaching and people management skills.
- Behaviors
- Full discretion required when it comes to handling sensitive data such as sales numbers.
- Being an active listener by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
- Demonstrate an approachable attitude as a manager to ease communication with the team.
- Demonstrate a respectful attitude towards your team, manager, clients and suppliers by consistently treating them with appreciation and dignity.
- Being a team player by actively contributing to the company for achieving the goals.
- Being innovative and flexible to experiment and find new ways to do things.
Finance Manager & HR
Position Summary Expectations - Duties, Responsibilities
Department: Finance
Job Summary
The main purpose of this position is to efficiently and accurately oversee the financial and accounting operations of the company in compliance with laws and regulations. Moreover, the Finance Manager and HR is also responsible for handling HR activities in line with laws and regulations and supporting all the necessary administrative tasks.
- As a Finance Manager and HR, she/he is mainly responsible for:
- Ensuring that the company's accounting and tax-related matters are completed accurately and timely, in line with laws and regulations.
- Monitoring, analysing and ensuring finance and accounting data consistency.
- Providing financial reports (interpreted information) and analysing financial activities with thorough explanations and recommendations to the management.
- Ensuring that the HR functions have complied with the regulations, especially with the Social Security and Personal Income Tax.
- Leading and providing guidance to her/his team that enhances performance in a manner which incorporates the company's identity and values.
- Main Activities
- Establish and enforce proper accounting methods, policies and principles.
- Monitor and analyse accounting data and produce financial reports or statements, including analysis of the financial activities with thorough explanations and recommendations to the management
- Monitor monthly and potential expenses of the office, and budget to ensure that budget consumptions are well planned accordingly with PnL (to be updated as soon as possible during the 1st week of M+1 and send to Country Representative).
- Ensure the accurate and timely payment of all payable taxes.
- Manage and comply with reporting requirements and tax filings as required by the laws and regulations.
- Coordinate effectively with the Sales team, especially Sales Executive and Sales Manager, to collect relevant, accurate and consistent data and inputs timely.
- Work jointly with the distributor to ensure that the company receives the required data and accurate sales reports.
- Prepare, implement and check the sale reconciliation files by coordinating with the sales team, especially the Sales Executives, and the distributor by ensuring the accuracy of the payable and receivables, and taxes (including customs duties).
- Develop templates and tools to ease the processes related to HR and Finance: modus operandi to develop.
- Support the Country Representative and other managers in preparing job announcements for recruiting and handle all needed recruitment tasks and relationships with recruitment agencies
- Prepare all the necessary legal paperwork related to onboarding, including employment contracts, social security registration, etc.
- Contribute to engage employees and to create a better working place, along with other managers, by listening to their difficulties, issues and finding solutions.
- Provide direction to her/his team by developing goals and plans in accordance with the company's objectives and supervise her/his team by prioritising and organising the work.
- Provide feedback and counsel to the team to improve efficiency and effectiveness.
- Delegate responsibility and empower her/his team to be accountable for their jobs and goals.
- Follow-up with each team member regularly to ensure their job will be done timely and on quality, and to maintain overall performance.
- Coach, mentor, and develop her/his team by identifying their developmental needs helping them to improve their knowledge or skills.
- Handle complaints, settle disputes and resolve grievances and conflicts involving her/his team.
- Foster a spirit of teamwork by encouraging and building mutual trust, respect, and cooperation among team members within a team and with other teams across the company.
- Consciously create a workplace culture that is consistent with the overall company's identity by leading by example and encouraging her/his team to do the same.
- The activities are set to evolve over time as the company is growing. The Finance Manager and HR may have to work on any additional tasks as requested by the Country Representative.
- Knowledge
- Master's in finance or ACCA with at least five years of previous successful experience as a Finance or Accounting Manager.
- Thorough knowledge of accounting principles and procedures.
- Advanced knowledge of Cambodian laws and regulations related to finance and taxation, accounting and Labour law.
- Advanced computer skills on Microsoft Office, especially Excel (data analysis) and Powerpoint, accounting software and databases.
- Skills and abilities
- Advanced analytical skills for collecting and analysing information, both quantitively and qualitatively, and make recommendations.
- Numerically literate, comfortable working with numbers, with graphs, making sense of metrics and processing figures with spreadsheets.
- High attention to detail and accuracy.
- Ability to manipulate large amounts of data.
