Value Exchange Relationships Coordinator
Position Circumstances
- Career Category: Community Development, Business Administration, Social Work, Communications
- Schedule:Full-time
- Salary: Negotiable
Location: based in Chong Kal District, Oddar Meanchey Province.
The Purpose of Position:
The Value Exchange Relationships Coordinator ensures that stakeholder engagement is closely aligned with FH’s value proposition, program model, and programme outcomes by leading the management and strengthening of relationships with shareholders, investors, and key stakeholders at the Area Program level. This position is responsible for delivering the impact offers and supports the alignment of all value exchange activities with the program model in a way that is fun, meaningful and builds the assets of our young shareholders and delivers on the promise to the shareholders and investors. The Value Exchange Relationships Coordinator plays a crucial role in engaging stakeholders, contributing to realizing the value for the shareholders and investors, fostering collaboration, and ensuring transparency to sustain and expand FH's impact on children and communities.
Duties & Responsibilities:
- Key Result#1: Service Operations Management
- Support the operational processes of Value Exchange Relationships, ensuring efficiency, consistency, and alignment with standards, guidelines and policies.
- Utilize the digital and technology ecosystem, ensuring their optimal use in supporting the relationships between the shareholders and investors.
- Respond to sponsor queries and updates with quality and in a timely manner.
- Key Result #2: Shareholders and Local Partners Engagement
- Engage with the child, family and the community systematically in forging a clear understanding of FH’s role and value exchange offers and experiences.
- Identify and engage with local partners to support and facilitate the implementation of planned activities.
- Ensure that safeguarding and protection practices are rigorously followed at the Area Program level. Maintain a safe and supportive environment for all participants, particularly children.
- Seek and gather feedback from the shareholders and partners on their experience and provide input for improvement where needed.
- Key Result #3: Child Enrolment and Portfolio Management
- Guide and support the selection and registration of children in recurring giving, including child sponsorship, based on global guidance.
- Ensure registration process follows the established portfolio management schedule and ensure that all registrations are complete with quality data.
- Maintain the Registered Children portfolio as per the agreed schedule.
- Monitor data quality and program activities with the Area Program team to ensure that all relevant data is up-to-date, reported as necessary, and accurately reflects each child’s current status and development.
- Facilitate appropriate follow-up action as needed in coordination with the Development Facilitators based on the child monitoring data.
- Key Result #4: Experience Features Management
- Provide oversight to the execution of Value Exchange (VE) experience features as per the Area Program level plans and ensure they are delivered as per the schedule.
- Ensure the provision of a consistent and high-quality experience for the shareholders and investors as per the standards.
- Provide training and support to equip the Area Program teams, volunteers and partners on the implementation of the experience features as per the global standards including the process, content and media.
- Support the development of experience roadmap and the feature design using HCD with the engagement of shareholders.
- Key Result #5: Programming Standards and Alignment
- Collaborate with Development Facilitators and other Area Program staff to ensure adherence to Sponsorship Minimum Programming Standards, particularly those related to value to the child and the development of key assets.
- Ensure the activities related to value exchange processes are developmentally sound and do no harm.
- Lead the training and capacity strengthening of Development Facilitators and Community Volunteers on Value Exchange relationship processes, standards, and policies.
- Key Result #6: Organizational Culture
- Champion the promotion of FH culture, mindsets and behaviors in all interactions, serving as a role model.
- Lead the integration of faith-based principles into Value Exchange processes fostering a holistic approach to development.
- Any other duty may be assigned from time to time.
Benefits:
- FH Cambodia offers a competitive salary with other benefits including13th month salary
- Phone card allowance
- Health and Accident insurance (NSSF and FORTE)
- Seniority payment for UDC
- Severance pay for FDC as per the Labor Law in Cambodia
- Leaves entitlement as per labor laws of Cambodia
- Public holidays according to the notification of the Government
- Additional benefits, specific to the personnel manual for FH Cambodia
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in business administration, Communications, Social work, International Development, or a related field
Work History:
- Stakeholder engagement, relationship management, or donor relations, preferably in an NGO or international development context for 3 to 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- A vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor, and full agreement with FH’s Christian beliefs.
- Strong understanding of child sponsorship models, program coordination, and the importance of value exchange in stakeholder relations.
- Knowledge of regulatory and compliance requirements related to donor relations and international development.
- Computer application skills, mainly MS Office and mobile or web-based database.
- Proficiency in spoken and written English. Ability to speak the local language of the area is an added advantage
Soft Skills
- Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
- Excellent training and facilitation skills and creativity to engage in meaningful and joyful activities with children.
