Strategic Account Manager - Shops
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Strategic Account Manager - Shop to join our Shops vertical growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia and will report to the Head of Shops.
- What's on your menu?
- Manage the team: scale the team according to the growing portfolio of brands with foodpanda, manage incentive schemes for Account Management, onboard new joiners, identify growth areas for your direct reportees and provide guidance for them to achieve it.
- Act as the main contact person for our top vendors, identify and attack problem areas and build a strong loyalty between foodpanda and the restaurant owners.
- Negotiate deals, exclusivity, implement branding, sell packaging, to improve foodpanda's visibility and develop their online takeaway orders.
- Collaborate with different departments to improve vendor’s performance and solve problems
- Offer new services, premium access, renegotiate commission to support revenue stream
- Build reports and target assessments on a timely basis and provide strategies to grow vendors
- Report and communicate to Regional team on commercial projects and others
- Be accountable for personal targets and team targets being achieved in a timely manner.
- What do you bring to the table?
- Minimum Bachelor’s degree in business or related field
- Prior proven experience and the passion in building/managing teams in a fast-paced environment is preferred
- At least 3-5 years of experience in Sales or Account Management.
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong analytical skills with structured problem-solver ability (experience with CRM tool is a plus)
- Prior experience in cold-calling / sales / support sales are a plus
- Independent, hardworking and confident self-starter
- Khmer National only, with fluency in written & verbal communication skills in English and Khmer (ideally Chinese)
Accounting Executive
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Billing Executive to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team.
- What's on your menu
- Review PR and Invoice submissions and upload the payments in I-banking
- Perform bookkeeping and general ledger functions
- Maintaining FA listing
- Manage the petty cash and cash advance
- Reconcile the vendor and accrued balances
- Booking the accrued for WHT, Prepayment TOP, and others.
- Prepare sale and purchase record for monthly tax filing purpose
- Support the accounting manager in term of month end close
- Perform tasks assigned by manager/FTL
- What do you bring to the table?
- Minimum 3 years’ experiences in bookkeeping
- Bachelor’s Degree in Accounting and Finance or related field
- Effective English communication skills, both oral and written
- Strong undertaking strategic analysis and multi-tasking skill
- Strong interpersonal skills, time management and motivational
- Strong communication skill in liaising effectively with co-workers and vendors
- Initiative, flexibility, and the ability to work under pressure
- Able to work independence and work as a team
- Good knowledge of Accounting System such as SAP and other accounting systems
Billing Executive
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Billing Executive to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team.
- Process Invoices:
- Perform the bill run process on SAP. You will need to have an understanding of some applications such as SAP, Salesforces, and SQL.
- Issue the invoice to the customer/vendor timely.
- Report and Resolve Payment Issues
- This is a task that can require conflict resolution skills, as it can involve disputing payment and reconciling issues with both internal stakeholders as well as external vendors.
- Coordinate with other departments and external vendors to solve the payment or invoicing issue.
- Process the adjustment timely and accurately.
- Support Month End Close Reporting
- You should understand the Revenue Accounting Principles and own the corresponding entries in the financial statements.
- Prepare reports and assist in any data entry when required.
- Produce Reports
- You should be familiar with Google Suite applications and have strong MS Excel skills as you will be required to prepare and present ad-hoc billing reports to decision makers.
- What do you bring to the table?
- 2+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
- The ability to be detail oriented, but can visualize the larger impact of a series of transactions.
- Process-oriented with an understanding of both financial and operational controls.
- Comfortable working with manual and automated processes
- Excellent communication and interpersonal skills.
- You will also likely have:
- Knowledge of (or experience in) tech industry or fast paced environments
- Experience with SQL or the desire to learn
- Familiar with IFRS revenue recognition principles
- Demonstrated professional experience using Excel and working with large data sets.
- The ability to be flexible and comfortable with changing requirements.
- Demonstrated the ability to work cross-functionally.
- A builder’s mindset and a willingness to question assumptions and conventional wisdom. You love creating new systems and solving problems via infrastructure and automation
Telesales Executive
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Telesales Executive to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia.
- What's on your menu?
- Comfortable to perform cold calls
- Be relentless to research, reach out to, and speak to the right decision makers in a business
- Required to close new accounts as successful partnerships
- Be sales-minded and resourceful to hit set KPIs
- Work with internal support functions to ensure that every successful partnership that goes live on the platform meets all requirements for processing
- Keep records of calls and sales, and note useful information in an organized fashion
- A knack for objection handling, persuasive, instilling urgency and acting in a fast-paced fashion
- Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers
- Constantly excelling in meeting and exceeding KPI elements set by the company
- What do you bring to the table?
