Account Management Executive
Expectations - Duties, Responsibilities
- Act as the main contact person for our top vendors, identify and troubleshoot problem areas and build a strong loyalty between foodpanda and the restaurant owners
- Renegotiate commission / exclusivity with Vendors to support revenue stream
- Coordinate with vendors to get monthly deals and promotions
- Contact restaurants with high fail rates to reduce the find out the reasons and to see where we can assist vendors to reduce the fail rates
- Collaborate with different departments to improve vendor’s performance and solve problems
- Coordinate and participate in offline events
- Provide operational and administrative support for the business
- Assist City Manager with delegated ad-hoc tasks
- Minimum Bachelor degree in business or related field
- At least 1 year of experience in Sales or Account Management (fresh grads will be considered)
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong analytical skills with structured problem-solver ability (experience with CRM tool is a plus)
- Prior experience in cold calling / sales / support sales are a plus
- Independent, hardworking and confident self-starter
- Fluency in written & verbal communication skills in English and Khmer
Campaign Manager (Marketing)
Expectations - Duties, Responsibilities
- What's on your menu?
- Foodpanda is expanding, be part of the change! As Campaign Manager you will be one of the pioneers of the launch in Cambodia, in charge of defining the Offline strategy during all the phases of the business: launch, growth, sustainability
- You’ll be highly focused on BTL strategies, in charge of planning, executing, tracking and optimizing Offline campaigns
- Turn the cities pink! The channels you will be in charge of are: Flyering, Offline Activations - including events and roadshows - Trade Marketing and Rider branding
- This role is project management: handle end to end projects efficiently and timely, based on the budget given
- This role is strategy: understand the market, where we can meet our potential target, acquire new customers, meet business and growth KPIs
- This role is creativity: coordinate the creation of brand compliant assets, brief creatives, source and bring to life your ideas
- Work closely across functions and with Regional team to drive Offline Marketing initiatives in Cambodia
- Bachelor or Master’s degree in business, marketing, or a related area
- 5 years+ relevant experience
- You have proven experience handling Offline Marketing channels, with great focus on BTL and knowledge of ATL
- Past experience launching business in new countries is a plus
- You know how to handle processes end to end, keep track of campaigns and manage budget
- Responsible, structured and precise work attitude, with great attention to details. You are familiar with setting-up efficient workflow and processes and work independently
- Proactive can-do attitude, problem-solving skills and good team player
- Strong analytical skills, confident user of Excel, Google documents, spreadsheets
- Fluent English, Fluent Khmer
City Manager - Southwest
Position Summary Expectations - Duties, Responsibilities
Location: Province
- What's on your menu?
- Find the potential location for foodpanda’s new city branch
- Take ownership of the launch of a new segment
- To establish, maintain and manage good relationship with the customers, vendors, and prospects and be committed to delivery of the highest level of service
- Hiring and managing delivery motorbike riders fleet
- Hire, train and develop local team of cashiers, delivery captains, couriers and others
- Handle onboarding and offboarding of riders and dispatchers
- Coordination with cross functional departments to ensure full spectrum of smooth launch (marketing, operations, sales and finance)
- Ensure that service levels are maintained (keep in mind fail rates and delivery times)
- Measure performance and growth using appropriate system, tools and techniques
- What do you bring to the table?
- Bachelor's degree in business, economics, or related field.
- 3 - 5 years’ experience in operations and management
- High level of independence, self confidence and responsibility
- Experience working in a fast paced and dynamic environment
- Able to work cohesively, detail-oriented, organized with the ability to multitask
- This role is NOT based in Southwest
- Be able to relocate to another province
- Cambodian native only with proficiency in English - Chinese ( optional )
Customer Experience Manager
Expectations - Duties, Responsibilities
- Pilot and own new initiatives that transform our support operations and improve the level of service we provide; iterating existing support functions and launching new ones that incorporate effort of cross-functional teams
- Own outputs of regular business reviews in order to follow-up and push different stakeholders (Global / Regional / Local teams to deflect incidents and/or improve performance.
