Technical Sale Specialist
Position Summary Expectations - Duties, Responsibilities
The core responsibilities involve sales and client relations, focusing specifically on cloud computing solutions. You would be tasked with identifying new clients, understanding their business needs, and working with technical teams to design and present customized solutions. A key part of the role is building and maintaining long-term relationships with clients, while also staying informed about industry trends to provide valuable insights to the product development team.
- Identify and target potential clients for cloud computing solutions.
- Understand and address customer business requirements.
- Collaborate with technical teams to tailor cloud solutions.
- Present and demonstrate cloud products and services to clients.
- Maintain relationships with cliens to ensure long-term satisfaction.
- Stayupdated with industry trends and competitive products.
- Provide feedback to product development team based on customer insights.
- Experience:
- Bachelor’s degree in Business, IT, or related field.
- Proven sales experience in cloud computing or related industry.
- Strong understanding of cloud solutions and services.
- Excellent communication and presentation skills.
- Ability to build and maintain client relationships.
- Salf-motivated with a results-driven approach.
- Ability to work collaboratively with technical and non-technical teams.
- Skills:
- Cloud Computing
- Salesforce
- Microsoft Azure
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- CRM tools
- Negotiation
- Account Management
- Technical Sales
- Market Analysis
Technical Support Specialist
Position Summary Expectations - Duties, Responsibilities
The role is for a senior-level Technical Support Specialist who focuses on cloud infrastructure and automation. The position is a mix of strategic and hands-on work, acting as the final point of escalation for the helpdesk. You'll be responsible for implementing and securing scalable cloud platforms, developing CI/CD processes, and managing user access through MDM and SSO solutions. This role requires a proactive approach to problem- solving, including root cause analysis and implementing systemic improvements to prevent recurring issues.
- Implementing, automating, and supporting secure and scalable infrastructure using public cloud, IaaS, and PaaS platforms.
- Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
- Developing and utilizing Continuous Integration / Continuous Delivery (CI/CD) processes to help deliver quality solutions efficiently, securely, and at scale.
- Responsible for developing, implementing, and enforcing architecture, governance, operating procedures, monitoring, security, and system standards; creating and maintaining accurate technical documentation.
- Conduct research on emerging cloud technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
- Review and correlate information, determine root cause, and improve processes to prevent recurring issues.
- As needed participation in after-hours maintenance windows to update, change, and implement various systems; Occasional participation in the On-Call Rotation.
- Leverage MDM tools to streamline our user experience
- Manage onboarding/offboarding workflows in our SSO solution
- Work as the final escalation point for the Helpdesk team
- Review and administer Cloud Access Security Brokers
- Continuously Audit, Review, and Implement best practices aligning with CIS benchmarks
- Other duties as assigned
- Education/Training:
- BS degree in IT or computer science or related field required; will consider candidates with AS degree and/or equivalent college coursework. Minimum of ITIL, Azure Fundamentals, M365 Fundamentals and/or Cloud+. Security+ a plus.
- Experience Required:
- 5+ years of experience in IT Service/Infrastructure in a 500+ user environment with multiple locations.
- Technical Requirements :
- Microsoft 365 experience
- Azure experience
- AWS experience
- Experience with Active Directory administration
- Experience with service desk ticketing software
- Experience with PowerShell Scripting a plus
- Experience with network infrastructure
- Skills Required :
- Outstanding interpersonal and communications skills; ability to communicate effectively with technical and non-technical audiences
- Knowledge of internal auditing, internal controls and risk management
- Familiarity with finance and accounting practices and methods
- Comprehensive understanding of internal control environments within the IT function
- Experience with multiple technology domains including aspects of Windows, Unix and/or database administration, software development and networking
- Ability to work in a team environment
- Proactive, hands-on, results-driven orientation required.
- Ability to blend exceptional attention to detail with an ability to retain strategic direction within a rapidly evolving entrepreneurial business culture ability to produce high quality work products for both the IT groups and Senior Management.
