Various Positions

with Palace Gate Hotel & Resort Co., Ltd.
This job has already passed the closing date
Job Announcement

BTDC-ID: 1057
Closing Date:
 

Announcement Positions

ReceptionistConcierge OfficerDriverWaiter/WaitressSpa ReceptionistCommis

Announcement Description

We are looking for qualified candidate to fill for the position below.

Announcement Positions

Receptionist Apply Now

  • Category: Customer Service/Support, Admin / Supervisory
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Department : Front Office Department

Reports to : Front Office Manager

In this position, you will welcome guests to our hotel, making future reservations for them, and generally attending to any needs during their stay. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.

Duties
  • Greet hotel guests; answer any questions or concerns
  • Provide an outstanding guest experience
  • Maintain an orderly front desk
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Requirements
  • A friendly and welcoming approach
  • Ability to remain calm during difficult situations or in a very busy environment
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Good administrative skills and the ability to use email and booking systems
  • Good team working skills.
  • Previous customer service experience in hospitality
  • Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
  • Good written and verbal communication skills in English or other language is a plus
  • Highly organized, able to multitask and prioritize and work under pressure
 

Concierge Officer Apply Now

  • Category: Customer Service/Support
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Department : Front Office Department

Reports to : Concierge Supervisor

Duties
  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
Requirements
  • Proven experience as concierge; experience in customer service or relevant role is an advantage
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • High school diploma; degree in hotel management or relevant field will be a plus
  • Good communication, interpersonal skills, and a wide understanding of Graphic Editing.
  • Able to pay attention to detail & work under pressure
 

Driver Apply Now

  • Category: Driving/Transport
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Department : Front Office Department

Reports to : Front office supervisor

Provide exceptional driving experience for each guest in a safe and efficient manner. The Hotel Car Driver must anticipate the unique needs of each guest and look to exceed their expectation in each interaction while maintaining a positive attitude and professional appearance at all times.

Duties
  • Ensure guests are greeted upon arrival
  • Open car doors for arriving and departing guests and escort them to the lobby
  • Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
  • Forward all guest complaints or problems to the manager on duty
  • Perform any trips and drives with the hotel car / bus as requested
  • Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
  • Establish, promote and maintain good public relations while meeting or exceeding guest expectations
  • Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
  • Ensure that airport / crew transportation flow is maintained effectively.
Requirements
  • Flexibility and Responsibility to the job
  • Having at least 1-2 years experiences in hospitality
  • Teamwork
  • Basic Knowledge of working as a driver
  • Having driving License is a must.
 

Waiter/Waitress Apply Now

  • Category: Hotel/Restaurant
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Department : F&B Service Department

Reports to : F&B Director

Duties
  • Provide the perfect service experience for every guest
  • Ensure the guest feels important and welcome in the restaurant
  • Ensure hot food is hot and cold food is cold
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table turns
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Serve the Guest in an accommodating manner
  • Must know all food liquor, beer, wine and retail offered
  • Apply positive suggestive sales approach to guide Guests
  • Pre-bus tables; maintain table cleanliness, bus tables
  • Looks for ways to avoid waste and limit costs
  • Assist in keeping the restaurant clean and safe
  • Provide responsible service of alcoholic beverages
  • Deliver food and beverages to any table as needed
  • Must follow all cash handling policies and procedures
  • Report to property on time and in proper uniform
Requirements
  • Must have clear written and verbal communication skills in fluent English
  • Must have the physical abilities to carry out the functions of the job description
  • Must be able to responsibly handle cash transactions
  • Must be able to consolidate and coordinate needs for all tables within their station
  • Must be able to work in a team environment
  • High school diploma or equivalent;
  • Experience as a food server within a restaurant, hotel, or conference center operation
 

Spa Receptionist Apply Now

  • Category: Customer Service/Support
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Department : Spa Department

Reports to : Spa Manager

Duties
  • Provide guidance to clients on the procedures at the spa
  • Answer telephone calls and provide accurate information to clients
  • Introduce new beauty products to clients (usage and benefits)
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Process payments from clients for services ordered from the spa
  • Keep register of long and existing clients for them to enjoy benefits given to loyal customers
  • Open and close the spa at the appropriate time
  • Ensure that the front desk is clean and organized for free movement
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
  • Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Requirements
  • Good human relations
  • Excellent phone etiquette
  • Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
  • Excellent multitasking skills to successfully handle several assignments together
  • Possess strong organizational skills required for achieving efficiency on the job
  • Good knowledge of beauty products to be able to promote them to clients
  • Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
 

Commis Apply Now

  • Category: Catering, Hotel/Restaurant
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Department : F&B Kitchen Department

Reports to : Executive Chef

Duties
  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
  • Prepare and service all food items for a la carte and/or buffet menus according to hotel recipes and standards
  • Actively share ideas, opinions and suggestions in daily shift briefings
  • Maintain proper rotation of product in all chillers to minimize wastage/spoilage
  • Ensure storeroom requisitions are accurate
  • Have full knowledge of all menu items, daily features and promotions
  • Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • Follow kitchen policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
Requirements
  • Previous experience in the Culinary field required
  • Diploma Certification in a Culinary discipline an asset
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

 

Contact Details

Office Address
  •  Address - #44, St Sothearos, (In front of Royal Palace), Khan Doun Penh, Phnom Penh, Cambodia
 
Contact Name
  •  Mr. KOSAL Chansopheak
 
Phone
 
Email
 
Website