- Degree in Sales & Marketing or Business or related field
- At least 1 - 2 years’ experience within a call centre or related experience
- Proven sales experience is an added advantage, preferably within the areas of F&B, media, advertising, and e-commerce
- Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus
- A proficient communicator with a consultative sale driven approach
- Ability to write and communicate in English and Tagalog persuasively
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
- Fast learner and able to adapt quickly to constant changes in operational processes
Head of Cluster
Expectations - Duties, Responsibilities
- P&L responsibility of 5 – 7 cities
- Reporting to the Head of Business Development / Expansion
- Drive revenue growth via Sales, Marketing and Operational Excellence
- Monitor and analyze competitors behavior
- Monitor key business KPIs daily and manage execution and implementation of suggested measures
- Prepare quarterly OKRs and business plan
- Identify improvement areas and gaps along with providing actionable suggestions / measures to respective stakeholders
- Bachelor's degree in business, economics, or related field
- 3 - 4 years’ experience in business consultancy is preferred
- Analytical mindset for decision making
- High level of independence, self confidence and responsibility
- Experience working in a fast paced and dynamic environment
- Able to work cohesively, detail-oriented, organized with the ability to multitask
- Cambodian national with proficiency in English is preferred ( Chinese is a plus )
City Manager
Expectations - Duties, Responsibilities
- What's on your menu?
- Find the potential location for foodpanda’s new city branch
- Take ownership of the launch of a new segment
- To establish, maintain and manage good relationship with the customers, vendors, and prospects and be committed to delivery of the highest level of service
- Hiring and managing delivery motorbike riders fleet
- Hire, train and develop local team of cashiers, delivery captains, couriers and others
- Handle onboarding and offboarding of riders and dispatchers
- Coordination with cross functional departments to ensure full spectrum of smooth launch (marketing, operations, sales and finance)
- Ensure that service levels are maintained (keep in mind fail rates and delivery times)
- Measure performance and growth using appropriate system, tools and techniques
- What do you bring to the table?
- Bachelor's degree in business, economics, or related field.
- 3 - 5 years’ experience in operations and management
- High level of independence, self confidence and responsibility
- Experience working in a fast paced and dynamic environment
- Able to work cohesively, detail-oriented, organized with the ability to multitask
- This role is NOT based in Eastern province of Cambodia
- Be able to relocate to another province
- Cambodian native only with proficiency in English - Chinese ( optional )
Sales Executive
Expectations - Duties, Responsibilities
- Sign partnership agreements between foodpanda and the best in class restaurants
- Understand and meet the needs of our potential partners and immediately build a trustful relationship
- Have a keen interest in the food and beverage industry with a desire to sign up the best local and international restaurants
- Be the local market expert: gather restaurant feedback, monitor competitor activity and provide recommendations for improvements to management
- Ability to create leads, conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda to restaurants in Cambodia
- Exceed sales targets & performance based goals while working independently
- Become part of our international network and high skilled team
- Take part in the development of a very exciting, fast-growing global company
- Bachelor Degree in related field
- Independent and confident
- Excellent communication skills, comfortable with interacting with new people
- Prior experience in cold-calling / sales support / inside sales are a plus.
- Time management and structured approach to work are a must
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong negotiation skills and a competitive personality
- Cambodia Nationals only, with good command of English
- This role is NOT based in Phnom Penh but in another province OUTSIDE of Phnom Penh
- Be able to Relocate to another province
Vendors Coordinator
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a POSITION to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia.
- What's on your menu?
- Setting up relevant accounts for potential vendors for them to start selling on foodpanda
- Assist the sales team on face-to-face/call training sessions with potential vendor
- Onboard potential foodpanda vendors on the platform via other channels
- Train restaurants how to manage orders on a tablet
- Distribute vendor POS tablets and keep track on stock management
- Assist City Manager with delegated ad-hoc tasks
- What do you bring to the table?
- Highly communicative with a pleasant personality
- Proactive and self-motivated individual who thrives on meeting targets
- Prior call center experience a plus, but not compulsory
- Independent, hardworking and confident self-starter
- Fluenc
Operations Coordinator
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a POSITION to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia.
- What's on your menu?