- Perform deep dives helping countries to identify pain points and draw out actionable insights, which will involve central teams when needed (Call Center Operations, Product, Logistics)
- Advise countries on operational best practices and set-ups
- Support countries operationally on project basis when needed
- Having an obsession for customer-centricity, while solving complex operational issues
- Masters degree / MBA in business, analytics, operations management or any science-related fields
- With minimum of 3+ years in Consulting, Operation or Contact Centre environment
- Demonstrated experience in using data to get to outcomes
- Exceptional writing and verbal communication skills
- Ability to work in a cross-functional environment and to lead complex operational initiatives
- Prior professional experience with optimization, processes and program/project management is required
- Experience working in high-volume or extremely fast-paced environment is preferred
- Strong stakeholder management skills
- Fluency in English is required
- Travelling across SEA countries might be needed
Data Analyst
Expectations - Duties, Responsibilities
- Work within with the newly formed regional data team (data analysts, data engineers, machine learning engineers) as well as key business stakeholders to deliver insights, reports, visualization, analysis and predictive models
- Perform ad-hoc analyses to support cross functional projects, working closely with the global leadership team
- Define, implement, monitor business KPIs, provide data driven insight to the business
- 2-4 years experience in data analytics / business intelligence
- Strong oral and written communication skills
- Strong business mindset and ability to grasp business requirements from stakeholders
- Champion of data and visualization with strong presentation and story-telling skills
- Ability to write clean, structured, and high performance SQL code
- Knowledge and experienced with BI tools (Tableau, Data Studio) is a plus
- Knowledge with big data, Data Warehouse technologies, Python or R, is a plus
Director of Commercial
Position Summary Expectations - Duties, Responsibilities
The Director of Commercial will add value to our growth activities by identifying new commercial opportunities and managing marketing efforts. You will keep abreast of trends and market conditions to provide strategic advice to upper management. An excellent Commercial Director has an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities. The goal is to promote and expand the company’s commercial activity that will generate revenues and lead to sustainable growth and this position will be based in Phnom Penh, Cambodia.
- What's On The Menu For You
- Responsible for planning the strategy and growth of Sales, On-boarding, Partner Care, and Account Management team
- Build and manage multiple teams in Cambodia, as well as work towards scaling teams across different City Offices in Cambodia
- Take ownership of the initiatives to grow the market
- Coordination with cross-functional departments to ensure smooth project launches (marketing, operations, sales and finance)
- Ensure that service levels are maintained (keep in mind fail rates and delivery times)
- Measure performance and growth using appropriate system, tools and techniques (SQL)
- Develop detailed project plan with a daily, weekly, and/or monthly tracking of the segment
- Identify creative schemes for the specific market segment
- Ensure the growth of the segment and work towards a profitable outcome
- Develop and implement commercial strategies with the aim to accelerate growth according to company goals and objectives
- Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
- Build and retain profitable partnerships with key stakeholders
- Act to acquire new customers and manage client relationships (new and existing)
- Monitor performance of commercial activities using key metrics and prepare reports for senior management
- Assist in setting financial targets and budget development and monitoring
- What You Can Bring To The Table
- Bachelor's degree in business, economics, or related field (Masters degree is a plus)
- Highly analytical with exceptional data management skills, coupled with a strong commercial mindset
- Proven track record managing complex, matrix organizations with people management of similar sized teams
- A background in management consultancy would be highly advantageous
- Experience in the food delivery or e-commerce industry would be highly advantageous
- MUST: Fluent Khmer and English communication skills
- MUST: Strong understanding and relationship building experience with local business partners
Marketing Executive
Position Summary Expectations - Duties, Responsibilities
Location: Poi Pet
- Handle end to end project management in terms of implementation of offline campaigns both flyering and booth activation in the city.
- Manage freelancers in all project including OOH and offline campaigns to ensure target is achieved
- Manage all marketing related documents especially invoice submission and freelancer tracking in order to ensure payment is on time
- Maintain spreadsheets (databases and project plans), prepare guidelines and decks to make sure all information is well-recorded and up-to-date
- With the support of Senior Marketing Supervisor and City Manager, analyze campaign performance in end-of-campaign reports, with results, key outcomes and learnings
- Support with regular competitor analysis and study new offline marketing trends to implement in the city
- Work closely with the Senior Marketing and City Manager to establish SOPs.
- Support special projects like wall-painting, CSR or any Marketing related activities
- Other tasks are assigned by HoM.
- Bachelor degree in business, marketing, or a related area
- Undergraduate or Fresh graduate who is able to proactively take on new projects and come up with creative solutions
- Responsible, structured and precise work attitude, with great attention to details. You are familiar with project management and set-up of efficient workflow and processes
- Positive attitude with good communication skills (written & verbal)
- Ability to work within a tight timeline and juggle multiple projects at once
- Open-minded to make mistakes and to learn
- Computer Skills: Google applications such as google drive, google sheet, etc...
