Tour Guide
Position Circumstances
- Career Category: Tourism, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Duty Manager
FUNCTION : Sales and Marketing /Hotel and Hospitality
LOCATION : Farmhouse Resort & Spa (Kampong Chhnang Province)
SALARY : Competitive
We are looking for a Tour Guide at Farmhouse Resort & Spa ensures exceptional guest experiences by coordinating tours, supporting front desk operations, and coordinating with departments. This role requires strong communication in Khmer and English, organizational skills, and a proactive, friendly demeanor.
Duties & Responsibilities:
- Tour Guide:
- Informing all SGC departments about project tours taking place.
- Booking and arranging all necessary transportation for the tours.
- Guide and implementation of all tours that are offered within Farmhouse Smiling Gecko.
- Preparing all necessary items which are needed for a tour.
- Provide the best service towards the guest with professional manner.
- Time management according to program and tour itinerary.
- Accompany guests for pickup and drop-off if required.
- The tour guide can even take over the early and late shift at the Front Desk.
- If there are no tours, the Tour Guide actively supports the Front Desk team with all tasks at the Front Desk.
- Front Desk:
- In charge of all preparation for the check-in and check-out of the guests
- Responsible for the invoicing, using the existing templates and lists, Settlement of the daily income
- Responsible for the daily check of the times in the time recording system for staff (Pro Timer)
- In charge of planning the transportation for the guest
- Responsible for the Outlook E-Mail Inbox (info@farmhouse-smilinggecko.com)
- Responsible for the cleanliness at the Front Desk, around the Front Desk and in the Front Desk office
- Nice welcome and care personal farewell of the guest included check-in and check out
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Delegates daily tasks to Front Desk staff
- Responsible for the quality of service at Front Desk
- In charge of the daily processes at the Front Desk
- Handle all reservation requests (rooms, meetings, and restaurant)
- Handle all requests from guests
- Take care of all associated correspondence in English and Khmer
- Controls cash transactions at the front desk
- Ensure Front Office logbook and tour program are always updated and organized
- In charge of proper invoicing for 3rd parties (DMC, TA, Organizations, Companies…)
- Perform other tasks and duties as assigned by Manager
Benefits:
- Accommodation
- Food
- Insurance
- Other attractive benefits
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- High School Diploma in /Diploma in Hospitality and Tourism or training course in related tour guide field
Work History:
- At least in guiding or leading group of guests for 2 years
Skills & Knowledge:
General & Technical Skills
- Having good verbal communication skills both in Khmer and English is a must
- Communicative ability of different languages is favorable
- Having good presentation skills.
- Having excellent knowledge about points of interest of specific cities.
- Computer skills: Fluency in Microsoft Office (Word& Excel), Internet, E-mail.
- Valid driving license and ability to drive a car is required.
Soft Skills
- Being flexible and proactive.
- Being enthusiastic and friendly.
- Being able to interact with people from different backgrounds.
- Being able to retain historical facts.
Teacher of English
Position Circumstances
- Career Category: Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Cambodian National Only
REPORT TO : Training & Development Manager
FUNCTION : Teaching
SALARY : Competitive
Duties & Responsibilities:
- Teach General English and Specific Purpose English to internal staff to meet real business situations.
- Check student’s attendance, monitor and report student progress.
- Create curriculums including training contents and materials, course outlines, and course competencies.
- Create weekly lesson plans to deliver quality education.
- Make sure students are well-behaved and disciplined.
- Communicate effectively with staff and heads of departments.
- Take an active part in the ongoing school improvement processes.
- Liaise closely with the Training & Development Manager to achieve overall strategic plans.
- Other tasks assigned by the Direct Manager.
Benefits:
- Seniority
- Accommodation
- Food
- Insurance
- Other attractive benefits
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in TESOL/TEFL and/or other relevant certificates.
Work History:
- At least 2 experience in teaching English for 2 years
Skills & Knowledge:
General & Technical Skills
- Experience working in an NGO environment is a plus.
- Be able to use computer (Microsoft Word, Excel, PowerPoint, internet, email, etc.).
Soft Skills
- Have good communication and people skills.
- Ability to work with disadvantaged people and passionate about helping people.
- Be friendly, patient, and enthusiastic in teaching.
- Be creative, responsible, and hard-working.
- Willing to learn in a complex environment.