- Advanced communication skills for being able to deal with different levels of counterparts with diverse backgrounds and influencing credibly and effectively.
- Advanced problem-solving skills for identifying the issues, and developing and evaluating options and recommending solutions.
- Strong negotiation skills for discussing and being able to settle issues and reach an agreement.
- Fluent in both writing and speaking English.
- Fluent in both writing and speaking Khmer.
- Strong team management skills for leading and motivating.
- Excellent mentoring, coaching and people management skills.
- Behaviors
- Privacy management and sensitive data management requires absolute discretion for this position.
- Being an active listener by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
- Demonstrate an approachable attitude as a manager to ease communication with the team.
- Demonstrate a respectful attitude towards your team, manager, clients and suppliers by consistently treating them with appreciation and dignity.
- Being a team player by actively contributing to the company for achieving the goals.
- Being innovative and flexible to experiment and find new ways to do things.
Retail Sales Representative
Position Summary
Requirements - Skills, Qualifications, Experience
Position description:
The Retail Sales Representative for Bioderma brand will be based in Phnom Penh and reports daily to
the Country Representative of Bioderma (also based in Phnom Penh).
The Sales Representative will have 2 main missions:
Check up and follow up of main pharmacies & chain cosmetic point of sales and training of the ground staff to have a better understanding of the product and take the orders
The strategy will have to be elaborated in coordination with the Country Representative of Bioderma.
- Prepare Sales Agreement contract with chain retailers, drugstores, cosmetic stores
- Build good relationship with the main retailers and plan a marketing promo campaign with them.
- Field visit of retail pharmacies, drugstores and cosmetic point of sales to check the
- merchandising display
- Training of pharmacy ground staff on spot (5 minutes).
Sales & analysis
Sales reports and data analysis and preparation of dashboard ,sales per retailers and other KPI
Sales target to reach according to channel
Business Travel in Country: The Retail Sales Representative will be based in Phnom Penh. Once a
month, the representative will have to go to Siem Reap to meet with Retailers and also to check the
pharmacies and other point of sales in Siem Reap region (2 full days).
- University Degree, preferably Pharma Degree
- Fluent English language (as reports will be written in English and sent to Country Representative)
- Computer Skills (Microsoft softwares : power point, excel, word)
- Good social skills and open-mindedness
Medical Sales Representative
Position Summary
Requirements - Skills, Qualifications, Experience
Position description:
The Medical Sales Representative for Bioderma brand will be based in Phnom Penh and reports daily to the Country Representative of Bioderma (also based in Phnom Penh).
The Medical Sales Representative (Medical Visitor) will have 3 main missions:
Identification of Medical Doctors who can cooperate and work with Laboratoire Dermatologique Bioderma and take orders from them
- The Medical Visitor needs to identify key Medical doctors
The Medical Sales Representative will be assigned to visit Medical doctors regularly at Hospitals &
Clinics and to explain to them the different product ranges from Laboratoire Dermatologique Bioderma.
All of our products are very linked to the medical sector and helps in the treatment of skin disease such
as Atopic Dermatitis, Seborrheic Dermatitis, Acne….
- The Medical Sales Representative will have to assist the Country Representative of Bioderma in the Promotion of Activities related to the Medical Sector such as organization of medicalsymposium, organization of CME (continued medical education workshops), scientific conferences...
Check up and follow up of main Hospitals and Clinics Pharmacies, as well as
maternity centers
- Establish good relationship with Hospitals and Clinics in order to organize trainings for pharmacists, nurses, doctors and medical staff of each of these hospitals and raise awareness about Bioderma.
- Establish good relationship with Maternity centers in order to organize trainings and to set up baby box gifts with Bioderma products
Conducting Trainings in-house and also to doctors, pharmacists….
- The medical visitor must also be Bioderma trainer for diseases related issues and for product knowledge and will train the internal Bioderma team and all retailers, doctors, medical staffs that will require Bioderma product knowledge training and skin diseases issues.
Business Travel in Country: The Medical Visitor will be based in Phnom Penh. He may be required from time to time to meet with doctors and check hospitals in other cities in Cambodia.
- University Degree, Pharma Degree or related field
- Prior experience with a pharma company
- Fluent English language (as reports will be written in English and sent to Country Representative)
- Computer Skills (Microsoft softwares : power point, excel, word)
- Good social skills and open-mindedness