- Languages: Fluent English and local languages is a plus
Operations Coordinator
Expectations - Duties, Responsibilities
- Hiring and managing delivery motorbike riders fleet
- Hire, train and develop local team of cashiers, delivery captains, courier and others
- Handle on-boarding and off-boarding of riders and dispatchers
- Be responsible for local quality of service and performance management - delivery times, success rates and customer satisfaction
- Help and guide local restaurant partners through automation process
- Support vendor promotion collections
- Support and work with the local marketing team in Svay Rieng for any offline marketing events
- Following up on issues and manage to solve
- Bachelor's degree in business, economics, logistics or related fields
- Experience of working for delivery company is a big advantage
- 1-3 years' experience in managing standard processes
- High level of self-control, multi-tasking abilities and responsibility
- Able to live in outside of hometown in another Province
- Cambodian national with good command of English
Sales Executive
Position Summary Expectations - Duties, Responsibilities
Location: Province
- Sign partnership agreements between foodpanda and the best in class restaurants
- Understand and meet the needs of our potential partners and immediately build a trustful relationship
- Have a keen interest in the food and beverage industry with a desire to sign up the best local and international restaurants
- Be the local market expert: gather restaurant feedback, monitor competitor activity and provide recommendations for improvements to management
- Ability to create leads, conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda to restaurants in Cambodia
- Exceed sales targets & performance based goals while working independently
- Become part of our international network and high skilled team
- Take part in the development of a very exciting, fast-growing global company
- Bachelor Degree in related field
- Independent and confident
- Excellent communication skills, comfortable with interacting with new people
- Prior experience in cold-calling / sales support / inside sales are a plus.
- Time management and structured approach to work are a must
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong negotiation skills and a competitive personality
- Cambodia Nationals only, with good command of English
- This role is NOT based in Phnom Penh but in another province OUTSIDE of Phnom Penh
- Be able to Relocate to another province
Sales Executive
Expectations - Duties, Responsibilities
- Sign partnership agreements between foodpanda and the best in class restaurants
- Understand and meet the needs of our potential partners and immediately build a trustful relationship
- Have a keen interest in the food and beverage industry with a desire to sign up the best local and international restaurants
- Be the local market expert: gather restaurant feedback, monitor competitor activity and provide recommendations for improvements to management
- Ability to create leads, conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda to restaurants in Cambodia
- Exceed sales targets & performance based goals while working independently
- Become part of our international network and high skilled team
- Take part in the development of a very exciting, fast-growing global company
- Bachelor Degree in related field
- Independent and confident
- Excellent communication skills, comfortable with interacting with new people
- Prior experience in cold-calling / sales support / inside sales are a plus!
- Loves the food industry
- Time management and structured approach to work are a must
- Social character with a positive attitude towards new challenges and a hands-on mentality
- Strong negotiation skills and a competitive personality
- Cambodia Nationals only, with good command of English
- This role is NOT based in Phnom Penh but in another province OUTSIDE of Phnom Penh
- Be able to Relocate to another province
Senior Picker
Position Summary Expectations - Duties, Responsibilities
We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.
This doesn't happen without our awesome people! We are looking for a Senior Picker to join our growing pandamart team!
- Handle opening & closing for the store during the absence of WH Manager
- Be accountable for goods received from suppliers (quantity and quality)
- Pick goods according to the customer's order shown at a PDA device (device provided)
- Scan goods using the device.
- Pack goods and label with the order number on the packaging (based on order number stated on device)
- Pass goods to a rider for delivery according to the order number provided by a rider (using foodpanda apps)
- Receiving inbound items & restock at racks
- Liaise with customer service and update the system if there is an error in the system (e.g item out of stock)
- Team player with good time-management skills
- Great interpersonal and communication skills
- Enthusiastic and passionate
- Strong analytical skills with good commercial awareness and attention to detail
Social Media Specialist
Expectations - Duties, Responsibilities
- Responsible to grow the user’s subscription and active engagement in foodpandaKH Telegram Channel from planning, budgeting and monitoring
- Work with the Marketing Manager in producing and pitching brand marketing and vertical campaigns comm to post in foodpandaKH Telegram Channel
- Aligning with other marketing channels and departments to ensure timely delivery of campaigns and campaign assets to post in foodpandaKH Telegram Channel
- Assist in finalizing monthly campaigns calendar and Daily monitoring of the campaigns calendar to ensure smooth execution
- Daily monitoring and reporting of on-going campaigns
- Assist in creating and revising job order meta tickets for creative assets
- Create post-mortem reports after every campaign to identify key learnings and best practices
- Help prepare weekly and monthly project reports
- Work closely with the Campaigns Manager and other internal stakeholders
- Other duties as assigned by Marketing Manager
- Strategic and creative thinking
- Able to use Canva template and Design tools like photoshop or illustrator is a mus
- Bachelor's Degree in Marketing, Business or other related courses
- 1-2 years professional e-commerce corporate and vendor partnership / marketing experience
- Self motivated team player with a proven ability to work with aggressive individual and team goals
- Excellent oral, written and presentation skills
- Bachelor degree in business, marketing, or a related area