- Hiring and managing delivery motorbike riders fleet
- Hire, train and develop local team of cashiers, delivery captains, courier and others
- Handle on-boarding and off-boarding of riders and dispatchers
- Be responsible for local quality of service and performance management - delivery times, success rates and customer satisfaction
- Help and guide local restaurant partners through automation process
- Support vendor promotion collections
- Support and work with the local marketing team in province for any offline marketing events
- Following up on issues and manage to solve
- What do you bring to the table?
- Experience of working for delivery company is a big advantage
- 1-3 years' experience in managing standard processes
- High level of self-control, multi-tasking abilities and responsibility
- Able to live in outside of hometown in another Province
- Cambodian national with good command of English
Account Management Executive
Expectations - Duties, Responsibilities
- Act as the main contact person for our top vendors, identify and troubleshoot problem areas and build a strong loyalty between foodpanda and the restaurant owners
- Renegotiate commission / exclusivity with Vendors to support revenue stream
- Coordinate with vendors to get monthly deals and promotions
- Contact restaurants with high fail rates to reduce the find out the reasons and to see where we can assist vendors to reduce the fail rates
- Collaborate with different departments to improve vendor’s performance and solve problems
- Coordinate and participate in offline events
- Provide operational and administrative support for the business
- Assist City Manager with delegated ad-hoc tasks
- Minimum Bachelor degree in business or related field
- At least 1 year of experience in Sales or Account Management (fresh grads will be considered)
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong analytical skills with structured problem-solver ability (experience with CRM tool is a plus)
- Prior experience in cold calling / sales / support sales are a plus
- Independent, hardworking and confident self-starter
- Fluency in written & verbal communication skills in English and Khmer
Sales Onboarding Lead
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Sales Onboarding Lead to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia.
- What's on your menu?
- Manage and coach Onboarding team to ensure they follow our SOP and set deadline;
- Launch initiatives to strengthen and fine line onboarding / offboarding process by working with regional and local team;
- Responsible for ensuring sales and cross department support is met through planning and managing resources in accordance with business needs and changes in a prompt manner;
- Setting and meeting performance targets for speed / efficiency and quality;
- In charge of preparing/updating onboarding materials and when needed provide face-to-face/call training to vendors as requested by Sales and Key Account Management Team and Partner Service to vendors on "how to sell on foodpanda”
- Responsible for POS device order, POS device delivery to vendors and device collection from vendors in a timely manner through rigid recording system and record keeping
- Liaise with Finance team on payment to partners and agents through proper record keeping
- Ensure vendor onboarding process is done in a timely manner
- Monitor third party agencies - delivery company and sim card provider - on the quality and performance of their services, and make appropriate recommendations to management for changes or improvements
- Regular performance reporting
- Any other adhoc tasks as requested by your manager
- What do you bring to the table?
- Bachelor's/Master’s Degree in Business Administration/Management/Operation or equivalent.
- You have at least 3 years of work experience in an operational and/or e-commerce firm
- Beyond your operational skills, you are strong at structuring and in analytics with a good eye for detail
- Experience with Microsoft Office, especially Excel, or Google equivalents, and a keen eye for data
- Excellent communication - able to iterate ideas and solutions to the various stakeholders
- Reliable and able to work independently
- Growth mindset
- Excellent English complete your profile with Chinese is a plus
Legal Manager
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a POSITION to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia.
- What's on your menu?
- Support our businesses with legal advice on a broad range of operational and business matters spanning corporate, intellectual property, employment, privacy, competition, and consumer law and obtain necessary licenses (if any).
- Advise, draft, and negotiate a wide range of contracts with third parties such as marketing partners, suppliers, and restaurants.
- Manage litigation and investigations that may arise from time to time.
- Instruct external law firms and external counsel as required.
- Collaborate with our legal teams in Cambodia and APAC to ensure standardization and alignment on legal matters.
- Localizing and implementing the internal policies with the Governance, Risk and Compliance (GRC) team and drafting related documents, including Resolution and Minute of Meeting.
- What do you bring to the table?
- Bachelor of Laws or Master is an added advantage
- Background in commercial law with reputable law firms or as an in-house counsel, ideally with e-commerce or internet companies.
- Experience in fast-paced, entrepreneurial, startup/technology environments will be an advantage.
- Commercially astute, highly-drive and pragmatic, with strong influencing and interpersonal skills.
- Excellent communication skills with fluency in business level Khmer and English
Fraud Operations Analyst
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Fraud Operations Analyst to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team. This role will be based in Cambodia.
- Summary
- We are looking for someone passionate about fighting fraud, identifying new trends / typologies, educating other teams on the operational fraud vectors and are naturally curious. This position works closely with cross-functional stakeholders across local teams, analytics, sales, marketing, vendor management and more!
- You will help us build up the best Fraud team in the Industry. As an expert in Fraud, you will act as the regional point of contact for the markets and action escalations from your cross functional teammates and action these with the utmost care and attention. You will use your investigation skills to review suspicious activity of any kind & assess them accordingly.
- By keeping up to date with trends in the Industry, you will use your analytical skill set to proactively identify new trends and put measures in place to protect our customers and company from loss.
- You will act as the link between our local operations and data scientist/analytics teams to identify and action opportunities that will improve both the customer experience and our Fraud identification infrastructure.
- Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity in the local markets.
- Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders
- Clear the Fraud ticket queues - Tickets related to potential fraudulent activities.
- Ensure that work is completed in accordance with established procedures and standards
- Other tasks assigned by management
- What do you bring to the table?
- Bachelor's degree or equivalent experience required.
- A minimum of two years experience in fraud operations within the payments or e-commerce space
- The ability and desire to question the status quo.
- Creative thinker who considers problems from multiple angles while being pragmatic and solutions oriented when solving them
- Strong communication skills; ability to influence at all levels of an organization
- Hands-on and attentive to detail
- Is comfortable with ambiguity and the ability to work in a self-guided manner
- Proficient in computer technology especially Microsoft Office & Google Product
- Excellent in English and Khmer Languages
Senior New Vertical Manager - Pickup
Position Summary Expectations - Duties, Responsibilities
However, this doesn’t happen without some really awesome people making it happen! We are currently looking for a Senior New Vertical Manager - Pickup to join our Shops vertical growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team.
- What's on your menu?
- Responsible for Innovative & critical projects with high impact to the overall business
- Manage and drive special projects end to end in accordance with timeline and desired outcome
- Plan, budget, oversee and document and communicate all aspects of the specific projects
- Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other internal stakeholders for support
- Closely manage and drive projects, road maps, milestones, timelines and achievements
- Monitoring project KPIs, building and managing project dashboard to help evolve and define project vision and strategy
- Collecting and analyzing information, problem-solve, and make decisions
- Set deadlines, assign responsibilities and monitor and summarize progress of project
- Develop a detailed project plan to monitor and track progress
- Perform risk management to minimize project red flags
- Prepare reports for upper management regarding status of project
- Handles the overall implementation of new and existing projects
- Work closely with stakeholders on the demand and supply-side
- Identify areas of growth and scale-up
- Optimize operations and workflow Cross-functional team collaboration
- Other task assigned by direct line manager
- What do you bring to the table?
- Bachelor's Degree in either Business Management and Administration, Economics, Mathematics, and Management or equivalent
- Has at least 3-4 years of experience working in E-commerce industry or consultancy
- Strong project management skills, ability to manage multiple work streams in parallel, plan for projects, manage own time and priorities
- Exhibits the competencies: Drive for results, action-oriented, problem solving, strategy & analytical thinking
- Willing and eager to learn and deliver the extra mile. Ability to take on and create new assignments.
- High proficiency with Microsoft Excel and PowerPoint skills is a must
- Extreme attention and orientation to details
- Excellent communication skills, written and verbal
- High-energy with sound business acumen
- Adaptability and flexibility to change
- Positive and proactive attitude
Account Management Executive (Customer Care)
Expectations - Duties, Responsibilities
- Act as the main contact person for our top vendors, identify and troubleshoot problem areas and build a strong loyalty between foodpanda and the restaurant owners
- Renegotiate commission / exclusivity with Vendors to support revenue stream
- Coordinate with vendors to get monthly deals and promotions
- Contact restaurants with high fail rates to reduce the find out the reasons and to see where we can assist vendors to reduce the fail rates
- Collaborate with different departments to improve vendor’s performance and solve problems
- Coordinate and participate in offline events
- Provide operational and administrative support for the business
- Assist City Manager with delegated ad-hoc tasks
- Minimum Bachelor degree in business or related field
- At least 1 year of experience in Sales or Account Management (fresh grads will be considered)
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong analytical skills with structured problem-solver ability (experience with CRM tool is a plus)
- Prior experience in cold calling / sales / support sales are a plus
- Independent, hardworking and confident self-starter
- Fluency in written & verbal communication skills in English and Khmer
